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Rated 4.5 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Great stay! Great sleep! I was very happy with this hotel. Friendly staff, clean and modern rooms, comfortable beds, and great amenities! I would stay here again without hesitation. August 20, 2014
Rated 5.0 out of 5.0 by hotel made me feel good. Location of hotel was perfect for my needs. The looks of the hotel made me feel good about it. I would be glad to stay here in the future. August 18, 2014
Rated 5.0 out of 5.0 by Excellent hotel Great serve, room and location. Nice that there is a resturant on site and others near by. August 17, 2014
Rated 5.0 out of 5.0 by excellent value this hotel is in a convenient location for Rockland County and offers outstanding value and services. August 14, 2014
Rated 5.0 out of 5.0 by Subtle Luxury Two nights wasn't enough...I didn't want to leave. August 13, 2014
Rated 5.0 out of 5.0 by Best hotel in the area! The hotel is the best hotel in the area and also a great value. The staff was friendly and helpful. Very clean, quiet, and a comfortable bed. August 12, 2014
Rated 5.0 out of 5.0 by Comforting at a time of loss The staff and this hotel was very accommodating. We needed a place to stay for a funeral. Staff was very nice and supportive. August 12, 2014
Rated 5.0 out of 5.0 by On the way to Jersey Shore Great place! Perfect for our "halfway" stop on the way to the Jersey Shore. Very luxurious and spacious. Excellent service. Could use a pool. Should also be a good place for New York City shopping. Will surely go back. August 12, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service!!! I have stayed at this property umpteen number of times and their customer service is excellent. Kimberly in particular is too good. She goes above and beyond to ensure that the stay is comfortable. I observed this time that there were some new faces at the front desk. Would request them to learn from their seniors about customer service. One of my main reasons of staying in this hotel is their customer service besides nice clean rooms This time for some reason the sleep kits which I love were not available in the room and I had to ask for it August 12, 2014
Rated 4.0 out of 5.0 by Bad hotel design This hotel has a central open atrium for the use of it's convention/wedding guests. Unfortunately, half of the guest rooms face this so when people were making noise in what they clearly saw to be a public area, it disturbed our sleep. As a result of this design as well, the interior rooms did not look outside so we could not see what the weather was like nor get any natural light. I also was disappointed the only breakfeast was $14.00 so we did not eat there and there was no informal cafe. It is a shame as it is an otherwise lovely, clean hotel with courteous staff. If you went, request an outside room. August 9, 2014
Rated 4.0 out of 5.0 by Nice hotel yet inside rooms exposed to noise from atrium We found our room to be very spacious, comfortable and clean; the bed was wonderful. Service was also quite good. Yet the design of the hotel (and we had an 'inside' room) meant two unfortunate things: one was the lack of natural light, and the other was the noise wafting up from the huge atrium area down below. On both the Friday and Saturday nights there was considerable noise from people either celebrating an event or small groups of people 'whooping it up' around the pool table. Both times it went on reasonably late; so this impacted our sleep quality somewhat. So, I might stay here again only if we could have an outside room (not facing the atrium) and I would recommend the hotel only for this version of room. Sorry, one last thing - it would have been helpful to have a fridge. August 7, 2014
Rated 4.0 out of 5.0 by Would have been excellent except... The bed was way too soft. I sank in it as soon as I sat on it and I woke up with a very sore back. Booked online for $120 months in advance as it wouldn't take the group code for the wedding I was attending. The group rate was $119. Few days before the wedding, an email confirmation was sent to me saying the rate was $139. I called the hotel and they 'claimed" I booked it with the $139 which would be ridiculous in my view. Someone actually went into my reservation and added the group rate but it wind up showing $139. They put me on hold and came back and said they would "honor" the $119. The fact they claimed I booked it for $139 is silly. Why would I accept that if the group rate was $119? August 7, 2014
Rated 5.0 out of 5.0 by Amazing all around The rooms were incredible and clean. We were there for a wedding and the whole hotel made our family feel comfortable whether it was in our rooms or in the lounge. The only reason I put good for staff and service is because the room was under my fathers card and I had ordered room service. I asked to pay with my card to the woman who brought up my food and she said, "But I have to go all the way back down and come back up." I said it was fine to charge it to the room at that point because I did not want to deal with her for another second. The next thing was I had to call twice to get a toothbrush brought up to the room and it tsil never came. I sat there for 30 minutes and then gave up which was frustrating because I drove to the nearest convenient store to purchase that. The rest of the staff was willing to go above and beyond to see to it that we were all happy and that we got to focus on enjoying the wedding festivities. August 6, 2014
Rated 5.0 out of 5.0 by very fine overall hotel experience Check was friendly and helpful. Room clean and well appointed. Dinner in the bar for the two of us was made memorable on the 24th by good food and drink served by a very friendly and outgoing bar tender. Breakfast was a very excellent buffet with Freddie, a boss omelet maker without peer. Total staff was very good. I highly recommend this hotel. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel servicer is very helpful , they let us check-in early and . Very quiet and beautiful area. August 2, 2014
Rated 4.0 out of 5.0 by family gathering Excellent space to sit outside your room. Grounds were well maintained. Staff very attentive to our needs August 1, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations! Excellent! The Crowne Plaza was amazing! After traveling for many hours, we felt like we found an oasis! The cleanliness was amazing. The comfort - STELLAR! The beauty of the atrium, with the waterfall and Koi pond was awesome and so peaceful! I have high standards for room cleanliness and comfort and Crowne Plaza far exceeded them! I felt like Royalty! The Bed was by far the most comfortable I have ever slept in, in my life. The aromatherapy gift in the room was so incredible. I highly recommend this Crowne Plaza!! July 31, 2014
Rated 5.0 out of 5.0 by Great Hotel and Excellent service!!! This was our second time staying at the Crowne Plaza Hotel, Suffern-Mahwah and we highly recommend it. The staff members that greeted us made us feel like we were Family visiting, we have never experienced that anywhere else!!! If looking for a hotel this is the place!!! July 30, 2014
Rated 3.0 out of 5.0 by Horrible Communication Didn't explain prior to arrival that there is a fifty dollar security fee that you have to pay at front desk but get back at check out. Also, they took forever to take the money off my card and did a lot refunding money to my card and then taking it back. The hotel was beautiful but was not worth the hassel. July 30, 2014
Rated 5.0 out of 5.0 by excellent ambiance My wife and I enjoyed the hotel. Only one very minor comment: On Sunday morning we were invited to a private brunch; I asked the lady at the front desk where the Stern brunch was and she replied that I should go to the restaurant and the hostess would seat me.(obviously I didn't want the restaurant). July 30, 2014
Rated 3.0 out of 5.0 by No pool Whoever heard of a mid-range hotel not having a pool these days. July 30, 2014
Rated 5.0 out of 5.0 by Relaxing and Comfortable The hotel is quiet and peaceful, featuring a well stocked bar, a nice restaurant and a constant waterfall which is very relaxing to watch or listen to. The rooms were great the beds were comfy and the only thing missing was a bath to soak in to complete the relaxation. Food in the restaurant was great both at dinner time and for breakfast. July 29, 2014
Rated 5.0 out of 5.0 by Another great Crowne Plaza Experience I have stayed at other Crowne Plaza hotels and the experience in Suffern was as excellent as all of my other travel experiences. I would highly recommend this hotel for anyone. Reasonable rates, incomparable service, and just an overall exemplary experience. July 23, 2014
Rated 5.0 out of 5.0 by The hotel is quite good at the position It's easy to drive from the hotel to outlets, as well as to new york city. Comparing live in a hotel in NY city, I will prefer to live here. I even saw a deer one day night nearby the hotel. July 22, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and convenient location.. Friendly efficient front desk and restaurant staff. Convenient location at a NY State Thruway exit ramp. Hotel in campus like setting. Spacious modern lobby. Soft beds and ample pillows. This is a business class hotel yet family friendly. Fresh homemade potato chips served with lunch. Great breakfast bar with omelets made to order. Some minor gripes are: Some traffic noise at night in upper rooms on the highway side. No wash cloth in room – even the maid did not have any on her cart. No pool may be an issue with families having kids in tow. A small refrigerator in room would be helpful to keep travel snacks and drinks cool overnight. Will stay there again when in the area and recommend this hotel to other travelers. July 19, 2014
Rated 4.0 out of 5.0 by nice design of Hotel and rooms rooms are suitably big and spacy, house cleaning very good. Fitness room well equipped and clean. July 19, 2014
Rated 5.0 out of 5.0 by Another Positive Experience The last time my husband and I stayed at this hotel was about six months ago when we were visiting family in the area. Because of our positive experience that time, we did not hesitate to make this reservation. We arrived late Saturday evening to find the hotel full of wedding party members. I imagine the desk clerk saw the look of surprise on our faces, as he reassured us that he would put us in a room that would not be near any of the (possibly partying) parties. True to his word, we heard not a sound from outside of our room. But, we also sacrificed the king size bed which is such a treat to us when we are travelling, and which we requested when making the reservation.. We had two queen beds, which worked, but disappointed. It also seems as though the prices have gone up. We are a very senior, mature couple, checking in close to midnight, and the room was no bargain. Wish there were special discounts for such as us. July 17, 2014
Rated 3.0 out of 5.0 by does not deserve 4 stars If I stay in a 4 star hotel I expect more than 1 bath towel for 2 people. Also I expect the check in staff to have proper knowledge of the location of the rooms in regard to which door is closest to your room. I couldn't have been given worse directions on how to get to my room. I had to walk the maximum to my room when I could have easily parked by the right entry door to the hotel and found my room immediately to my left as I entered. thirdly nobody seemed to know that the cable stations on the tv were out of order. I couldn't access FOX news because the station 13 that was supposed to be FOX kept defaulting to ESPN. These are little things that shouldn't happen but when you add it all up in my opinion the hotel is not deservant of 4 stars. July 17, 2014
Rated 5.0 out of 5.0 by Nice stay Very clean room and comfortable bed. The staff were pleasant and friendly. Would stay again if ever in the area again. July 16, 2014
Rated 5.0 out of 5.0 by Very Clean and nice atmosphere I was very impress how clean the Hotel is, and the Beautiful atmosphere, the view from the second floor balcony and the excellent service July 11, 2014
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