Rated 4.6 out of 5 by 43
Rated 5.0 out of 5.0 by Jackylover very clean and very comfortable
The room was a little small but it was enough to stay comfortably. It will be better to get more speedy Wi-Fi than now. Moreover all staff was very kinde althouth I asked to give me the bowl and a fork. Thank you!!
October 29, 2013
Rated 5.0 out of 5.0 by Danishtourist Excellent
Everything in the hotel was very good. The staff was very helpful and nice, the rooms were nice and clean, etc. I especially enjoyed the help desk for tourists, where we got help from anything to bus routes to getting tickets for the Marrinsky.
October 26, 2013
Rated 5.0 out of 5.0 by youssef great service
calm and confortable bed, very good breakfeast
your staff are very helpfull
many thanks to all your sreception and breakfeat satff
October 18, 2013
Rated 5.0 out of 5.0 by zutml Great place !
Great service, very comfortable bed, just GREAT !
Really appreciated breakfast.
October 17, 2013
Rated 3.0 out of 5.0 by tira26 不错的酒店位置，令人失望的服务水准
Ligovsky CP是此次国庆俄国之行的第三家IHG酒店，酒店就位于涅瓦大街旁，对面就是莫斯科火车站，对于出行来说的确很方便。但在CI的时候领教了酒店工作人员的业余服务水平1.酒店进门有2道很难推开的门，外加五级台阶，当时和GF带了3个箱子，进门时门童就瞪眼看着，完全没有上来帮一把的意思，直到到房间给了50卢布小费，CO时才帮忙提下箱子2.速度超慢，之前有2个德国人CO，大概是由于俄国酒店要收取200卢比一位办理暂住证的费用，我在后面排队等候了足足13分钟；3.在IHG IOS APP上显示该酒店当时有餐厅消费8折的促销，告知酒店工作人员后说不知情，表示没有此项促销内容。不错的硬件被工作人员的不专业搞得让人对该酒店印象很差。
October 10, 2013
Rated 5.0 out of 5.0 by billy1 great location to stay
Great hotel ideal location staff are intune with your ever need
October 8, 2013
Rated 5.0 out of 5.0 by Old71 Staff
We required more of the staff than any hotel stay I can remember. The assistance was super. The assistant manager Laura L(?) went above and beyond the call of duty. We were traeated as well as any hotel has treated us.
September 23, 2013
Rated 5.0 out of 5.0 by Eremenkova comfortable bed , а varied breakfast
convenient location , near Train Station , subway, shops, pharmacies .
September 22, 2013
Rated 5.0 out of 5.0 by LeaRU Great servise, comfortable rooms
Great Location , friendly staff, perfect rooms . Highly recommended !
September 21, 2013
Rated 5.0 out of 5.0 by DSBDSB great hotel- GREAT staff
Great location'great and friendly service. Very clean....will be back !!!
September 17, 2013
Rated 5.0 out of 5.0 by Fermin Muy buen hotel
Muy bien ubicado el hotel, cumplio con todas mis espectativas.
September 14, 2013
Rated 2.0 out of 5.0 by aalexey No daily room cleaning even after request. Even after staff apologising and confirming that it will be done
No daily room cleaning even after request. Even after staff apologising and confirming that it will be done
Very bad accident for 4stars hotel
September 8, 2013
Rated 5.0 out of 5.0 by BonnieBr Very good service, good location
Rooms standard Crown Plaza size which are smaller than Hilton and Sheraton but comfortable for 2 persons. Front desk, concierge, room service staff very attentive, quality of food very good both breakfast and dinner.
Keep up the good work.
August 25, 2013
Rated 5.0 out of 5.0 by Akostich Comfortable bed and great service
Best staff in St.Petersburg
Best Sleep Quality in St.Petersburg
August 23, 2013
Rated 5.0 out of 5.0 by Jacq Outstanding Experience
Staying at your hotel certainly enriched our experience in St Petersburg. Special mention to Igor at reception and the trainee concierge. Both were extremely pleasant and helpful, treating us like friends rather than customers. We will certainly recommend the hotel to family and friends. Thanks again.
Greg and Jacqui
August 22, 2013
Rated 4.0 out of 5.0 by Sergeyvzn Brand new and clean
It's a brand new hotel right in the city centre. Their service is quite good, staff was attentive and courteous. Since its so new, rooms look great. Their breakfast leaves to be desired, too many pastries and too few healthy alternatives like all bran flakes or fresh fruit. My room faced the courtyard with a constantly working, very noisy engine so I could not open the window. Otherwise all was good.
July 24, 2013
Rated 5.0 out of 5.0 by JUschiel Perfect service
All Ii can say, the hotel exceeded my expectations by far. Excellent room, beautiful bathroom with a window (daylight), nobody disturbed us, staff respected the DND signs, perfect cleaning. Staff did everything to make our stay as comfortable as possible. No surprises at check out. Anytime again.
July 13, 2013
Rated 5.0 out of 5.0 by Serge1965 Excellent place to stay
Very central location, close to the main street - Nevsky prospekt and Moskovskiy train station. Despite of the hotel is located on Ligovsky (one of the major roads in St. Petersburg), there is very quite inside. Good fitness room. Nice breakfast, wide variety of fruits, dishes etc. High quality of food in the hotel restaurant, very fast service. Big and clear rooms. Short transfer time from and to Pulkovo airport. I would definitely stay there again.
July 11, 2013
Rated 5.0 out of 5.0 by Akostich Best stay in my life
Professional staff, good restaurant, comfortable rooms
June 24, 2013
Rated 4.0 out of 5.0 by BobLL Great location
This hotel is located opposite the Galleria shopping centre, near Moscow railway station. The rooms are well appointed, the Lobby staff all speak excellent English & the service was great, with one exception, the male breakfast chef. This fellow was surely & unpleasant. He needs retraining !
May 26, 2013
Rated 5.0 out of 5.0 by Russianhere Excellent helpful staff
I stayed in this hotel already second time and since last time hotel kept its qualities. Will be back again .
May 19, 2013
Rated 5.0 out of 5.0 by Nerwo Excellent staff
The reception personell is very professionali and kind to help the client, also the personell of the front desk, is will prepared to suggest to the client location to visit etc. Very good the breakfast ( even if a little bit expansive ) . Hotel to be' sugested.
May 10, 2013
Rated 5.0 out of 5.0 by Hassan72 Our favorite in St Piter
The GM and his team managed to make this hotel our favorite in st Petersburg and we always feel at home.
Thank you all for your efforts and keep up the great work
May 9, 2013
Rated 5.0 out of 5.0 by KTPP GREAT STAFF
You might not get the best service in St. Petersburg in general but it was always so nice to go inside the hotel. The staff was so professional and polite.
May 6, 2013
Rated 4.0 out of 5.0 by CarolG Would come back again
We wish to commend Kirill of Reception and Ekantarina of the Concierge desk. They are geniunely helpful, cheerful and glad to assist. If hotel staffs were like them, I'm sure people would be booking the hotel again on their next visit.
We just wish that the breakfast area provided more variety, as we stayed 6 nights and its basically the same food everyday. Also the baked goods are not freshly made everyday. We noticed a couple of pastries being re-served the next day as the change in quality is noticeable.
Room was decent and comfortable. Toiletries provided were adequate. But the carpet is not so clean. It should be cleaned and vaccumed everyday!
Galleria Mall in front of the hotel is a big plus!
April 4, 2013
Rated 5.0 out of 5.0 by MattyG A wonderful Hotel with Exceptional Friendly Staff
I have now stayed in the Crowne Plaza 3 times in the past month and i have to say that this Hotel is fantastic. The Decor of the Hotel is finished of a high level and the rooms are comfortable.
But the most important is the service within the Hotel, this has to be the BEST HOTEL STAFF i have had the pleasure of dealing with in all the countries / cities i have been too. Everyone is so friendly and always smiling, no task is to big or small for them and they really make their customers feel like they are important. I don't know who the Hotel Manager is, but i can say whatever they are doing they are doing it right!
Well done Crowne Plaza for making my stays so pleasant.
April 4, 2013
Rated 5.0 out of 5.0 an excellent hotel
very comfortable, good location, exellent staff an service
March 1, 2013
Rated 5.0 out of 5.0 by Richard99 Twice as good
I have stayed in this hotel twice now and each time it has surpassed expectations. the last time I had to extend my stay due ot a delayed flight. They Looked after me and the resto fo our team very well.
Rooms are great and reception staff are very helpful.
January 23, 2013
Rated 5.0 out of 5.0 by Lion62 Always a pleasure to come back
* kind welcome as a PCR platinum member
* very helpful staff
* the one and only IHG hotel I visited the last time, where PCR points where calculated without any mistake !!!
January 21, 2013
Rated 4.0 out of 5.0 by nicolas75flyertalk Elegant hotel but still has to work hard to deliver consistent service
The suite is around 55 sqm
•Very nicely designed: combination of moulding with elegant contemporary furniture
•Small seating area with sofa, desk and flat screen television set.
•Bedroom separated by glass wall with comfortable bed, sofa, closet, kettle, free water.
•Large and superb marble bathroom with Duravit Oval Bathtub designed by Philippe Starck, separate rain forest shower, separate toilets. The White Company amenities.
•Very quiet. View over a elegant courtyard, facing contemporary offices
•Very nice interior design of the hotel
•Location which is central (even if not in the most touristic part of the city, but with some underground/arty places in the immediate vicinity: you may find at 5 minutes walk distance the trendy and great Loft Project Etagi, with cool terrace restaurant)
•You can reach easily most parts of the city by metro (there is a metro station next to the hotel. During summertime, I would advise you to rent some bikes (bike shop very close to the hotel), as Saint Petersburg is a large – and beautiful – city , with many interesting places in some different districts.
•Most of the staff is very helpful and smiling (concierge lady the day of check-out, reception staff in the evening and at check-out, restaurant staff)
•There is a business lunch option starting at 12 which is a very good deal, if you wake-up late as I did (EUR 15 for an all you can eat buffet or some days a 4 course menu). The 4 course menu offers pretty good food. Much more interesting than the breakfast at extortionate price (EUR 23).
•Convenient airport limousine service at decent price.
•Nice fitness centre. Convenient business centre with printers
•The check-in experience was not exactly the best/the smoothest I have ever received
•Part of the staff is poorly responsive/has poor customer orientation:
-The bell boy knocked heavily at the window of the taxi to ask him to leave, without even noticing that I was a customer, and of course without taking care of my luggage
- The “Concierge” the first day was unable to give me some details about metro (“what price for a week? I don’t know. You should ask at the metro station”: great information; “do we have some metro tickets? Oh no, we don’t”, she said laughing nervously , as if I asked her to dance a polka. “I can book you a ballet, but that’s it”)
- You are welcome by a security guy in the lobby. His job is to look at you suspiciously, but not replying to your hello, and of course not smiling (a local tradition)
•There was a true issue with housekeeping, with a literally quick and dirty attitude. The first day, there were some stains in the toilets (and was not cleaned the next day) . The second day, tissues and toilet paper were not replaced, despite being empty. The bathrobe was removed but not replaced. It was not a problem for the staff to make a bed with a big stain on the linen. It is only the last day that room was perfectly done, with nothing missing.
•Wifi can be very slow and does not work all the time
•Only the last day was delivered a newspaper
•It was very challenging to get the required fax hotel's booking confirmation to receive the visa
January 4, 2013