Rated 4.4 out of 5 by 384
Rated 4.0 out of 5.0 by RR1986 what no free internet
Nice hotel, but very disappointed that at the price for a room internet is not free. Cheaper hotels have free internet??
August 5, 2013
Rated 5.0 out of 5.0 by Seth54 good choice
we had an eight hour overnight stay in Singapore and decided to stay at the Crown Plaza. The rooms are beautifully clean and we had a great sleep. The journey down to NZ the following day was that much better. Would recommend the Cown Plaza to any long distance traveller overnighting in Singapore
August 5, 2013
Rated 3.0 out of 5.0 by Turbo12 Convenient location; decent value.
Conveniently located hotel which is smart. Staff were polite. Major issue with this hotel is no free wifi and tried to charge something like S$25 - which in my view is ridiculous when you are already paying alot of money for a room. A real let down. Also, far easier to walk outside to the terminal in the early hours of the morning. Signage to airport underground is confusing (not the hotel's fault) lights do not come on until 7am and escalators etc don't work, hence carrying luggage up a steep escalator is a pain.
August 4, 2013
Rated 4.0 out of 5.0 by Darwinite Good service
As I had missed my connecting flight & not knowing when exactly I could get a flight to Darwin I stayed at the Crowne Plaza. The staff were very helpful with assistance for the internet to arrange flights. The room was great & the bed very comfortable. The hotel is easily accessible from any terminal.
August 4, 2013
Rated 4.0 out of 5.0 by Belsabkus Nice stay as always
Great service always. Clean comfy room. Really appreciate the 'real' hair dryer! Bathroom speakers could be better though.
August 3, 2013
Rated 5.0 out of 5.0 by TJN001 We love this hotel!
There is something wonderful about this hotel. It is truly comfortable, has all the facilities you could possibly want, and a luxurious swimming pool to escape the Singapore heat. While it is (obviously) not in the city, it is only a short MRT ride away, and there is a station within metres of the hotel's front door. Our hotel of choice when in Singapore.
August 3, 2013
Rated 4.0 out of 5.0 by Uffizi Another Good Stay At Crown Plaza Changi Airport
I always stay at the Crown Plaza when I visit Singapore on business. Since it is very close to my office. The service is always good in this hotel, staff are curteous and friendly.
As a IHG member, I get welcome drink at the bar, room upgrade and free wifi in-room, which is a big plus. I do hope that the duvet could be thicker, as I always need to fold up the duvet to add weight and warnth.
The hotel has a more dark and mysterious ambiance. Sometimes, I do wish to wake up and see a more bright and energtic environment to prepare me for the day. But, of course, depending on my mood.
All in all, it is a very good business hotel.
August 1, 2013
Rated 5.0 out of 5.0 by AgathaC Good place to rest before the next flight
I love everything about the hotel except the price which I feel is steep.
July 31, 2013
Rated 5.0 out of 5.0 by Janisvilla Pleasant and comfortable
The room was very comfortable and restful after I had spent 23 hours in the air. Conveniently located in the airport. I would stay again.
July 31, 2013
Rated 5.0 out of 5.0 by Yorkshire10 Comfortable suite and convenient location .
I consistently choose to stay there as the service is always exemplary .
July 30, 2013
Rated 5.0 out of 5.0 by mcmon perfect stopover
The rooms are beautiful, spotless and well appointed. The most comfortable bed and amazing pillows. Perfect hotel for a nights stopover - will be definitely staying here again.
July 27, 2013
Rated 2.0 out of 5.0 by Gakmo My second stay at Crowne Plaza Changi was left wanting
Crowne Plaza Changi is great for the convenience. The problem is the service, the cleanliness, and the overall experience, can be totally different 3 weeks apart. I could not find fault during our first stay, the second was a nightmare.
1.Checked in (2 rooms) at 5am to be told no rooms available, 90 minutes later I was aware that 2 sporting teams were being give room keys and we were sitting in the foyer waiting for the call that the rooms had been allocated. I had to approach the desk.
2. Requested the luggage to be sent to the rooms, waited 5 hours and made 2 phone calls to have the luggage delivered
3. At breakfast had to request replacement cutlery as the fork had lipstick on it
4. A number of items at the breakfast buffet had been sitting so long it was inedible
5. The internet package allocated on check in was not done correctly and we had to approach the desk each day to have internet access.
6. Air conditioning was too cold in the room.
July 24, 2013
Rated 5.0 out of 5.0 by NicoFL Perfect Stay & Perfect Location !
Great location 15mn away form the boarding gates... right in the terminal building.
Nice design, nice pool. Great staff.
July 23, 2013
Rated 4.0 out of 5.0 by 3PASSFAM Awesome room decor, service could be improved
The room decor and atmosphere is exceptional. Breakfast being embedded into the fee is a good thing as the breakfast is international quality and has a great choice and variety. I prefer a slightly brighter lighting for the restaurant, especially for morning atmosphere, but I understand it is part of the design choice. Staff both in the restaurant and in the front desk could be a bit more cheery and sympathetic; afterall most guests are tired travelers. However, they completed their tasks somehow so it's fine. But this is the part that can be improved as it really irritates me: a world class hotel should offer free wifi. Wifi has become necessity nowadays and charging $19 for wifi a day almost equals attaching a greedy image to the hotel. Overall, I would come back if I have to because of the room and the breakfast
July 20, 2013
Rated 5.0 out of 5.0 A perfect IHG hotel
I rarely give such a high rank to any hotel, but this is one of the best hotels that i have ever stayed.
The following are the reasons for it,
1) Easy access to the T3 at Changi
2) Very friendly and knowledgeable staff
3) The hotel seem to be always full but still they are able to maintain calm and decor very well. Either its well planned or is by design.
4) Great ROOMS . The whole atmosphere of the room is very nice . Its new and cosy.
5) Service - I have experienced some really worst service in some of the IHG hotels ( inpite of being a platinum or platinum ambassador), however these folks in this hotel overwhelm you by the way they greet you and the speed and politeness of the service. Every staff seem to be genuinely smiling.
July 19, 2013
Rated 4.0 out of 5.0 by JimJam I hate to write a bad review as I love this hotel but...
OK let me be clear up front... I love this hotel. Its my favourite hotel in Singapore. I travel to or through Singapore quite a bit and this hotel is perfect for a short stay.
The staff are always pleasant, professional and helpful, the rooms are spacious, clean and well designed and when you are sitting by the pool its hard to imagine that you are at a busy airport.
The fact that it is located in T3 means that if you are flying SQ or any other airline that uses T3 the hotel opens straight out into departures so its very easy to check-in. Also it is round the corner from the transit train, so getting to another terminal is pretty easy as well.
If you are thinking of staying here there is a big foodcourt and a small supermarket in the basement - level B2 - of T3, so you aren't soley dependent on the hotel.
As a IHG Rewards Platinum member I get a complimentary upgrade - in my last three visits this year I have been upgraded to a suite - a free drink at the bar, free internet, some fruit/cakes in my room and a 4pm check out... hard to beat if you think about it.
All pretty good so far!
However, during my three stays this year the WIFI in the room has been at best unreliable and at worst non-existent. WIFI is really important to me as I have a young son and we always FaceTime early in the morning and evening when I am travelling and so not having that was a real pain. To be honest I had kind of become resigned to not having WIFI at this hotel, but I like the hotel that much that I was willing to have to go to the lobby area to speak with my son.
However, on my last stay the whole communication system went down - telephone, Internet - cable & WIFI- and TV - so it went from being an inconvenience to being an utter disaster. It was down for about 7 hours which meant that I could not send or receive emails, participate in teleconferences and my only form of communication was my mobile phone.
Now I understand that this kind of thing can happen, so I would normally just put it down to bad luck and think no more of it, but... a) its not the first time I have experienced this kind of problem with this hotel and b) there was no communication from the hotel about the problem - no apology, not explanation, nothing, nada. I don't expect anyone to collapse at my feet begging for forgiveness, but I do expect an explanation and some form of apology for the inconvenience caused.
They must be aware that this was not just inconvenient, but that it might have had a financial impact on their customers - which it did for me, as not only did I have to use my mobile phone for long international calls, but I had to use international mobile roaming to send emails with attachments - I shudder to think what my data bill is going to be.
As I said at the beginning, I love this hotel, but given what appears to be consistent technical problems I am going to have to consider other hotels in the future.
July 18, 2013
Rated 5.0 out of 5.0 by Mykingdom4AMoose Really great location
I came of an an overnight flight so it was great to go straight into the hotel.
Great room and service. No problem getting in and out of town. Lot's of local services. I will be back.
July 17, 2013
Rated 5.0 out of 5.0 by Tiks Great service from staff
Once again, we had a fantastic experience with this Crowne Plaza. We stayed here twice (the night we arrived and the night before we left) on this trip.
The custom service from their staffs is just great. You get the similar service if not better than InterCon Singapore. Keep up the great work. We will definitely be back here again.
BTW, great swimming pool!
July 17, 2013
Rated 3.0 out of 5.0 by EvergreenCF Too nice for overnight airport stay?
The hotel rooms are beautiful, but probably too much (and definitely overpriced) for an overnight stay between flights. And what's with the additional charge for wireless service? That alone will keep me from coming back to this hotel.
July 16, 2013
Rated 5.0 out of 5.0 by Jaketheneverlandpirate Fantastic Hotel for Business
Good service - Although I arrived with the early morning flight, the staff did the best so that I can check-in the earliest.
Clean, convenient, modern, confortable room - Also eco-friendly with natural sun lights. Good
Good Location - No need to mention but 5 minutes to the air line check-in counter is nothing but convenient.
July 15, 2013
Rated 5.0 out of 5.0 by Raymond2799 Awesome airport runway view
Perfect for plane lover. Extremely comfortable bed with generous complimentary drink and in houe bar!
July 14, 2013
Rated 5.0 out of 5.0 by Jennie15 ANOTHER COMFORTABLE STAY
We have stayed at the Crowne Plaza at Changi quite a few times now as we find it so convenient when we have an early morning flight. We always book a Club Room.
This time we were given a lovely room 814, on the eighth floor with a wonderful view over the runways. The room had everything that one needed including a large flat screen TV.
As we were able to visit the Club Lounge, we went there at 6pm for drinks and nibbles which were enough for us for dinner.
Our flight next morning this time was too early to take advantage of the breakfast which is also offered in the Lounge.
We had a good night's sleep and left the hotel at 5.30am. It is just so convenient to Terminal 3 and we will certainly be back when we have another early morning flight.
July 13, 2013
Rated 5.0 out of 5.0 by JB49 Remember the ++
This is a great hotel and we always like to stay here when stopping over en-route from Australia to UK. We booked online. You need to remember that they charge an additional service charge and GST (Like VAT) on everything (e.g. accommodation, food menu etc), so you always seem to pay more than expected.
July 13, 2013
Rated 5.0 out of 5.0 by Mishka99 Great location
Chosen because we were in transit for the night. Have stayed there before and found it to be very comfortable and clean very comfortable bed and good amenities. Good Club Lounge and pool in tropical setting, more like a resort than airport hotel.
The only cons are the expensive price and some aircraft noise.
July 12, 2013
Rated 5.0 out of 5.0 by TheMCT my second home
I seem to either be taking the first flight out or arriving on one of the last flights in, so I stay at this hotel a lot. It is one of the few hotels that can accommodate just about anything from flights going out of service to simple requests for an upgrade. This time I had the latter. I was pleasantly surprised to find myself in a suite with full amenities... And I needed that after traveling 23 hours. I also used the gym in the morning, made my way to the spa. I was almost human by the time I left. The staff helped. Always friendly and very personable. I can't stress how much I appreciate their sense of humor.
July 12, 2013
Rated 5.0 out of 5.0 by guggi University Dean
Excellent room quality along with convenient location.
The food was supurb as well
July 12, 2013
Rated 5.0 out of 5.0 by CoconutT Well appointed and the most convenient location.
I travel regularly via Singapore. This is the most convenient transit stopover I can have. It reduces transfer and turnaround time wasted in traffic. I look forward to the day I can have a longer transfer stopover so I can use the gym and swimming pool facilities. Well-appointed and the most convenient location. Service second to none. Well worth it.
July 11, 2013
Rated 3.0 out of 5.0 by 1123 very convenient
Arrived very late from US only to be told that the king size bed i had requested was not available. They were overfull and if i did not want the twin beds i was welcome to get a refund. Not quite the attitude one looks for in a better hotel
July 8, 2013
Rated 5.0 out of 5.0 by PPtraveller Excellent service
I only needed a place to overnight on my way elsewhere so chose Crowne as it is at the airport. The service, room, food and convenience were excellent.
July 7, 2013
Rated 4.0 out of 5.0 by Tiks Superb location
Extremely convenient location and comfortable room. This was my third stay there and I am very impressed that they continue to maintain it well. Happy customer!
July 7, 2013