Rated 4.3 out of 5 by 106
Rated 5.0 out of 5.0 Thrilling exprerience
Absolutelly thrilled with an upgrade to Gold Tower. Stunning room, comfortable and functional. Best views. Room service, cleaners, pool/restaurant staff, receptionists and concierge - highly professional and helpful. Best pool and surrounding area as well as parking. We come to this hotel for the 3rd time and will hopefully again.
January 9, 2014
Rated 2.0 out of 5.0 by Mtgibbo Left to be desired
What was meant to be a nice night for the 2 off us has not quite ended this way. Whilst I understand that not every stay or experience will be perfect I am still being left with disappointment after our stay at the Gold Tower. From the time we arrived and was looked at funny when I asked for a trolley to move our luggage to the post heck out letter telling us we drank the wine. (hard to do for a couple of non drinkers)
Anyway I hope the rest of the people will have better luck and enjoy their stays.
January 9, 2014
Rated 2.0 out of 5.0 by Lozzah2007 No Recognition as a Gold Elite Member
When I checked in i received no recognition at all! Quite disappointed compared to Holiday Inn's/Crowne Plaza Perth where I have stayed in where I get at least a letter and a coupon for a drink and the offer of a newspaper.
The Gold tower, the washing machine dryer unit did not function correctly so I had to grab my wet clothes walk over to the other building and pay for the privilege of using the dryer there.
I paid a premium to stay over the new year eve and new year day period this year, won't do that again.
Let's hope my next trip to Singapore and Kuala Lumpur can redeem this experience.
January 6, 2014
Rated 3.0 out of 5.0 by PaulSydney Quite good
The room and bathroom were both a decent size. The toilet is separate (in our room it was next to the bathroom and a sort of walk in robe area. Unfortunately the toilet space is pretty small and someone had in the past scratched graffiti into the door. What sort of guests had been in there? Generally though, everything in the room was well cleaned and in good working order.
The quality of food from the kitchen was very good. My wife and I enjoyed two excellent dinners in the hotel.
A few things made the hotel seem a little average at times. Food trays and rubbish from other rooms were stacked up in the corridor near our room for a time. While this was partly cleared away when we informed reception we would hope for a little more initiative to keep the public areas clean.
Similarly, all the pool towels were gone when I went to the pool and I spent some time looking for them. A staff member finally asked me what I was looking for, and called for more towels. "I'll bring one to you," he said. Unfortunately he did not. Not a big deal but it's an indicator of service standards.
It's also noticeable that no-one greets guests or helps with bags on arrival. Once again, we could manage but it is quite a contrast with Melbourne or Sydney hotels that cost no more.
Breakfast was unfortunately pretty chaotic. The food from the buffet was fine, but service was patchy. Tables either side of us were asked if they would like a coffee, had plates cleared, etc. We seemed to be seated in a sort of 'do not serve this table' twilight zone'.
January 1, 2014
Rated 5.0 out of 5.0 by MiniMini Nice Hotel
We stayed in a 1 bed room spa apt, the room was big and clean.
The view from the room was very beautiful.
We enjoyed spa in the room everyday, my kid loved that.
We could use parking area for free which is very good.
Also I would like to say thank you so much to one of reservation staffs who call me for an answer to my email(request), she has great customer service skill.
I will stay next time, if I go to Gold Coast again.
December 24, 2013
Rated 5.0 out of 5.0 by elisha1977 great service from the reception manager
great service from the manager when i had a problem . Problem was fixed and then she gave us breakfast the next morning for the problem . We will def be back !!
December 16, 2013
Rated 1.0 out of 5.0 by jcadiram Overpriced and dated
I was extremely disappointed with my stay at the Crown Towers on Surfers Paradise.
The cost of one night, including buffet dinner in the revolving restaurant and breakfast the next morning, was exorbitant given the quality of the room - the room was extremely dated and our stay was quite disappointing given that, for the price, we had expected up-to-date luxury. I understand the cost of the buffet was built into the price of the room, but even so these rates should be halved at least to compensate for the sub-standard rooms... I felt like I was staying in a road-side motel, not a hotel.
December 11, 2013
Rated 5.0 out of 5.0 by DD58 Perfect
The moment we entered the hotel we were greeted warmly. The check in was efficient and informative. The room was spotless and fresh. The view from the balcony was beautiful. Staff always greeted us with a smile and made our short break very enjoyable and relaxing.
December 2, 2013
Rated 5.0 out of 5.0 by Trenners The quiet Gold Tower
Away from the crowds
The room had nice space
overlooking the Surf, a magical place
Dinner was delicious
the decor superb
A swim in the morning
Do not disturb!
November 27, 2013
Rated 4.0 out of 5.0 by MadArt A good deal!
My adult daughter and I stayed at this hotel a couple of months ago.
We had originally booked somewhere else, but due to a change in plans (not of our making) at the last minute rebooked a mystery deal which turned out to be at the hotel.
Our room had a great view out to the ocean and was nice and quiet at the far end of the hotel.
The staff were helpful in trying to suggest 'gluten' free food as my daughter is Coeliac.
We also enjoyed a great seafood buffet at the Revolving Restaurant at the top of the building. Great views all around as well.
The only drawback I could see is that it is a fair walk to any of the shopping/restaurant centres of Broadbeach or Surfers.
There was a Tramway being constructed in the main road out the front of the building, so it should be an easier way to travel to these areas.
As we ended up having to go in school holidays, the pool area was overrun with kids.
November 23, 2013
Rated 5.0 out of 5.0 Very happy
We only stayed for the one Saturday night but enjoyed every minute of it. Room was very spacious with a breath taking view. Staff were very helpful. We would definitely stay there again. Thanks
November 20, 2013
Rated 4.0 out of 5.0 by KWright A great stay ... Except for the fire alarm!
We enjoyed out stay and were impressed with the room and facilities. The staff were friendly enough and the room was cleaned to the highest standard.
We were staying one night and needed a restful sleep before an early start and a big drive the following day. Unfortunately this box was not ticked. The fire alarm sounded at 4am. We followed procedure (your told to stay in your room and a voice will sound over the P.A system) but when we didn't hear any directions after what felt like 5 minutes we started to get convened. We called reception and were told to stay in our room. We then received a call 10 minutes later to say all was ok.
We managed another hours sleep but did not wake up rested like we had hoped. When we asked upon checkout what happened we were told 'it's a fault that happens on some floors'. Hmmmm wish I hadnt agreed to paid for an 'upgrade' and then we may have been on a floor that didn't have a 4am wake up.
The breakfast was really good in relish restaurant so that was a positive
November 12, 2013
Rated 5.0 out of 5.0 by kristee37 comfortable stay
A great comfortable room. had to walk to broadbeach for more of a selection on restraunts and cafes.
November 11, 2013
Rated 3.0 out of 5.0 by Kenonabreak Watch the Credit Card Imprint
The welcome and stay here was good. The room whilst dated was in both good repair and clean.
The issue with my stay was the $50.00 charge to my Credit Card which I was not aware of until arrival.
On departure I was advised it would automatically be refunded and would take 3 days.
Not so, 3 days on I am told that weekends do not count and it could take 5 days.
This is plain wrong, holds should be released immediately. I stay at various Hotels and this is the first time I have encountered the $50 hold, previously they just take the details and confirm it is active.
Note to self, avoid this Hotel chain if this is their standard practise.
November 11, 2013
Rated 4.0 out of 5.0 by Mairead60 Great Hotel brilliant views
We stay at the Crowne Plaza regularly and have recommended it to family and friends. It's out of the noise of Surfers, but with a light rail stop right outside, it's only one stop from Central surfers, the resturants at Broadbeach and the casino. There is also a great seafood smorgasbord restaurant on top with amazing views. Staff are also friendly and helpful, nothing was a problem!!
October 31, 2013
Rated 4.0 out of 5.0 by Sharne007 Great room, comfortable bed and generally good atmosphere
Our stay was good and turned out to be all that we were expecting! Only disappointment was the delay in check-in. Normal check-in time is 1.00pm of which we arrived just on 12.40. Reception advised room was not ready but should be available soon. We were asked to wait around till they gave us a call. Only after making a follow up 30 mins later did I get advised by Reception that the room was only going to be ready at 2.00pm. If we were told this earlier, we would have made plans to go out and have lunch as opposed to sitting around idly with the impression the room was going to be ready "soon". Room was only ready at 2.30pm. So yeah not very reliable in terms of their times. Rest of the stay was good with no further issues!
October 30, 2013
Rated 5.0 out of 5.0 by Marleneann Perfect, friendly accommodation
“Perfect, friendly accommodation”
5 of 5 stars Reviewed 27 October 2013 NEW
We purchased an ocean view "mystery deal" from Wotif at a very good price. It is a little out from the Surfer's Paradise main shopping center but this was a blessing in disguise as it was the weekend of the Gold Coast 600 car race. Yes... the timber furniture is a little dated but suits the establishment and reminds me of the Queen Mary 2 Cruise Ship.... strong and regal. The things I liked most about this hotel were...
1. It was so quiet.
2. The room was very large.
3. It had a separate toilet room.
4. The room had a fantastic view.
5. The whole establishment was spotlessly clean.
6. The room temperature was just right and quiet.
7. All the staff were friendly and explained things well.
8. The bed was really comfortable.
9. The best spa bath I have ever used...strong jets and good water temperature controls.
10. Class without snobbery!
October 29, 2013
Rated 3.0 out of 5.0 by ScottyChops48 Impersonal service
The reception staff did not welcome us as they should have. They treated it as if it was a chore. They just got our credit card details and gave us out room key without making us feel welcome. They seemed as if they were reluctant to help us. It was very clinical. On checking out, they didn't ask us if we enjoyed our stay or anything. In saying this, the room service was very good and our room was spotless. The bed was very comfy, but the bottom sheet kept coming loose and bunching up as you rolled over which was annoying.
October 27, 2013
Rated 5.0 out of 5.0 by Supernatural Friendly Staff
The friendly staff and excellent customer service make this hotel stand out. Yes, the rooms are a little outdated but the friendly staff, great food, and excellent service make up for it. The hotel is a good 15-25 minute walk from both Surfers and Broadbeach but this is not problem when you have to walk off the excellent food. The only constructive feedback I have is I had to flag down a staff member to get a second cup of coffee at the breakfast buffet, and the hotel just has to watch the use by dates and quality of the food in the mini bar. One of the chocolate bars looked like it had been melted and then placed in the fridge- did not look inviting. Better room internet prices would also be welcomed.
Overall I enjoyed my stay and will put this on my list of preferred Gold Coast Hotels
October 26, 2013
Rated 5.0 out of 5.0 by DonDon05 Outstanding
The room was beautiful with a gorgeous view. All the staff were all so cheerful and friendly it made you feel fabulous, from check in to check out every one of them we came across had a smile and made a point to say hello. They even organised a complimentary bottle of champagne and chocolates for our anniversary which was just above and beyond, it certainly made our stay special. I stayed in this hotel many years ago and there was nothing to entice me to go back, now I have already booked to return next month. Thank You SOOO Much.
October 23, 2013
Rated 5.0 out of 5.0 by Allan13 Great staff and very nice room and bed
We had not been to this hotel prior to this visit and will certainly stay there again when we spend time at the Gold Coast. When we checked in the staff were extremely helpful and this remained the case throughout our stay. The Gold Tower swimming pool was relaxing after a day around town. The room was in very good condition and there was plenty of space to store luggage out of sight. The bed and furniture were well maintained. Like most hotels the internet charges of $19 per 24hours seem high but the connection was good. Overall the hotel is one that we would recommend highly.
October 21, 2013
Rated 4.0 out of 5.0 by Surfer888 Lovely view
Lovely pool great bed fantastic view great value for money.
October 20, 2013
Rated 4.0 out of 5.0 by JoH59 Relaxing weekend
Had fantastic room with excellent views - including whales which could be seen from the balcony.
Friendly staff and a wonderful evening at the revolving restaurant.
Overall experience was perfect.
October 19, 2013
Rated 5.0 out of 5.0 by TeamMyers1 Our honeymoon
Excellent!! Staff were fantastic well mannered, dressed, extremely helpful and friendly. Nothing was a problem. Could not fault this resort. Room and amenities were A+ will definately return and have recommended to all family and friends. Great job guys you all helped to make our honeymoon brilliant!!
Also the rugby 7's started while we were there and found that the service etc did not change just because they had so many high profile athletes as guests. Love it!!
October 16, 2013
Rated 4.0 out of 5.0 by Bails Just Perfect...
Great room overlooking the ocean, spacious and tasteful, full size fridge and good kitchen you could stay there for a month!
Spa in room and very convenient location for shopping and Surfers without being in the noisy hustle bustle.
Would definitely stay here again and for longer! Didn't want to leave!
October 9, 2013
Rated 5.0 out of 5.0 by babydoll39 Home away from home
We loved, loved and loved some more our stay at Beautiful Crown Plaza Gold Tower at Surfers.
When my two small children needed assistance to get leeches off them the duty manager and his assistant were there on the ready to help us out in every way possible. The small presents I bought them as a reward for thier assistance was shabby as there help was priceless.
I will return to the Gold tower when time and money permits as it is truly a gem on the beautiful Gold Coast.
October 8, 2013
Rated 1.0 out of 5.0 by RobPerth Due for an upgrade!
The staff service was great, however the room and hotel decor is extremely dated and the cleanliness of the room was lack lustre. The hotel is in need of a refurbishment and the lack of amenities at present should not allow it to be a 5 star rated hotel. Also one thing that is of real concern is when a smoke alarm has an AS1851 fail sticker on it, it should not be let out the fire system issues rectified. Smoke alarms are integral part of life safety systems for building to have a faulty one and not have fixed it immediately demonstrates that no care is given to the staff and holidaying occupants young and old.
October 7, 2013
Rated 5.0 out of 5.0 by Megan09 Great holiday - immaculate room.
We came to the Gold Coast for a weeks holiday and were very impressed with our room and service of staff. It was very clean and tidy. We will definitely recommend this to our family and friends and will stay again.
October 6, 2013
Rated 5.0 out of 5.0 by trubluozi Crowne Plaza
We really enjoyed our stay, the room was lovely and the staff fantastic. We had breakfast in Relish Restaurant in the mornings we were there, which was good value for money the first day, but went up in price on the second day we were, and wasn't such good value for money. We went to the Revolving Restaurant for dinner one night and that was great value for money and the atmosphere is great also. The kids loved the pool area! There isn't any free wifi in the roooms, which was a bit of a disappointment, as that's a great thing to go back to the room after a long day and email family and friends about your stay!!!! The cost of internet seemed a little high also. The beds are very comfy, but the sofa bed not so comfy. Great views from the Gold tower!! You don't hear any noise from other guests either, and we were right next to the elevators!!
October 6, 2013
Rated 5.0 out of 5.0 by Mike2BAD Consistently good
We've stayed here a few times now and it's always good.
I particularly like the fact you are not made to feel awkward if you are on a budget by the staff. The rooms are getting a bit old now but are still classy and luxurious. Food is great too.
King beds are ultra comfy and rooms can be made. Ice and dark for a great night sleep.
September 27, 2013