Rated 4.5 out of 5 by 47
Rated 4.0 out of 5.0 by kevinzhu117 comfortable
clean room and good environment ,comfortable bed,sleep well .
October 16, 2013
Rated 5.0 out of 5.0 by Billy721 good choice in SZ
It's always good choice staying in SZ at Crowne Plaza. The staff is kindly help you even late checking in and find the suitable room for me. As P member, I feel the valuable service.
October 15, 2013
Rated 5.0 out of 5.0 by jsoo 5 star experience
Check in was a great hassle free experience. We were upgraded to a suite at no extra charge. Our room was large, comfy and had a great sound system. Breakfast had good variety and the dining experience was really good as well. The staff was helpful and friendly. Look forward to the next stay!
October 14, 2013
Rated 5.0 out of 5.0 by Moore722 房间不错早餐很赞
October 10, 2013
Rated 5.0 out of 5.0 by lilili 无与伦比的体验
October 8, 2013
Rated 5.0 out of 5.0 by TempmanCN 精致优秀的IHG酒店
October 7, 2013
Rated 5.0 out of 5.0 by catherinem 很舒服
October 1, 2013
Rated 4.0 out of 5.0 Great hotel
Great staff, service is excellent! Food for western guests could be better, but understandable as most guest are local.
September 29, 2013
Rated 4.0 out of 5.0 Warm and comfortable setting and services
Overall a very pleasant experience. The setting of both the room and the public areas are very comfortable and relaxing.
Guest Relations Officers and Front Desk staff are all very friendly and helpful. They greet you with smiles that make you feel at home. The lobby is tranquilizing and beautifully decorated.
I love the tea sets and stationary sets that are of the same pattern. I suggest they set up a gift shop to market and sell some of these iconic items to guests. I plan to buy some on my next visit.
The only complaint I have would be the up-selling of the waiter in the Chinese Restaurant. I tried to order an appetizer dish but the waiter tried to suggest a set dinner containing that dish which was 15 times the cost. They should first find out the needs of the guests before suggesting something so drastically different.
September 22, 2013
Rated 5.0 out of 5.0 by ThaiLoveThai 口碑很重要,朋友推荐,没有失望
September 18, 2013
Rated 5.0 out of 5.0 by kyhoy9e second visit in three weeks
l never thought of choosing another hotel of this chain whenever l went to Suzhou. I am so fortunate that l can relax myself on the comfortable bed after my walk around Jinji Lake for second time in three weeks.
September 11, 2013
Rated 5.0 out of 5.0 Excellent Hotel
The hotel is well maintained, with excellent interior and unique room design. The room is clean and well maintained. Has a great selection of food for breakfast.
Staffs are polite and helpful.
September 7, 2013
Rated 5.0 out of 5.0 by kyhoy9e Relaxing vacation with lovely swimming pools
Location is great as it was just right next to Jingji Lake. Also a park is nearby for a leisure walk. Yet a drawback is there is a property estate next to the hotel premise. Views from the club lounge give you a full view of the lake. Room is spacious with nice amenities provided. Must swim at the outdoor pool though the size is small. To avoid the crowd, swim at the early hour or before breakfast. One drawback for check in is the sign for IHG member is hard to find. It is quite different from other Crowne Plaza that you may find the member check in sign on the front desk, it is on the floor.
August 23, 2013
Rated 4.0 out of 5.0 by Bossxp A nice traval
It's a satisfying choice,but the room smaller than i expected.
August 22, 2013
Rated 5.0 out of 5.0 by Hongliumd Excellent Hotel
I enjoyed every minute in the hotel. Great experience and highly recommended.
August 19, 2013
Rated 4.0 out of 5.0 by slxh Impressed stay
With daughter this time, and spend good time in hotel. Good service and friendly stuff, espeically wonderful outside swimming poor, my daughter like very much!
Will stay again when next time to Suzhou...
August 5, 2013
Rated 5.0 out of 5.0 Great hotel for a romantic stay
Very comfortable hotel with great service. Nicely located on the lake next to a small park. Very close to metro station to reach the center of Suzhou. The views from the room and the breakfast room are very nice. The hotel atmosphere and ambiance similar to a boat cruise is pleasant and make it different. Service from the staff and concierge was very helpful. We really felt like special guests! That's the most important! Highly recommended!
August 3, 2013
Rated 3.0 out of 5.0 by Billy721 the service need to improve
Stay in CP SZ almost every week, but the service seems not as good as before. Especially 1st floor staff, when I checked in, the staff is fair. When I check out the morning, it's difficult to get newspaper (which is OK, but the attitude is bad). One day, when I park over here, the staff is not willing to pass the ticket to the parking person.
Good facility, but service need to improve significantly.
July 14, 2013
Rated 5.0 out of 5.0 by CuAnh999 Comfortable bed and great service from hotel staffs.
Excellent hotel and I would like to recommend it to my colleagues.
July 12, 2013
Rated 3.0 out of 5.0 by business1000 Used to be my favorite but changes are not positive
This used to be on of my favorite hotels but now they are removing some of the platinum benefits like laundry allowance and free soda from the minibar. I also had the first staff member that was rude during my last visit. He was the chef at the breakfast egg station on Sunday. Usually the staff is amazing here so I assume it was an anomaly. This was my 20th stay at this location but I am now going to look at other properties due to the change in benefits. Beautiful hotel that I loved until this last visit.
June 28, 2013
Rated 3.0 out of 5.0 by KUMA47 Resturant at Lobbie : good food but waiting too long.
I tasted an excelent spaghetti but I waited almost 1 hour to get it after the order.
June 24, 2013
Rated 4.0 out of 5.0 by Billy721 Nice location and facility
Staying at Crowne Plaza is one of the best choice in SZ. The room has goos facility with wonderful lake view at night and walk distance from hotel to lakeside area. Staff are very nice to give me helps. It will be better if the 7th club has more choice at breakfast.
June 23, 2013
Rated 3.0 out of 5.0 fair not worth the price
The price of the hotel is the same as the intercontinental in the same area.
I would prefer intercontinental, which had bette view and better location.
June 23, 2013
Rated 5.0 out of 5.0 舒适的家庭休闲之旅
May 23, 2013
Rated 5.0 out of 5.0 by Sean814 Simply the best
hardware is good as expected and matched with the brand. Service is one of the best that beyond my expectation. Great place for the one who looking for quiet and leisure vacation.
May 8, 2013
Rated 5.0 out of 5.0 by BFMum Beautiful room and the staff are excellent
Upon my arrival I am always greeted with a warm cup of tea....I love this. Check In and Check out are always thourough, timely, and professional.......you never stand at the desk and wait.
The rooms are the nicest I've stayed in and I like the special touches......hand written notes, fresh fruit, anything I need.
Finally, the walking trails to the lake and the rainbow walk area are nice and scenic.
I would definitely return to this hotel!!
April 10, 2013
Rated 5.0 out of 5.0 by ChinaBabs Sun in Suzhou
The Crowne in Suzhou is located on Jinlin Lake, which (with a bit of walking) allows direct access to the lake front and some good restaurants. The hotel is nicely furnished and a welcome, relaxed feeling. Access to the new subway is 5-6 blocks away. The location makes it a good choice for those staying in the area, thus I assume the summer months will be very busy. They have several restaurants, including both Chinese and Japanese. Also, a sunny restaurant for breakfast buffet and American style food.
April 5, 2013
Rated 4.0 out of 5.0 by Jpinto Enjoyed the stay, but disapointed. See my comments below!
I'm a Priority Cub member, I always look for opportunities to collect rewards, I value my points!! I'm very disapointed with the fact that I did not get any reward points by staying at Crown Plaza!! This is the first time this happened to me. I do not accept this since I made the choice to stay at Crown Plaza and I have paid all the expenses; basically it was my choice and my money nobodyelse's. I'm sorry to say but unless this gets reviewed and I get my due points I will not stay there again neither recommend this hotel. I visit Suzhou several times every year in business. I've stayed at the Holiday Inn Jasmine (Suzhou) many times, I was treated extremely well and always got the reward points the way it should be.
Jose A Pinto
April 4, 2013
Rated 5.0 out of 5.0 by chris1027 comfortable and convinient
i visited this hotel for business
it was comfortable and convinient place
March 31, 2013
Rated 5.0 out of 5.0 by Hoegaarden Best Crowne Plaza experience, ever
Stayed for 5 nights on business. Spacious and beautiful room, extremely polite staff who are willing to help you out. House keeping was excellent too. I was working in the room one day, and did not want to be disturbed. When I went out for lunch for about an hour and a half, I pushed the "please make room" button, and when I returned, the room was cleaned. WiFi worked perfectly (I rely heavily on internet access for work) and was stressless, and what's better, it's free. I did struggle a bit communicating with a waitress at the bar, but the next day she remembered me and asked me if I wanted what I ordered the night before. I will definitely stay here again for my next visit, business or leisure.
March 31, 2013