Rated 3.8 out of 5 by 51
Rated 2.0 out of 5.0 by philsafety Depressing hotel and area
Hotel failed to answer my email inquiry about where to catch the shuttle bus- had to find it for myself which is more difficult than you might think.It is not sign posted and everyone you ask claims not to know where it is.
The area around the hotel is depressing( next to a prison of some kind) and the hotel itself is decorated in dark depressing colours.
Dont be tempted to pay extra for the club lounge ,its not worth the money.No hot drinks or snacks,no ink in printer.I had to email my work to the front desk for them to print it.
The staff were actually quite pleasant and helpful and the breakfast was adequate but not great.
The reataurant closes at 10:00pm( yes - at an airport hotel!) so did not get chance to sample the food or service.
Everything taken into consideration,I wouldn't recommend the hotel.
July 14, 2014
Rated 1.0 out of 5.0 by AmbassadorBL Crowne Plaza?
An average hotel, out of line with the Crowne Plaza worldwide standards.
No compensation/excuses upon checkout for the internet not working.
No consideration for Priority Club Membership.
Little consumables in the bathroom.
Holiday Inn Express right beside performs at a higher standard and with both professional and friendly staff.
July 11, 2014
Rated 5.0 out of 5.0 by JRH123 A little off the beaten path....
What a great little hotel, as the title defines not directly at the airport, but a 5 minute bus ride away. Hidden in a older residential/industrial area. Quiet! Excellent Staff! Great Restaurant. Also the restaurant has a large outdoor deck that overlooks a wooded area that is open for dinner.
Saw several flight crews checking in and out, but mostly folks heading back to North America on early morning flights.
Note: The shuttle bus to the hotel only runs from Terminal 1. If you somehow end up at Terminal 2 (Easy Jet). You need to take the inter-terminal bus over to terminal 1. Call the hotel and ask when the next pick-up is. Pick-up is outside of Portal 4 at pick-up point #3.
With the exception of the bus confusion this was a great place to stay and I plan on using it again in the future.
San Diego, CA
July 7, 2014
Rated 3.0 out of 5.0 by Steve1905 Room for improvement
Hotel is in a nice location and very convenient for the airport.
I found breakfast was a less than enjoyable experience, hot breakfast needs a vast improvement. Breakfast staff seemed not
happy to be there not very friendly, and not very helpful.
Had dinner in the restaurant which was a completely different experience...much more enjoyable.
Check in was fine, check out again not a positive experience, while
checking out the girl/lady was more interested in talking to her
colleague, I didn't even get a thank you for your stay...
This is not something I have experienced in other stays with the
June 24, 2014
Rated 3.0 out of 5.0 by jasierr Our Experience
We stayed in room 105 for 5 nights and the Air Conditioner was not working properly . The rugs in the room needed vacuum. Breakfast in the morning was not the most pleasant thing to have, the eggs were cold at all time and the beacon hat much fat.
The staffs were gracious , help full and friendly especially Mr. Roku Traettino, in the front desk that gave the extra mile to make you feel at home. The shuttle service to the airport was excellent at all times
June 23, 2014
Rated 2.0 out of 5.0 by Nick1504 Shabby Room / No bar staff
Room ok but carpets threadbare
Lack of staff in bar area - very short with us once we only wanted drink and snack - but what so they expect from a bar / lounge area?
Bar covered in ants once we paid and had escaped from the till
June 19, 2014
Rated 4.0 out of 5.0 by Julian46 Convenient Malpensa airport hotel
We stayed here to fly out to the United States after our vacation. It was convenient, had a free shuttle to and from the airport and their directions to the shuttle location at the airport were clear and it was easy to find and on time. The hotel was good and the room was clean and comfortable. Hotel was understaffed at the main reception desk at times. They offer only 1 free hour of Wi-Fi and there is no swimming pool but do have a sauna and fitness center. Nice dining room and the dinner was good but overpriced for an airport hotel and there is no alternative nearby. I would stay here again.
June 13, 2014
Rated 4.0 out of 5.0 by ck ball comfortable overall in room
just ok for business purpose and should have more variety on food. Much longer operation hours for lounge and restaurant will be better.
June 13, 2014