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Rated 4.5 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by very nice hotel I came to these hotel with my family its a very nice hotel , clean rooms ,nice big lobby will come next time again August 25, 2014
Rated 3.0 out of 5.0 by Comfortable bed. Poor service This is a recently upgraded hotel that looks very nice. But, if they continue with the way they clean the common areas, it will look like a dump in a year. The room did not have a trash can. The previous guest had dumped their garbage under the sink for that reason, which was not cleaned up by the cleaning crew. When I reported that to the front desk, they just came and picked them up. They did not bring a trash can. Had to ask for pillow cases twice to get only one and a promise to bring another one, which was never fulfilled. There were no sheets in the room for a sofa bed. No shampoo. The coffee quality in the room was not good. The manager on duty was not very accommodating. I has asked for two queen beds. I was given a king bed and a sofa bed. August 23, 2014
Rated 5.0 out of 5.0 by great hotel really clean, great breakfast, staff was friendly, best hotel in suffern August 21, 2014
Rated 5.0 out of 5.0 by Wonderful staff and stay! I was in the hotel for 3 days, for a work conference, and had a wonderful experience! The accommodations were outstanding, and the staff were incredibly pleasant. The location is great, less than an hour's drive from NYC, and the facilities are quite lovely. I would absolutely stay here again! August 21, 2014
Rated 5.0 out of 5.0 by Excelletn stay We recently stayed here because we were attending a funeral. The rooms were nicely decorated and very clean…beds were incredibly comfortable. Staff was very accommodating as we had to arrange an on site luncheon for in-between viewings at the funeral home. The food was very good, priced fairly and the staff was great. Room service was great as well for a late night snack. The hotel was beyond accommodating regarding late check out as well. Over all a very good stay, professional staff and very fairly priced. August 21, 2014
Rated 5.0 out of 5.0 by Wedding weekend-outstanding! We used Crown Plaza for my son's wedding weekend overnight guests as well as staying there ourselves. The staff was extremely accommodating. They welcomed everyone warmly, distributed our gift bags, gave us a sewing kit when the groom's button came off (911!), and generally met any need we had. There was a morning after the wedding brunch. It was beautifully presented, delicious and the staff was excellent. I would highly recommend Crown Plaza for any occassion. August 20, 2014
Rated 2.0 out of 5.0 by Disappointing I staid at this hotel once before and expected a perfect stay as like last time. I was disappointed for several reasons. First, I found dirty towels in my hotel room that had stains/marks on them. This is completely unacceptable for a hotel that markets itself as an upscale destination. My other main gripe with this property is that I had a room facing the interior court yard/koi pond/lobby area, and the noise form this area was loud and disrupted my sleep. People were in the lobby late at night and the loud noise easily echoed into my room, and prevented me from sleeping.After being astounded with my great experience, I was thoroughly disappointed with this most recent visit. August 20, 2014
Rated 5.0 out of 5.0 by Amazing beds and beautiful space! We had a really nice stay at the Crowne Plaza Suffern. The hotel is beautiful, staff are friendly and helpful (thank you for the nail salon recommendation!), food is delicious, and the rooms are spacious - the mattresses are fantastic! August 20, 2014
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