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Rated 4.1 out of 5 by 134 reviewers.
Rated 4.0 out of 5.0 by Convenient location Perfect location for travelers. Friendly , courteous staff Could use better mattress pads for more comfortable night's sleep. August 14, 2014
Rated 5.0 out of 5.0 by Wonderfuk Weekend Great all around experience. Accommodations were superb. The staff were very helpful and friendly. The food was perfect and the catering was top shelf. Looking forward to staying there again and our group feels that it has found a new home. Thanks for a wonderful weekend. August 13, 2014
Rated 4.0 out of 5.0 by Definitely will stay here again. Wonderful and helpful staff provided excellent service. Comfortable bed and convenient location. Breakfast buffet had something for everyone. August 13, 2014
Rated 5.0 out of 5.0 by Great hotel!! Thank you Crowne Plaza Southbury for an exceptional experience! Meeting room was great and the staff was eager to help with any need that we had. Breakfast, Lunch and dinner were great as well. I hope I get to the area again soon just to stay there!! August 10, 2014
Rated 3.0 out of 5.0 by Beautiful facade, not so much underneath When we arrived the hotel looked very nice, check in was uneventful, we meade our way upstairs and entered our room. We noticed no minifridge, no wall safe, no extra toilet paper or facial tissues. As there was less than 1/2 roll of toilet paper, we had to find someone to get us some. When we flushed, the first of three overflows happened. When maintainence finally got to the door, he promptly handed us the plunger and said 'have a good night'. The next day we were off to a wedding, the event we booked the room for. We were gone from around 1:30 in the afternoon until about 1:00am the following morning, when we opened the door to our room, the security lock hardware was on the floor and there were gouge marks on the side of the door that closes, next to the jam, fresh marks . We go downstairs to report it, they question us, we reply that the hardware was not on the floor when we left, they told us they would review the tapes. No, gee I'm so sorry, Mr. and Mrs. K, let us get you a different room or how awful that happened or anything. My cousins air conditioner did not work in her room and my other cousin, who is a diabetic, who asked specifically for a refrigerator for his insulin to be in his room, had a hard time getting one. There was no one who would help with the older clients bags to get them to their rooms, over all the whole thig was all glitz, no substance. The money that was spent on the physical make over would have been better spent on customer service training. Here is another FYI. Let the Hotel that is going to be accomidating the guests take the reservation not some 800 number in Timbucktoo, no one talks to each other just about every one from this wedding was quoted a different price for this block of rooms and the brides mother was quoted a different one altogether. I would be hard pressed to recommend this hotel at this time w/o some real time reorganization. August 6, 2014
Rated 5.0 out of 5.0 by excellent experience its an excellent hotel. i have used it several times. check in/ check out is always on point . Experienced some difficulties with the room that was rapidly solve by the staff. August 5, 2014
Rated 5.0 out of 5.0 by Great Service I am a frequent business traveler to this establishment. Hotel Management and Staff are always attentive and provide excellent service. This is my favorite business hotel. August 4, 2014
Rated 1.0 out of 5.0 by Probably one of the worst experiences ever Often stay in Ct for overnight trips to see our son. Typically stay at another hotel in Southberry but they were sold out. This place seemed nice, price reasonable and I got to earn points. For starters the girl at the front desk was HORRIBLE . She never programmed our keys and when I went back to tell her - she left me standing at the desk waiting for 45 minutes - we never even got to check in. This happened TWICE two different rooms. I asked for a manager who never came. A maintenance man let us into a room and said he would be back with the keys - WE NEVER GOT KEYS! We called down to desk twice telling them we wanted to go out for dinner but had no keys - they brought keys up that also did not work. Finally when we woke up, we found that they had slipped keys under our door after we were asleep. No apologies - no calls - no nothing. HORRIBLE August 3, 2014
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