Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Julie.Baker@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

- Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Subway

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 872 reviews
60%
Recommend This Property
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Ratings Breakdown

872reviews

  • 5 Stars
    259
  • 4 Stars
    192
  • 3 Stars
    147
  • 2 Stars
    135
  • 1 Stars
    139

Fair

By

April 30, 2015

club

Though nothing about our stay was "bad" per se, I didn't leave without some negative thoughts about the hotel overall. The room was comfortable and large, but had noticeable stains that suggested furniture hadn't been changed out in quite some time, etc.

While we LOVED the wait staff at breakfast each day (they were really fantastic), the front desk staff tended to be short with us and not overly friendly as we've come to expect from hotel front line crews (this was noted by several members of my group with separate interactions...we were staying there for a wedding).

Finally, our room was not cleaned in the 2 days we were there. Once on Saturday evening a crew came by around 5pm, but as we were preparing for a wedding we asked if they could return in about 30 minutes. No one ever came, and we had to repeatedly ask for new towels. In on instance, my family member in another room told us the housekeeping crew simply unlocked the door and walked in without knocking, while my family was still in the room (their room was never cleaned, either).

If I had to choose based on this experience, I wouldn't go out of my way to book another stay there.

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Big room!

By

April 30, 2015

club

Was impressed with the room. I LOVED the bed! I liked that I wasnt all the way at the top floor also. The balcony was awesome, I liked the view of the Arch from my windows. I wish I had stayed an extra night! Ill be back!

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Good stay - great location

By

April 30, 2015

club

First, I expected a lot worse from reading the reviews so I was prepared. Yes, the hotel needs a major renovation which I understand that they are going to do, hopefully sooner than later. We had a great suite with full view of the Arch and that made it all worth it!
The carpets in the hallways were worn and the room carpets and ac unit needs major replacements. Walls needs to be washed or repainted, stains on them. They really need to retrain their housekeeping staff, they do such a horrible job in cleaning or lack thereof. They never vacuumed while we stayed for 5 nights nor did they clean the shower or wipe down any counters. When I came back to my room one day, I had to tell the housekeeping to replenish coffee and towels and kleenex. The whole entire time while she was in my room cleaning or lack thereof, she was on her cell phone. This is unacceptable. One day we came back to the room and they didn't give us coffee or wash clothes or toilet paper so I had to call to get those items. This hotel would be so much better if it was kept up and thoroughly cleaned from top to bottom. Most of the staff were friendly, we noticed that the night counter staff were not very friendly, however, all the day staff were friendly.
The bar area is a great place to hang out in the evening. We went every night and had a great bartender name Mio (sp?). He was fantastic and a great asset! He is the perfect person for the bar area and making everyone comfortable.
We appreciate all the assistance the group reservations manager did for us, she was great to deal with, very professional. I applaud her and the events planning manager for all their assistance. They are a very important part of that establishment and the hotel needs to clone them, we thank them for all what they did for us.
I would stay again IF they renovate the hotel and have staff who can clean rooms.

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Friendly staff, very clean, and a great view of the arch

By

April 29, 2015

club

We stayed at the Crowne Plaza St. Louis Downtown while attending the First Robotics World Championships that our son was involved in. The close proximity of the hotel to both the Edward Jones stadium (where the competition is held) and other venues for sightseeing purposes was an added bonus. And, the view from our balcony of the arch itself was absolutely phenomenal.

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