Crowne Plaza Suffern-Mahwah

Hotel Front Desk: 1-845-3574800

Hotel Fax: 1-845-9181475

Hotel Email: frontdesk@cpsuffernhotel.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Newark Liberty Airport (EWR)

- Distance from hotel: 35 MI/ 56.33 KM South East l

- US1 9 N/US1 & 9/US1 N/US9 N toward NEWARK DOWNTOWN-Merge RT21 N toward NEWARK US 46E Garden State Prkwy North to the NYS Thruway N (I87) take Ex 14B (Airmont Road) turn right onto Airmont Road. At first traffic turn left onto Executive Boulevard.

John F. Kennedy International Airport (JFK)

- Distance from hotel: 60 MI/ 96.56 KM North East l

- Grand Central Pkwy West over the Triboro Bridge to the Major Deegan to the NYS Thruway (I-87) North. Take the NYS Thruway North over the Tappan Zee Bridge to Exit 14B end of the ramp, turn right and left turn at first traffic light into Executive Blvd.

La Guardia Airport (LGA)

- Distance from hotel: 45 MI/ 72.42 KM North West l

- Grand Central Pkwy West over the Triboro Bridge to the Major Deegan follow to the NYS Thruway North (I-87). Stay on the Thruway, over the Tappan Zee Bridge to Exit 14B . At the end of the ramp turn right, first traffic light turn left onto Executive Blvd.

Train
Suffern Line of Metro North

- Distance from hotel: 4 MI/ 6.44 KM West

- From Train station take lft. onto orange Ave., 1st traffic light make Rt onto Lafayette Ave, go straight onto Rt 59 East, take Rt 59 to traffic intersection for Airmont rd, make left onto Airmont Rd, 4th traffic light make lft onto Exec. Blvd.

Subway

MTA NYC

- Distance from hotel: 30 MI/ 48.28 KM East

- From Manhattan take George Washington Bridge to Palisades Parkway. Take exit 9w (not route 9w). This takes you to NYS Thruway. Follow north to exit 14b. Make a right off exit then left at the next light. Crowne Plaza is downhill on the left.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Ample and complimentary

Print Hotel Fact Sheet

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Hotel Highlights

The towns of Nyack and Piermont are just a few minutes away. They boast many fine shops, antiques, restaurants and, of course, the scenic Hudson River. For history there is much to do and see in and around Suffern. Shopping is always an alternative and we have many choices from one of the largest malls, Palisades Center Mall, or the Outlets at Woodbury Commons. Metlife Stadium is just 35 min away.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 237 reviews
92%
Recommend This Property
Read All Reviews

Ratings Breakdown

237reviews

  • 5 Stars
    155
  • 4 Stars
    51
  • 3 Stars
    19
  • 2 Stars
    8
  • 1 Stars
    4

Worth the stay!!

By

October 17, 2014

club

Enjoyed my 2 night stay. The suite I stayed in was fabulous! The staff was friendly and the service was great.

Posted byHotelStaff
October 21, 2014
Dear Valued Guest, Thank you for the 5 stars! It is appreciated. Please come back and visit us soon. Bob Wilson General Manager
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Excellent hotel experience.

By

October 17, 2014

My son and daughter in law blocked rooms for out of town guests for their wedding weekend. The location is super convenient. The hotel is beautiful, comfortable, clean and a great value. Breakfast is deliceous. Awesome experience on every level.

Posted byHotelStaff
October 21, 2014
Dear Valued Guest, Thank you for the 5 stars! It is appreciated. Thank you!
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Just average

By

October 16, 2014

club

This place was very average. I was not impressed with the cleanliness of the room or the hall outside the room; both could have used a good vacuum. The Staff were both nice and competent

Posted byHotelStaff
October 21, 2014
Dear fire dude, I apologize we did not meet your expecations. Please give us another try next time you are in the area. I know we will do a better job. Thank you. Bob Wilson General Manager
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Broken Refrigerator - No attention to this issue

By

October 16, 2014

Overall, my experience was good and the accommodations were fine. What really ruined it for me was the small refrigerator that I requested specifically in my room and paid extra for, was broken in the sense that at the Lowest Temperature setting, it froze all of my food. The $45 in fresh organic vegetables and liquids which I brought to make my morning green smoothie were destroyed. When they thawed, the red peppers mushed like melted ice cream, the avocados were mushed, the fresh sprouts were dead, the Almond milk was frozen solid as well as my water...

When I spoke with the front desk, they said "We're so sorry". I asked them what they can do about it and they said that they will have their maintenance person look at it on Monday (the day after I checked out) and that anything else was beyond their control. I asked them about all the food that was spoiled and I got another "sorry". I said, "what about being reimbursed for the price of the refrigerator?" : to which the response was something to effect of the hotel not being responsible b/c it is taken care of by an outside vendor. What angered me the most was that they were willing to forgo a repeat customer for the $10 they could have reimbursed me for the fridge. Guess what, what it costs you is a bad review. Get your priorities straight and stop saying "sorry" and right the wrong.

Posted byHotelStaff
October 20, 2014
Dear Valued Guest, You are absolutely correct that this was the incorrect way to handle this issue. This will be addressed with the front desk staff. I apologize for it not being handle correctly. Bob Wilson General Manager
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