Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by Pouncer Our Experience
This is an excellent pleasant experience. Close to shopping.
December 11, 2013
Rated 4.0 out of 5.0 by emurray077 Almost perfect.
This is probably the nicest and newest Crowne Plaza I have stayed at. It is extremely modern, bright, clean, and spacious. There is a huge courtyard in the middle of the hotel with waterfalls and pools, an on-site restaurant, and a hotel bar/lounge. There are also plenty of meeting spaces. It seems to be a one-stop shop. All of the staff I encountered were extremely friendly also.
I really wanted to give this hotel 5 stars, but here are some of the reasons I didn't:
1. The recognition for IHG Rewards Club members is lacking. I am an IHG Platinum Ambassador, and the woman at the check-in desk didn't even acknowledge my membership. There was no upgrade (evidently the suites were sold out), and a general lack of enthusiasm towards the program.
2. The rooms facing the courtyard aren't very private. The only thing separating the inside of your room from the courtyard outside is a huge tinted glass window. Although it is darkly tinted, and highly reflective, it is still possible to see into the rooms when the lights are on. And to make matters worse, you can't pull the curtains all the way to cover the window. They only go about 1/4 of the way.
3. When I was trying to get ready in the morning, I realized I had forgot some toiletries. I called down to the front desk to have them bring some up to my room. After 20 minutes they didn't show up, so I called again. They eventually came after an additional 20 minutes.
I understand that these shortcomings are minor, but they prevented me from having an amazing 5-star stay.
December 5, 2013
Rated 5.0 out of 5.0 by Athena13 Comfortable bed, very clean and beautiful lobby
I was very pleased with my stay. I am a timeshare owner of Sheraton and I get to stay at Sheraton for free. We attended a wedding and the couple blocked rooms at Crown Plaza for their guests and I was really very happy. Our room was far excellent for the price. It was very clean and modern decor. I give it a 5 star.
December 4, 2013