Rated 4.1 out of 5 by 145
Rated 5.0 out of 5.0 by Hollyberry Red Nice hotel
Stayed here for a reunion/meeting. Guest room was great - liked the aromatherapy lotions. Meeting facilities were just right. The buffet meals for our group were good and interesting selection - better than what you usually see in a banquet setting. Staff that I encountered were pleasant and accommodating. I did not arrange anything -was just an attendee. Nice to have a group rate.
June 18, 2014
Rated 4.0 out of 5.0 by jotel Where's the bathroom?
Nice lobby, good sized room, comfortable bed, adequate work area BUT the "world's" smallest bathroom (very cramped) Your wife/ girlfriend will complain.
Pub burger excellent, breakfast good.
Easy on/off Rte 395.
June 18, 2014
Rated 5.0 out of 5.0 by bobby 987 great job
We have stayed at this hotel over the past 15 years, when it was owned by other hotels, and it has never looked this good.
Great Job !!!
I am a rewards member but I don't think the asked me for my rewards number. Do you think you could check to see if I got the points ? Thanks
June 17, 2014
Rated 2.0 out of 5.0 by Jeffb123 north rooms
rooms facing north have to listen to the loud music and the gathering outside the bar. apparently there is an extreme echo and kept me awake until 3:00 a.m.
pricing was different for all of those in our group although it vwas a wedding block of rooms. some got free breakfast and some didn't.
someone didn't show up for breakfast and the poor guy that was there was going crazy and did his best in doing everything. where was the manager????
June 11, 2014
Rated 5.0 out of 5.0 by Marmaduke66 room service
Our room service was delivered in a timely fashion and was delicious.
June 11, 2014
Rated 3.0 out of 5.0 by Theresa1013 Terrible customer service
We booked this hotel due to my sons wedding. The hotel informed my son that with the wedding accomdations there will be two shuttles coming to reception to take back to the hotel at the end of the nite. No shuttles came , we called the front desk and they said they don't know they will look into it and call back. No one called or came and the reception hall mgr made two trips and brought us to your hotel. He also said he will never recommend your hotel to customers . Very disappointed. The front desk mgr, the next morning had nothing to say and no free breakfast or credit on the room nothing.
June 11, 2014
Rated 3.0 out of 5.0 by Rob1564 Mixed Bag
The rooms are clean and quiet but we were disappointed that our room had no mini- fridge, something offered nowadays by far less expensive hotels. Also, there are soda vending machines on each floor but the night of our stay not a single one was in working order. We went to machines on each floor and about half were sold out and the other half jammed. In the end, we could only get a coke at the bar which charged $4.00 a can. The breakfasts are fine but we had a fairly long wait to get a table because there were only two people clearing and setting tables. Overall, a fine and attractive property but one suffering from some big deficiencies in management and upkeep. One expects better from Crowne Plaza.
June 11, 2014
Rated 2.0 out of 5.0 by Deborah5678 Disappointing at best.
Hotel is sorely in need of a re-furbishing. It is quite dated and attention has not been paid to the curtains (should be taken down and burnt). Ironing board was left out from the previous occupant and the cleaning staff neglected to return it to it's closet.
Booking was easy, but they completely neglected to note my specific requests ie. bed size, stool in bathroom. Bed was really low and mattress very soft, which made it difficult to get up.I have mobility issues, so my requests were important. I was only staying one night, so I made do, as I was only there to sleep.
I was woken up in the morning by a noisy group with many children yelling at each other in the next room. Unable to take a shower, because of the lack of a stool, I dressed and checked out.
The day staff did their best to investigate the situation and make it amenable to me, followed up with personal service from the breakfast bar.
I would not stay here again.
June 11, 2014
Rated 4.0 out of 5.0 by BuzzLightyear1945 Excellent Bed but Missed On Club Level
Excellent bed -- one of the best, especially for a hotel! Staff was very accommodating and friendly. Good value hotel.
Only disappointment was the Concierge Room on the Club Floor -- it was dirty, no amenities except water, no morning coffee nor pastries.
June 10, 2014
Rated 5.0 out of 5.0 by Greg61 Excllent Stay
Great stay from start to finish. From the time we walked in until we departed we were very impressed with all staff personnel. The club and the restaurant were great and every meal was top notch. The parking garage was a great addition to the stay. Stop at the front desk before departing to the parking garage and validate your ticket...........very impressed with the whole Crown Plaza experience. Glad to be part of the Crowne Plaza brand.
June 10, 2014
Rated 5.0 out of 5.0 by WJFF Overall Experience
Fine. There were no problems during our stay. We will consider this hotel if we are in this area
June 5, 2014
Rated 4.0 out of 5.0 by travels for hockey A good value
A nice stay. Convenient location. Clean rooms. Staff understood we had a bunch of young hockey players and were very understanding.
June 5, 2014
Rated 1.0 out of 5.0 by GE Tech Don't stay here
Brown water, obviously has major management issues, staff is doing their best. Don't recommend, keep driving
June 1, 2014
Rated 5.0 out of 5.0 Great hotel
2nd time stay at this hotel. Will stay here again if in the area, happy with all the service....
May 29, 2014
Rated 4.0 out of 5.0 by rabbit123456 The stay was fine
Breakfast was always excellent. The room was always clean. I thought the food was on the expensive side and there was only one happy hour.
May 29, 2014
Rated 4.0 out of 5.0 by Topspinbob Perfect stop off I84
Room was clean and comfortable. Location just off I84 was excellent. Enjoyed the in house bar and resturant. Quality was good. Lots of teen kids running around the property was a bit noisy.
Very nice breakfast included.
May 21, 2014
Rated 5.0 out of 5.0 by pjbt28 Excellent again!
I stayed at this hotel again for business. The staff remembered my name and really made me feel at home. Food at Jay's Bar is always tasty and I've recommended this hotel to other business colleagues!
May 18, 2014
Rated 5.0 out of 5.0 by zsjsrr ZSJSRR
exceeded beyond our expectation. with senior rate and complimentary breakfast for everyone added extra touch.
May 7, 2014
Rated 5.0 out of 5.0 by Navygal Comfortable bed and great service
Having driving a distance to get to Danbury, your directions were great and I had no problem finding the hotel. The bed was so comfortable I went out like a light very soon when I retired. I couldn/t believe how fast and how long I slept, well rested , ready for the day/s activities. My room was kept clean, towels replaced, and I never touched the heat/ or AC as it was perfect temp all day and night. Meals were good and staff very friendly.
April 30, 2014
Rated 4.0 out of 5.0 by Booker35 Gym needs work!!
Please invest in gym equipment and space. Very sparce. At least have dumbells so you can do different workout routines.
April 14, 2014
Rated 5.0 out of 5.0 by Porsche 911 Great Staff
Your staff really recognizes that they are in the hospitality business! Always great service with a smile.
April 7, 2014
Rated 5.0 out of 5.0 by GinaMS Wonderful nights sleep!
The room was nice clean and fresh. It was quiet too so I slept so well. The only draw back was a room with a king size bed had a really tiny bathroom and the coffee was awful. Oh and the bartender was the worst I have ever come across.
The hotel itself was just lovely! Other than the bartender the staff were pleasant.
April 1, 2014
Rated 4.0 out of 5.0 by DebWNY Weekend get away
My group uses this facility for weekend get aways every 3 months or so.
The staff is professional and courteous and the manager Chris goes out of his way to make sure we are comfortable and happy.
One thing that could be improved...maybe Belgian waffles and strawberries on Saturday or Sunday mornings could be offered with the buffet? ;)
March 25, 2014
Rated 5.0 out of 5.0 by pjbt28 Excellent Value!
I've stayed here many times while on business. Excellent service, a very comfortable bed, and the Jay's Bar crew is always friendly!
March 9, 2014
Rated 5.0 out of 5.0 by Best Grandma in the World Winter Break
I just spent a great day and night at your hotel with my
Grandchildren. We all had a wonderful time. Everyone there
was very nice to us. There was plenty to do and we even made
new friends. Would highly recommend you to anyone. In fact
we already have. Looking foward to coming back.
February 19, 2014
Rated 1.0 out of 5.0 by Lauren S. Not Happy
Not worth the expense. I asked the front desk attendant if there was a charge for lost room key, after telling me there wasn't, I was charged $50.00. If I knew there was a charge, I would've looked for it upon leaving the hotel.
February 12, 2014
Rated 5.0 out of 5.0 by Veronica47 Overcoming Mother Nature
I stayed at the Crowne for business on the nights of Feb. 4,5 and 6. A rather large storm front hit overnight on the 4th basically shutting down the area on the 5th. A couple of colleagues and I were stranded in the hotel as our local office was closed. Even with a severly reduced staff, Crowne manager, Chris, chef Atilla and the other team members made everyone comfortable and welcome. The service was exceptional throughout my stay. I'm so glad that my company was wise enough to contract with the Crowne for all of business visits and so I look forward to my next visit. Highly recommended - food was out of this world - not your usual hotel fare - service exceptionally friendly at all levels.
February 10, 2014
Rated 2.0 out of 5.0 by Allison75 Staff did not have control of Large group
When we arrived the front desk person was less than pleasant., I soon found out why after the next few hours. A school was having their reunion there that weekend. The parents let their children run wild, throwing rocks, running around and creating total mayhem and clusters of people standing around for a long time in the lobby. While the hotel has no control over the people it allows in, it does have the ability to stop and control these parents to control their children. But sadly this did not happen.
February 5, 2014
Rated 1.0 out of 5.0 by Trish9 Worst hotel experience
From the moment we walked into the hotel lobby it was complete chaos! The lobby was full of unsupervised children and my daughter and I had a hard time making it to the front desk.
When we finally made it up to our room there was a very bad smelling food tray right outside our room. My daughter and I left with other guests staying at your hotel to get dinner hopeful that the circus in the hotel would be cleared when we got back.
Regretfully it was worse when we got back, 9:15 at night and the lobby was still full of unsupervised children standing on end tables and throwing decorative rocks at each other.
When we got on the hotel elevator we had children yelling at us that "It was a sin to ride the elevator on the sabbath". We had 5 young girls with us that were completely freaked out.
When I got up to our room (1005) at 9:30 the old food tray was still sitting outside our room.
My daughter had an early morning competition and was kept awake by slamming doors (which continued until 2am).
Thankfully we had to leave your hotel by 7am.
February 4, 2014
Rated 2.0 out of 5.0 by Never coming back Never coming back!
Upon arrival the lobby was in mayhem. There was over crowding to the point you could not even reach the front desk. Upon helping my friend into her room, there was a tray of old food sitting outside her door. Finally at 10pm at night she had to call to have it removed. The next morning three staff were in the elevator with myself, one other adult and two children. One of them thought it was acceptable to swear in front of us. NEVER coming back!
February 4, 2014