Rated 2.0 out of 5.0 not enough renovations
Was disappointed compared to those who stayed at the Holiday Inn next door at least they received a free breakfast every morning. The refrigerator did not keep anything cold, had to put the ice bucket in it every evening to keep drinks cold. No free breakfast, and the food was very expensive there. At least there were a lot of good places to eat near by. The room was clean at least. The sheets were very stiff and uncomfortable we did not sleep well there. Had to be bussed somewhere else for the award banquet. Nice place for a small convention but not for staying overnight. The only plus was the fact that the staff was very nice.
May 21, 2013
Rated 5.0 out of 5.0 by tooldye Near perfect
Everything about my stay here went well. The staff was especialy great.
May 17, 2013
Rated 5.0 out of 5.0 by Charlie37 Something Special in Springfield
There is something special in at the Crown Plaza in Springfield. It is the location, the cleanliness and space is very comfortable. The real experience is the moment you enter into the Hotel you are greeted with staff that is welcoming and sincerely happy to see you. The front desk staff is exceptional, real geared toward service and wanting to make sure you are happy. And I am always happy to arrive and glad I stayed at the Crown in Springfield. The service matters.
May 13, 2013
Rated 5.0 out of 5.0 by JR28 Wonderful Experience
Very good experience from friendly check-in procedure to leaving. Beds were very comfortable. Like the clean look of white linens for bed covers. Bathroom was more than spacious. Would recommend to anyone visiting the Springfield area.
May 10, 2013
Rated 3.0 out of 5.0 by DK53 bed was confortable
The room was average, but the toilet had something wrong with it as it ran all the time unless wiggled the handle a couple of times. In the morning, then it did not work at all. I did not use room service. Food at the seminar I attended was good and service there was very good.
May 9, 2013
Rated 5.0 out of 5.0 by DJYoung Wonderful hotel experience
I had a wonderful time in Springfield on business. I arrived to the hotel to a welcoming staff. I was able to get such a variety of places to eat at.
May 8, 2013
Rated 5.0 out of 5.0 by Diane59 Great weekend with the grandkids
We came to Springfield to have a "Lincoln Weekend" visiting many of the Abraham Lincoln sites. The hotel was located in a area within easy driving distance to most of these sites. The staff of the hotel were very accommodating with our request for adjoining rooms. The staff was very friendly. The hotel and rooms were very nicely decorated and, more importantly, clean.
The breakfast buffet was excellent. It was included in the price of our rooms and a great value. I would definitely stay here again and would recommend it to a friend.
Oh! The kids loved the pool on the 14th floor.
April 24, 2013
Rated 3.0 out of 5.0 by Porpoise A little tired
A great hotel with a great staff, but the property is getting tired and worn. Broken furniture in the room, old fixtures, feels out of date.
Surprised there was not all day restaurant service or at least cafe service.
April 23, 2013