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Rated 4.2 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel service and restaurant service very accommodating staff and restaurant service, but some rooms can be a little small July 16, 2014
Rated 3.0 out of 5.0 by Crowne Plaza Hotel employees we extremely friendly, accommodating and helpful! The only downsides to our stay was the oppressive humidity in the hallways. My wife is on crutches and the room we were given was on the 3rd floor very far away from the elevators. It took my wife 10 minutes to get from the elevator to our room and by the time she reached our room she was covered in sweat as we both were. We later requested and were provided with a wheelchair which made checkout a lot easier. Room seemed to be a mish mosh of different décor. Almost as though the room was the last room to be constructed and furnished and things seemed to be thrown together and mismatched. It was comfortable and there was lots of room, however, there were two TV's. There was one for the bedroom area and one for the sitting area which was pretty nice. However, there was only one phone and it was on the nightstand by the bed in the other room. Thought this was rather odd since it was an Executive suite. Also we requested a refrigerator for my wife's insulin and while there was a refrigerator in the room, we discovered too late that it did not work. The only other complaint was the food. Food was horrible. The wife and I ordered quesadillas from the room service menu and when dinner arrived and we opened our meal trays, we both stopped to figure out why our quesadillas were purple in color and not the standard corn/flour tortilla. We both felt a bit ill later in the night. In the morning we were surprised by the color of our "output" for lack of a better term, as it was fluorescent green in color (apologies for being graphic in my description), but it was a bit disturbing especially to my wife. We ordered breakfast from room service and again, the food was horrible. Sausage was pink and undercooked inside, pancakes lacked any flavor even with syrup on them, bagel tasted like cardboard. Again, service and all hotel employees were excellent, bed was extremely comfortable and clean! I would stay there again, however next time we will be leaving the grounds to eat our meals. July 16, 2014
Rated 5.0 out of 5.0 by Better than expected! Worth every penny for the cost. Only thing we would have liked to see is a refrigerator in the room. Handicapped room was very nice but would have liked parking a little closer to the room. July 16, 2014
Rated 5.0 out of 5.0 SHORT STAY BUT PLEASENT * NICE HOTEL EASY ACCESS OFF THE HIWAY IS A PLUS . AND BORDERING OTHER TOWNS IN CONNETICUT WITH IN ONE EXIT SHOPPING , EATERIES , ANTIQUE SHOPS, WOODED PARKS AND LAKE BEAUTIFUL QUIET AREA . HOTEL STAFF AT DESK VERY ACCOMADATING , THE DINING ROOM SPACIOUS FOR BREAKFAST , LUNCH , DINNER . NICE BAR TO COZY UP TO TO HAVE A DRINK AND WATCH CABLE TV - SPORTS ~ NEWS . FOOD WAS VERY GOOD , IN THE MORNING COMPLIENTRY COFFEE TO BE HAD , MAIDS CLEAN ROOMS DAILY , IF NOT POST A SIGN FOR PRIVACY . ICE MACHINES ARE A PLUS . AIRPORT AND BUS PICKUP SEEMED TO BE ON TIME ~ I HAD MY OWN VEHICLE IN WHICH THERE WAS ALWAYS AMPLE PARKING ! ONE PERSON I WAS IMPRESSED WITH WAS THE GROUNDS KEEPER = JOE HE WAS HOPPIN OUT THERE CLEANING THE LOT AND IMPRESSIVLEY RESTRIPPING ALL THE PARKING SPOTS FOR HANDICAP AND GUEST PARKING . AMAZING GUY TO SAY THE LEAST ALL IN ALL MY STAY OF 2 TIMES WAS ALWAYS PLEASENT . THANK YOU CROWNE PLAZA **** BEST JOHNNY July 13, 2014
Rated 4.0 out of 5.0 by Business trip Not bad at all. Near the highway, but not noisy. Would stay again. July 7, 2014
Rated 5.0 out of 5.0 by Crowne Plaza travel stop We recently traveled from Mississippi to Boston. Our MB Sprinter motor home is a great travel vehicle, but it is somewhat cramped for space. After two days of driving, I needed a good night's rest. The Crowne Plaza Hotel, Southbury, CT, provided the perfect solution. I had a wonderful rest in a spacious clean room and the friendly hotel staff made our stay very pleasant. I recommend this hotel very highly. July 7, 2014
Rated 4.0 out of 5.0 by Very clean and comfortable rooms Nice stay overall. Great value for the cost. Recommend it to anyone who wants an attractive place to stay at a good rate. July 1, 2014
Rated 1.0 out of 5.0 by I DO NOT RECOMMEND NEVER GOT ROOM SERVICE...EVEN THO I ORDERED. ROOM KEY DIDN'T WORK DURING ENTIRE STAY. PET FEE BUT NO PET AMENITIES. TRASH ALL OVER GROUNDS. TERRIBLE, IF ANY CONCIERGE SERVICE. OVERBILLED AFTER STAY HAD TO FIGHT TO GET IT OFF MY CARD. MANAGEMENT COULD CARE LESS ABOUT CONCERNS. BUSINESS CENTER IS NOT!...NO PENS, PAPER, COMPUTER MOUSE PAD, ETC. THE WORST HOTEL STAY EVER (EXCEPT FOR POSSIBLY A CHEAP MOTEL.) I COULD GO ON AND ON ABOUT HOW BAD THIS HOTEL WAS BUT THEY PROBABLY WONT PRINT THIS REVIEW ANYWAY. June 27, 2014
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