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Rated 4.1 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by In town for business Always a welcoming hello, always helpful can't say enough about the staff. September 3, 2014
Rated 5.0 out of 5.0 by Bar/lounge Great bar/lounge/restaurant in hotel. No need to go anywhere else after checking in. Very nice after a long day on the road. September 2, 2014
Rated 2.0 out of 5.0 by Poor maintenance The tub did not drain during a shower. There was over three inches of waste water in the tub. This was reported to the front desk. The next day, the same thing happened during the shower. I reported it. I refused to try a third time because I was unwilling to risk standing in waste water to complete a shower. August 31, 2014
Rated 4.0 out of 5.0 by Great room, minimal perks for Platinum Members Hotel staff were wonderful. Room was much better than average with great layout and comfortable furniture. The restaurant was not open either night I was there, but food was served in the bar. There aren't very comfortable places to sit in the bar - dark, gloomy, nothing to make one feel welcome. Food quality and selection were quite nice. No breakfast was included, and restaurant didn't open until 6:30, which was too late for me to eat and then drive to work. August 29, 2014
Rated 1.0 out of 5.0 by Below Standard experience for a Crowne Plaza I had a 3 day stay here, flying in late from West Coast as there's not many cross-country flight out from Seattle. My stay was not what I consider up to Crowne Plaza level due to several reasons: - First of all, I was not offered a Platinum gift until I mentioned something. This was never the case at other CPs that I stayed in. I did get an offer for a free snack item once I did ask about the gift. - I understand I didn't get an upgrade since I did check in pretty late. However, I believe I got the worst room in the hotel since it was right next to the ice machine and elevator, and staring right into the hotel A/C fan. Since hotel was mostly empty during the week, it feels like it's a poor treatment for Platinum member. - This was an older hotel, so I understand how the furniture has some wear and tear, but there's no excuse why the curtain was ripped on both side. - The gym did look like it was pretty ancient, and the basement that the gym was located in was in disarray as well. Anyway, I think I'll be going to the Courtyard next time I am in town for business. I never said that previously about a CP property, but I guess there is a first time for everything. August 27, 2014
Rated 5.0 out of 5.0 great room would use this hotel again over other hotel in future. August 27, 2014
Rated 2.0 out of 5.0 by Disappointing I have stayed at this property several times previously for business and leisure. I had never had any negative issues. On this stay however, I was quite disappointed. The door keys issued to me at check-in would not work so I left my wife in the hall and returned to the front desk. The second set of keys also did not work. Again, I left my wife in the hall and returned to the front desk. This time, I requested another room but was told the property was sold out. I was asked if I knew how to work the keys - being a Platinum Member should have been enough to eliminate the need to ask that question. At this point, the front desk clerk said she would come up with a master key to let us in when her co-worker returned. My wife went down to the front desk 25 minutes later and returned with the front desk clerk. She tried 2 keys and the 2nd one worked. I think it is obvious that there is a problem with the lock or the keys. My complaint is the length of time we stood in the hallway waiting while other guests viewed us suspiciously. No attempt was made to compensate us for our inconvenience. I stay in this area often for business and will consider other properties before returning to this one. August 25, 2014
Rated 5.0 out of 5.0 by Great stay Other than the tiny bathroom, which can't be helped, the guest room was clean, comfortable and modern - we enjoyed our stay very much. The staff were all pleasant and helpful, and the food and beverages delicious. (Don't miss the pear martini in the bar!) We would definitely stay here again when in the area - it far exceeds the other competitor with the exception of the lack of outdoor pool, and that isn't enough to draw us. Our only suggestions would be to refinish or replace the console tables outside the elevators on each floor, stretch the hallway carpets where they are buckling, and modernize the key system - we had to go back down to the desk each day of our stay after the room was cleaned to reactivate our keys. Other than that, and those things are minor, it's a great place - and much nicer than we remember from previous stays! August 25, 2014
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