Crowne Plaza Suffern-Mahwah

Hotel Front Desk: 1-845-3574800

Hotel Fax: 1-845-9181475

Hotel Email: frontdesk@cpsuffernhotel.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Newark Liberty Airport (EWR)

- Distance from hotel: 35 MI/ 56.33 KM South East l

- US1 9 N/US1 & 9/US1 N/US9 N toward NEWARK DOWNTOWN-Merge RT21 N toward NEWARK US 46E Garden State Prkwy North to the NYS Thruway N (I87) take Ex 14B (Airmont Road) turn right onto Airmont Road. At first traffic turn left onto Executive Boulevard.

John F. Kennedy International Airport (JFK)

- Distance from hotel: 60 MI/ 96.56 KM North East l

- Grand Central Pkwy West over the Triboro Bridge to the Major Deegan to the NYS Thruway (I-87) North. Take the NYS Thruway North over the Tappan Zee Bridge to Exit 14B end of the ramp, turn right and left turn at first traffic light into Executive Blvd.

La Guardia Airport (LGA)

- Distance from hotel: 45 MI/ 72.42 KM North West l

- Grand Central Pkwy West over the Triboro Bridge to the Major Deegan follow to the NYS Thruway North (I-87). Stay on the Thruway, over the Tappan Zee Bridge to Exit 14B . At the end of the ramp turn right, first traffic light turn left onto Executive Blvd.

Train
Suffern Line of Metro North

- Distance from hotel: 4 MI/ 6.44 KM West

- From Train station take lft. onto orange Ave., 1st traffic light make Rt onto Lafayette Ave, go straight onto Rt 59 East, take Rt 59 to traffic intersection for Airmont rd, make left onto Airmont Rd, 4th traffic light make lft onto Exec. Blvd.

Subway

MTA NYC

- Distance from hotel: 30 MI/ 48.28 KM East

- From Manhattan take George Washington Bridge to Palisades Parkway. Take exit 9w (not route 9w). This takes you to NYS Thruway. Follow north to exit 14b. Make a right off exit then left at the next light. Crowne Plaza is downhill on the left.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Ample and complimentary

Print Hotel Fact Sheet

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Hotel Highlights

The towns of Nyack and Piermont are just a few minutes away. They boast many fine shops, antiques, restaurants and, of course, the scenic Hudson River. For history there is much to do and see in and around Suffern. Shopping is always an alternative and we have many choices from one of the largest malls, Palisades Center Mall, or the Outlets at Woodbury Commons. Metlife Stadium is just 35 min away.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 354 reviews
92%
Recommend This Property
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Ratings Breakdown

354reviews

  • 5 Stars
    235
  • 4 Stars
    71
  • 3 Stars
    24
  • 2 Stars
    15
  • 1 Stars
    9

Short Stay

By

May 27, 2015

platinumelite

I was very please with the room that I was in. It is A beautiful Hotel

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A good hotel experience marred by horrible customer service

By

May 26, 2015

platinumelite

The front-desk was rude and un-inviting.

* It was late at night and I can understand that the front desk staff may have been tired. But we had just driven 5 hours as well and expected some warmth. Instead it was a very rude front desk attendant who really wanted nothing to do with us
* Did not welcome us as a Platinum Ambassador guest
* When we requested a late check-out, it was initially denied. I explained that as a Platinum Ambassador, that's the least we can expect and he said there was nothing he could do. Had pity on us and allowed us a 12:30PM checkout upon further request.
* I asked about water in the room.. pointed us to purchase at $4 or $5 a bottle. Again, my experience with most IHG hotels has been pleasant and they respect the status but we felt very let down here.
* He gave us the keys and pointed to the elevator.. no mention of the option of bonus miles till I mentioned it myself.

This is no way for a hotel to be treating any guest, let alone with IHG status.

Posted by HotelStaff
May 29, 2015
Dear SunnyVT, We truly apologize for the troubles you encountered during check in. We strive to provide the very best in guest service, and we did not live up to this standard for you during your stay. We will address this situation with our staff and coach them so this will never happen again. Again, we apologize for all the troubles you had. We hope to see you in the near future. Bob Wilson General Manager
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A short visit

By

May 25, 2015

club

My first time at this hotel as the hotels I usually use in the area were all booked.

The hotel is a large property and feels spacious as a result. The rooms are a good size and mine was excellent, possibly a bit dark, but very comfortable and I much prefer having a proper shower in the bathroom as opposed to a shower over the bath.

I only had a drink in the bar, so possibly a bit unfair to judge the bar as being slow, but it was. Breakfast was OK, but used to not paying for it in my first choice hotels!

The staff were generally helpful and friendly, good parking although you can only turn right out of the hotel when you leave it, so plan carefully!

Would I stay again? Yes.

Posted by HotelStaff
May 29, 2015
Dear DJW123, Thank you for the 5 stars! We all appreciate it. Please come back and visit us again and stay longer. Bob Wilson General Manager
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Nice staff, modern hotel

By

May 25, 2015

Front desk employee very helpful, welcoming and kind. The hotel is modern, clean and has everything you need for a comfortable stay. Internet was great. Reasonably priced.

Posted by HotelStaff
May 26, 2015
Dear aceskids, Thank you for the 5 stars and the nice review! We all appreciate it. Please come back and visit us again soon. Bob Wilson General Manager
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