Rated 4.4 out of 5 by 145
Rated 5.0 out of 5.0 by Oldies2 Home away from Home.
We are regular guests at CPSP and have never experienced a disappointing stay. The six nights on this occasion were, once again, most enjoyable, the highlight being the friendly attitude, knowledge and professionalism of all employees, with whom we had contact. The one disappointment was that Sam (Chef) was not on duty during this stay.
December 12, 2013
Rated 5.0 out of 5.0 by karatelady Lovely place to stay
I love staying at this hotel... Highly recommend and it is handy to everything on the coast. Can't wait for my next chance to get away and stay here.
December 5, 2013
Rated 4.0 out of 5.0 by pipi33 good location but staff less common sense
I feel the hotel located good place to take bus easily. And it is very close to the beach and the river.
But I also feel very helpless about the staff common sense.
On the Nov. 5th noon, I checked out, and then I kept my luggage at the lobby. I waited the shuttle bus at the lobby for more than three hours. I forgot my red coat and blue jeans in the room but during I stayed at the lobby, no one cared me. I feel the staff are less common sense and are not professional.
When I got the Gold Coast airport, I remembered my property left and called the reception and the front manager. They told me the next day they would give me confirmation. So till the next day noon I called them again and again, finally, I got the answer, my property really left there. So I asked them to post my proterty to Melbourne where I would stay next . After I paid them, they posted my property to my appointed hotel.
I have to say the staff are not professional and never care guest really. During my whole stay, none of any staff recognized that I am a member of IHG Rewards Club.
December 3, 2013