Rated 4.3 out of 5 by 148
Rated 5.0 out of 5.0 by gra he me everything we wished for
from the moment we arrived we knew it was going to be a great experience, upgraded , free bottle of wine , and amazing views from the 19th floor, we can not fault ,,,, the room had climate control, a spa to die for , the room was clean and felt like a home away from home, it is so quiet you dont realise your not the only guests....
from a local point of view we could have been anywhere in the world and you wouldnt know it ,,,we were so happy we picked Crown Plaza ,,,room service is very fair and great food, elevators are fast , car parking was a breeze,,,it even has a bar on the corner with pokies and a great atmosphere...... close to the casino and surfers its perfectly in the middle of both ....yep we will be back !!!!! thanks again
July 18, 2014
Rated 1.0 out of 5.0 Atrocious IHG ''ambassador''
Rude and cold, unfriendly, unhelpful front desk. Poor amenities, poorly presented. Have sent a complaint letter to the GM. Please look out for it. I expect a reply.
July 14, 2014
Rated 4.0 out of 5.0 Good stay, just refine a few details to be 5 star
We've stayed at the Crowne Plaza a few times now and we've generally had a good time and filled with plenty of great memories for the Gold Coast. But this time around, a few cracks appeared.
All good stuff first - location is great, facilities good, rooms generally good, buffet is good, staff are great and helpful/friendly.
I don't usually leave bad reviews but these needed to be shared...
There is no DVD player in the family based room. For parents with kids, this is a must to help wind them down. Not always movies, they watch TV shows to help feel comfortable. Most other places offer this.
If you are requesting a family room and providing the age of the children, the cost for breakfast should be included. There is no possible way we can leave the children in the room while we enjoy our included buffet breakfast. And the additional cost was an unexpected $100+ for the week.
Finally, the cost of breakfast for children is excessive. We have a 5 and 7 year old. Both had to eat breakfast with us at the cost of $14 each. They only ate 2 pancakes, a piece of fruit and half a glass of milk. Hardly worth $14. Please consider a better pricing structure for children. A 5 year old should not be in the same cost as a 14 year old.
Finally, bed side light was blown, clock radio didn't work and the Spa bath was absolutely filthy. The kids wanted their first spa and it was nothing but filth coming out of the pipes. Disgusting!
July 6, 2014