Rated 3.4 out of 5 by 360
Rated 4.0 out of 5.0 by jy77 Good location and nice little perks
The most appealing aspects of this hotel are that it is conveniently located within two blocks of the Arch, and that it is within walking distance of most things worth seeing in downtown. The desk staff was nice. Also, they offer a little breakfast in the morning and, even nicer, beer and small snacks some evenings. This was without additional charge, although you may need to join the Priority Club for these (sorry, I'm already a Club member and didn't research whether that was the case) Sometimes the food for these events doesn't seem to get replenished though, so you may need to show up early for the best choices. There are some cons: building is old; the elevators are slow; the parking garage leaks and has a lot of puddles when it's raining; and you will have to pay $10 a day to park in the lot. But if you only plan to stay a couple of days and you want to focus on the downtown area, I don't think these things should disuade you.
April 25, 2013
Rated 1.0 out of 5.0 by acader I will avoid this hotel at all costs
I checked into this hotel (room #2201, king suite) on 4/18. Right from checkin I had one issue or the other.
Issue #1: Keys did not work after coming onto the 22nd floor. I had to wait near the elevator for the security guy to come and let me in and then re-program the keys. The lock had to be "tweaked" after the keys were re-programmed.
Issue #2: Placed an order for in-room dining. 30 mins later I was told that the "elevators" were busy and they could not deliver it to my room. The wanted me to go down to the restaurant and pick up my order. I obliged and went down to the restaurant. However, there was NOBODY there. I went back to front desk and told them about the problem, but they could not reach ANYBODY in the restaurant either.
It was raining outside and I did not want to step out to pick up a bite to eat, but thanks to their "service", I ended up going out to find a coffee shop.
Issue #3: When I got back to my room, guess what, somebody knocked on my door and my order was there (approx 1.5 hours). The "hot" sandwich was cold and tasted awful. I asked for a coffee (with milk) hoping that it will be nice and warm. The milk was missing.
Issue #4: The person who spoke to me from room service said that they are not going to charge me and today I find that I have been charged for it.
Issue #5: Since it was raining, St. Louis was cold and I tried to increase the room temp - but the controls were broken. (This is an aging property).
Issue #6: While I was at the hotel, I sent a fax to the manager on duty explaining these issues, but they did not have the basic courtesy to respond.
I was aware that it was a busy day for them with a lot of kids checking in, but the hotel has to be prepared to handle such situations.
As a priority club member and frequent traveler, this is one of the worst services that I've come across in a long time. I do hope that this hotel will take this note seriously and improve the quality of service at this hotel.
For me, I'm done with this property and do not plan on staying here at any point.
April 23, 2013
Rated 4.0 out of 5.0 by Mickle wonderful staff
the staff and service was the best I've ever had at an hotel. I was a little disappointed with our room. We did receive a dis.w/gov't., but didn't expect to be put in the older rooms. The room was a nice size but not the one they post pictures for online. Once socket wasn't even connected to the wall. Old style toilet, small square shower with old tile and stain mildew in spots. A recessed light in bathroom was missing, so just a whole in the ceiling. The AC/heat could not be adjusted by us for our comfort. Has to have the maint. team come and adjust and they just gave us 2 box fans and told us to open a window. I'm just used to being able to control my own temp., even in basic cheap hotels and this was a "high end" hotel.
the staff was great, but need to finish the entire hotel for upgrades, not just some.
April 20, 2013
Rated 5.0 out of 5.0 by JAM64 An Outstanding Hotel
My stay at the St. Louis Crowne Plaza Downtown was absolutely wonderful. The location was perfect, the room was spacious and well-appointed, and the staff was first-rate. I have stayed in Crowne Plaza hotels throughout the world - from the Caribbean to Sydney - and would easily place this hotel among the best. This hotel has my highest recommendation and my promise that I will stay at no other location when I return to St. Louis next but the Crowne Plaza Downtown. Well Done!
April 19, 2013
Rated 1.0 out of 5.0 by victim housekeeping
My husband and I stayed at the Crowne Plaza Hotel on April 5th & 6th to attend a wedding. Prior to the wedding, I took a shower as did my husband. I gathered up all the towels and put them in a corner of the bathroom. I hung my robe on the back of the bathroom door. The robe was a Victoria Secret white robe with their VS logo on it. When we checked out, we noticed that the robe was missing. My daughter contacted housekeeping and notified them of its loss. We have also found a pair of blue topaz earrings missing since we arrived home. We have called the hotel 4 or 5 times regarding this but never received an answer. I would very much like to have either the items returned to me or to be reimbursed for their loss. This was an expensive robe from Victoria's Secret and the earrings were a gift.
April 17, 2013
Rated 5.0 out of 5.0 by tom67 a good place to stay
I have stayed here 5 times this year. Four of them on business and the fith for pleasure. I am expecting another 5 business stays and 3 more personal stays with frends and family. In reading some of the past reviews I feel that many of the complaints could have been handled with a phone call to the desk (I have had some issues but they were taken care of promptly). The front desk staff is one of the best that I have encountered, with their friendly attitudes and knowledge and the cleaning staff go out of their way to please. The location is good for going to the Landing, shopping downtown, visiting the Arch with its attractions and proximity to great restaurants in the downtown area. I definately recommend the Crowne Plaze for business or pleasure.
April 17, 2013
Rated 5.0 out of 5.0 by loveseatdave Great place to stay to watch a CARDS game
Staff was fantastic! Helped me with places to eat and where to hang out after the Cards game. I will be back!
April 16, 2013
Rated 4.0 out of 5.0 by JayfromCinci Great place to stay
Nice and courteous staff is one of their best attributes. The room was great. The restaurant was having an "off day" best I could tell so I would not recommend eating there. The business center was useless as the mice and keyboards were not working.
April 14, 2013
Rated 5.0 out of 5.0 by Stover Customer Service
We actually spent 2 nights at this hotel. THe first night we arrived right after a tornado producing storm had gone though the area. We were greeted by the front desk staff and the manager on duty Drew. Drew was there all three days we were there and he was very accommodating. We were suppose to be there for 2 more nights but due to a sudden family emergency we had to leave early. Drew made sure we were taken care of and got us on our way. The only thing I wish the staff was more knowledgable about the things to do around the area. We inquired about the boat tours and helicopter tours and nobody knew much about them. We also wish the the room temperature could be controlled by us we had to request a fan for our room. We plan to come back and visit St. Louis again and will definately stay here again.
April 13, 2013
Rated 4.0 out of 5.0 by Becca43 Fantastic Location and Great Atmosphere
We were on our way West and only stayed one night, but the service was great and the staff friendly. The only reason I did not give all 5 stars is because the restaurant was down and we didn't receive a continental breakfast which I thought was included in the price. But other than that a great experience and fantastic view of the Arch.
April 13, 2013
Rated 1.0 out of 5.0 by Gross11 Awful bathroom
The bathroom was disgusting. Industrial flush toilet, drain in shower did not drain, by the time I was done showering water was calves, it was as if I was also taking a bath. The carpet was coming up off the floor. Hole in the comforter. Thin walls, heard some vomiting next door at 7 am. Awful experience. Would never stay in this hotel again
April 12, 2013
Rated 1.0 out of 5.0 by Lauralyn A poor impression of St. Louis.
Dear Sirs, Madams,
Thank you for sending this request for feedback about my stay.
I am a native St. Louisan who was booked in a block of rooms for a wedding party last Saturday night. I am concerned for visitors to St. Louis who may be getting an unnecessarily bad impression of our town by staying at your hotel.
When I arrived, I had to navigate thought a confusing parking garage and walk with my luggage through the employee smoking area. The combination of car exhaust and cigarette smoke wasn't pleasant.
Check in went smoothly, but the guest bags provided by our host were not offered upon check in but had to be asked for at the time of check in. There were several guests who were confused about their whereabouts.
We were to be provided with shuttle service to and from the wedding reception, which was to begin at 6:00. We were told the shuttle service didn't begin until 7:00. Every guest expecting shuttle service was scrambling for taxi's to make the event on time.
The room was clean, furnished nicely but the light fixture between the beds on the nightstand was missing a bulb and the one that was in the fixture was not working. We had to borrow a bulb from another fixture in the room. The climate control in the room was lacking in that it was too warm and stuffy. Sleeping was difficult since the unit was turned down all the way and it was pretty warm and humid.
In the morning, several of the party met downstairs for the breakfast buffet served in the restaurant on the second floor. The items featured were bare minimum of what could have been a very nice meal. Half of these items were completely empty when I approached the food buffet with my plate. The server should refrain from calling the patrons "babe" and "darlin'" although the service was very attentive. That kind of familiarity is better fitted for a neighborhood diner, not a nice hotel restaurant.
The dining room was lacking proper airconditioning to compensate for the morning sun pouring into the area where we were seated. It was sweltering hot. For the price, I would have expected a better presentation and accommodation.
I apologize for such a poor review. I do hope you consider how these issues may have a lackluster impression on visitors to our great city.
April 12, 2013
Rated 1.0 out of 5.0 by Igorowski housekeeping
I had to call housekeeping 5 times. There was no toilet paper, wastebasket, blanket, towels, etc.--no coffee left for the next day--or maybe 1 coffee when there were 2 of us. This was a daily problem with housekeeping.
Also, while we were there, the restaurant had to be closed down for a day--!!!!
You need much improvement.
April 12, 2013
Rated 4.0 out of 5.0 by ddae Great value for the price
As one of the most affordable hotels in the downtown St. Louis area, I was skeptical and expected to find a "catch." Fortunately, our experience was a smooth and satisfied one. The staff was very friendly and helpful, the room was clean, and we could easily walk to the restaurant where we had dinner and also to the Arch for a touristy photo. I will say though that it was the most oddly shaped hotel room I have ever been in, which was perhaps the catch? There was not a lot of space in our queen room that was all corners and angles, but I don't know how other rooms are and we were only staying one night. The parking garage is affordable but not very pedestrian-friendly, much less pedestrians with luggage. All in all, I would definitely stay in this hotel again during my next trip and I would recommend it to others, especially for a shorter trip where a smallish room is not a concern. I was also disappointed that there was no continental breakfast before we got back on the road but oh well.
April 10, 2013
Rated 5.0 out of 5.0 by Ndidi Absolutely great experience! Great choice for our conference.
Idk if its all St Louis residents or just the hotel staff but they went out of their way to make sure that all of the guest at our conference had a great experience! They were SO kind! SO warm. Almost EVERY staff member from the restaurant to the front desk were super warm and inviting.
Also I enjoyed the large rooms and it's view and close proximity to the Gateway Arch! And we got a great rate.
April 9, 2013
Rated 2.0 out of 5.0 by MichaelF Overall disappointing compared to other Crown Plaza and Holiday Inn Properties
This stay was a Spring Break trip for my family (scheduled Saturday to Wednesday; however, we left on Tuesday due to discomfort).
Great view of arch and great downtown location.
Front desk and valet help was friendly and attentive.
Beds were not comfortable.
Room service did not restock toilet paper or shampoo any day we stayed.
Air conditioning had no blowers, so room consistently felt too hot.
Hallways were dim.
Interior was dated compared to other Crown Plaza and Holiday Inn properties we have stayed at.
April 8, 2013
Rated 5.0 out of 5.0 by EYE70Neighbor A sense of Place away from Home...
The staff made me feel comfortable from the start...from Samuel, and Judy at the front desk all through the hotel. Maybe it was the crew or the week-end, or the crew and week-end, however, I felt like I was in a Ritz Carlton at times. The staff and all else was great, and I will stay again.
April 5, 2013
Rated 4.0 out of 5.0 by HokieJAC Spacious Rooms at a great price!
My rugby team was in St. Louis for a tournament, and we were impressed by the spacious rooms, especially for the group rate we paid. The front desk staff were not always helpful, though. Despite having added teammates' names to the reservation so they could check in and providing a fax of who was rooming together, the first check-ins were chaotic. However, I was able to extend my room for a single night without any problem. The bartenders never seemed to be behind the bar, either, but I noticed they were helping deliver food ordered from the kitchen.
The beds were nice, but I prefer a firmer mattress. The inability to have the heater/AC with the fan on made going to sleep difficult because it was too quiet in the room.
April 5, 2013
Rated 2.0 out of 5.0 by James8344 Loud
A very noisey property. It is downtown. A little sound proofing and better windows it would be great
April 4, 2013
Rated 5.0 out of 5.0 by MatMom Great Experience!
Stayed in this hotel for two days while at the youth state wrestling tournament. Rooms were LARGE, and clean. Bar/Lounge area was very enjoyable and a good atmosphere. Ran into some problems with breakfast, since so many people staying there were trying to eat and leave the hotel at the same time, but staff was very accommodating and willing to listen and help as needed. Great stay for the price!!
April 4, 2013
Rated 2.0 out of 5.0 by nursechris65 waste of money
I had been looking forward to staying here. So disappointed. Very nice front desk staff. Had reservation well in advance but was told on check in no rooms left with my queen bed reservation so gave me old apartment room. Parking horrible. Room and furniture very old, looked dirty, couch itchy, dirty, uncomfortable.What a waste of my families time. Breakfast $14.95 each are you kidding me? Advertising says is remodeled but they must have forgotten the rooms.
April 1, 2013
Rated 5.0 out of 5.0 by Peggie Friendly, clean, great location
When the desk clerk learned we were first-time visitors to St Louis she offered us a high floor room with a balcony and a wonderful view of the Mississippi River and the iconic Arch. Perfect! The room was large and clean and we felt we received great value for the price we paid. We recommend it!
March 29, 2013
Rated 2.0 out of 5.0 by PAtraveler74 It keeps gettting worse
The hotel is dated and slow. The staff tries hard but at the same time check-in/check-out process is very slow and cumbersome. Even though there are 6 elevators they are extremely slow and the wait time is aweful. When you get off on the floors, chances are there is garbage in the hallways at all times of the day and night that is not picked up. If it is not trash there is a better than average chance that food trays will line the hallways. Once in the room, the heating system has two settings, extremely hot or extremely cold and the windows are screwed shut making it impossible to have fresh air. Lastly the bathrooms are terribly small and cramped. Overall the hotel is just plain dated.
March 25, 2013
Rated 5.0 out of 5.0 by AUGOPHER Nice hotel!
Enjoyed my stay here in March, 2013. Location was very convenient, easy walking to restaurants, businesses, the Arch, etc.
It would be nice if the hotel had an airport shuttle, but that's kind of a minor point.
March 21, 2013
Rated 5.0 out of 5.0 by houstonguy2010 A Great Hotel
My family and I enjoyed our stay at the Crowne Plaza in downtown St. Louis. For the most part the staff was very friendly and our suite was nice. The front desk clerk named Angela was simply awesome. She is the perfect hotel front desk agent. So kind and caring to all her guests.
This is an ideal location in the heart of downtown. You can walk to nearby restaurants. The internet speed in the hotel was very good also. This will be my must stay hotel the next time I am in St. Louis.
March 19, 2013
Rated 3.0 out of 5.0 by Lee62 Do not opt for valet parking!
The hotel itself and the room were fine and not too outlandishly priced for downtown St. Louis. The onsite restaurant lacked any imagination, and the menu was extremely limited. My problems with this hotel stemmed from the fact that I opted to park my car through their valet service at $20.00 per day (+ tip). Invariably it took them 25-35 minutes to retrieve my car. On the second day, my car emerged from the protected valet parking area without my Garmin GPS Unit, or my XM/Sirius Radio. Evidently, whichever valet parked my car left it unlocked, thus inviting the theft. reported all of this to the manager on duty, the valet department, and the head of security. Despite following p online with a complaint to customer care, I have heard nothing from the Crowne Plaza. Terrible! Terrible! Terrible!
March 17, 2013
Rated 5.0 out of 5.0 by cptmars Excellent Staff and Location
Staff performed exceptionally well at a levels and departments. If near STL I highly recommend this location for comfort, service and access to downtown and surrounding events. I did not visit restaurant or lounge.
March 17, 2013
Rated 4.0 out of 5.0 by Carolyn03 View and balcony were great!!
Nice room, comfortable beds. Every encounter with employees was positive. Helpful, friendly and kind.
March 16, 2013
Rated 1.0 out of 5.0 by Ugh3 HORRIBLE
This was the worst expierence ever I have had with a Hotel. To start, I am military and I am over 2 and half hours away from this hotel. at the time of booking the cancellation policy was not explained to me. Something had some up with my work so we were not sure if we were able to make it for our reservation in St. Louis. I called to see about cancelling and was told NO and that I would be charged REGARDLESS. and this was from management. So We ended up making it. Upon arrival to our SUITE, yes Suite, it looked like a RUN down crack addicts room. the heat didnt work, the wallpaper was literally peeling off the wall and to make things even worse, out room had been double booked. Another family had walked into our room as we were standing there! We were comped 35$ toward food in the hotel dining area or towards our room. Upon check out the day management changed our bille from 370 something to 170 something. I would have rather paid nothing!
March 10, 2013
Rated 4.0 out of 5.0 by Craig1andTracy1 Another Great Mardi Gras
Crowne Plaza always comes thru!!! Dealing with a bunch of crazies cant be easy but they always seem keep their cool.
Great Hotel Great Service!!!
March 10, 2013