Rated 3.4 out of 5 by 356
Rated 5.0 out of 5.0 by jandbauburn Pleasant surprise
We had expected the worst room in the hotel since we booked through a third party. However, we were pleasantly surprised!! I gave my wish list to the receptionist and she fulfilled everyone of them - 2 beds, high floor with a view, fridge and microwave and non-smoking. The room was huge and she made sure we had a sofa to boot!! Our furniture was not worn out or stained like we have read in other reviews. The beds were very comfortable and that coupled with the quiet made for wonderful sleeping. We loved our room on the 23rd floor. The arch view was spectacular day and night. All staff were pleasant and accommodating. The only negative was the stifling heat which could not be controlled in the room. Adjusting the knobs on the heating unit/Ac did no good. We had also read about this in other reviews and came prepared with our own box fan which helped tremendously.
December 4, 2013
Rated 3.0 out of 5.0 by RCWMD Old and stuffy
Disappointed in this hotel. It is old, and they have done the bare minimum to refresh it. The heating/AC unit was a little loud. The bathroom was very small and there were dirty tiles and grout. The shower curtain was mildewy and smelly which permeated the entire room. When I called the get a new one, the housekeeping person brought it in and handed it to me to change out myself. One good point - Front desk staff and bellmen/doormen were all nice and helpful.
December 4, 2013
Rated 2.0 out of 5.0 by SmartRice choose this hotel is my Biggest mistake
Stayed in this hotel back to August, for 1 night with two rooms. Neither room was ready at 1300 and took 10 minutes escalation with IHG PLAT line to resolve this issue. Front desk was not helpful.
This hotel i believe was converted from Apartment (similar to Gateway house next door, as appear in move Up in The Air) with long hallway with poor lighting.
Room was old and outdated, A/C is noise and not working well.
Carpet is dirty and have some odd smell.
Received upgrade for one room and both room with club access, however, the club is basically nothing special.
Will not stay in this hotel again. Sorry, this is by far the worst IHG hotel i ever stayed.
December 2, 2013
Rated 5.0 out of 5.0 by KPChic Awesome location and staff
This hotel is walking distance to everything downtown. We visited their baseball and football fields, the Arch and restaurants. Parking underground was convenient. the staff was very helpful, pleasant and accomodating. I was upgraded to a bigger room and recieved a late check out even though the hotel was completely booked. we had a spectacular view of downtown and the Arch. rooms and hallways were clean.
November 29, 2013
Rated 2.0 out of 5.0 by Brebal4 Gross rooms
As soon as I walked through the doors into the lobby, I checked into my THREE rooms with great customer service. I thought, "Wow! What a great place to stay!".... until I got to my room. Right when I walked in I thought they forgot to vacuum. I put my stuff on the bed and walked to check out the bathroom. Um, HELLO!?!?! Did they just get done grouting the tile and forget to clean up? The bathroom was dusty and it smelled funky. The toilet leaked and the tub was grimy. I had TWO other rooms with the rest of my family and wanted to check out their rooms before they arrived. I thought I had lucked out with my chosen room... but no, the other TWO rooms were just as gross. It wasn't my bad luck with the gross room. It's a poor cleaning staff and with no double check from management. Management... ask yourself... would you stay in a room as described above? Probably not. So, take note. Change your cleaning process. And make sure the rooms are cleaned. Oh, and please make sure there are extra pillows and blankets available in the closet like every other hotel in the U.S. It was freaking cold in the room and the heat system doesn't work worth a crud.
November 28, 2013
Rated 4.0 out of 5.0 by Greg6583 Good Visit
Was a little nervous based on other reviews. Everything went well though. Front desk when we checked in was great. Had a issue with room temp and a maintenance man was there very quickly. If we stay there again would like to see the rooms updated. (HVAC system). Had no problems when checking out, the billing was correct.
November 28, 2013
Rated 3.0 out of 5.0 by dfaerber STL
Internet was extremely dlow maybe because I was at the end of hall. View was good. Elevators were readily available. Breakfast was less than expected and unavailable Saturday am. Hallways show age, but overall hotel was acceptable. I was not welcomed as platinum member.
November 26, 2013
Rated 3.0 out of 5.0 by Zeggor Noisy and cheesy small shower
Sorry this Crowne did not meet my expectations. It is in serious need of an update!
November 25, 2013