Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Samantha.VanDeMark@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

- Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Subway

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.4

based on 587 reviews
63%
Recommend This Property
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Ratings Breakdown

587reviews

  • 5 Stars
    180
  • 4 Stars
    125
  • 3 Stars
    108
  • 2 Stars
    87
  • 1 Stars
    87

POOR Customer Service and hotel was dirty

By

August 18, 2014

It started out a very very bad experience the minute we pulled into park. No place to park and was left in the middle of a busy intersection.
Next went inside to check in, went to check in and my husbands card was declined. Due to can only put up to a $500 auth on card for fraud reasons. Instead of the clerk telling me why just announced it to everyone in the hotel was declined. She negelected to tell me of all the other charges on the room to bring it over the $500 mark. I gave her another debit card she gave me my room keys and never seen a receipt or where we were going just keys. No breakfast vouchers we were suppose to get.
So finally found my husband who than was told had to vallet because he was holding up traffic. Explained to him.
So we go to our room and we take alot of time to call banks and see what is going on, where we found out were trying to auth for way more than room charges.
Called front lobby, got a not so friendly person on the phone who proceeded to swear to say inappropriate swear words at me and put me on hold for 10 min and i called back and she did the same thing.
Finally got a manager on the phone (Rakish) and explained how horrible our experience was. He than offered a voucher for breakfast which we already were to get with reservation and to comp parking.
Through out experience had horrible customer service in the hotel bar, bartender didnt want to help anyone at the bar with service. So we left.
Rooms were dirty and a ashtray was on patio full of cigerrate butts. The experience was horrible and very dissatisfying. Would never stay there again.

One other item is the restaurant/hostess kept swearing and very unprofessional. Wait staff was great.

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Old and need an update

By

August 18, 2014

Arriving at the hotel was hectic, while I understand that the town has 2 major sports teams and both had a game that day, it is not my problem that you as a hotel have when it comes to parking.
We parked the car in the garage next door on the 7th level below ground and had to walk up on the garage road back to the hotel. If there was an elevator it was hidden and there was no clear signage to it.
This was not a very safe walk since cars can only see you at the very last minute.
Once in the hotel check in was check in nothing special, besides the fact that the check in desk is way to high. I'm 5'2 and had to stand on my tippy toes to be somewhat eye to eye with the receptionist. Not very comfortable at all.
Once in the room which was on the 27th floor (5 elevators are not enough for a big hotel like this when everybody checks in and checks out at the same time), a suite that had nothing at all, not even a welcome book telling you what all is available in the hotel. The toilet was crammed into a corner in the bathroom and to reach the toilet paper you had to be an acrobat.
The main lighting in the bed room was inside the closet and this was controlled by the main light switch. If you keep the closet doors closed it was not very bright at all.
The TV is controlled by satellite and we all know that once it rains the satellite will go out. For a hotel in a major city I know there are more options.
POOL; When you stated that you open the pool from 10 am to 10 pm,(weather permitting) please do so and not keep it closed because one staff member felt a rain drop. My husband called while we were waiting in the stairway to the pool and was told security was coming up, well we are still waiting. We gave up at 10:30 am and had a very disappointed child! There has to be a better system to notify guest whether or not you are opening the pool. Plus 10 am is very late, some guest might like to swim before they start their day and 10 am is already in the middle of the day.
Check out: Was easy and simple. Just a bit confusing about the parking since at check in they told me I would get a different ticket to drive out. At check out, the receptionist first wanted to collect more money, instead of looking at the screen and seeing that parking was included. and then told me the ticket I had was fine. You need a better parking system, more consistent and a lot of problems would be resolved if you had a welcome book in the room!
In all the stay was sufficient for our needs, but of all the inner city hotels we stayed at all over the world, this was one of the worst.

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Great location

By

August 18, 2014

club

We had a great stay in St Louis at the. Crown plaza. It was easy to park, enjoyed walking around area and we had an excellent view of Arch from our balcony. We will stay here again!

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Mixed reviews

By

August 17, 2014

We had a room with 2 queen size beds, we had 4 adults. They wanted to charge $20 extra for everyone after the first 2 people. $40 extra per night....insane. We brought it up to the clerk and he took that charge off. There is a $10 parking fee added for each day. The garage is sketchy. We were able to park close because of our handicap tag, otherwise I'd be very afraid going through it.

Our a/c wasn't working right, so maintenance came in and turned it on high then put a box fan on it to blow it out. There was some paint/wall damage near the top of the wall. The pool was a let down. It didn't look well maintained, so we didn't use it.

On the plus side the beds

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