Rated 3.4 out of 5 by 354
Rated 2.0 out of 5.0 by SmartRice choose this hotel is my Biggest mistake
Stayed in this hotel back to August, for 1 night with two rooms. Neither room was ready at 1300 and took 10 minutes escalation with IHG PLAT line to resolve this issue. Front desk was not helpful.
This hotel i believe was converted from Apartment (similar to Gateway house next door, as appear in move Up in The Air) with long hallway with poor lighting.
Room was old and outdated, A/C is noise and not working well.
Carpet is dirty and have some odd smell.
Received upgrade for one room and both room with club access, however, the club is basically nothing special.
Will not stay in this hotel again. Sorry, this is by far the worst IHG hotel i ever stayed.
December 2, 2013
Rated 5.0 out of 5.0 by KPChic Awesome location and staff
This hotel is walking distance to everything downtown. We visited their baseball and football fields, the Arch and restaurants. Parking underground was convenient. the staff was very helpful, pleasant and accomodating. I was upgraded to a bigger room and recieved a late check out even though the hotel was completely booked. we had a spectacular view of downtown and the Arch. rooms and hallways were clean.
November 29, 2013
Rated 2.0 out of 5.0 by Brebal4 Gross rooms
As soon as I walked through the doors into the lobby, I checked into my THREE rooms with great customer service. I thought, "Wow! What a great place to stay!".... until I got to my room. Right when I walked in I thought they forgot to vacuum. I put my stuff on the bed and walked to check out the bathroom. Um, HELLO!?!?! Did they just get done grouting the tile and forget to clean up? The bathroom was dusty and it smelled funky. The toilet leaked and the tub was grimy. I had TWO other rooms with the rest of my family and wanted to check out their rooms before they arrived. I thought I had lucked out with my chosen room... but no, the other TWO rooms were just as gross. It wasn't my bad luck with the gross room. It's a poor cleaning staff and with no double check from management. Management... ask yourself... would you stay in a room as described above? Probably not. So, take note. Change your cleaning process. And make sure the rooms are cleaned. Oh, and please make sure there are extra pillows and blankets available in the closet like every other hotel in the U.S. It was freaking cold in the room and the heat system doesn't work worth a crud.
November 28, 2013