Rated 4.3 out of 5 by 91
Rated 4.0 out of 5.0 by Sharne007 Great room, comfortable bed and generally good atmosphere
Our stay was good and turned out to be all that we were expecting! Only disappointment was the delay in check-in. Normal check-in time is 1.00pm of which we arrived just on 12.40. Reception advised room was not ready but should be available soon. We were asked to wait around till they gave us a call. Only after making a follow up 30 mins later did I get advised by Reception that the room was only going to be ready at 2.00pm. If we were told this earlier, we would have made plans to go out and have lunch as opposed to sitting around idly with the impression the room was going to be ready "soon". Room was only ready at 2.30pm. So yeah not very reliable in terms of their times. Rest of the stay was good with no further issues!
October 30, 2013
Rated 5.0 out of 5.0 by Marleneann Perfect, friendly accommodation
“Perfect, friendly accommodation”
5 of 5 stars Reviewed 27 October 2013 NEW
We purchased an ocean view "mystery deal" from Wotif at a very good price. It is a little out from the Surfer's Paradise main shopping center but this was a blessing in disguise as it was the weekend of the Gold Coast 600 car race. Yes... the timber furniture is a little dated but suits the establishment and reminds me of the Queen Mary 2 Cruise Ship.... strong and regal. The things I liked most about this hotel were...
1. It was so quiet.
2. The room was very large.
3. It had a separate toilet room.
4. The room had a fantastic view.
5. The whole establishment was spotlessly clean.
6. The room temperature was just right and quiet.
7. All the staff were friendly and explained things well.
8. The bed was really comfortable.
9. The best spa bath I have ever used...strong jets and good water temperature controls.
10. Class without snobbery!
October 29, 2013
Rated 3.0 out of 5.0 by ScottyChops48 Impersonal service
The reception staff did not welcome us as they should have. They treated it as if it was a chore. They just got our credit card details and gave us out room key without making us feel welcome. They seemed as if they were reluctant to help us. It was very clinical. On checking out, they didn't ask us if we enjoyed our stay or anything. In saying this, the room service was very good and our room was spotless. The bed was very comfy, but the bottom sheet kept coming loose and bunching up as you rolled over which was annoying.
October 27, 2013
Rated 5.0 out of 5.0 by Supernatural Friendly Staff
The friendly staff and excellent customer service make this hotel stand out. Yes, the rooms are a little outdated but the friendly staff, great food, and excellent service make up for it. The hotel is a good 15-25 minute walk from both Surfers and Broadbeach but this is not problem when you have to walk off the excellent food. The only constructive feedback I have is I had to flag down a staff member to get a second cup of coffee at the breakfast buffet, and the hotel just has to watch the use by dates and quality of the food in the mini bar. One of the chocolate bars looked like it had been melted and then placed in the fridge- did not look inviting. Better room internet prices would also be welcomed.
Overall I enjoyed my stay and will put this on my list of preferred Gold Coast Hotels
October 26, 2013
Rated 5.0 out of 5.0 by DonDon05 Outstanding
The room was beautiful with a gorgeous view. All the staff were all so cheerful and friendly it made you feel fabulous, from check in to check out every one of them we came across had a smile and made a point to say hello. They even organised a complimentary bottle of champagne and chocolates for our anniversary which was just above and beyond, it certainly made our stay special. I stayed in this hotel many years ago and there was nothing to entice me to go back, now I have already booked to return next month. Thank You SOOO Much.
October 23, 2013
Rated 5.0 out of 5.0 by Allan13 Great staff and very nice room and bed
We had not been to this hotel prior to this visit and will certainly stay there again when we spend time at the Gold Coast. When we checked in the staff were extremely helpful and this remained the case throughout our stay. The Gold Tower swimming pool was relaxing after a day around town. The room was in very good condition and there was plenty of space to store luggage out of sight. The bed and furniture were well maintained. Like most hotels the internet charges of $19 per 24hours seem high but the connection was good. Overall the hotel is one that we would recommend highly.
October 21, 2013
Rated 4.0 out of 5.0 by Surfer888 Lovely view
Lovely pool great bed fantastic view great value for money.
October 20, 2013
Rated 4.0 out of 5.0 by JoH59 Relaxing weekend
Had fantastic room with excellent views - including whales which could be seen from the balcony.
Friendly staff and a wonderful evening at the revolving restaurant.
Overall experience was perfect.
October 19, 2013
Rated 5.0 out of 5.0 by TeamMyers1 Our honeymoon
Excellent!! Staff were fantastic well mannered, dressed, extremely helpful and friendly. Nothing was a problem. Could not fault this resort. Room and amenities were A+ will definately return and have recommended to all family and friends. Great job guys you all helped to make our honeymoon brilliant!!
Also the rugby 7's started while we were there and found that the service etc did not change just because they had so many high profile athletes as guests. Love it!!
October 16, 2013
Rated 4.0 out of 5.0 by Bails Just Perfect...
Great room overlooking the ocean, spacious and tasteful, full size fridge and good kitchen you could stay there for a month!
Spa in room and very convenient location for shopping and Surfers without being in the noisy hustle bustle.
Would definitely stay here again and for longer! Didn't want to leave!
October 9, 2013
Rated 5.0 out of 5.0 by babydoll39 Home away from home
We loved, loved and loved some more our stay at Beautiful Crown Plaza Gold Tower at Surfers.
When my two small children needed assistance to get leeches off them the duty manager and his assistant were there on the ready to help us out in every way possible. The small presents I bought them as a reward for thier assistance was shabby as there help was priceless.
I will return to the Gold tower when time and money permits as it is truly a gem on the beautiful Gold Coast.
October 8, 2013
Rated 1.0 out of 5.0 by RobPerth Due for an upgrade!
The staff service was great, however the room and hotel decor is extremely dated and the cleanliness of the room was lack lustre. The hotel is in need of a refurbishment and the lack of amenities at present should not allow it to be a 5 star rated hotel. Also one thing that is of real concern is when a smoke alarm has an AS1851 fail sticker on it, it should not be let out the fire system issues rectified. Smoke alarms are integral part of life safety systems for building to have a faulty one and not have fixed it immediately demonstrates that no care is given to the staff and holidaying occupants young and old.
October 7, 2013
Rated 5.0 out of 5.0 by Megan09 Great holiday - immaculate room.
We came to the Gold Coast for a weeks holiday and were very impressed with our room and service of staff. It was very clean and tidy. We will definitely recommend this to our family and friends and will stay again.
October 6, 2013
Rated 5.0 out of 5.0 by trubluozi Crowne Plaza
We really enjoyed our stay, the room was lovely and the staff fantastic. We had breakfast in Relish Restaurant in the mornings we were there, which was good value for money the first day, but went up in price on the second day we were, and wasn't such good value for money. We went to the Revolving Restaurant for dinner one night and that was great value for money and the atmosphere is great also. The kids loved the pool area! There isn't any free wifi in the roooms, which was a bit of a disappointment, as that's a great thing to go back to the room after a long day and email family and friends about your stay!!!! The cost of internet seemed a little high also. The beds are very comfy, but the sofa bed not so comfy. Great views from the Gold tower!! You don't hear any noise from other guests either, and we were right next to the elevators!!
October 6, 2013
Rated 5.0 out of 5.0 by Mike2BAD Consistently good
We've stayed here a few times now and it's always good.
I particularly like the fact you are not made to feel awkward if you are on a budget by the staff. The rooms are getting a bit old now but are still classy and luxurious. Food is great too.
King beds are ultra comfy and rooms can be made. Ice and dark for a great night sleep.
September 27, 2013
Rated 5.0 out of 5.0 by FionaG Great overall experience
The only critisim is that I would have is that it is a bit of a walk to Surfers or Broady. But other than that, everything was tops. Would definetely stay here again.
September 25, 2013
Rated 5.0 out of 5.0 by Telly Great first family holiday at the Crowne Plaza
We stayed at the Crowne Plaza Gold Tower for 8 nights and thought it was amazing!!!
We have two kids aged 3 and 5 and this was our first experience interstate. I booked the hotel on lastminute.com.au and was upgraded to 18th floor upon request. The view was devine beautiful view of the beach.
Our room was very clean, great sized bathroom, nice big comfortable bed. I would say the balcony was my favourite. We were relaxed after our first nights stay!!
The hotel is in a great location walking distance to both Broadbeach and Surfers Paradise.
We are definitely going to make this an annual holiday.
My only slight disappointment was that I thought we may have received a free upgrade as we stayed for over a week.
September 17, 2013
Rated 5.0 out of 5.0 by MC74 Great getaway on the Gold Coast
My wife and I wanted to get away for a night on our anniversary, and i chose this hotel. It was great - the room was spacious, great balcony that allowed views to both surf to the east and hinterland to the west. The staff were friendly, location was very convenient and price was affordable. Really enjoyed it and would recommend to anyone. It's not the newest hotel on the Gold Coast, but it ticked all the boxes I was looking for.
September 9, 2013
Rated 5.0 out of 5.0 by Kerri360 Good size room and great ocean views
Not an ideal location for a hotel in terms of surrounding facilities, but the rooms are large, comfortable, great views, and awesome bed.
September 5, 2013
Rated 5.0 out of 5.0 by Noelene27 Spacious Rooms with great view
We stayed in the Gold Tower and were surprised by the spaciousness of the room and thought the views were amazing. We were on the 12th floor. The customer service at reception, the restaurant and the Revolving restaurant was exceptional.
September 3, 2013
Rated 5.0 out of 5.0 by StevenQ Great Hotel
The hotel is old, but it comes with great location and Nice sea view and garden, swimming pool and great service. Free parking. Easy to get beach.
September 3, 2013
Rated 4.0 out of 5.0 by SeanFL Great view relaxing stay
Hotel is starting to look and feel a bit old and run down. However the rooms in the Gold Tower where we stayed were enormous. I could see myself spending a few nights there comfortably. Centrally located on the coast but far enough away from Caville Avenue to not hear any of the usual week end night street noise.
Easy walk to the beach
Staff were very helpful and friendly .
September 3, 2013
Rated 2.0 out of 5.0 by Neverprebookandpay Booking name blunder
I didn't take a printout of the booking - paperless operation.
Got the the check in counter and was told there was no booking under my name (as on my licence). Upon checking a few times, same result. Horrible feeling of having to look for another place with wife and kids in toe. It was getting a bit late in the afternoon and kids were tired. The place was paid for, so I would have lost my payment and would have to pay for another place as well.
August 28, 2013
Rated 4.0 out of 5.0 by JDBRIS 360 Restaurant
I was dissapointed with the seafood buffet.
The prawns/crab and bugs were watery anfd flovouress and could tell they were frozen.
The rest of the buffet was acceptable.
August 21, 2013
Rated 5.0 out of 5.0 by hanch hanch
I arrived early and was able to check in - a relief as I had been travelling since the early morning.
The room was lovely - great layout. Most comfortable bed.
The staff were all polite and helpful - felt like they went the extra mile for me
August 18, 2013
Rated 5.0 out of 5.0 by Jenjen84 Amazing holiday experience!!
Everything was excellent, cleanliness, service, comfort, view and so on. Highly recommend to anyone!
August 17, 2013
Rated 4.0 out of 5.0 by ReadyFreddy Worth every cent
I would definitely recommend this hotel to a friend, Took an Ocean view room and it was worth every cent,,, Big comfy room,,, ,,, good room service,,,,,enjoyed in-room Jacuzi ,,, heated pool was nice in winter,, nice Gym if u r keen,, in Surfers paradise which makes it close to everything,,,
The only withdraw would be unavailability of free WiFi for guests !!
August 11, 2013
Rated 5.0 out of 5.0 by Loulou67 Great service, great everything
Great room service, food, swimming pool, overall excellent thats why I keep coming back
August 10, 2013
Rated 5.0 out of 5.0 by Atbell Loved staying here!
Ocean view was amazing, breakfast was beautiful, lovely hotel, will definitely stay here again
August 8, 2013
Rated 4.0 out of 5.0 by ggm90210 Very enjoyable experience
Great room and facilities. Restaurants are very pricey though.
August 4, 2013