Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Julie.Baker@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

- Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Subway

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 748 reviews
62%
Recommend This Property
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Ratings Breakdown

748reviews

  • 5 Stars
    222
  • 4 Stars
    162
  • 3 Stars
    134
  • 2 Stars
    111
  • 1 Stars
    119

Nasty

By

December 13, 2014

I am typically not too picky, but this location is not fit to stay at, and I will not stay at it again. Dirty floors, used shampoo re-stocked by house cleaning, wrong sheets used on the bed causing 2 ft of the mattress to be exposed, and the glasses were plain disgusting! Do not drink from the glassware! Oh and uncomfortable mattresses!

Posted byHotelStaff
December 15, 2014
Please accept our sincerest apologies for the condition of your room. Please be assured that this is not typical of our hotel and it is being addressed immediately. It is embarrassing and disappointing when we receive feedback that our guest's stay did not meet our high standards. I'm sorry that his happened but I hope you won't let it deter you from staying with us again.
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Crown Plaza St. Louis-very disappointed stay

By

December 08, 2014

I can't give a positive review for this stay as there were several things that were not great about it. First, they knew there was going to be four of us in this room and only gave us 2 towels, 2 hand towels, and 2 wash cloths, so i had to get more towels. Left for a few hours and came back and was getting ready to lay down and pulled out the pull-out couch and there was large food crumbs in the bed and it wasn't made. I looked all over the room to look for linen to make the bed and there was none so I had to call down to the front desk. Finally, made it to sleep and woke up the next morning and showered and there wasn't a blow dryer. On top of no blow dryer there was a nice big stink bug in the sink. Went down to the front desk to get a blow dryer and showed the guy at the front desk the bug and he just laughed. Come to find out there was more than just the one bug. We have stayed at this hotel for the past 2 years with 2 trips each year, the front desk are pretty friendly and helpful except for this gentleman. In the end we will not be staying here in March as we had planned to.

Posted byHotelStaff
December 11, 2014
I wish you could have given us a positive review but it doesn't seem that your stay met our own high standards. Please except our apologies. Your experiences are not typical. Your comments have been reviewed with our Executive Housekeeper, the Front Office Manager and our Restaurant Manager. It is unfortunate that your stay was less than pleasurable, I do appreciate that you took the time to post to our web-site. Your comments give us the feedback we need to address training issues. I hope you change your mind and stay with us in March so we may prove to you how high our standards really are.
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Just passing through

By

December 07, 2014

My wife & I were passing through St. Louis and stopped for a couple of nights. This hotel and staff were great. Nice facility with a great location. We will stay here again .

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Great hotel

By

December 05, 2014

platinumelite

We had a great time. Celebrating our third anniversary downtown. Suite was nice; great view! Good food and service. Thank you for all done to make our stay great!

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