Rated 5.0 out of 5.0 by nthatcase So convenient
Nice to walk directly from immigration to hotel. Even nicer to be upgraded to a beautiful suite. Pleasant stay! Thanks to all involved.
June 11, 2013
Rated 5.0 out of 5.0 by Anne190108 Awesome!
I really love this hotel. Nice location, nice pool. Cozy.
June 11, 2013
Rated 4.0 out of 5.0 by Ziggyziggy A very good stay!
I had heard about this hotel before I made the decision to stay here. As recommended, this is indeed a good hotel! The staff was always accommodating and they always serviced with a smile. I wish they had allowed me to do a late check out as my flight was only at 7pm, nonetheless, they graciously offered to store my luggage till I could pick it up later in the day. The fact that this hotel was in the vicinity of the airport meant that I did not have to bring my luggage around after check out and I could take a cab from the office directly to the hotel, pick up my luggage in the evening and proceed to T2 to board my flight! I still had time to stop by the many restaurants in the airport terminal before checking in. However, if you would be spending days going around Singapore, you will have to factor in the time taken to your destination from your hotel as it took me approximately an hour from Orchard to the hotel when I could not get any cabs and had to rely on the MRT. Overall, this had been a great short stay but I would return here again if I were to come to Singapore anytime in the near future.
June 10, 2013
Rated 3.0 out of 5.0 by desperado20001 Does not honor IHG benefits
During my stay last May 18 for a business trip, the staff are very friendly but I was surprised that they are charging me for a late checkout until 2pm. I've asked about the IHG club rewards but they still insist about the half day cost if I do a late checkout. I was booked for the last flight out so I have nowhere else to go. It seems that they are not honoring the IHG benefits.
Aside from that incident, the stay is ok, but the internet is a bit slow.
June 10, 2013
Rated 5.0 out of 5.0 by DeniseF Overnight whilst in transit
We stayed at this hotel whilst in transit from Europe
I was so impressed that an airport hotel would maintain the excellent service and standards expected at a Crown Plaza
I would not have known I was at an airport until I walked out straight into the terminal
June 8, 2013
Rated 5.0 out of 5.0 by Yosem1te Brilliant all round
What more can I say? Absolutely brilliant in all respects
June 8, 2013
Rated 4.0 out of 5.0 by ALo1062 Great Transit Hotel
This is the 3rd time I've stayed @ this Hotel & it has always been a pleasant experience. Warm welcome, speedy check in & out, spacious comfortable beds, clean room & beautiful bathroom. Will stay there again & would definitely recommend to friends.
June 6, 2013
Rated 5.0 out of 5.0 by Mikeycs Always a Pleasure
Great hotel location for the business traveller. Fast check in and check out. Friendly and helpful personnel. Plenty of places to eat and perhaps a little shopping if it takes your fancy. And you dont have to rush for that early morning flight.
June 4, 2013
Rated 5.0 out of 5.0 by ISAOK1 Welcoming Reception and Attentive Conceirge
Upon a long flight and a couple 100 meters walk, you're welcomed with a warm receptionist and an attentive concerige and porter. The room is somewhat quiet despite within the airport compound compared to other airport hotels around the world. This is my fourth time staying over at Crowne Singapore for my b-trip. Keep it up and keep it clean. HOWEVER, this is my second consecutive trip I failed to receive morning newspaper despite making explicit request during check-in. Quite disappointed.
June 2, 2013
Rated 5.0 out of 5.0 by Howdy274 A traveller's delight!
The Crowne Plaza is an easy distance from the airport and the fact that you can get straight onto the SkyRail with your luggage trolley makes it the best transit experience of our travels in the U.K. and Scandinavia. I think other complexes should follow the example of providing such good service. Everyone was welcoming and helpful.
I would be delighted to stay here again!
May 30, 2013
Rated 5.0 out of 5.0 by Brian32 Unforgettable Stay!
I've always stayed in hotels near Orchard Road whenever I am in Singapore and this is the first time I stayed in Crowne Plaza.
I was amazed on how good and courteous the staff was and that they immediately upgraded my room when they found out I am a Platinum Rewards Holder! In my many business stays in the US, I only got upgraded once!
The room was great! The pool was great!
The breakfast buffet choices was a little limited but they made it up during lunch and dinner!
Connectivity was fast but there was no wifi in the room.
I will definitely stay again in this hotel when I return to Singapore!
May 30, 2013
Rated 4.0 out of 5.0 by Cris52 Let down by no wifi in the room!
How can a hotel like yours connected to Changi Airport (with free wifi) not offer free wife in the room? The cost of the wired option is also astronomical....I will only stay nowadays in a hotel that offers free wifi so I will never consider coming back to your hotel eventhough I may inconvenience myself and take a shuttle bus to a competitive hotel!
May 29, 2013
Rated 5.0 out of 5.0 by Wong22 Great stopover for long flights with children
Wanted a stopover for our flight from Sydney to London and selected the Crowne. It was a great choice. Location fantastic as it is literally adjoining the airport.
Check-in was easy and our bags and the cot that we had requested were quickly brought to our room. Even though I had only just joined Priority Club - there were a few perks that we were given such as late checkout and a free drink which was great.
The pool was a lovely way to unwind from a long plane trip with young children.
We bumped into a gentleman who worked for the hotel on our way to find a drink in the lobby who appeared to be concierge. He kindly gave us great tips on where to take the kids (playground on B1), restaurants (B1 and level 4) as well as how to connect to the internet (Wifi available at hotel in public areas but free in the airport which is the adjoining building).
Drinks in the lobby were lovely. The area was a great place to relax in.
Beds and facilities were great.
Breakfast was typical hotel fare with service almost over-attentive.
A perfect stay for 24 hours, we really enjoyed our time there and it was a perfect way to break up the trip. Thanks Crowne!
May 29, 2013
Rated 5.0 out of 5.0 by Thw53 Courtesy
After a long over night flight, the courtesy of an early check in was much appreciated. The room was first class in keeping with the service.
May 28, 2013
Rated 3.0 out of 5.0 by philip2004 Plane Spot and sleep
Don't get me wrong, the hotel is amazing, the staff are extremely friendly and would always ask if you are ok.
The room is fantastic when awake and watching the planes from the warm NON-Windy Desk. Great Bathroom and chairs.
But the only thing that really upset me was the lack of sleep that I had. I figured out that the air con was not on but you have an overall ventilation system which is on one side of the room.
It was on the bed side away from the desk and that's why i only found out about it at night when i got into bed. The air con was off so i tried to sleep but i couldn't because this really cold wind was blowing down on me. I tried putting the duvet over my head but then it was getting too hot and i couldn't breath.
I phoned downstairs and although friendly, the man said to try turning the air con off but do it when you've inserted the key, at that point i did mention that i think it was a seperate venitilation but he said to try it and call back.
so i tried it and thought maybe it was shutting down, so i went back to bed, but it was still windy.
He said if i rang back then he'd get maintenence to look at it but i didnt want them coming in taking the ceiling down while i needed sleep.
So i left it and tried again this time with my t-shirt over my head and face, it was not working so i tried sleeping on the other end of the bed, it helped slightly but i still didn't actually get to sleep.
I felt frustrated and told the reception, she was kind and asked if they could go check it, and later said that for next time to ring to change the side at which the ventilation is coming through. I told her that i phoned. And that was that. There wasn't any real offer of a discount on the room price, so i asked if i could have a free breakfast which was granted. I would have rather had 50% off maybe.
May 28, 2013
Rated 3.0 out of 5.0 by 10KLakes Great location for transit passengers but......
Stayed here on-transit during my recent business trip. For the most part it has all the amenities needed, the service and location is great for people that are on transit. The hotel is located in Terminal 3 however my next flight was out of Terminal 1. There is tram service that runs between Terminal 1 and 3 however this service is shuts down betweeen 2-5am. My flight left at 6am and as such I was given 2 options. Either catch a shuttle bus which picks up at a terminal3 door or catch a cab. Since I had baggage, it would have been great if the shuttle bus stopped at the hotel lobby for pick-up, however they don't. I took a cab and paid about $10 for a 3 minute cab ride instead. One of the main reasons one would stay at this hotel was so that they can easily go for their next flight within the terminals when on transit. It defeated my purpose of staying here due to this incovenience and additional cost incurred. I hear that the Airport Authorities controls the tram service but Crowne Plaza should lobby them to run the service 24 hrs since this is a busy International airport. Furthermore, the rates charged at this hotel is not cheap either. The only reason they can get away with this is because they have no competition. I wonder what would happen if nearby hotels were to provide free 24hr shuttle service to and from Changi airport......
May 28, 2013
Rated 5.0 out of 5.0 by K33gan What a room!!!!
The room is nothing short of wonderfull.
Service in the restaurant was faultless.
It would have been nice in reception if I would have been recognised as a gold class member even though I was waiting in the designated spot.
May 27, 2013
Rated 4.0 out of 5.0 by DavePP Convenient to T3 and very comfortable room
Very convenient to T3, great fitness center and pool facilities, comfortable room, though long wait at check out.
May 26, 2013
Rated 5.0 out of 5.0 by Karlossus Always love coming to this hotel
As a layover this hotel is brilliantly situated on the airport. Rooms are top quality and quiet considering proximity to the plans, and I got excellent rest prior to my next leg of travel. Staff are super.
May 23, 2013
Rated 5.0 out of 5.0 by KKCHOW Nice hotel with attentive staff
Provides modern facilities. Nice rooms. Staff are very helpful.
May 22, 2013
Rated 4.0 out of 5.0 by Foodproblems101 Questionable food
I stay at your hotel quite often as I travel to and from home to my work in Asia. From time to time I have had meals served to me from your restaurant at the Bar 75. I am almost always disappointed. If it was an isolated case then I could understand but even the last time I stayed, I asked for chicken caesar salad and was served chicken that was microwaved and didnt even taste like chicken. Just terrible!
On this recent trip I ended up with a stomach bug from eating your food. Hainanese Chicken on this trip plus something I didnt want or pay for! I would have thought a hotel of your standing could get their food right!
I have had other problems over the years with your restaurant as well.
A shame really!
May 20, 2013
Rated 3.0 out of 5.0 by Sammy2468 Nice room, comfy, clean, quiet
surprising very miserable receptionist, was there on check in and check out
May 20, 2013
Rated 5.0 out of 5.0 by 10fish great option for Changi stay
This is one of my favorite hotels. It's such a comfortable option for a Changi airport stay. It's a bit of a splurge compared to the transit hotels but can be worth it if you want to treat yourself. My only real complaint is the cost of internet. It's not even provided to Priority Club members.
May 19, 2013
Rated 5.0 out of 5.0 by Megumi0529 Clean, comfortable room
First, I made reservation on the phone. My English is not perfect, however the operator was very kind, calm, polite women.
The room was excellent. Good quality of shampoo, conditioner, soap. Towel was clean too.
Two service I wanted more was free breakfast and wifi in the room.
Expensive for just sleep for 6 hours (because I arrived in Singapore at 4am in the morning. Then check out time was 12pm. )
Overall I'd love to stay again or recommend someone.
May 18, 2013
Rated 5.0 out of 5.0 by Suzie7coco Fabulous one night stay
We stayed in this hotel for one night as a Singapore stopover, it was a very short ride on the monorail from the terminal and the staff were friendly and courteous. We found the room to be very clean, the bed was super comfy and we had a great nights sleep. My seven year old was straight into the pool and had a refreshing swim after a long flight. Will be back for sure.
May 18, 2013
Rated 5.0 out of 5.0 by Scorpio141149 PERFECT LOCATION
Crowne Plaza at Singapore Airport is in a great place. Out of the hotel straight into terminal 3 check in area.
May 17, 2013
Rated 1.0 out of 5.0 by HOUTEX Party Time
I spent a night at the Crowne Plaza as I had a 7:00 am flight. I wason the ninth floor and there was an all night party going on in the halls and room next to mine. I got very little sleep and when I left the room at 4:00 am, an hour earlier than planned, the party was still going on.
When I told the clerk at the desk she shrugged her shoulders like I was crazy.
May 16, 2013
Rated 3.0 out of 5.0 by DJ99 Shame about the Internet and Thrust Reversers
This is a good hotel spoiled by an expensive and substandard Internet facilities, and by the noise of aircraft thrust reversers as aircraft land from 05:30 in the morning. Bar prices are very high, and the snack menu is poor. The pool is a special treat, with trees to swim round, and the staff are very polite.
May 15, 2013
Rated 5.0 out of 5.0 by RDL55 Our stay at Crown Plaza, Changi Airport Singapore
The best part was that it is attached to Changi Airport and very easily accessible. After getting out of Customs and Immigrations, we took a train from Terminal 1 to Terminal 3 and the Hotel was right there. Similarly we exited the Hotel after Checking out and went straight to Terminal 3 at United Airlines counter about 50 Yards away from Hotel exit and you never get out of the building. Even the MRT train station is in the basement which makes it easy to travel to the City.
The stay was very comfortable. The staff was nice and helpful. Room was clean and comfortable. We enjoyed our stay and highly recommend it.
May 14, 2013
Rated 4.0 out of 5.0 by Tuatud25 Clean and efficient room
Despite locating next to the airport runway, the room is sound proof and you can get excellent sleep. Service is fast and efficient. Will definitely come back again if on transit. One plus point is that they do recognize priority club members and provide upgrades.
May 13, 2013