Rated 4.4 out of 5 by 94
Rated 5.0 out of 5.0 by Igval Short & sweet stay
One night experience in our way to Manhattan. Perfect place to shop in Woodbury/Central Place and close to New York. Liked the ambiance , spacious place. The price is fare.
August 15, 2013
Rated 4.0 out of 5.0 by Robert248 Comfy But
Great location with proximity to world class outlet shopping and NYC. Rooms are comfortable. Rooms facing inner courtyard are not recommended as noise can be heard from lobby. Would be improved if noise barrier like plexi glass windows could be put in place to lock out noise. Had to change rooms. Staff helpful in locating change of accomodation.
August 13, 2013
Rated 4.0 out of 5.0 by Gannon Excellent Staff
I had an excellent stay, the staff is very responsive and professional as I have come to expect at this location over the past 3 years.
The only negative to my stay was a breaker tripping while I was in the shower, that had no apparent cause from my room. The staff was very responsive and my power was restored in a few minutes.
August 10, 2013
Rated 5.0 out of 5.0 by Gang Good experience in SUFFERN-MAHWAH
Good comfortable bed with all friendly staff.
Very good experiences.
August 9, 2013
Rated 5.0 out of 5.0 by CareyC Best hotel in Rockland County
The Crowne Plaza in Suffern is a surprising delight in a county that is chock full of run-down hotels. The rooms are very, very nice and roomy, and always spotlessly clean. The toiletries offered are top-grade. Check-in was quick and pleasant. We watched a ballgame at the bar in the lobby, and the bartenders were excellent! All this for a very reasonable per-night fee. It is the only place we stay in Rockland County.
July 28, 2013
Rated 5.0 out of 5.0 by travelingchic modern, clean rooms, very friendly service
I stayed here for a wedding and not only were the staff very helpful in helping us find our room, they helped us locate the breakfast room and were very friendly. The room itself was super clean and had a very modern look, it was very spacious and comfortable. This hotel is amazing for the price.
July 20, 2013
Rated 1.0 out of 5.0 by Shadi74 Horrible Stay
It was absolutely a horrible stay!!
Air conditioning is so loud and inadequate for the first room which has windows on the hallway only and they actually call it an "executive" room, then I switched to another room and it was the same thing with the loud and inadequate AC forcing me to switch it off completely and open the windows despite the rain!!
It's not over yet...at around 1:00AM when I slipped into bed and placed my head on the pillows to realize the sheets probably were not washed from the previous guest...the pillows smelled horrible!! realizing at this late time there would be no housekeeping, i just started placing clean towels over the pillows and hardly had few hours of sleep till i woke up and immediately checked out and vowed to never ever stay at any hotel of the same brand again!!
when I checked out, I did mention the probalems I faced that night to the staff, and she just said "sorry" with no care and handed me two "1000-point certificate" like if I'm ever gonna stay there!! thanks but no thanks to that horrible night!!
July 16, 2013
Rated 5.0 out of 5.0 by SouthernGuy Great place to stay!!
Nice hotel, courteous staff, beautifully decorated and very comfortable...pretty much every thing you need and close enough to NYC that you can get into the city quickly if you want, but far enough away to avoid the craziness if you want. Great stay.
July 14, 2013
Rated 3.0 out of 5.0 by Wags123 Air Conditioning was less than adequate
We arrived late on the night of July 3rd, a warm humid night. The room air was stale upon entering.We followed the instructions on the AC to lower the temperature and went to bed. Nothing changed. After an hour in bed with no change in climate, we called the front desk. We followed the gentleman's advice and were assured he would get us a new room if it didn't resolve itself. It never got sufficiently cooler but,as it was after midnight, we stayed put. That was a bummer and may deter my mate from coming back.
July 9, 2013
Rated 2.0 out of 5.0 by kopchak Confusion at Front Dersk
I was disappointed by front desk staff. I had paid for three rooms and the bills were paid on my credit card and receipts slipped under doors. I and the parties in two of my rooms left and then one of my room residents went by the desk and was told that the rooms had not been paid and that she had to put the rooms on her credit card. A series of text messages solved the problem, but not before the residents of 3rd room missed a meeting that we were having upstate new york. It was extremely disappointing. Why would the staff not know that the rooms had been taken care of on my visa and then double charge. As a result I would hesitate to recommend this hotel despite all the good things. It just left us all with a bad feeling about the experience.
July 6, 2013
Rated 5.0 out of 5.0 by Workingtogetthejobdone Great Value, Easy Location and Excellent Service
We stayed 2 nights. The entire experience was just what we needed. My wife and I had some work to do in the area and had long days. The bed was comfortable and location was easy to get to off right off the highway. I recommend this hotel to anyone looking for a nice stay.
July 5, 2013
Rated 5.0 out of 5.0 by NY2Volunteer We stayed 1 night
We were extremely satisfied with our stay, although it was just 1 night, we felt very welcomed and our room very comfortable, we will be staying next week for 3 nights and look forward to it
July 4, 2013
Rated 5.0 out of 5.0 by 77Joe The staff met my every need
The physical plant was fine and architecturally both attractive and functional. The staff, however, made my day every day I was there. They all knew their jobs and all had time for me when I had needs or questions.
June 28, 2013
Rated 5.0 out of 5.0 by MaggieD Wonderful experience
We can't praise this hotel highly enough. Everything was perfect.
And thank you for letting our show dog come with us!
June 26, 2013
Rated 5.0 out of 5.0 by amzcon Good People
Everyone was helpful and the rooms were clean and comfortable. Good place to stay.
June 25, 2013
Rated 5.0 out of 5.0 by MamaLo great service and great food
I attended a convention recently and had a perfect visit. I will return again and again,
June 14, 2013
Rated 5.0 out of 5.0 by SC4430 Great Hotel
Staff was friendly and very helpful. Beautiful lobby. Nice enviroment overall. Clean and bright
June 7, 2013
Rated 5.0 out of 5.0 by ErikG Very nice stay
The staff was very nice, and the Manager even honored a buffet breakfast price that was no longer available.
June 6, 2013
Rated 5.0 out of 5.0 by Christie69 Love the renovations
My husband and I haven't been to the hotel since the renovations were done. The lobby looks beautiful, where we enjoyed a wonderful cocktail hour. Food was terrific and all staff were friendly and courteous. The room we stayed in was on the first floor and I was a little weary but when we went in it was also done gorgeous and ended up being very quiet considering its location. Thanks for a great night away we will surely return!!
May 11, 2013
Rated 5.0 out of 5.0 by MickeyMouse18 Great service, comfortable beds, Beautiful Hotel
We had an absolutely wonderful stay at your hotel. I could not really find any fault at all. The room was beautifully decorated and beds were so very comfy. Staff was very courteous and helpful and the hotel was very clean and decorated in very good taste.
I look forward to coming back again. Thank you.
May 10, 2013
Rated 5.0 out of 5.0 by Mordy Meticulously Clean & Very Comfortable Beds!
Simply put. Out of the many Hotels, this top it off with many great features especially that It's Meticulously Clean & has Very Comfortable Beds!
May 7, 2013
Rated 5.0 out of 5.0 by dbgirl Great Care & Service
The CP Suffern staff really takes pride in the services they offer, always going the extra mile. When a rare situation arises it is corrected immediately and with a smile. The shuttle service with superdriver Drew is a major convenience and greatly appreciated.
Always a great stay at the Suffern CP!
May 7, 2013
Rated 4.0 out of 5.0 by Astro Great bathroom
I was curious was the Crown Plaza would be like - the last time I was in Suffern, this property was a Holiday inn.
This location is right off the highway, and close to some local eateries.
Well, it was a definite improvement. The beds, linens, toiletries were all top notch. I could live in the shower - it was lovely.
There used to be a pool inside the main atrium area, no longer. I didn't miss the screaming kids and omnipresent clorine smell one bit. In its place was a nice open area with lots of large comfy chairs for lounging/socialising. Near the bar too. Could have used some more staff to wait on people in this area - there was just one person behind the bar the entire weekend, that I could see.
The function rooms are at the other end from the guest rooms, so although there were some events going on while I was there, my room was very quiet.
My radio didn't work, and I think there was supposed to be a bar fridge in the room; this was absent. I would've also liked to have been able to purchase the sample lotions that were provided next to the bed (relaxation creams, etc).
We had the (expensive $16) breakfast buffet each morning - was there an option to just have oatmeal, or fruit, etc? Not sure. Standard buffet breakfast items, self serve.
Free wifi too, FTW!
Overall, I'd stay there again, no question.
April 27, 2013
Rated 5.0 out of 5.0 by JC451 Very clean modern lodging
The Crowe Plaza at Suffern met and exceeded my expectations. I usally do not sleep well while traveling but I found the bed to be extremely comfortable and I slept better at the hotel than I expected. The room was very clean. I recommend this hotel to anyone that travels to the Suffern area. The only minor negative is the selection of channels on the TV, it's a HDTV however most of the channels are standard defination. Again a very minor point.
April 27, 2013
Rated 5.0 out of 5.0 by ted238 Stayed 2 nights, helpful staff
Staff at front desk was courteous and helpful. Nobody with any kind of attitude, very refreshing.
April 26, 2013
Rated 5.0 out of 5.0 by Juice78 Experience
Overall, we had a wonderful time!!! The room was very clean and modern.
April 15, 2013
Rated 5.0 out of 5.0 by Artistic Love this place, you can go home again
We love this place. We have stayed here several times while visiting relatives in the area. We grew up about ten miles from here, and initially we worried about being too far from family and businesses while staying here. No fear! ez on and off the Thruway to go anywhere you want efficiently and quickly. The staff is welcoming and friendly. Parking is plentiful. Be aware, no bathtubs. Highly styled comfortable modern upscale interiors and public spaces. This stay was three nights.
April 7, 2013
Rated 5.0 out of 5.0 by Fred1234545 Fantastic Design Meets Pleasant Nights Sleep
This place was really beautiful and we just loved it. We had a great stay and loved the look of every aspect of the building. My only regret is that I will not likely be in the area to stay there again any time soon.
April 5, 2013
Rated 5.0 out of 5.0 by GMan19 Good value and modern amenities
Clean, comfortable rooms that have ultra-modern style. Good value for the Suffern area.
March 28, 2013
Rated 4.0 out of 5.0 by Poobear659 Colddddddddddd
Everything was fine with stay with exception of the fact that room could not get over 58 degrees. Was told it was due to wind and cold outside. They taped up windows in a friend in room next to me but that only helped by a few degrees in there room.
March 23, 2013