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Rated 4.0 out of 5 by 210 reviewers.
Rated 3.0 out of 5.0 by Great Front Desk Staff, Poor Housekeeping Front desk staff were very accommodating and were able to provide a room with a refrigerator due to my status as a nursing/pumping mother and a crib for my infant son. Housekeeping staff did not speak or understand English very well at all and were quite rude. They also refused to refill the tiny shower condiments (shampoo, conditioner) after the first night. They also did not provide replacements to the disposable coffee cups which had been used, so we had to use water glasses the second day. The room was clean with comfortable beds and plenty of outlets. Internet was confusing, difficult to log in, and kept requiring a new log in after being dormant for more than a few minutes. The bathroom was TINY and did not have a towel bar to hang the used towels if you wish to reuse them. Temperature control was difficult - it seemed we were either freezing or sweating without being able to get "just right" adjustments. I did not use the fitness center but it appeared to be very neat and clean. Overall the hotel is visually appealing. July 25, 2014
Rated 4.0 out of 5.0 by Tiny bathrooms Overall good stay. Only complaint is that the bathrooms are tiny and there is no closet space to hang clothes. A very large person would have a difficult time moving around the bathroom. July 24, 2014
Rated 5.0 out of 5.0 by 5 stars! loved every aspect. rooms were beautiful. service was wonderful. bed was super comfy. wall temp controls was nice. Room service food was yummy. enjoyed the whole experience very much. Rain style shower head was spectacular. never used one before, so great. July 23, 2014
Rated 1.0 out of 5.0 by room was dirty The staff was very nice. The room was very dirty floors window sills . The beds were dirty stained with spots . i will not be coming back ever again. July 23, 2014
Rated 1.0 out of 5.0 by Uncomfortable beds and poor service Beds were not good. Could feel the springs. Had continual problems with house keeping and the staff didn't seem to care. July 23, 2014
Rated 3.0 out of 5.0 by Good Hotel for the Money Overall good experience and very reasonably priced compared with the other hotels in the area. July 23, 2014
Rated 4.0 out of 5.0 by Calm and Comfortable The ambiance of the hotel was very calm. The room was modern, nice looking and comfortable. The view was great.The staff was helpful and friendly. This unconventional round hotel had some odd spaces, like the small triangular bathroom, but the ceiling shower head was a nice experience along with the thick cozy towels offered. The bed was very comfortable with very soft sheets and the fluffiest pillows. The sheets were stretched out though and pulled off the corner when my husband turned. There was no microwave in the room, but I saw one at the ice machine (as we were leaving-it would have been nice to have been told that, and that the ice machines are only on certain floors-some things should be pointed out at check in.) July 23, 2014
Rated 5.0 out of 5.0 by Central Location We chose Crowne Plaza for its central location to downtown Syracuse, the Expressways in and out of the city. We found the hotel very clean, and comfortable. The bed was extremely comfortable. Because of the shape of the building, the bathroom was very compact, but very clean. The towels used during our stay were first quality. We would have liked to have the heating/cooling unit a little quitter. We did use the dining room in the hotel and found that the breakfast meal was very good. The cost for both the room and meal was a bit over priced, but we would use the facility again. July 16, 2014
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