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Springfield
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1 877 2 CROWNE (1 877 227 6963)
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Hotel Contact Information
Hotel Front Desk: 1-217-5297777
Hotel Fax: 1-217-5296666
Hotel Fax: 1-217-5296666
Rated 3.9 out of 5 by 64
reviewers.
Rated 4.0 out of 5.0 by trav3l3r As you would expect - and then some
I stay at hotels on a regular basis. This hotel's staff was very friendly and my room was comfortable and clean. I visited their bar for an hour and enjoyed it. I did not eat at their restaurant, visit their business/office area, swim in the pool, or even notice if they had a work-out area. I'd stay here again if I ever needed to be in the area. The hotel's shuttle to and from the airport was perfect - the driver at the time (Jeff) was pleasant.
December 6, 2012
Rated 3.0 out of 5.0 by mkc918 Un-fit Fitness center
The hotel needs to invest a little bit of money into it's fitness center. Even purchasing a Bow-Flex machine would be a step up. The equipment worked like it hadn't been tuned up EVER. Very uncomfortable and disappointing.
December 5, 2012
Rated 5.0 out of 5.0 by ILOVELA Beautiful Property!
I travel to Springfield a few times a year and always stay at this Crowne Plaza hotel.
The rooms are comfortable and the staff is very professional and helpful.
The room I was in needed an outlet a little closer to the table for my laptop.
The location is close to many restaurants and stores.
I would recommend the Crowne Plaza Springfield to anyone traveling to the Capital City.
December 2, 2012
Rated 4.0 out of 5.0 by Billy3rd Had excellent Service
The room was quiet and comfortable.I liked the go green program.
November 26, 2012
Rated 3.0 out of 5.0 by Disapointed27 Dirty bathroom
I've stayed at this hotel a handful of times over the past 4 years and never had a problem. The staff has always been very helpful and courteous. My complaint is directed to the housekeeping team. I checked in on Friday 11/23, Nikki at the front desk was a delight.
As you can see from the pictures I've taken, the bathtub/shower was full of mold. The clock in the room was an hour ahead which leads me to believe the mold in the bathtub/shower had been there for over a month due to the daylight savings being in October and the room not being booked since. Or that no one had changed the clock for a month which makes it worse knowing that housekeeping has missed that mold on their cleaning for the last month.
I've also attached a picture of the vent above the shower which was quite a sight to see while washing my hair. The inside was covered in grime and dusty mold. I wish I had taken a better picture as this one doesn't do my claim much justice. The window looking out leads me to believe housekeeping doesn't wash the windows in the room either.
I brought the mold issue up to the young man at the front desk the next morning while checking out, even showed him the picture I took. He was quite nonchalant about my complaint, thanked me for bringing it to his attention in a very condescending manner.
Overall, I was pleased with the front desk night staff checking in but very disappointed in the cleanliness of the room and the front desk help checking out the next morning.
I had just become a priority member that night which has me second guessing my decision to stay at these select hotels.
November 25, 2012
Rated 4.0 out of 5.0 by Stacy Breakfast and refreshments, room
I wish there was a continental breakfast and open 24 hour coffee/snack shop. The coffee shop seemed to be closed more than it was open. I wanted hot tea throughout my stay, but there is none in the rooms, none anywhere in the hotel, and when in the conferences, the coffee and hot water for tea was taken away before most of us would have been finished drinking it.
The room size was great. I noticed that the coffee pot and glasses & mugs were covered in a haze of dust. I had to clean them before I could use them.
November 20, 2012
Rated 5.0 out of 5.0 by jwilliams6448 Springfield, IL Crowne Plaza -- great hotel
One of the best in the country.... I travel consistently all over the country...and I always try to stay at this location when I can. More importantly, my wife asks to stay there when we can...she likes it that much.
November 19, 2012
Rated 4.0 out of 5.0 by Nana03 Really nice room
Great value for the bluegrass festival-thank you.
Our maidservice was above expectations.
There was some difficulty with the escalator, which was being repaired. Since so many people were present & trying to use the elevators, we tried to use the steps. My concern was that we could not get out on certain floors from certain stairs & not out of the building from out end.
We had a very enjoyed time. The hotel & room were very accomadating. We would certainly like to stay there again if we were in the area.
Also, location is very convenient to many eating choices.
November 18, 2012
Rated 5.0 out of 5.0 by David42 Great Service
The service by the staff was excellent. However, the whole stay was severely under staffed. Elevator service was terrible, and I felt the food was over priced. The quality of the meals however, was very good.
Knowing the amount of extra guests that would be at the hotel for the weekend, and the functions, management did not seem to be prepared to handle the event.
We will return, but expect changes if possible.
Thank you.
November 18, 2012
Rated 4.0 out of 5.0 by judiisboy good service
the only thing i thought wasn't that good were the chicken wings+calamarie appitizer's. need to improve those 2. and; you owe me $25.00 we were charged after we checked out aand paid our bill. please credit my cr card a/c.
November 17, 2012
Rated 5.0 out of 5.0 by RussG Comfortable room.
This is our third time staying at this particular Crown Plaza Hotel. Location is good and the rooms are clean and comfortable. Beds are excellent. Recommended.
November 16, 2012
Rated 5.0 out of 5.0 by Loretta105 The suite was beautiful and unexpected.
Our suite was beautiful and had a huge jacuzzi tub in one of the two bathrooms.
November 15, 2012
Rated 5.0 out of 5.0 by Carols Relaxing in style
The Crowne Plaza in Springfield allowed me to relax in the evening and be fresh for the meetings in the morning. Very comfortable room, quiet, and clean. A nice touch to be rewarded with a coupon when I did not use the maid service everyday.
November 12, 2012
Rated 4.0 out of 5.0 by ScienceTeacher50 Better Internet service and what happened to amenities
There was no heat in the room and I couldn't adjust.
The one window never locker and was always opened a crack.
No shampoo or conditioner in the room
And every time someone closed their door, I hear it and it shook my room
November 11, 2012
Rated 4.0 out of 5.0 by pscherry78 Kids first hotel stay
Took my kids for their first stay in a hotel. We stayed in one of the Jacuzzi Suites, and they loved it.
The staff was very friendly. Just wish they offered shuttle service around the city, instead of just to the Amtrak station and back.
The Sunday morning breakfast buffet was tasty, just a little pricey.
Overall a good experience, and we would probably go back..
November 6, 2012
Rated 2.0 out of 5.0 by Conference2012 Conference Stay
This hotel really needs an upgrade. As a platinum priority member you would think they could have the correct room ready when booked 50 weeks in advance. Unfortunately they cannot. The only reason to stay at this hotel is because of required conferences.
November 3, 2012
Rated 5.0 out of 5.0 by Stace Great place to stay
Great place, and very amenable staff, very friendly!
October 31, 2012
Rated 3.0 out of 5.0 by Sandy123 Exercise facility
I was disappointed to see that the Crowne Plaza in Springfield has very limited exercise equipment. In the past few months they have had a treadmill and bicycle out of commission and these have not been replaced. While there is weight training equipment, there is only one cardio machine (a bike) for a hotel with 300 rooms. Otherwise, the hotel is great but this area needs major improvement!
October 30, 2012
Rated 2.0 out of 5.0 by ItsNAS Wifi problems - Gross Fridge - Workout room?...not!
This is the 10th time I have stayed at this hotel. I cannot fathom having a conference for 600 people and not having free wandering wifi. As a result some presenters even had trouble.
Leftover food was in my fridge upon arrival...gross.
There is a treadmill listed in the 'workout room' on the web - it did not exist. Exercise bikes are both broken and when we asked for them to be repaird they were still broken the next day.
October 29, 2012
Rated 3.0 out of 5.0 by maggie72 Not up to Expectations
Have always heard great things about the Crowne, but was not really impressed. My refrigerator was not working properly. Air was hard to get comfortable. Bed was comfortable and the other areas in the room were nice. Just wasn't what I expected for the money.
October 28, 2012
Rated 3.0 out of 5.0 by reecee Restaurant
The room experience was excellent, but I had a disappointing experience with the restaurant. I thought being such a top shelf hotel, the food and service will also be excellent. We invited our daughter and husband to dinner and ate on Friday night because of the seafood buffet. My son in law loves seafood. He was disappointed. We waited an unusually long time for our salads, and within two bites, our meal was served. I was having steak, and my husband didn't have salad, but meatballs and spaghetti, so he took his meal. I complained and they took my meal back to the kitchen to keep it warm.
My husband was disappointed with his meal, meatballs very cheesy tasting, and he doesn't like cheese. My son in law felt the salmon was too salty, the cod mediocre and my daughter shared my steak with me, which was just okay.
Very disappointed for the first time eating there, and your beer selection was very limited.
We will stay again, but avoid the restaurant.
October 26, 2012
Rated 5.0 out of 5.0 by AmyJo Great stay
Location, room, and service was perfect. I would recommend Crowne Plaza to evryone.
October 25, 2012
Rated 5.0 out of 5.0 by Cuip upset
very concerned that I was charged different rates each night.....that has never happened in all the years I have stayed there. UNFAIR!!!!!!!!!!!!!!!!!!!!!!!!!!!!! especially for a priority club loyal member!!!!!
October 25, 2012
Rated 4.0 out of 5.0 by ptabby Great Hotel Experience but Internet Should Be Free Hotel wide
I stay at this hotel for business. I am a Priority Club member so I get the Interenet for free in my room and in the Lobby...but the conference I attended would have to pay a huge fee to get the Internet in the conference rooms. I would also have to pay extra to get it in the conference rooms. This seems ridiculous! I have stayed at other hotels where you get free wi-fi throughout! That's my only complaint...nice, clean, comfortable hotel otherwise.
October 22, 2012
Rated 5.0 out of 5.0 by Elmer3 amenities
Have a few comments that may be considered for improving.
The Gift Shop was closed at times when you would think would be best for customers. The Shop looked untidy, selling items like luggage and purses that looked like they had been there awhile. Limited selection of food/snack items and reading materials.
Friday, Oct 12 - 1130 hrs - broke for lunch (not provided for meeting attending) Lobby Bar with sandwiches in case visible to lobby . Staff said they were closed.
Would think hotel would try to provide as much as possible for the number of meeting attendees in the building.
October 17, 2012
Rated 2.0 out of 5.0 by Muldoon New Management, Property Going Down Hill
This used to be a prime location while staying in Springfield. Rooms are outdated and dirty at times. Staff appears frustrated with new management and passes that on to the customer. Front desk staff often refuses to upgrade PC members despite ample rooms available. Room service trays litter the halls on a daily basis for hours at a time. Management was supposed to reach out to address some issues, but failed to do so in a timely manner.
October 2, 2012
