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Rated 4.1 out of 5 by 145 reviewers.
Rated 4.0 out of 5.0 by Great room, minimal perks for Platinum Members Hotel staff were wonderful. Room was much better than average with great layout and comfortable furniture. The restaurant was not open either night I was there, but food was served in the bar. There aren't very comfortable places to sit in the bar - dark, gloomy, nothing to make one feel welcome. Food quality and selection were quite nice. No breakfast was included, and restaurant didn't open until 6:30, which was too late for me to eat and then drive to work. August 29, 2014
Rated 1.0 out of 5.0 by Below Standard experience for a Crowne Plaza I had a 3 day stay here, flying in late from West Coast as there's not many cross-country flight out from Seattle. My stay was not what I consider up to Crowne Plaza level due to several reasons: - First of all, I was not offered a Platinum gift until I mentioned something. This was never the case at other CPs that I stayed in. I did get an offer for a free snack item once I did ask about the gift. - I understand I didn't get an upgrade since I did check in pretty late. However, I believe I got the worst room in the hotel since it was right next to the ice machine and elevator, and staring right into the hotel A/C fan. Since hotel was mostly empty during the week, it feels like it's a poor treatment for Platinum member. - This was an older hotel, so I understand how the furniture has some wear and tear, but there's no excuse why the curtain was ripped on both side. - The gym did look like it was pretty ancient, and the basement that the gym was located in was in disarray as well. Anyway, I think I'll be going to the Courtyard next time I am in town for business. I never said that previously about a CP property, but I guess there is a first time for everything. August 27, 2014
Rated 5.0 out of 5.0 great room would use this hotel again over other hotel in future. August 27, 2014
Rated 2.0 out of 5.0 by Disappointing I have stayed at this property several times previously for business and leisure. I had never had any negative issues. On this stay however, I was quite disappointed. The door keys issued to me at check-in would not work so I left my wife in the hall and returned to the front desk. The second set of keys also did not work. Again, I left my wife in the hall and returned to the front desk. This time, I requested another room but was told the property was sold out. I was asked if I knew how to work the keys - being a Platinum Member should have been enough to eliminate the need to ask that question. At this point, the front desk clerk said she would come up with a master key to let us in when her co-worker returned. My wife went down to the front desk 25 minutes later and returned with the front desk clerk. She tried 2 keys and the 2nd one worked. I think it is obvious that there is a problem with the lock or the keys. My complaint is the length of time we stood in the hallway waiting while other guests viewed us suspiciously. No attempt was made to compensate us for our inconvenience. I stay in this area often for business and will consider other properties before returning to this one. August 25, 2014
Rated 5.0 out of 5.0 by Great stay Other than the tiny bathroom, which can't be helped, the guest room was clean, comfortable and modern - we enjoyed our stay very much. The staff were all pleasant and helpful, and the food and beverages delicious. (Don't miss the pear martini in the bar!) We would definitely stay here again when in the area - it far exceeds the other competitor with the exception of the lack of outdoor pool, and that isn't enough to draw us. Our only suggestions would be to refinish or replace the console tables outside the elevators on each floor, stretch the hallway carpets where they are buckling, and modernize the key system - we had to go back down to the desk each day of our stay after the room was cleaned to reactivate our keys. Other than that, and those things are minor, it's a great place - and much nicer than we remember from previous stays! August 25, 2014
Rated 4.0 out of 5.0 by very spacious room and friendly service great location, spacious rooms, very friendly staff and service, plenty of parking and clean rooms August 24, 2014
Rated 5.0 out of 5.0 by Nice hotel I've stayed here twice and really like it. It's a great value and I love that it's pet-friendly. The staff is super friendly and helpful - from the front desk to the cleaining people. I only have two issues. I REALLY wish they didn't charge an extra $15/night for a frig. Also, when I'd walk my dog, I noticed the same trash laying around the property (e.g., an emply cigarette pack). Otherwise, it was an enjoyable stay and I would definitely stay there again. I could really appreciate the value of this hotel when I went directly to a hotel in upstate New York that was much more expensive, but not nearly as nice. August 22, 2014
Rated 3.0 out of 5.0 by Comfortable, clean but issues with the internet and doors The room was nice, comfortable and clean. However the key cards would not work properly the entire stay and we had to make multiple trips to the front desk. Everyone staying for the wedding in separate rooms had the exact same problem. Extremely inconvenient. The internet would not work 90% of the time on my ipad as the signal was too slow/weak. August 20, 2014
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