Rated 4.0 out of 5 by 117
Rated 1.0 out of 5.0 by Trish9 Worst hotel experience
From the moment we walked into the hotel lobby it was complete chaos! The lobby was full of unsupervised children and my daughter and I had a hard time making it to the front desk.
When we finally made it up to our room there was a very bad smelling food tray right outside our room. My daughter and I left with other guests staying at your hotel to get dinner hopeful that the circus in the hotel would be cleared when we got back.
Regretfully it was worse when we got back, 9:15 at night and the lobby was still full of unsupervised children standing on end tables and throwing decorative rocks at each other.
When we got on the hotel elevator we had children yelling at us that "It was a sin to ride the elevator on the sabbath". We had 5 young girls with us that were completely freaked out.
When I got up to our room (1005) at 9:30 the old food tray was still sitting outside our room.
My daughter had an early morning competition and was kept awake by slamming doors (which continued until 2am).
Thankfully we had to leave your hotel by 7am.
February 4, 2014
Rated 2.0 out of 5.0 by Never coming back Never coming back!
Upon arrival the lobby was in mayhem. There was over crowding to the point you could not even reach the front desk. Upon helping my friend into her room, there was a tray of old food sitting outside her door. Finally at 10pm at night she had to call to have it removed. The next morning three staff were in the elevator with myself, one other adult and two children. One of them thought it was acceptable to swear in front of us. NEVER coming back!
February 4, 2014
Rated 5.0 out of 5.0 by Neighbor44 Senior Managers Meeting great experience
My company sponsored a Senior Managers meeting, and all the particpants stayed at the Crowne Plaza in Danbury. My team was treated to excellent service by the Crowne Staff. They went above and beyond in making sure all of our employess were made comfortable. Since most of the participants did not have cars the Plaza provided tranportation to our office, as well as local area restaurants free of charge. Our meetings were a huge success thanks to the flexbiliy of the caring staff at the Crowne Plaza.
January 27, 2014
Rated 5.0 out of 5.0 by PLANET great gem in danbury
STAFF GREAT ,ROOMS GREAT , LOCATION GREAT,GOOD GYM
January 18, 2014
Rated 4.0 out of 5.0 by Lisa224 Would definitely stay here again
I was very happy with the overall experience with my stay. The bed was very comfortable which is priceless as a business traveler. The breakfast buffet was better than you usually get. Will stay here again when the opportunity arises
January 17, 2014
Rated 4.0 out of 5.0 by sas817 Nice room, great food
The food at the restaurant was very good. The bed was very comfortable, but the TV had little to choose from. The gym had enough equipment but they needed some maintenance on some of the machines and there was not enough room to stretch. The taxi service they recommended did not work out. Asking for a way to the closest major airport (Laguardi) seemed like a strange request to them.
January 12, 2014
Rated 5.0 out of 5.0 by Inkyinc A gem in Connecticut - made even better by fantastic staff!
My family and I had a wonderful stay over the weekend here. The property is large and spacious and has just recently been renovated so is new and clean.
The rooms are very comfortable and well-appointed. Special mention for the beds....they offer superb sleep - together with the aromatherapy sleep kit you get (nice touch).
There is a lovely pool area which is great even in winter - good to get the kids energy out. Another lovely touch is the goldfish that you can borrow during your stay to keep you company.
Jay's Bar serves delicious, healthy, creative meal options with lots of seasonal variations. Bring your room key and you get a free drink too!
But the best part is the staff. From the front desk to the engineering to the room attendants to the staff at Jay's were all fabulous - helpful and accommodating.
January 6, 2014
Rated 3.0 out of 5.0 by MLrn Disappointed in the new pool
My biggest problem with your hotel was the pool. I specifically booked at the Crowne Plaza because of the pool. I also brought 4 other guests for that night. The remodeling of the pool area was warm and inviting. However the closer we got to the pool room the colder the temperature of the hallway, probably in the low 60's. The pool water was cold, definitely not in the 80's, which it was the last time I was there, before the remodel. That was what I expected and was looking forward to.
January 3, 2014
Rated 4.0 out of 5.0 by Kryssie We stay here twice a year and sometimes more often
This hotel is conveniently located for us when we visit family for holidays, weddings, etc.. We have been coming to this location for years. The staff is very nice. The rooms are comfortable and very well kept. It just seems that year to year, something is always just a little off. This year, it was the breakfast. Per my reservation confirmation, that I printed, we were supposed to get breakfast every day under the 'Visit New England' rate package; which is described on your website as including breakfast. When we checked in, we were not given the breakfast coupons. I told this to the young gentleman at the desk and he said that our room reservation did not include breakfast. He did give us a complimentary breakfast for Christmas #the next morning# and told me we'd have to discuss it with the manager since he was just the night person. He was very nice and helpful. I was too tired from driving 6 hours to get there and said we would talk with the manager the next day. We went to breakfast the next morning and my sig other got pancakes They were hard as a rock. He went to cut one and it broke like a cookie. That ruined breakfast for him. We did let the person there know and he changed / replaced the pancakes that were in the hot tray. We didn't bother with asking for the breakfast coupons for the rest of the stay, we just went to the local diner.
We'll likely stay again because it's a nice hotel. It's staff is very nice, it's clean and well kept. We won't be eating breakfast there.
January 1, 2014
Rated 5.0 out of 5.0 by Booga58 Pool Facilities
Although I enjoyed my experience at your hotel, it could have been better if the pool area was warmer. Even the area where the ping pong table was located was really freezing. It was like the air conditioning was running and of course it was winter time. So we didn't get to enjoy the pool as much as I would have liked. Overall, though, it was a excellent. Thank you
December 11, 2013
Rated 5.0 out of 5.0 by Dubsparis Very nice and comfortable room.
Very large room, very comfortable, nice bedding, at reasonable prices.
December 4, 2013
Rated 3.0 out of 5.0 by JeepGal Crowne Plaza - Danbury
I arrived at Crowne Plaza in Danbury on Thanksgiving night. I had asked for a handicapped room. I was given one and was helped to my room by one of the staff, who brought up my bags.
The front desk people were nice and the man who brought the bags up was very pleasant. However, the bed in my room, was not on a frame. Thus, it was very low to the floor. Had I noticed that feature immediately, I would have asked to be placed in another room.
I have trouble getting in and out of bed, due to my disability. Having the bed directly on the floor made getting in and out far more difficult. The next morning, I did ask to be moved and the hotel was gracious about doing so. However, the next room I was moved to had NO handicapped bars in the bathroom near the commode. That was another difficulty I encountered.
My room was right behind an air handler. The entire night was a series of the handler kicking on and off and the entire wall shaking. It shook so hard, that the plastic shelf in the bathroom holding the toiletries fell off and broke on the floor!
The room service was good, but not great! I asked for a burger that was cooked medium and it was so overdone, it was really not very enjoyable. The salad was good and the soup was good but not hardly warm. When I called for room service, I tried twice and there was no answer. I finally called the front desk and they took my order.
The furniture in the room was hardly what one might see as comfortable. The occasional chair was stiff and not relaxing to sit in. The desk chair had virtually no cushion in the seat and was very uncomfortable and there were no other seating options.
The staff was pleasant, but my impression was that the hotel was staffed by young people who had more interest in their own agenda than in doing their jobs. I called for someone to pick up my luggage when I was checking out, and waited 55 minutes, since the bellman was off property!! The young man who finally came was very pleasant and very accomodating, but waiting 55 minutes clouded my ability to appreciate his spirit.
The hotel appears to be a hang out for the 20 somethings on the weekends. That is great, if that is what you come for. But, as a hotel customer, perhaps the interest of the staff was in the gatherings, rather than the operation of the hotel.
I was placed on the concierge level, as noted by the front desk person, however, the concierge facility was closed for the weekend, since it was Thanksgiving!!! No one mentioned that at the time I registered. And, I was not sure what the holiday had to do with the operation of the Concierge Room.
In all , I was disappointed with this facility. It is well placed and in a really good location. However, the lack of services and the lack of customer focus left me wondering how they survive, as a hotel.
December 4, 2013
Rated 4.0 out of 5.0 by rjboudr4 Comfortable room, bed and very clean property all around.
We stayed at this property while in town for a wedding and the location was great (right off the freeway). Staff was very accomodating and the property was immaculate throughout. The only area of improvement that we would suggest is improving the breakfast buffet. The food quality & choose was not so great. Overall though a great stay!
November 14, 2013
Rated 4.0 out of 5.0 by VGMF Nice place to stay at.
Had my 35th High School reunion at this hotel and decided to stay the night. Overall, the property is very nice and the staff was very helpful (including the banquet staff). I have only a few complaints:
The bed is way to soft. While it appeared to be brand new, it was like a wet sponge.
The shower set-up was interesting. No tub and just a glass partition that is an awkward step up. No way to NOT flood the bathroom floor. You need to put one of the towels down plus the mat to stem the tide.
As others complained, the I-84 side is somewhat noisy, but not a huge deal.
November 13, 2013
Rated 4.0 out of 5.0 by suegeo412 Fire alarms with no information
It's great to know that you have fire alarms that work, but when it went off at 11:15 pm there was no announcement or information to tell us what was happening. At least when it went off at 3:30am there was a loud speaker announcement. Aside from that, all was just fine.
November 5, 2013
Rated 5.0 out of 5.0 by chasworth very nice venue
We stayed one night for a conference. The room was very clean and good sized. The dinner at the function was excellent. I wish there were a few more staff in sight, but everybody is running lean these days. Nice place to have an event.
October 29, 2013
Rated 3.0 out of 5.0 Staff could be better
I was there for a symposium on loss and grief. I was worried about not being able to sleep and wanted to know where I might go to play guitar and sing in that event. I was told that I could use the pool area. Sure enough I couldn't sleep, so I went down to the pool and found it locked. I eventually found another isolated space with no help from the staff.
Upon arriving home I found that I left my phone charger in my room. I called the hotel front desk and asked if they could check into whether it was found. They took my number and said they would call me back. That was 3 days ago. Still haven't heard from them.
The shower had no door and leaked all over the floor and left the carpet by the bathroom door sopping wet.
A full breakfast was included in my room rate it was delish, unfortunately the wait staff was minimal and not very friendly, didn't hear one "good morning, have a great day" from them.
October 29, 2013
Rated 5.0 out of 5.0 by Linda193 Wedding guests
We had our wedding guests stay here after the wedding. All the rooms were clean and comfortable. The breakfast in the morning was very good. I would stay there again.
October 26, 2013
Rated 3.0 out of 5.0 by Mike2000 My family's Oct18 stay
- Front desk very cordial.
- Room Guest Service Directory did not mention the indoor pool.
- Room Guest Service Directory did not mention the arcade.
- Pool area was littered with dirty towels on the floor Friday night and no clean towels available.
- Pool area remain littered with dirty towels in a big pile Saturday when I returned to use the pool.
- Arcade room had X-box, but no games for kids.
- Arcade change machine was out of service
- No Saturday newspapers available on Saturday morning. Can't the hotel offer the local daily paper or the NYTimes. I would have paid the price. Front desk suggested I go to a local gas station to pick up a paper.
- Hallway phones do not offer room-to-room service though the phone directions said it did.
The air conditioner system in the room was VERY loud ...
Check out was easy.
October 22, 2013
Rated 2.0 out of 5.0 by Mjsst Noise Level
There were two wedding parties and a bridge tournament during our stay. I specifically requested a quiet room. Unfortunately, one door across from us was continually being opened and slammed shut between 10:30 and 11:30 pm. Then about 12:30 some drunk people shouting obscenities came down the hall, people were clapping in the hall and again doors were slamming.
The people at the reception desk were pleasant and helpful, but the staff at the restaurant had to be tracked down to get juice, coffee, etc., and acted like we were imposing on them when we did.
Although the room was nice, at the price we paid, a refrigerator should be included.
October 16, 2013
Rated 3.0 out of 5.0 by Ralphy11 Reservations availability
I reserved my room in August for my daughter's wedding. We had a block of rooms reserved for our guests. When I arrived I was given a handicap room!!! I had reserved a room with a king size bed! In order to rectify this at check-in, I was given a room with two beds, not what I had requested but with a wedding gown to store and other wedding accessories I had no choice.
When my son arrived the following day he was met with the same situation. This is after traveling for 12 hours and with 2 young children. Do you only have handicap rooms available? This reservation was also made in August for the same wedding. After some discussion with the front desk they found him a room suitable for his family.
The only positive thing about this situation was breakfast vouchers!!
Talking about breakfast, the staff was inadequate as well as the quantity of food for the number of your guests. I guess you have some issues to address if you want to improve your quality of service.
October 16, 2013
Rated 3.0 out of 5.0 by Beelman2013 Luggage problems
We arrived here for a wedding. It was difficult to pull in the front of the hotel entrance. There was no bellman and no one to help with the luggage. So we had to find a cart and do it all ourselves.
The worst was checking out! there were no carts to be found. We were with a large wedding party and no one could find a cart. We went to other floors , waited in the lobby and checked out the parking lot. We asked at the desk , they said , we'll ask housekeeping to look for one? Finally after 30 minutes of this nonsense, we just made many trips to the car !!
October 16, 2013
Rated 2.0 out of 5.0 by NJnothappy Going downhill from the past
I have stayed at this hotel before. It was fine. The biggest problem with this stay was the fact that the elevators were horrible. There are 3 of them. 1 was out of service the entire week that I was there. The other 2 needed adjustments. No matter where you started out, the elevator took you to random floors in random directions. I stayed on the 4th floor. I pushed the down button to go to the lobby. Every single time the elevator came to get me, it took me up, most of the time to 10 and other stops. Oddly enough, the elevator NEVER stopped at 4 on the way down. I mentioned this to several of the front desk people. All week I was told that it was being worked on. One agent, Robert, actually had the nerved to tell me "You know, there are stairs." Great customer service. We were there for a convention and the mezzanine level was hard to keep the temperature under control. It took at least 4 calls to hotel staff to have anyone adjust the a/c. The staff there is relatively uncaring and definitely unresponsive. I would not recommend this hotel. The concierge lounge had little to nothing to offer at all. It was one of the poorest I'd ever seen. The internet was sketchy and erratic.
October 16, 2013
Rated 4.0 out of 5.0 by MartyD Huge improvement, a few problems remain
We have been coming to this hotel for several years for the Danbury Bridge Tournament every October. The recent renovation has done a remarkable job with the rooms and lobby area, and the hotel is much nicer than in the past.
There were only two things remaining that we found not to our liking:
1. The restaurant is still lacking. The menu was confined to an unappetizing buffet, and, although the prices were reasonable, we would rather pay a little more for better food and more choices. My wife is a vegetarian, and there was virtually nothing available that she could eat.
2. The AC in the ballrooms wasn't workin properly. The rooms were hot and stuffy, and the staff was unable to do anything to correct the problem.
October 16, 2013
Rated 2.0 out of 5.0 by wbazelow Poor Maintenance
The staff was excellent, but the hotel was in terrible shape. The toilet never functioned properly & it was too low. (It was the correct height for a toddler) The elevators were often not working. I thought it was a 4th rate hotel rather than a Crowne Plaza.
October 15, 2013
Rated 5.0 out of 5.0 by Varvara Thumbs Up
Kudos to Danbury Crowne Plaza. Exceptional and competent staff
October 13, 2013
Rated 5.0 out of 5.0 by ASHVAMOM2 Beautiful hotel
We only stayed one night and I wish we could have stayed more. The hotel was top-notch. The price is that of a 3-star but this hotel was definitely a 4-star. HIGHLY recommend it. Will definitely stay there again when in town.
October 8, 2013
Rated 5.0 out of 5.0 by Dave1373 Overall five-star experience for me
Facility itself was well-maintained and appointed; rooms were clean and comfortable; staff was friendly and accommodating; price was reasonable for what was offered. I would definitely stay at this hotel again.
October 2, 2013
Rated 4.0 out of 5.0 by Seabee27 Great service
All of the staff at the hotel were outstanding. The only issue I had was the lack of a refrigerator in the room, other than that I would not change a thing.
September 26, 2013
Rated 4.0 out of 5.0 by Cdlco2 Wonderful Bed!
We picked this hotel based on the Crowne Plaza's "sleep advantage" program. We travel a lot and have been disappointed MANY times with a lackluster, or even downright uncomfortable bed. My husband and I both have back issues, so when travelling, a good bed is of the highest priority for us. The Crowne Plaza was all that it promised! The bed was absolutely wonderful. It was the best night sleep, while on the road, that we have had in a long time. The room was large and very clean. The restaurant in the hotel, Jay's was good, with a eclectic menu that we enjoyed. I wanted to give it an excellent rating...but it was very noisy. Even after midnight, there were loud, raucous individuals roaming up and down the hall outside our room. We appreciate that there were 2 or 3 wedding receptions going on the weekend we were there, so we don't know how much the hotel can do about loud guests. We were on the 6th floor. I asked at check in for the quietest room that we could get....Anyway, we came prepared with earplugs, so it all worked out! Really a nice hotel. We will absolutely come again!
September 16, 2013