Crowne Plaza Syracuse

Hotel Front Desk: 1-315-4797000

Hotel Fax: 1-315-4722700

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Hancock Intl Airport (SYR)

- Distance from hotel: 7 MI/ 11.27 KM North East l

- Complimentary shuttle available

- Exit Airport onto Rt 81 Southto Exit 18- Harrison & Adams Streets. Continue past Harrison to Adams Sts. At Adams make left U turn onto Almond St. Continue 2 blocks on Almond St. to the Hotel.

Ithaca Tompkins Regional Airport (ITH)

- Distance from hotel: 61 MI/ 98.17 KM South West l

- Exit Airport to St Rt 13 North to Cortland. Merge onto 81 North. 81 North to Exit 18- Harrison & Adams Streets. Ramp becomes Almond St. follow left, hotel is directly ahead. Continue 2 blocks, turn right into our driveway.

Greater Rochester Intl Airport (ROC)

- Distance from hotel: 92 MI/ 148.06 KM West l

- Exit airport to Rt 490 East to Rt 90 East. 90 East to exit 36 to 81 South to Exit 18- Harrison & Adams Streets. Continue Past Harrison to Adams. At Adams take SHARP left onto Almond St. Continue 2 block on Almond St. to the Hotel

Syracuse Regional Transporation Center

- Distance from hotel: 3 MI/ 4.83 KM North West

- From our Driveway- right on Almond to Erie Blvd. Left on Erie Blvd. to State St. Right on State St. to Salina St. Merge right onto Salina to Hiawatha Blvd. Right on Haiwatha to Park St. Right to enter access road.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 9.00 USD

- Covered parking available for hotel guests in garage adjacent to hotel. At your own risk. $9.00 per day for overnight guest parking. no oversized vehicles’ clearance of 7”

Print Hotel Fact Sheet

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Hotel Highlights

The hotel's location in downtown Syracuse, New York offers patrons a fantastic view from almost any room. Accommodations are enhanced to ensure comfort and include conveniences like free Wi-Fi access.
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Guest Reviews

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Overall Experience


based on 386 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Best hotel in the area


March 23, 2015


Recent renovations have made this my favorite hotel in downtown Syracuse.

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Pretty darn good....just short of 5 star though


March 23, 2015

Hi.....Funny the way the stay started out......was not recognized as a Platinum member and ended up with the wrong room. As I was starting to get perturbed, it turns out someone with the exact same name as me had checked in and that explains all the issues. The lady who checked me should have been a bit more careful I guess. The Manager on duty...cant remember his name but he was great..very apologetic and handled himself well. He even went to the Manager of the restaurant on site and said "this is a platinum member coming to dinner". I go down to dinner, and the Manager recognized me as platinum, sat me, and then I proceeded to sit there for 15 minutes while nobody took our order, asked us if we wanted a drink etc. We left...terribly disappointing...ended up having to have pizza for dinner at the Dome (went to see Billy Joel). Not good when we wanted a decent dinner. Ate at the restaurant the next morning and while the waitress was fantastic, they could not keep up with the demand for food on the buffet. The restaurant falls well below the standard of the hotel and takes away the some of the good feeling created by the hotel. I would stay again, but would definitely avoid the should be at a hotel renting by the hour.

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Great Stay!


March 23, 2015

Excellent location with great service, comfortable rooms, and all amenities needed for an effective stay.

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Quite a surprise....


March 12, 2015


We usually enjoy our stay at this hotel. This time was quite different. When we entered the room we found TOENAIL clippings on the nightstand. (I took pictures) The room was also very dusty. And why does housekeeping insist on knocking loudly at 6 am and again at 8 am even when the Do Not Disturb sign is hung on the door???

Posted by CustomerCare
March 21, 2015
Dear Laurie252, Thank you very much for taking the time to share your feedback. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide great service and comfortable accommodations to all of our guest and it is nice to know that the location is well to your liking. Despite of this, it is regrettable that we fell below your expectations due to the condition of the room received. I have forwarded your concerns to the hotel management and I am confident that necessary actions will be taken to ensure that similar situations can be avoided in the future. We value your business with us and hope this experience will not deter you from giving us another opportunity to serve you better in the future. Sincerely, Divina P. Case Manager IHGCare
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