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Rated 3.8 out of 5 by 53 reviewers.
Rated 4.0 out of 5.0 by Good friendly service and excellent room comfort Generally airport hotels are cold , anonymous places with a "happy to get out of" ambience . This was different . Although right on the doorstep of Malpensa Airport it was hidden away in a quiet corner , almost as if in the countryside . You are not aware of the airport nearbye and the rooms had excellent sound attenuation so were very quiet. Had a small hotel feeling , with very good genuinely friendly service from the staff and manager . Excellent Airport Hotel ! July 22, 2014
Rated 4.0 out of 5.0 by Good airport hotel I had to take an early fligt out of Malpensa and the hotel is very suitable for such cases, I can recommend ! July 20, 2014
Rated 2.0 out of 5.0 by Depressing hotel and area Hotel failed to answer my email inquiry about where to catch the shuttle bus- had to find it for myself which is more difficult than you might think.It is not sign posted and everyone you ask claims not to know where it is. The area around the hotel is depressing( next to a prison of some kind) and the hotel itself is decorated in dark depressing colours. Dont be tempted to pay extra for the club lounge ,its not worth the money.No hot drinks or snacks,no ink in printer.I had to email my work to the front desk for them to print it. The staff were actually quite pleasant and helpful and the breakfast was adequate but not great. The reataurant closes at 10:00pm( yes - at an airport hotel!) so did not get chance to sample the food or service. Everything taken into consideration,I wouldn't recommend the hotel. July 14, 2014
Rated 1.0 out of 5.0 by Crowne Plaza? An average hotel, out of line with the Crowne Plaza worldwide standards. No compensation/excuses upon checkout for the internet not working. No consideration for Priority Club Membership. Little consumables in the bathroom. Holiday Inn Express right beside performs at a higher standard and with both professional and friendly staff. July 11, 2014
Rated 5.0 out of 5.0 by A little off the beaten path.... What a great little hotel, as the title defines not directly at the airport, but a 5 minute bus ride away. Hidden in a older residential/industrial area. Quiet! Excellent Staff! Great Restaurant. Also the restaurant has a large outdoor deck that overlooks a wooded area that is open for dinner. Saw several flight crews checking in and out, but mostly folks heading back to North America on early morning flights. Note: The shuttle bus to the hotel only runs from Terminal 1. If you somehow end up at Terminal 2 (Easy Jet). You need to take the inter-terminal bus over to terminal 1. Call the hotel and ask when the next pick-up is. Pick-up is outside of Portal 4 at pick-up point #3. With the exception of the bus confusion this was a great place to stay and I plan on using it again in the future. Ciao, John San Diego, CA July 7, 2014
Rated 3.0 out of 5.0 by Room for improvement Hotel is in a nice location and very convenient for the airport. I found breakfast was a less than enjoyable experience, hot breakfast needs a vast improvement. Breakfast staff seemed not happy to be there not very friendly, and not very helpful. Had dinner in the restaurant which was a completely different experience...much more enjoyable. Check in was fine, check out again not a positive experience, while checking out the girl/lady was more interested in talking to her colleague, I didn't even get a thank you for your stay... This is not something I have experienced in other stays with the IHG group. June 24, 2014
Rated 3.0 out of 5.0 by Our Experience We stayed in room 105 for 5 nights and the Air Conditioner was not working properly . The rugs in the room needed vacuum. Breakfast in the morning was not the most pleasant thing to have, the eggs were cold at all time and the beacon hat much fat. The staffs were gracious , help full and friendly especially Mr. Roku Traettino, in the front desk that gave the extra mile to make you feel at home. The shuttle service to the airport was excellent at all times June 23, 2014
Rated 2.0 out of 5.0 by Shabby Room / No bar staff Room ok but carpets threadbare Lack of staff in bar area - very short with us once we only wanted drink and snack - but what so they expect from a bar / lounge area? Bar covered in ants once we paid and had escaped from the till June 19, 2014
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