English
Southbury
Book online or call:
1 877 2 CROWNE (1 877 227 6963)
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Hotel Contact Information
Hotel Front Desk: 1-203-5987600
Hotel Fax: 1-203-5987541
Hotel Fax: 1-203-5987541
Rated 4.2 out of 5 by 32
reviewers.
Rated 5.0 out of 5.0 by Mairzy 90th B'day Party
We chose Crowne Plaza for its convenient location; it is right off the highway for those traveling a distance, as many were, and it is in the greater Waterbury area, where most other family members live. However, we were choosing it "sight unseen", and could only hope that it would prove a good choice. In every way, it exceeded our best expectations, as indicated in our "guest experience rating", and this assessment has been reiterated by many of our guests. This was a very special event for our family, and we thank you!
May 17, 2013
Rated 5.0 out of 5.0 by lindyhop very comfortable bed,great service
My recent 4 day stay at this hotel was wonderful for me and my 15 year old golden retriever,Tammy. I needed to have room service for all meals, and the food was excellent,service prompt ,and staff from personnel at front desk to maintenance were cheerful, helpful, meeting all of my needs. Would highly recommend a stay here!
May 15, 2013
Rated 5.0 out of 5.0 by Lainie51 Outstanding Customer Service
I thoroughly enjoyed my experience at this hotel..The staff was very helpful, and courteous, and the rooms were very comfortable.
I was pleasantly surprised to have the buffet breakfast included as well..which was excellent.
I would return to this hotel if my travel brings me to this area once again.
May 4, 2013
Rated 5.0 out of 5.0 by fraggle75 Great hotel and friendly staff
Zineb and Jordan are top notch. Greeted each afternoon with a smile and they are always willing to do the right thing to make the stay more enjoyable.
Rooms were clean and food was good. All in all, a very pleasant 2 week stay!
April 30, 2013
Rated 1.0 out of 5.0 by Keeloi79 Skip this hotel and stay elsewhere
I was immediately greeted as a Gold member and given a bottle of water and cookie. However that was the only good thing about this location. The internet service worked sporadically and was unusable during most of my stay. There is no fridge or microwave in the hotel rooms forcing you to eat in the overpriced on-site Arrowhead restaurant (I paid $26 for an overcooked 6-8oz sirloin and $18 for Penne and marinara sauce). The breakfast buffet consisted of 3 or 4 items and was entirely overpriced. The parking area was not lit up enough. On the day I was checking out I received incessant calls as to when I was going to depart my room. I had already informed the desk I would be checking out late. The final straw was when a woman called and said "sir, I need you to leave now so that house keeping can clean the room" was the last straw. I will never stay at this hotel again.
April 22, 2013
Rated 2.0 out of 5.0 by User23 Only hotel in town
And they know it. The staff is great, very friendly an helpful.
Food is not even mediocre, I went to McDonald's instead of the FREE breakfast buffet.
Heat and A/C is incredibly inconsistent. Had to run it up to almost 80 to get the room comfortable in the evening then down to 72 in the middle of the night since I was roasting.
April 18, 2013
Rated 5.0 out of 5.0 by BeauT55 Geat Customer Service
The hotel is clean and the staff is very accommodating especially the Front Desk who went above and beyond to meet all my needs. Zineb made a difference in making my stay memorable as well as Maribeth at the lounge. Gerry was very professional openning the gym for me at an earlier hour and providing me with coffee. The restaurant has a variety of dishes to choose from no need to go out looking for other places around to dine. Definitely feels like home away from home :)
Thank you guys !!
April 18, 2013
Rated 5.0 out of 5.0 by CTMAN3 Comfortable & Splendid Service
Checking in was real easy. Guest room was spacious & comfortable. 1 drawback was the slow & inadequate flushing of toilet. W-Fi was excellent. I was a bit disappointed with the pool & sauna facilities. Swimming classes were being conducted in the pool for non-guest children, thus either limiting or hindering use by guests. The sauna was extremely small. The water temperature & jets were great, however, the water was not real clean and the sides were pretty slimy. I was looking forward to using both the pool & sauna however decided not to because of the comments mentioned above. I attended a conference in the Southford Room which was excellent. Even with the large number of attendees, the room was spacious, easy to see speakers & display on stage. Audio systems was excellent too. The food was very good too.
April 14, 2013
