Rated 4.2 out of 5 by 125
Rated 4.0 out of 5.0 by Olden Tired Nice place, beautiful location
This Crowne Plaza is in Southbury, a really pretty part of Connecticut which has not been overrun by malls and commercial sprawl, like where I live. The building is not new, as evidenced by the exterior finish, but is in excellent condition. The lobby, restaurant and bar are very nice. The room was big, quiet, and very comfortable. Overall, what one would expect from a step-up hotel.
My only gripe is that housekeeping doesn't keep enough supplies in the room; I had to go down to the front desk for toilet paper and soap, as they did not replenish these things when the daily cleaning was done. While it wouldn't stop me from staying here again, it is annoying since this is not an el cheapo hotel chain.
July 29, 2014
Rated 5.0 out of 5.0 by pster1 Excellent hotel service and restaurant service
very accommodating staff and restaurant service, but some rooms can be a little small
July 16, 2014
Rated 3.0 out of 5.0 by Limmy05 Crowne Plaza
Hotel employees we extremely friendly, accommodating and helpful!
The only downsides to our stay was the oppressive humidity in the hallways. My wife is on crutches and the room we were given was on the 3rd floor very far away from the elevators. It took my wife 10 minutes to get from the elevator to our room and by the time she reached our room she was covered in sweat as we both were. We later requested and were provided with a wheelchair which made checkout a lot easier. Room seemed to be a mish mosh of different décor. Almost as though the room was the last room to be constructed and furnished and things seemed to be thrown together and mismatched.
It was comfortable and there was lots of room, however, there were two TV's. There was one for the bedroom area and one for the sitting area which was pretty nice. However, there was only one phone and it was on the nightstand by the bed in the other room. Thought this was rather odd since it was an Executive suite. Also we requested a refrigerator for my wife's insulin and while there was a refrigerator in the room, we discovered too late that it did not work. The only other complaint was the food. Food was horrible. The wife and I ordered quesadillas from the room service menu and when dinner arrived and we opened our meal trays, we both stopped to figure out why our quesadillas were purple in color and not the standard corn/flour tortilla.
We both felt a bit ill later in the night. In the morning we were surprised by the color of our "output" for lack of a better term, as it was fluorescent green in color (apologies for being graphic in my description), but it was a bit disturbing especially to my wife. We ordered breakfast from room service and again, the food was horrible. Sausage was pink and undercooked inside, pancakes lacked any flavor even with syrup on them, bagel tasted like cardboard.
Again, service and all hotel employees were excellent, bed was extremely comfortable and clean!
I would stay there again, however next time we will be leaving the grounds to eat our meals.
July 16, 2014