Rated 4.4 out of 5 by 144
Rated 5.0 out of 5.0 by ozseagirl Lovely corner room with terrific view
This was our first time staying at a Crowne Plaza and it will definitely not be our last. The room was well beyond our expectations.....large, great view and the beds were very comfortable. We enjoyed the seafood buffet in the revolving restaurant (too bad it was so dark out and we could not see the sights, only the lights) and thought that the buffet breakfast was one of the best we had had. The front reception staff were very friendly and attentive and there was lots of "free" parking in the underground garage. Thank you Crowne Plaza for giving us a "mini" holiday from everyday life.
September 10, 2013
Rated 5.0 out of 5.0 by Tasha12 Great views,comfort and caring service
We return to this hotel almost every year and have done so since 1996 when we joined the Priority Privilege Club. Only once during this time have we not been happy with service and accommodation.
Our favourite accommodation is a suite in the Eldorado Tower Broad Beach end. The suite has a good size balcony; the rooms of both bedroom and lounge area of the suite overlook the ocean, the side window in the bedroom looks down the coast whilst the delightful bathroom with its large windows provides expansive views of the hinterland collectively making an all round beautiful outlook. The bed in our suite 2311 was just so comfortable, the comfort includes the pillows. My husband, a chiropractor is extremely aware of the comfort of beds and pillows with regard to backs and necks.
There is a small kitchen area with microwave, kettle and is well set up with crockery, glassware and cutlery. There is no toaster and you are not permitted to use any other cooking devices. If you join Priority Privilege the expense of not having cooking devices is offset by the use of your dining card and the voucher for in room service. At times extra vouchers are provided by the club.
It is my belief that in the GOLD TOWER of the hotel there are kitchens available however I am not sure that you can use your room discount vouchers in this area; at times good deals can be purchased through the net. We have stayed in the Gold Tower and whilst it is newer and it is lovely we preview the older Eldorado tower.
The in room dining quality was excellent, the food was delivered hot and very well presented. The lovely lady in this section realized by the amount of food we had ordered that there was more than two people dining so took the time to call us back and ask if we needed any extra crockery. The food and service in Relish restaurant where we had breakfast, lunch and dinner was excellent, even better than on our previous visit. This visit we did not go to the revolving restaurant as on our last visit when we took friends for a special occasion we found that it was not to our liking and the price did not match the food. The opinion of our friends who live in Surfers and have there own hotel/resort is that the standard of the food various. I would love to see part of this restaurant made available on Saturday nights to an A La Cart Service, perhaps the menu could be the same as that in Relish. It is my thinking how relaxing and pleasant it would be to just sit enjoy being waited on whilst taking in the magnificent views that this revolving restaurant provides.
The hotel has two well kept swimming pools, beautiful grounds with lawns and garden. A very sweet chapel overlooks one of these areas.
I noticed that there were conference rooms which were being used at the time of our stay.
Transport can be a bit tricky if you do not have a car as the hotel sits between Broad Beach and Surfers. There is a bus service at the front which services quite a few areas unfortunately the stops for this are no longer directly out the front of the hotel due to the new train line. We found that the bus service that ran through the back streets was a better option for us.This bus service, provides a quite frequent service to Broad Beach and beyond plus Surfers and beyond, two stops and you were at the Broad Beach shopping mall, a little further on and you were at Pacific Fair. The Surfers direction the bus went onto SeaWorld. Fit healthy people could easily walk into Broad Beach. I recommend this lovely hotel to those of you who enjoy being spoilt; for example you like the luxury of having your bed made daily with crisp clean sheets, daily refreshment of clean soft towels, a prompt delicious in room service menu as well as restaurant in house options, great views, comfort and caring service; if this is you, then look no further than this hotel. Thank you Crowne Plaza and especially your staff for another memorable stay.
September 7, 2013
Rated 5.0 out of 5.0 by Me59 Great People
I used points and was pleasantly surprised with my upgraded room staff and room were excellent would recomend this hotel to all of my associates
September 4, 2013
Rated 2.0 out of 5.0 by Rambo24 Poor service
Flew back from UK and to avoid a long drive, decided to stay overnight. Being a priority club member, was offered late checkout which foolishly I declined during check -in( at 10:30pm).
Overslept the following morning and around 10:30am requested a late checkout and the reception staff simply refused.
But what struck me was the attitude and the way the guy at reception staff spoke to me. I was surprised that such a large hotel did not have any room to allow for late checkout albeit a couple of hours !
September 2, 2013
Rated 5.0 out of 5.0 by Christine62 Comfortable bed and great service
Excellent service, clean, tidy rooms , friendly efficient staff , beautiful views & fantastic food in both restaurants - - - - what more could you ask for !
September 2, 2013
Rated 5.0 out of 5.0 by Murf05 spacious accommodation and great service
We enjoyed our stay at the hotel from the moment we arrived. The staff were extremely friendly and helpful. Our room was spacious and with an outdoor patio we had excellent views of both the ocean and the hinterland. We booked dinner in the restaurant and again the service was very attentive and friendly. The meals were well presented, well cooked and full of flavours
August 29, 2013
Rated 4.0 out of 5.0 by AstroJohn64 Australian Astro Imaging Conference
Overall good amenities, a nice atmosphere and very helpful staff.
August 29, 2013
Rated 1.0 out of 5.0 by Stevent Noisy, overcharged and worst sleep ever.. AVOID
After checking in to my deluxe room which was on the lowest level possible (3). This room was noisey and had no view. I contacted the desk to see if I could be moved, sure however there's a $20 fee involved I took this opportunity and was moved to the 19th floor. This room had a better view but was probably the noisiest room I have ever slept in. Other guests and staff talking and slamming doors from 2.30am until check out. WORST SLEEP EVER. I ordered room service as I had a mountain of work to complete, I ordered the club sandwich which I was told would take 40mins. 40 mins later the food arrives great, after signing the bill and $5 tray charge I open the lid and see a chicken burger I spoke to the team member who delivered it and ask to change it who said that it would take another 40 minutes which I declined. I then enquired about wi-fi which was a ridiculous $25 for 24hrs again this I declined. Breakfast was good however upon check out I was charged for 3 full breakfast instead of the 1. If you love a bogan pub make sure you check out the tav interesting to say the least. I would definitely not stay here again or recommend this property. I would like at a minimum to be reimbursed for at least the upgrade charge as the noises associated with that room was definitely not what I expected.
August 26, 2013
Rated 3.0 out of 5.0 Increase more manpower to improve the poor service.
Conciege not good service. Very slow. After checked in, wait for 30min, luggage not yet sent to room. We went down to Conciege to remind them to send up to room because nobody answer our phone calls. Housekeeping also the same, nobody answer phone call, we asked for dental kit at 7pm, til the next morning we haven't received any. Nobody answer call so we called reception to pass message.
August 21, 2013
Rated 5.0 out of 5.0 by Cijul23 Spacious room with fantastic views
Loved the corner room. Plenty of space,very comfortable bed. Service could not have been better by all staff who were friendly and accommodating.
Tavern at side of hotel was convenient and had great atmosphere and great inexpensive meals prepared by hotel.
Buffet breakfast in hotel had extensive choice and great food and open unti 10.30 am .
Hotel is located within walk to Broadbeach, bus stops virtually outside door to Pacific Fair, Surfers and Jupiters etc.
Stay was topped off by late checkout and cocktail drinks with manager and staff.
Have stayed at hotel for many years, have tried others and always come back. Best service and overall experience. Will be staying again on next trip and can highly recommend.
August 18, 2013
Rated 4.0 out of 5.0 by Guvenator Room cleanliness
I have stayed at this Hotel I think 3 times so far this year.
The atmosphere and staff are of excellent quality.
The ambience is very relaxing.
One negative I did have on my last visit was the garbage bin in the room was not emptied on one day.
That said I would still recommend this hotel highly.
August 18, 2013
Rated 5.0 out of 5.0 by Neil61 Great relaxation
A very relaxed environment with friendly & efficient staff.
Easy check-in / check-out procedures in place.
Good facilities - value for money.
August 17, 2013
Rated 5.0 out of 5.0 Everything I expected
As usual I was made to feel welcome and at home. Staff were very professional and friendly....and the upgrade made my stay perfect.
August 13, 2013
Rated 5.0 out of 5.0 exellent room and a great view
My wife and myself booked a room for 2 nights on line from our home base in Victoria.We were not sure what the hotel would be like,when we arrived at the hotel we were not disappointed.We checked in and the girl at the front counter asked if we wanted to upgrade for a small price and with sea view and we said ok.We got to our room and were delighted with what we got.Thanks to hotel staff it made our holiday much more enjoyable.The hotel does have a pool but due to our short stay and not taking swimwear we were not able to use the pool.
August 12, 2013
Rated 5.0 out of 5.0 by louie30 Excellent rooms and restaurants - outstanding customer service
Thank you for making our stay in Australia at Surfers Paradise a relaxing vacation. We really appreciated how accommodating the staff were, the friendliness of employees, and the beautiful views from our rooms. We had 3 rooms for our extended family and it was greatly appreciated that they were grouped together. The breakfasts each morning were excellent, and having the convenience of concierge service to book tours for us - it really was a highlight of our family vacation. We look forward to staying at Crowne Plaza again!
August 12, 2013
Rated 5.0 out of 5.0 by jimbo67 nice room and great view
always enjoy stay your hotel. Good service and in great location
August 12, 2013
Rated 4.0 out of 5.0 Crowne Plaza Broadbeach Gold Coast
Hotel was lovely
Rooms were nice.
Breakfast was great.
But don't eat in the revolving restaurant.
Seafood was watery. Frozen then thawed, and very average for the price paid. Much better seafood dinners can be found in the Broadbeach mall.
August 11, 2013
Rated 5.0 out of 5.0 by Shirlz01 Amazing!
Great hotel, exceeded all expectation, great service very professional and friendly. Highly recommend!
August 9, 2013
Rated 5.0 out of 5.0 by Cottle Very enjoyable stay
Everything was great, except the experience of food at the attached public bar attached to the hotel. We were interested to watch the start of the cricket, it said big screen, so thought that would be a BIG screen, it was hardly bigger than the one in our room. They also had about 4 tvs going, all different stations , no sound. We ordered fish, it was revolting, we were sure it was reconstituted fish, tasted like cardboard. If this is run with the hotel, the food needs to be severely upgraded. This is the bar that you go outside to and wak around to get to, but is advertised in the lift of the hotel.
Apart from that downer, everything was great and would come gain.
August 8, 2013
Rated 5.0 out of 5.0 Best Service Ever From Crowne Plaza Surfers Paradise - for my Wedding
well what can i say? a big thank you to annmaree for all her help with making my wedding what i dreamed of.
from checking in to checking out of the crowne plaza, the service was absolutely amazing i have never ever had this service before at other motels/hotels/resorts i have stayed at.
The buffet breakfast on ground floor was a big WOW the best buffet breakfast ever, even my family and friends were amazed by the buffet breakfast, food, nice and fresh, a lot of variety of different foods, and excellent service. Room service was excellent as well.
The wedding reception - all my family and friends, just spoke highly of all the staff that worked at my reception, so friendly and always there offering you drinks. The meal for the wedding ( i dont have any words to explain how it was) the lamb and chicken just melted in your mouth along with the vegetables, to tell you the truth for about 4 days that was the talk of the wedding was how yummy the food was, i would like to get married again to have the food again hehe a big thank you to the chefs that night, awesome.
I highly recommend this hotel to anyone, i will be defiantly staying here again.
Thank You Crowne Plaza See Yous Again Soon :) x
August 8, 2013
Rated 5.0 out of 5.0 by Macs Clean room, comfortable beds and A1 service all around.
Had a very enjoyable stay the first time and the second was just as good. A great establishment with superb service.
August 2, 2013
Rated 5.0 out of 5.0 by Liltarn Great service
Excellent service, wedding was beautifully catered for, food was devine & the rotating restaurant was amazing
August 2, 2013
Rated 2.0 out of 5.0 by RJM1 Not Looked After
After our last stay in July where the stay was a nightmare, we were told that we would be looked after when we returned in August. Nothing special happened and in fact had less tea bags? Food apart from seafood at the restaurant is definitely not worth the money.
July 27, 2013
Rated 5.0 out of 5.0 by KaitlynsMum Excellent service and great value
We loved our stay at the Crowne. The service was excellent and our room met and exceeded expectations for what we paid to stay. it was very affordable and we would recommend it to anyone!
July 21, 2013
Rated 4.0 out of 5.0 by Kazzie Great accommodation
The room quarters were very comfortable. Service provided by staff was very helpful. Only thing I would have liked to have changed was to have free wireless facilities in rooms instead of having to pay fees. Half an hour free wireless in lobby area goes really quickly. Enjoyed dining in revolving restaurant: would have preferred a cheaper price for buffet but still worth it.
July 20, 2013
Rated 5.0 out of 5.0 by NonB Top location with fantastic staff
Location, location, close to everything. Room was great ,We were on a lower floor but the view was worth some lovely photos .Staff.......Well what can i say, from the reception , house keeping and restaurant , all had a smile & were fantastic. The meals were world class. We will be staying here again .
July 19, 2013
Rated 5.0 out of 5.0 by ChrissyB Enjoyable weekend
I stayed at the Crowne Plaza Surfers Paradise with a friend to celebrate my birthday and had a enjoyable weekend. The staff were very friendly and helpful, the room was good and the beds were very comfortable. The food was excellent. Overall a very enjoyable experience.
July 19, 2013
Rated 5.0 out of 5.0 by Angy Lovely room, good service as always
It was a pleasure to return here. Our room - an upgrade - was delightful, comfortable with a good view. Fun to be visited by birds eleven floors up.
Downstairs restaurant offered an excellent value and very good three course menu; revolving restaurant's buffet was great as always - seafood fresh and excellent, other offerings good and plentiful. Perhaps a little limited for desserts compared to previous visits, and we shouldn't have had to ask for claw crackers for the crab and crayfish, but hey, that's a quibble.
This hotel remains a favourite.
July 5, 2013
Rated 4.0 out of 5.0 by Misskatieq Secluded
The hotel room was beautiful and the restaurants were amazing. The only thing I would say was the the Gold Tower felt very secluded to the main hotel. The lobby was empty and felt abandoned. Other than that we had a lovely time :)
July 3, 2013
Rated 4.0 out of 5.0 by RJM1 Noisy Females next door
Room was great but continuous loud music, talking, yelling from 2 females next door throughout the day and all night. The walls were like paper.
July 2, 2013