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Rated 4.4 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great service Upon arrival the staff were very friendly and helpful,eager to help with any problem.Room was very clean, close to everything we needed for our stay.Highly recommend this property. November 24, 2013
Rated 5.0 out of 5.0 by Great Place to stay Excellent service - great rooms - friendly staff - wonderful food - will certainly come again, November 23, 2013
Rated 4.0 out of 5.0 by great service from the time we arrived our family group of 12 adults and 4 kids had a great time your staff from the front door to the restaurant staff could not do enough to make our stay enjoyable we have stayed at the crowne plaza many times and have all been enjoyable I would like to thank rosemary the restaurant manager for looking after our group for breakfast every morning did a great job as did her staff November 21, 2013
Rated 5.0 out of 5.0 FANTASTIC view What a GREAT way to start my stay. Walking into my room and seeing that view just made me feel like a different person. The only things that really bothered me was... With that beautiful beach outside, I wanted to keep my balcony doors open at night. But some people around my room sat outside their balcony and talked all night making a lot of noise. The bed is a bit soft. And the breakfast buffet at $32 per head is very steep. Otherwise, everything was great. Definitely recommend it to my friends. November 17, 2013
Rated 4.0 out of 5.0 by Plaza stay Great restaurant with good service, the rooms were clean and tidied at the end of the day. Overall a great stay. Service for the business room was professional November 15, 2013
Rated 5.0 out of 5.0 by Great place to stay After visiting most Crowne Plaza Hotels in Australia, this is the best. Clean, super friendly staff, plenty of car park, excellent breakfast and the best of all is it's friendly and helpful staff. November 15, 2013
Rated 4.0 out of 5.0 by Great staff We stayed for 2 nights using our priority Club nights. excellent value. short walk to the beach and location awesome about half way between Surfers and Broadbeach, very quiet. Rooms a very comfortable. Restaurant staff were very attentive especially to our 2 year old, which you don't see very often. Sunday b'fast on the 26th floor revolving restaurant what a way to start a day. November 13, 2013
Rated 4.0 out of 5.0 by Good bed!!! The tavern was good for cheaper meals if on a budget!!! I was encouraged to book this hotel by the promotion of free wifi only to find out too late that the 'free wifi' is for 30 minutes only per day, but you never actually got that amount of time and when this was questioned the duty manager said ' you must have been downloading' when I replied no I opened two emails and was attempting to send an email when it switched off, she said 'we'll you must be on auto download'. what's that about???? Won't go back November 13, 2013
Rated 5.0 out of 5.0 by Great room, wonderful location We only stayed one night but we felt very special. The room was wonderful - with the biggest bathroom I have ever seen in a hotel even had wonderful views. Beds were very comfortable. I would highly recommend this hotel and I look forward to future visits. November 10, 2013
Rated 5.0 out of 5.0 by Great Hotel I have been a regular guest at Crowne Plaza Surfers Paradise for over 25 yrs that is a statement in itself . Having stayed at IHG group around the world . Crowne Plaza Surfers Paradise is up there with the best November 10, 2013
Rated 5.0 out of 5.0 by Always Just Great Another fabulous stay at the Crowne Plaza on the Gold Coast. The staff are always friendly and courteous, which for me is really important, given the amount of travel I do. Everything is no trouble, and the check in/out process is just so simple, it is like coming home. Many thanks for another great stay - thank you!!! November 10, 2013
Rated 2.0 out of 5.0 by Lack of sleep and dirty room I recently stayed at the Crowne Plaza Gold Coast on the 2nd November with my husband to celebrate our anniversary and have a night away from the kids! Unfortunately our night away did not end up being so relaxing at all, as we had the neighbors who were very noisy and who kept us awake half the night with their screaming baby ( which I also suspected was left unattended in the room). Also I was not impressed with the cleanings of the room, there was greasy forehead marks all over the windows, possible greasy hand and back marks on the windows in the bathroom, from god knows what the last guests were doing. Personal property left from the previous guest- tablets and can of tuna. Also there was mould in the shower.We had stayed there before and had a beter stay so it was very disappointing this time. We did however have a nice time dining and the food was great. November 6, 2013
Rated 4.0 out of 5.0 by Position and dining The Crowne Plaza is positioned smack in the middle of Surfers Paradise and Broadbeach. So walking distance to shops is approx. 15 minutes. Ok if you don't mind walking but not recommended with kids. Beautiful Hotel though! Dining at the 360 restaurant was a good experience but don't waste your money on getting buffet for the kids ($30) because all my kids ate was the rice and bread roll. Kids menu at $15 would have been a better option but wasn't offered to us at the time. November 5, 2013
Rated 5.0 out of 5.0 by Great service and fresh air 3rd time I have stayed. Beds are comfortable, great pillow choice, one of the few hotels that have latex pillows. Staff are very helpful. I enjoyed being able to open the door on the balcony to enjoy fresh air. I would highly recommend for those who enjoy walking as it is a little distance to other restaurants and shops. November 3, 2013
Rated 5.0 out of 5.0 by Overall very pleasant weekend A great place to spend a weekend. The dining experience was made even more pleasurable by the service provided by Angela in the Bar and Miroslav in the restaurant. October 31, 2013
Rated 4.0 out of 5.0 by A great weekend away! We had an awesome time at Crowne Plaza. I held a surprise Proposal/Engagement party in Cristel's room and it was amazing. I would like to thank Shannon Johnson, Ann Maree and the staff on the night for making it such a great night! I'm now engaged to my beautiful fiancé and could not be a happier. Thank you again for a great weekend! October 29, 2013
Rated 4.0 out of 5.0 by Comfortable Specious Room It should be called Broad Beach and not Surface Paradise. Far form shopping hub. Bathroom grouting need attention as there is built up mould. Pillows a bit uncomfortable as they are too soft. Choice of hard and soft pillows recommended. We wanted to make a booking for lunch on Saturday, staff member who was on duty on Friday 18th October afternoon in Four winds restaurant was a bit rude on the phone, She needs some training in Customer Service and Phone ethics. We decided to cancel our booking and went to Jupiter's for lunch. Poters not very helpful. When we checked in there were about 3 poters all were standing and chatting around the concierge desk, None approached us and offered assistance. Our first visit did not create a good impression. We usually stay at the Sheraton, Jupiters or versace thought will try out Crown as it is part of Intercontinental. We have stayed in Intercontinental hotels in Dubai, Oman and Sri Lanka (Very long time ago). Thank you for the complimentary bottle of wine and chocolates. Really appreciated. B'fast in Four Winds was excellent. Friday dinner we dined in Relish the waiter who served us (Male- sorry can not remember his name, wears glasses) very professional and friendly, nothing is too difficult attitude. Well Done great guy. October 26, 2013
Rated 3.0 out of 5.0 by Disappointing I was a little disappointed with this visit. We go to this property fairly regularly. Noticed the standard has really dropped in the last twelve months. Towels looked old, bathrobes very old, pillows needed replacing, spare blanket fraying. Many things you'd normally find at a Crowne Plaza were missing. We needed to ask for Bathrobes, Body Wash, Coffee Sachets etc. Staff were friendly, but not happy - they lacked their usual enthusiasm. At check-in, the reception 'forgot' to mention our room only had two double beds instead of a king. We may not be that young anymore, but it was our wedding anniversary and I'd noted that in our booking. October 23, 2013
Rated 5.0 out of 5.0 by Relaxing & Child friendly Recently (September/October 2013) I have stayed multiple times & multiple nights at this Crowne Plaza. Excellant service from the staff and all the crew. Very friendly (many thanks LULU & Rose) for smoothing things and making life so easy. Highly recommended. October 16, 2013
Rated 5.0 out of 5.0 by most pleasant experience at Crowne plaza surfers paradise. lovely room with views. very pleasant and helpful staff . most helpful and obliging staff.. lovely room with views. memorable experience at the four winds restaurant. late check out a real bonus October 12, 2013
Rated 5.0 out of 5.0 by Outstanding Service, Amazing View, Will Be Back! We stayed at the Crowne Plaza Surfers Paradise over the October long weekend. The service received was outstanding and friendly and I thank all staff for going over and above to ensure we enjoyed our stay. The room and facilities were clean and tidy at all times and room service was always on time, with fresh food! The view of surfers from our room was unbeatable and definitely made for a fantastic holiday! Can't recommend this hotel enough - we will be back without question! October 10, 2013
Rated 4.0 out of 5.0 by Great hotel - excellent service Stayed 3 nights over weekend.Wonderful room partly obtained being platinum member.Overall great weekend but somewhat spoiled by the food served in the adjoining pub October 4, 2013
Rated 5.0 out of 5.0 by Great atmosphere and excellent staff. Great location, easy access to all activities. Good foos and fantastic revolving restaurant that gave me opportunity to take fantastic photos. Excellent staff support and easy access to pool and spa. My family loved staying at Crowne. October 3, 2013
Rated 5.0 out of 5.0 by Big room but it is at the end of surfer paradise Staffs are very helpful and polite. Room is spacious. However, the location is more to borad beach instead of surfer paradise. So have to get cab to go there. October 1, 2013
Rated 4.0 out of 5.0 by Fantastic Up grade The room was nice , great views and reasonable clean, It could of needed a bit of a clean to get rid of the mould and old dirty silicon around the shower bed. It may of been nice to have a queens size bed or at least a stretcher bed , at a reasonable price, so we could of all got a great night sleep. but over all a very memorable experience . good value for money.. October 1, 2013
Rated 5.0 out of 5.0 by Great room. Very clean and great service. This hotel had great service. They were very helpful. The room and service I received for the 3 night stay was exceptional. The room was was clean and bed got made every day and bathroom facility was cleaned and replenished. Breakfast was amazing every morning with the buffet with so many thing to chose from. It just was all round a great stay. September 26, 2013
Rated 5.0 out of 5.0 by " OUR HOME AWAY FROM HOME'' As this was our seventh stay of six nights this year, we feel we are entitled to refer to CPSP as our "home away from home". We continue to return because of the friendly and welcoming employees, who ensure our visits are always enjoyable. Another attraction is the superb buffet breakfast at Relish restaurant, together with the smiling and happy employees, who tend to your every need. This also applies to the evening a-la-carte meal, which is served in the same restaurant. With the other amenties available and the famous Gold Coast beaches a few minutes walk away, who would consider anywhere else. September 25, 2013
Rated 5.0 out of 5.0 by Great family stay We had a great 5 night stay. The kids liked te buffet breakfast and good value or kids meals including a drink and a dessert. Pool facilities great kids liked that. Rooms a good size for 4 people an views of the city and beach. September 24, 2013
Rated 5.0 out of 5.0 by Perfection!! My husband and I came here for our one year anniversary and it absolutely exceeded our expectations! We were in the Binna Burra suite and it was so amazing the view was incredible from every room! The bed was so comfy we wanted to take it home with us! Very helpful staff who gave us recommendations of restaurants and stuff to do. Plus the price was so affordable for value!!! We will be back!!!! September 24, 2013
Rated 4.0 out of 5.0 by Good The hotel was quite good, the room itself was quite dusty. It was clean but looked like no one had been in there for quite some time. The balcony was very small but ok seeing as we were in a hotel and not an apartment. The tavern next door was great for a CHEAP meal and drink. Pool and spa were nice. We took advantage of the offer to pay a bit extra for a sea view and we were glad we did. September 19, 2013
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