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Rated 3.5 out of 5 by 373 reviewers.
Rated 4.0 out of 5.0 by Nice stay My stay was great, but I spent $300 to have my brand new car detailed after ice & snow melted on it in the parking garage and the nasty solution would not come off with a simple wash job. February 24, 2014
Rated 5.0 out of 5.0 Awesome Staff We had great service the entire stay!!!! Thank you STL team! February 12, 2014
Rated 5.0 out of 5.0 by Friendly Service, Nice Big Rooms I recently stayed at the St Louis Crowne Place for weekdays 3 weeks in January. The first Monday was Jan 6, right after the storm. I was able to check into my room early. It was a nice big clean room. Despite the bitter cold, the staff was always friendly. My last week I had a beautiful view of the Arch. Took some really nice pictures at night. This room was the biggest and was clean. I ate in the bar once a week and enjoyed a great burger and pleasant conversation with the bartender. He remembered my name and my order. He is a history buff and an author. Despite the bitter cold outside I was warm and comfortable in my rooms. February 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel My family and I came in St. Louis last minute and looks like we picked the right hotel. Right when we arrived we were greeted by the bell staff asking if we needed help to a warm and friendly front desk staff. My kids loved the great view of the Arch, and the room was pretty big too. January 29, 2014
Rated 3.0 out of 5.0 by Breakfast My husband and myself went down to meet everyone we knew there for breakfast but no one told us that we did not have to pay for it since we stayed in one of your rooms. When we were done eating the waitress gave my husband a bill and he paid it and left. I later mentioned to him that I had never in my life been charged for a continental breakfast because that is all it was. When we were all together a couple days later I mentioned that if I would have know the breakfast was going to be so expensive we would have went some where else to eat. That is when someone told us that we were suppose to be given some kind of vouchers for breakfast. No one gave them to us so we did not know that so when the waitress gave us the bill we just paid it. We had a whole block of rooms booked there because of a family wedding and you would think that we deserved a free continental breakfast. I would think that the servers working in the restaurant would have asked for our vouchers since everyone else in our group had them. We got down there after everyone in our group had already finished eating so I never saw that they all had the vouchers. My luck. January 29, 2014
Rated 5.0 out of 5.0 by Excellent The room was great. Loved the 28th floor with balcony. The staff was excellent. The food at breakfast buffet was good. Waitress was exceptionly friendly. For being an older hotel it was clean & comfortable. Great city location. Would like to come again in the summer and try out your pool. Send me some discount incentives! January 23, 2014
Rated 1.0 out of 5.0 by Very Deceiving Hotel You definately cannot judge this book by its cover. Jan 10, 2014 myself and a co-worker arrived outside the hotel and it looked very elegant and taken care of. When first arriving at hotel we had to park far away from the hotel and that made it a 15-20 walk with all of our luggage. The day staff was present....not at all welcoming! Simply asked if we were checking in and asked for credit card and photo ID, the only time they looked up was to give us our keys. No welcome to the Crowne Plaza how can we help you or even a thank you for choosing our hotel! A little annoyed by the greeting I was surprised when I opened the door and had a gorgeous view of the Arch. Unfortunately that was only one of a few good thing about the room; Sofa/|Hide a bed was uncomfortable and worn out as you sunk when you sat down. The main bed was comfortable and the room was clean. Popcorn ceiling coming off in many parts of the room. The bathroom seemed like it used to be a closet, the sink, toilet and shower where cramped together. The dining room was closed to due circumstances not shared with the guests but were told we could dine in the bar area were they had 4-5 tables placed out (we ate out). during the night the room was blistering hot and with all the heaters turned all the way too cool I still tossed and turned unable to get to sleep until 2:00am and I had to be awake by 5:30am. After waking up at 4:45am with a nosebleed due to the dryness and heat, I jumped into the shower and only ice cold water poured from the spout. I had made a total of 3 calls to the front desk with concerns, the first time at 10pm about the heat, second at 12:30am about the heat and the last time at 5:15 about the hot water. The first time I called I was told how to turn off the heat, the second time I was told there was nothing they could do until the next day. The third and final time I will ever call this front desk I was told there Maintenance or Tech wouldn't be in until 7am and for me to wait until then. I checked out immediately! Upon checking out she did apologize for the water and that they were having problems the previous evening! Very Very Unacceptable behaviour by this hotel! January 16, 2014
Rated 4.0 out of 5.0 by Got a room upgrade for being a Gold Elite member I like the suite room: nice view from all windows and overlooking the arch. The 2 flat TV's are modern but almost everything in the room are outdated. Be careful when driving or walking in the garage parking. Looks like nobody is maintaining it. There were a lot of ice and snow on the access drive, floors and on the ramps going up and down to different levels. My wheels were spinning and it was very unsafe. Tried to go to the bar 3x but there seems to be no staff. The restaurant was understaff, too. I was here during the freezing arctic days earlier this month of January. Overall it was a very nice experience. January 16, 2014
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