Rated 5.0 out of 5.0 by Tracey5 Lovely rooms and great location
This hotel was booked as a mystery night and couldn't have wished for a better place to stay. Booked 2 rooms as had other family with us, we were given a larger room with great views all around. Ended up booking as additional night through the hotel at a great rate. Hotel is in a great location, nice short walk to beach and shops. Will definitely stay there again.
April 11, 2013
Rated 5.0 out of 5.0 by Jimbo48 friendly and courteous service
service from check in to revolving restaurant to dining room to tavern to late nite bar to breakfast restaurant was a very high standard and staff were a credit to the company and their trainers
April 9, 2013
Rated 5.0 out of 5.0 by Joyful9 Comfortable bed and great service, BUT !
Our stay was very lovely with a magnificent view of the ocean and surrounds. We only have one complaint.
The Shower recess was not very clean.
It needed a very good scrub and clean.
The Staff were exceptional, friendly, helpful and just very lovely.
We have stayed here before and will stay here again, because we thoroughly enjoyed every moment.
April 8, 2013
Rated 4.0 out of 5.0 by ysul Nice location but the room could use some maintenance
Spent three nights for the easter weekend 2013 in this hotel. The location was nice, close enough to few eateries and shopping centres. But the room air conditioner was broken on our first night, it got fixed for the second night but the third night it stopped working properly again. The shower door can't be closed properly and we ended up having pools in the bathroom each time we took a shower.
Receptionist was brilliant, the guest next door played extremely loud music and the reception responded to our complaint almost instantly. They also sent somebody to check the air con on the first night although unfortunately he couldn't really help.
Should the room maintenance had been up to the standard, I would have rated our experience as 5 stars.
April 6, 2013
Rated 5.0 out of 5.0 by Jessie3989 Would definitely stay again
My daughter and I stayed for the first time over Easter.We had a 10th floor room and stayed 2 nights.The view was lovely and the room had everything we wanted.We found the staff very helpful and polite.We ate Sunday breakfast in the revolving restaurant and enjoyed both the food and the view.We'd recommend this hotel to anyone and will stay there again.A touch of class without the pretentiousness!
April 6, 2013
Rated 5.0 out of 5.0 by mazcom Staff Always go Above and Beyond
This is one of my favourite hotels on the Gold Coast due mainly to the friendliness of staff and exceptional recognition of Priority Club status. The rooms are showing their age but are always clean and parking is a breeze (and free).
Only negative for me is the internet - you can get limited free in the lobby but it never works. Internet in room is expensive and not free even for Platinum level guests in their frequent stay program. If you are on business and need reliable internet (as I always do) then the cost mounts up very quickly. Enough to make me chose another hotel even though otherwise this hotel is great.
March 24, 2013
Rated 4.0 out of 5.0 by Wen58 Great service and awesome restaurants.
Spent a weekend at Crowne Plaza Surfers Paradise for my birthday, after all the rain we have had in Qld lately a weekend away with sunshine was faboulous.
The staff were great, I felt looked after and great champagne.
March 23, 2013
Rated 4.0 out of 5.0 by andrea16 Nice experience - lovely view from room
Thanks, we really enjoyed our stay, be it a short one....Room spacious with a great bed..............thanks again
March 9, 2013
Rated 5.0 out of 5.0 by revcom Great room and food despite weather
Dismal weather (not hotel's fault of course) but couldn't fault anything else
March 8, 2013
Rated 4.0 out of 5.0 by Richard61 Pleasant and understanding check in
I was staying at the Crowne Plaza Surfers Paradise as a stopover before a conference I was attending in Brisbane hosted by another hotel group. I was also spending a couple of nights with my partner in mid March there and wanted to see what it was like. I was intending to drive up the Pacific Highway coast road on the Sunday with all my equipment for the conference and then drive into Brisbane refreshed on Monday to setup for the conference starting on Tuesday. I was forced to drive via the new England Highway due to the coastal flooding and had to endure a lot of rain on the way. I was very tired when i arrived. I was checked in very efficiently and with empathy for my situation by the evening reception girl who I was later told was Jenae. She then asked about my requirements for the evening and was very helpful. I also mentioned I had all this equipment in my car and wanted to park it in a safe place. I was directed down to the Gold car park and was instructed to meet Michel there and he would show me where to park in front of the security cameras so my car would be safe. This made my evening a lot less stressful than my journey and I was able to relax in the beautiful room I was allocated. I was very impressed with this attention to detail. I am looking forward to my stay with my partner on the 15th March and am sure it will be as pleasant a stay as my short visit last week.
March 3, 2013
Rated 5.0 out of 5.0 by Oldies2 Friendly & Helpfull Employees
Being regular visitors to CPSP, we have found all employees to be welcoming, friendly and helpful. One of the many highlights is the dining options, with the outstanding buffet breakfast at Relish restaurant, and, a choice of a buffet seafood dinner at the unique 4 Winds Revolving restaurant or an impressive a-la-carte menu at the warm and welcoming Relish restaurant. When you add to this, the swimming pools, spas, tennis courts and gymnasium, together with the famous Surfers Paradise beaches, we would not consider anywhere else.
March 2, 2013
Rated 4.0 out of 5.0 by ST80 Comfortable beds and good view.
The breakfast is not good as last time I lives here. The others are good.
March 1, 2013
Rated 5.0 out of 5.0 by Judyqha Caring staff
I recently had major surgery which resulted in me being on crutches during my stay at Crowne Plaza. I would like to compliment the staff for their caring attitude regarding ability to get around the hotel.
February 26, 2013
Rated 5.0 out of 5.0 by dav777 EXCELLENT STAFF SERVICE
As always a thoroughly enjoyable stay, a lovely room (upgrade) extremely attentive staff & a great dining experience.
February 21, 2013
Rated 3.0 out of 5.0 by fande no wifi, just can't believe it
No wifi, just can't believe it in gold tower.
but gold tower is a nice place for family short term stay with washing machine in room.
February 20, 2013
Rated 5.0 out of 5.0 by Zaiman12 location, staff and room
Once again my stay at Crowne Plaza Surfers was the best. The location is great, the view from the ocean view suite is just that - a magnificent ocean view! As always I was greeted like it was important to have me there! Room was great, clean, roomy and great position - couldn't ask for more. Always sleep well there! cant fault it!
February 16, 2013
Rated 2.0 out of 5.0 by PeterandTrace Very dissapointed
My wife and I booked this hotel for a weekend getaway and took the accomodation and dinner in the revolving restaurant package.
The room was poor, toilet kept running, a dirty ash tray was left on the balcony and windows were that dirty you could not see through them. Most issues were rectified after contacting the front desk. We did have to clean the balcony glass ourselves so we could see the view as the cleaner still had not rectified on the second attempt.
Dinner at the restaurant was good, took the early booking so we sould see both the daytime and night views and a good selection of food.
Checking out again soured our experience getting overcharged and finding out later, was not even offered an apology...not good enough Crowne Plaza.
February 10, 2013
Rated 5.0 out of 5.0 by sharonp Very clean, comfortable and relaxing
We had a beautiful room, with a luxurious bathroom and a very comfortable bed. My only disappointment was the pillows.
We will stay again soon.
February 10, 2013
Rated 5.0 out of 5.0 by Happiness008 Perfect holiday and convention hotel
My wife and I have been "regulars" at the Crowne Plaza and before that when it was a Travelodge and under the two brands we have possibly 200+ returns and so we obvioulsy like the place. We like the original building over the Gold tower as it is quiter than the Gold Tower.Concierge, reception and housekeeper staff are excellent and responsive. The best rooms are the king rooms with spa and once you have stayed in one of these you will find it very hard to "downgrade". If you can't obtain one of these then the rooms with (1) and (the highest floor number on each floor - I think 13?) are excellent as well. The revolving restaurent is a must for one evening meal and Sunday brunch during a stay. As well as a bar inside the hotel there is also one open to the public attached to the side of the hotel. This bar is more a sports bar where you can mingle with the locals and lose some money playiing the pokies! For a relaxing holiday at Surfers the Crowne Plaza is hard to beat.
February 9, 2013
Rated 2.0 out of 5.0 by killarneyken Bedding
Whether it was mildew, age or the dry cleaning / wash powder residue the bed and / or pillows had a damp, musty, wet grass smell - and it was a very nasty smell - the room overall was dated not pleasant - it was more like a 3 star hotel room.
Worst Crowne Plaza room I have stayed in.
Charged for internet - when in other Crown Plaza hotels it has been complimentary due to my Gold membership.
February 5, 2013
Rated 4.0 out of 5.0 by RACY Glen Edenborough
Everything in the Crown Plaza hotel ,was exelent,but every time we stay there the 1st bar lets it down.The service is very slow and is always under staffed.When we order a meal most the time (not always) it is a 30min + wait.This is the only reson give a poor rateing for service and staff it has to be looked at.I am not one to winge but this seems to happen all the time and we stay at the Crown Plaza Broadbeach and we stay there ALOT.
February 2, 2013
Rated 5.0 out of 5.0 by velma Room and bed great could not ask for better service
stay in towers best room ever will stay there again loved it
January 30, 2013
Rated 5.0 out of 5.0 by Fraggle relaxing
We had a fantastic time at Crowne Plaza, Surfers Paradise! Highly recommend it! Only drawback was that it was not right in the heart of Surfers but we still enjoyed it anyway!
January 22, 2013
Rated 5.0 out of 5.0 by Pheonix131 Treat Yourself We keep going back
With so many places to stay on the gold coast where do you stay? We have stayed at many different places but have been going and will keep going back to the Crown Plaza, great access close to everywhere but away from the hustle and bustle. pamperyourself in the beauty spa, treat yourself to a sensational meal in the revolving restaurant. choose one of the pools or spa's to relax in. The rooms are lovely the staff are exceptional making this one of our favorite hotels to stay in.
Treat yourself to a wonderful stay and enjoy the Crown Plaza Gld Coast.
January 20, 2013
Rated 5.0 out of 5.0 by GFMac Top hotel
We really enjoyed our stay here, had a great room(corner room) with views from all 4 windows(including bathroom) and balcony.
Breakfast was very good.
The pools were excellent after a swim at the beach which is only a short stroll away.
The hotel is easy to find and to access when driving with good underground parking.
All in all, a top spot.
PS. Try the little Vietnamese restaurant across the road(highway) great value and delicious food. You won't be disappointed.
January 18, 2013
Rated 5.0 out of 5.0 by DMac63 Clean relaxing and very enjoyable
Arrived 3 hours early and the rooms was not ready (not that we expected it to be), however the reception staff, Jenae & Danielle, were fantastic. They made us feel very welcome, allowed us to use the facilities whilst we waited and then called us when the room was ready.
The service was outstanding, with the staff being very attentive. Breakfast was included and the choice was great, even for the more discerning eaters. Chefs would cook eggs to order and were most helpful. The wait staff in the dining room were great (Royce and Azizi), explaining how everything worked.
Rooms were always clean and plenty of towels provided. The hotel is located between Cavill Ave and Broadbeach, so if you don’t might a 15 min stroll it’s in a great location. We certainly couldn’t complain.
Although we won’t be travelling again until mid-2014, this will be the first place we look at staying.
Check out the deals they offer, for the 8 nights we stayed I considered it to be great value.
January 17, 2013
Rated 1.0 out of 5.0 by cjarick Never again...
I have been coming to this hotel for over 10 years - usually with stays longer than 10 days. This time I was given a room with broken air-conditioning, The night manager came up and opened and slammed the sliding door to try and fix it?? (at approx 10pm at night) I had to sleep in another room for the night and on the second day had the option to change rooms or get the air-con fixed. I changed rooms - The problems I found with the new room were - curtain railing was falling down (I fixed it), Many insects near the coffee cups and through the bathroom, cobwebs in the ceiling corner, the toilet would only half flush and the safe needed to be fixed. The room was across from the service entrance and this door would slam at least 50 times a day. In fact ALL doorjams could have been serviced as the room next to us would have its door slammed often. I ran from the hotel each day and when I returned, tired, sore feet etc, the room was not serviced often (past 3pm). One day I put the sign out as I was tired, housekeeping rang and woke me to see if I wanted room serviced. I also ordered drinks by the pool and the barmaids looked crabby I was told to wait for them while my shorts dripped water all over the floor.
There is more but I'm now glad to be home....sorry! Not recommended - BTW I got nothing from being a Priortity Club member!
January 15, 2013
Rated 4.0 out of 5.0 by JOSEeeeee THE BATHROOM TOO SMALL
I LIKE THE HOTEL THE ONLY THING I COULD SAY IS THAT IT LOOKS OLD.
January 15, 2013
Rated 5.0 out of 5.0 by MaggieNT1 Great Value on the Coast
We had a very pleasant stay and loved the Four Winds 360o Floating Restaurant.
Fantastic value for my son whose birthday it was and turning 12 years old and a buffet for $32.00 was great value!! This made his birthday 12 times better.Heaps cheaper than Hoggies which was the other option.
Excellent view and reception friendly and attentive. Great room.
****** 6 stars to staff for going that extra mile. Thankyou!
January 15, 2013
Rated 5.0 out of 5.0
by Mamadodo Professional and friendly
I had a great deal of difficulty with my initial booking through the priority club website and was not expecting a great stay because of this. They charged me over the prices quoted and would not listen to my side of the argument when I tried to invoke their 'guarantee'. Instead Priority Club directed me to approach the Hotel directly. I could not speak more highly of the Crowne Plaza Surfer's Paradise. The staff was understanding and made every effort to make me feel a valued customer. I was compensated for my problems with an upgrade to an oceanview room which was roomy and had a fabulous view of the water. They also comped us breakfast for the whole family. I was so impressed with the service and quality of the room, we decided to stay another 4 days and booked directly with the hotel to avoid any other issues!
Good for you Crowne Plaza and particularly the General Manager who wrote to us to personally apologise for any difficulties we may have encountered. I will not only stay again but will tell everyone I know.
January 15, 2013