Rated 4.3 out of 5 by 90
Rated 5.0 out of 5.0 by Poohbah Great Hotel
Unfortunately we only had one night at the Crowne Plaza Surfers Paradise - would have loved more! Wonderful room, huge, well laid out and great amenities. Quick check-in and out, and friendly staff. An absolute bonus was the free parking. Will use this property again.
July 23, 2013
Rated 1.0 out of 5.0 by Porte DISAPOINTED!
Sadly this is not going to be a very pleasant review for a couple of reasons... Firstly the staff, not all, at the front desk, need to be a little more skilled in customer service!
Secondly the access to the restaurant, not the revolving one, is not great for a person with a disability..
There is no visible access and half of the staff had no idea how to deal with a person in a wheelchair..
After some commotion and explaining that I am a journalist and write about access around the world, they found the service entrance and suggested I use this!
Why should it have to be so?
There was no assistance in the dinning area to make sure my breakfast buffet was a smooth experience.. To be fair, after I looked in the direction of a member of the wait staff, I was asked if I wanted some assistance...bit late at that point..
Quite simply, I was to say the least very disappointed and it is unlikely I will be frequenting this hotel any time in the near future..
I made comment about the fact there was no access and it just fell on deaf ears..
Crown Plaza...you are better than this!
July 11, 2013
Rated 5.0 out of 5.0 by czm2013 Great value for money
I reckon it's one of the best in Gold Coast. Will definitely book there again
July 10, 2013
Rated 4.0 out of 5.0 by rae74 great service.helpful staff.very comfortable
Was a great comfortable room overlooking the ocean.Nice large room with own spa
July 5, 2013
Rated 5.0 out of 5.0 by Jono66 Excellent room & wonderful staff
Highly recommended. Excellent beachfront room on level 18. Room, bed & amenities all excellent. Just a very short drive to Surfers, the shops, the Casino, the beach & the surrounding suburbs & beaches. Staff were excellent, friendly & offered fantastic service. We will most definitely be returning again for another holiday in the future.
July 2, 2013
Rated 5.0 out of 5.0 by Helz68 Room with an ocean view- Superb
I was planning my husbands birthday getaway for a while now and I chose the Crowne Plaza as we have stayed there before.
He was blown away by the hotel and ocean view room, he especially liked the in room spa bath which he took good advantage of which was located in the Gold Tower.
The staff were very efficient and the cleaning lady Noni was extremely friendly and went out of her way to be helpful and accommodating to our needs.
The buffet breakfast was a little expensive so we opted to a local café instead.
The hotel is very central to Surfers Paradise and Broadbeach and only walking distance to the beach.
I am glad that my husband and myself enjoyed our stay and his birthday getaway was something he so desperately needed.
We were saddened to leave as our stay came to an end, we will in no doubt return in the future.
June 27, 2013
Rated 4.0 out of 5.0 by Dannyboy89 My weekend away in a awesome room.
I had to come to the Gold Coast for the weekend by myself and stayed at this hotel. The staff were nice and friendly. Got me a nice ocean view room. Absolutely loved the crowne plaza in surfers paradise. I would definitely come back next time I'm in the Gold Coast.
June 22, 2013
Rated 5.0 out of 5.0 by mummy Room and amedaties fantastic, great staff
Thank you very much for a great stay.
Staff were happy, confident and helpful.
June 10, 2013
Rated 5.0 out of 5.0 by Occa Comfortable and well located
Room was nice and staff were friendly and helpful. The hotel restaurant has a variety of nice food and it overlooks the pool. The kids loved the pool. The revolving restaurant attached to the hotel was a treat in itself. Nice to have a tennis court as well!
The only downside was how busy the lifts in the main foyer were, and how far you have to walk to the Gold Tower - only minor things really.
June 10, 2013
Rated 5.0 out of 5.0 by Huntermum Excellent service
Everything was just beautiful. We loved the room service breakfast!
May 26, 2013
Rated 5.0 out of 5.0 by DelJules Upgrade to Gold Tower Suite
We booked a Gold Tower room but upon our arrival they informed us we had been upgraded! Our suitcases were transported from our hire car to our room in no time. On arrival into our room we were flabbergasted! It was beautiful, large spacious bedroom with a separate kitchen, spa bath, separate lounge area with leather sofa and panoramic window, balcony from bedroom including patio furniture and 16 floors up so a gorgeous view over the ocean! We hadn't expected such luxury! We found it very clean, the staff (including the cleaning staff) were helpful, polite and friendly. The area was also extremely nice (although there were roadworks right outside, but as Brits we are quite used to that!) The beach was stunning, clean, no sea weed or stones just clean sand and water!
In the evening we found a lovely shopping area which was very lively with plenty of eating places just 10 mins walk away.
Would we go again? Of course, if we could afford to revisit Australia in future we would return to the Gold Coast without a doubt! We were very sad to leave here and to leave Australia itself! This was our first visit and we visited Perth, Sydney, Melbourne and Gold Coast, fabulous!
May 21, 2013
Rated 5.0 out of 5.0 by unclejar Great Service
I took my son to Gold Coast for his Birthday.The Hotel we were suppose to stay in mucked up our booking.We got onto Wotif and found a room at Crowne Plaza,we were not disappointed.We had a fantastic stay,great service,great room.Housekeeping was also fantastic.My son and I both work in the business in Melbourne,so from us to you well done.
May 21, 2013
Rated 5.0 out of 5.0 by glen989 helpfull staff
friendlly staff, perfect views,great spa and pools.
May 12, 2013
Rated 4.0 out of 5.0 by Iceprincess service
I was impressed with Carmen who serviced our room, it made us laugh as she lined up all our shoes and our makeup - I was staying with my daughter .
My daughter is also pregnant, and the bar staff (blonde lady) took the time on our first night to mix her up a beautiful cocktail, (Relish)
on the second night a male staff member ( Relish again ) also organised a cocktail for her, he made jokes and went out of his way to make sure everything was perfect, - I did fill out a comments card and left it with reception.
My daughter has been very stressed lately, as this is her first pregnancy , and has been very ill, she was able to relax and I saw the sparkle come back into her eyes, it was lovely to see her smile and enjoy herself/
May 10, 2013
Rated 5.0 out of 5.0 by Kathmaree74 Night Away
We had a fantastic overnight stay. The room and view could not be faulted.
Buffet breakfast was fantastic and loved the pancakes.
Dinner at the Four Winds restaurant at $72 per adult and $30 for an 11 yr old was a little way over priced considering the food in which was served. (Sara Lee banana cake as an example)
Would definitely stay again.
May 4, 2013
Rated 5.0 out of 5.0 by Muncle54 Our favourite "resort style" stay
Most of our stays away from home are at Surfers Paradise Crown Plaza. This is obviously to do with the comfort and service we experience at the Plaza and also to do with the location. There is plenty to do on this part of the Gold Coast. If you like to walk, you can easily get to the Casino, Pacific fair, Cavill Avenue and the beach. The promenade goes forever. You can drive easily if you wish to explore or do the theme parks. The courteous staff at the Plaza are great with assisting your "tourist needs". The Plaza itself is relaxing - if you just want to "chill out", the rooms are spacious, the two pools are inviting, the bar is friendly and quite often my wife and I will go there just to listen to the "piano man". Breakfast is great and nothing beats having a lazy breakfast in the revolving restaurant on a Sunday morning OR a meal in the same spot during a summer evening over the weekend. A nice part of the world!!
April 28, 2013
Rated 4.0 out of 5.0 by James83 A good night
Was on the Gold Coast and at the last min decided to stay the night. Booked a unknown hotel deal through Wotif and was very pleased when I got this Hotel as I had stayed there before.
Huge room with spa, however the decor is a bit dated. Clean and had a great view.
It was advertised as five star , witch it is not. Its a good solid four star and a nice place to stay on the Goldie.
April 27, 2013
Rated 5.0 out of 5.0 by Manu2004 OVER ALL A GREAT STAY
Staff friendly and helpful. Stayed in a 1 room
apartment ocean view very clean with a very comfortable bed overall a very pleasant experience. Dinner at Four Winds very nice with a big selection of food to choose from.
Would recomment to friends for value .
Special mention Gail who resolved a boooking issue in a
fast proffessional and courteous manner.
Room package including dinner and breakfast excellent value.
Will most definately be staying again
April 26, 2013
Rated 5.0 out of 5.0 by Dames1986 Great Rooms
Checked into the Gold Tower. Room was very large with a balcony looking directly over the Pacific Ocean, king size bed, spa bath, large wardrobes, and all of the facilities you would expect in a standard room. The room was very clean and housekeeping did a great job during our stay. Although the hotel building is quite old, it is maintained in top condition and very clean throughout. Walking through the halls or around the grounds you would feel that you are walking through a new property. Each of the two towers have swimming pools and spas, free car parking for guests.
To top everything off, the hotel has a revolving restaurant with a seafood buffet each night..
The location of the hotel is directly half way between Surfers Paradise and Broadbeach (an easy 20 minute walk to each) and only 5 minutes walk to the beach. Many cafes and restaurants are within a small distance.
Would I stay again? YES
Value for money? YES - pay the extra and upgrade to gold tower which provided you with a spa bath and ocean view room
Food? GREAT food
April 25, 2013
Rated 5.0 out of 5.0 by BillK Great surounds and ammenities and food
Stayed for my birthday with my wife. Room was fantastic on the 19th floor. View was also great. Food in the revolving restaurant was as usual fresh and fantastic. Would reccommend for a celebration!
April 21, 2013
Rated 5.0 out of 5.0 by tjrennick The little things matter
It's the little things you notice in such a competitive market and the Crowne Plaza never failed to impress.
Elevator doors were open in the foyer, ready to take you up to your spacious room.
The complementary sparkling wine & chocolates on arrival made the "wow" factor we all experience when opening a hotel door even more wow.
The hotel staff placed us on pretty much the highest floor, which meant we had a pretty decent view & private balcony.
The concierge was helpful & friendly, and we're yet to find something he cannot do. Cheers for printing out our tickets.
Our friends who were staying at another hotel were suitably jealous of our room. Definitely the little things that made our stay here so good.
April 16, 2013
Rated 5.0 out of 5.0 by GPRVN Great Service
Made my stay at Gold Coast really comfortable. Close to the theme parks and famous Thai Restaurants.
April 14, 2013
Rated 4.0 out of 5.0 by Vila71 Great location and fair service
I choose to stay at IHG for its consistent level of meeting expectation regardless of where you are in the world. Crowne Gold Coast is perfectly positioned, has ample parking and I found the concierge along with the restaurant staff to be of a fantastic level of service.
My only disappointment was the lack of recognition of the loyalty system, no upgrades offered even when asked after allowing time to be offered, no newspaper, no late checkout and no loyalty envelope on arrival. These are all areas I've come to expect from years of staying at IHG. As this was also my wedding weekend of which I advised, again nothing was extended as a loyalty member.
Overall I would stay again, but maybe inclined to look around for other option before committing.
April 13, 2013
Rated 5.0 out of 5.0 by JD45 Friendly staff and wonderful views
The reception staff were very welcoming and friendly which sets the tone for a great experience. The facilities are great - especially the lovely pool, and the views are amazing. The cleanliness of the room and the hotel in general cannot be faulted. We really enjoyed the in-room spa bath and our visit to the revolving restaurant.
April 12, 2013
Rated 5.0 out of 5.0 by Yarrum Chance to recuperate
We needed a break. We'd both got flat, mentally and physically. Our stay helped us relax and boost our energy levels.
March 28, 2013
Rated 4.0 out of 5.0 by Fareeda clean room, comfortable bed and good service
All was good, except for the fact it's not easy parking, we stayed in gold tower but never parked there as there was never a car park. available. And in the other tower we had to drive around twice looking for a park..I would think it would be better to allocate one parking bay per room.
March 24, 2013
Rated 4.0 out of 5.0 by Mandy66 Comfortable rooms
We found our room to be very comfortable and of a very good size.
We stayed in a King Bed Deluxe Spa Studio.
Also the Mini Bar pricing for the wine was very acceptable paying only $15 for a bottle of reasonable white wine.
Would recommend staying here and look forward to another visit later in the year.
March 17, 2013
Rated 1.0 out of 5.0 by Marky12201 Not worth it!!!
I went down to the GC for an early birthday treat for my wife thinking Crown Plaza Gold Tower was good but am extremely dissapointed. For starters we booked a king spa delux rom..but we couldn't even fit into the spa. To get in I had to have my knees up and not being comfortable..and that was just by myself! Secondly the pillows were so rock hard. We went for a relaxing weekend but have ended up with a sleepless weekend due to uncomfortable pillows. Even the spare pillows were pathetic. Next the car parks. There are numbers on the ground, presumably for each room, but our number was always used by others. From this we had to use other car parks and couldn't park in the same spot. And on saturday night there were more cars than there were parks...obviously some were for visitors which then clogged up the already tiny carpark. Finally on our way out the lady didn't even ask how our stay was otherwise I would've told her how unpleasant it was for both of us. Usually I like to stay in the room as much as we can because we paid for it, but this time we were relieved to get out. There was no Gold Tower reception either which meant under-funded which is quite obvious.
March 11, 2013
Rated 5.0 out of 5.0 by conns BEST ON THE GOLD COAST
This hotel is great , you feel like you are being welcomed back home every time you stay here ,The staff are awesome ,and the little welcoming touches make you want to come back more often.
The view from the room and the sound of the ocean make your stay magical .
March 10, 2013
Rated 5.0 out of 5.0 by sandra64 great night
my husband and i stayed one night had a great time,room and meals were great. thankyou crowne plaza.
March 1, 2013