Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 As far as hotels go, this is the best I've stayed in.
In the past year, I've stayed in over 50 hotels and motels across the country. The Crown Plaza - Suffern - Mahwah is easily the hotel of the year in my book. The staff is pleasant and helpful, and never leaves you hanging (I especially love the flexible shuttle service because they'll take you just about anywhere in a 3-mile radius). The restaurant food is divine, though a bit pricey. The hotel is generally very quiet and relaxing. The rooms are functional, modern in design and up to par as far as furniture quality goes. All the comforts of a good, modern hotel are included—soft pillows, warm bedding, big HD TV with HDMI hook-up capabilities, glass-enclosed shower, lamps that double as charging stations for your iPhones and laptops, a nice big mirrow, an iPod docking station.
And most importantly, IT'S CLEAN.
September 12, 2013
Rated 4.0 out of 5.0 by MzJazzO Preferred Location when in the Spring Valley Region
I work for New York State and travel often around the state. I must say the Crowne Plaza in Suffern is a great place to stay. Most hotels offer a continental breakfast but the Crowne offers a FULL breakfast buffet with an omelet station (breakfast is the most important meal of the day!). My room was clean, well lit and the floor was quiet (I think I was on the 3rd floor).
The hotel has a restaurant and bar on location. I ate at the restaurant and I was pleasantly surprised (I am a pescetarian and an overall picky eater so I have the hardest time finding good food) but my pasta was delicious! Unfortunately, I did not use my complimentary bar ticket :-(
Overall, I enjoyed my stay and will return!
September 12, 2013
Rated 5.0 out of 5.0 by DaniellaB Exceeded expectations!
We stayed Wed-Sat for my sisters wedding. What a great beautiful hotel! Very spacious with a great design and open lobby. The lobby was huge and beautiful ,and the Koi pond area gave my 3 year old twins a large area to see and play in. Hotel staff was great and I loved my King Executive suite! It had fridge microwave and plenty of counterspace and cabinets in the kitchenette, which made it easy to store snacks and drinks for my family. Bathroom and beds terrific! Way better than your typical standard hotel, and the bar was really nice too. Overall, a great stay and thank you!
September 11, 2013
Rated 4.0 out of 5.0 by JPSteve Stayed September 3 to the 6th 2013
This was an old Holiday Inn that was renovated. The rooms were great - quiet, fresh and everything worked. Just wish they had a power strip for the computer and other items on the desk instead of looking for a vacant electric outlet. I didn't eat at the bar on food places so I can't comments on them. So I would go back to stay if I am in this area again.
September 9, 2013
Rated 5.0 out of 5.0 by KayW Great stay every time!
I travel and stay here weekly. The facility is always in excellent condition. The rooms are always spotless, the beds are VERY comfortable, and every need is met. The restaurant is good, and the bar staff are friendly. I am welcomed, by name, with a friendly smile every time I check in. In particular, Joaquin is a stand-out at the front desk...just a great employee. I appreciate the personal approach by all staff, and the effort to welcome me back and feel like I am at a home away from home. The rooms are a great value, and they treat their priority club members very well. Once I shut my room door, it is absolutely quiet - I never hear anything from the hall or other rooms. Excellent hotel and staff!
September 8, 2013
Rated 4.0 out of 5.0 by guest1999 Pleasant stay
I spent a night at the Crowne Plaza in Suffern and thought it went well. We stayed in the King bedroom with the chaise and it was very spacious. The decor was lovely, and the bathroom was immaculate. Some of the downsides were that it had no microwave or refrigerator in the room and the the lighting was dim. I was expecting more from a hotel at this caliber but it fell short of my expectations. However the overall stay was good and I would stay there again and recommend it to others.
September 3, 2013
Rated 5.0 out of 5.0 by bobbiez great stay
I have stayed three times at this hotel and I want to say that Manager Jill is the best. I will be staying here more often
August 28, 2013
Rated 5.0 out of 5.0 by WarrenM Beautiful hotel and superior service!
First time staying at hotel to visit son working in NY. We arrived late and very hungry. Ordered room service which came within 20 minutes and food was excellent! We are very fussy about where we stay and this hotel was by far one of the best.
August 21, 2013
Rated 1.0 out of 5.0 by FaireLady52 Great Staff, horrid guests
I did tell the girl at the front desk about our overall experience. The rooms were gorgeous and comfortable. Unfortunately I booked a room for my son and his wife with 1 King size bed and they got 2 queens. We were in rooms 210 and 211 on the night of 8/17. Also my son said his room smelled slightly of cesspool and there wer 2 p*bic hairs on the toilet seat. They did not want me to go down and report it and now I wish I did. Also there was a wedding going on that night.We were eating dinner in the restaurant, which is open to the common area where the wedding party was congregating. The MANY small children were totally unsupervised and out of control. The staff tried repeatedly to corral them but they kept returning to thr Koi pond and getting up on chairs, screaming and throwing debris in the pond. This totally ruined our dinner and we went upstairs,. The noise down below continued until 11:30 PM and according to the staff security was called 3 times. The girl took $20 off of our room prices. In retrospect it should have been way more. We got out of the restaurant in the morning. luckily, just as the bwedding people were sitting down and the children started to bamng their cutlery on the tables and scream. Overall- POOR. But I still think it is a lovely hotel.
August 21, 2013
Rated 5.0 out of 5.0 by Kenney55 Staff
Your staff is exceptionally professional, curteous and polite. I feel special when I stay here.
August 20, 2013
Rated 5.0 out of 5.0 by Svetlana2013 Very pleasant place. Excellent comfort/price ratio.
Comfortable, pleasant, well situated, impresive internal space. Excellent ratio comfort/price. Parking free. Thanks for stay...
August 18, 2013
Rated 5.0 out of 5.0 by Aviana1 Excellent Hotel
The Crowne Plaza Suffern, NY was beyond our expectations. What a gorgeous hotel. Loved the new modern look. Check in and check out was awesome. Cocktails at the bar before dinner were great. Dinner was fabulous. We would highly recommend the Crowne Plaza to our friends and family if ever in the Suffern, NY area.
August 17, 2013
Rated 5.0 out of 5.0 by Igval Short & sweet stay
One night experience in our way to Manhattan. Perfect place to shop in Woodbury/Central Place and close to New York. Liked the ambiance , spacious place. The price is fare.
August 15, 2013
Rated 4.0 out of 5.0 by Robert248 Comfy But
Great location with proximity to world class outlet shopping and NYC. Rooms are comfortable. Rooms facing inner courtyard are not recommended as noise can be heard from lobby. Would be improved if noise barrier like plexi glass windows could be put in place to lock out noise. Had to change rooms. Staff helpful in locating change of accomodation.
August 13, 2013
Rated 4.0 out of 5.0 by Gannon Excellent Staff
I had an excellent stay, the staff is very responsive and professional as I have come to expect at this location over the past 3 years.
The only negative to my stay was a breaker tripping while I was in the shower, that had no apparent cause from my room. The staff was very responsive and my power was restored in a few minutes.
August 10, 2013
Rated 5.0 out of 5.0 by Gang Good experience in SUFFERN-MAHWAH
Good comfortable bed with all friendly staff.
Very good experiences.
August 9, 2013
Rated 5.0 out of 5.0 by CareyC Best hotel in Rockland County
The Crowne Plaza in Suffern is a surprising delight in a county that is chock full of run-down hotels. The rooms are very, very nice and roomy, and always spotlessly clean. The toiletries offered are top-grade. Check-in was quick and pleasant. We watched a ballgame at the bar in the lobby, and the bartenders were excellent! All this for a very reasonable per-night fee. It is the only place we stay in Rockland County.
July 28, 2013
Rated 5.0 out of 5.0 by travelingchic modern, clean rooms, very friendly service
I stayed here for a wedding and not only were the staff very helpful in helping us find our room, they helped us locate the breakfast room and were very friendly. The room itself was super clean and had a very modern look, it was very spacious and comfortable. This hotel is amazing for the price.
July 20, 2013
Rated 1.0 out of 5.0 by Shadi74 Horrible Stay
It was absolutely a horrible stay!!
Air conditioning is so loud and inadequate for the first room which has windows on the hallway only and they actually call it an "executive" room, then I switched to another room and it was the same thing with the loud and inadequate AC forcing me to switch it off completely and open the windows despite the rain!!
It's not over yet...at around 1:00AM when I slipped into bed and placed my head on the pillows to realize the sheets probably were not washed from the previous guest...the pillows smelled horrible!! realizing at this late time there would be no housekeeping, i just started placing clean towels over the pillows and hardly had few hours of sleep till i woke up and immediately checked out and vowed to never ever stay at any hotel of the same brand again!!
when I checked out, I did mention the probalems I faced that night to the staff, and she just said "sorry" with no care and handed me two "1000-point certificate" like if I'm ever gonna stay there!! thanks but no thanks to that horrible night!!
July 16, 2013
Rated 5.0 out of 5.0 by SouthernGuy Great place to stay!!
Nice hotel, courteous staff, beautifully decorated and very comfortable...pretty much every thing you need and close enough to NYC that you can get into the city quickly if you want, but far enough away to avoid the craziness if you want. Great stay.
July 14, 2013
Rated 3.0 out of 5.0 by Wags123 Air Conditioning was less than adequate
We arrived late on the night of July 3rd, a warm humid night. The room air was stale upon entering.We followed the instructions on the AC to lower the temperature and went to bed. Nothing changed. After an hour in bed with no change in climate, we called the front desk. We followed the gentleman's advice and were assured he would get us a new room if it didn't resolve itself. It never got sufficiently cooler but,as it was after midnight, we stayed put. That was a bummer and may deter my mate from coming back.
July 9, 2013
Rated 2.0 out of 5.0 by kopchak Confusion at Front Dersk
I was disappointed by front desk staff. I had paid for three rooms and the bills were paid on my credit card and receipts slipped under doors. I and the parties in two of my rooms left and then one of my room residents went by the desk and was told that the rooms had not been paid and that she had to put the rooms on her credit card. A series of text messages solved the problem, but not before the residents of 3rd room missed a meeting that we were having upstate new york. It was extremely disappointing. Why would the staff not know that the rooms had been taken care of on my visa and then double charge. As a result I would hesitate to recommend this hotel despite all the good things. It just left us all with a bad feeling about the experience.
July 6, 2013
Rated 5.0 out of 5.0 by Workingtogetthejobdone Great Value, Easy Location and Excellent Service
We stayed 2 nights. The entire experience was just what we needed. My wife and I had some work to do in the area and had long days. The bed was comfortable and location was easy to get to off right off the highway. I recommend this hotel to anyone looking for a nice stay.
July 5, 2013
Rated 5.0 out of 5.0 by NY2Volunteer We stayed 1 night
We were extremely satisfied with our stay, although it was just 1 night, we felt very welcomed and our room very comfortable, we will be staying next week for 3 nights and look forward to it
July 4, 2013
Rated 5.0 out of 5.0 by 77Joe The staff met my every need
The physical plant was fine and architecturally both attractive and functional. The staff, however, made my day every day I was there. They all knew their jobs and all had time for me when I had needs or questions.
June 28, 2013
Rated 5.0 out of 5.0 by MaggieD Wonderful experience
We can't praise this hotel highly enough. Everything was perfect.
And thank you for letting our show dog come with us!
June 26, 2013
Rated 5.0 out of 5.0 by amzcon Good People
Everyone was helpful and the rooms were clean and comfortable. Good place to stay.
June 25, 2013
Rated 5.0 out of 5.0 by MamaLo great service and great food
I attended a convention recently and had a perfect visit. I will return again and again,
June 14, 2013
Rated 5.0 out of 5.0 by SC4430 Great Hotel
Staff was friendly and very helpful. Beautiful lobby. Nice enviroment overall. Clean and bright
June 7, 2013
Rated 5.0 out of 5.0 by ErikG Very nice stay
The staff was very nice, and the Manager even honored a buffet breakfast price that was no longer available.
June 6, 2013