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Rated 4.1 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 by Liked the connecting room feature. I do not feel paying extra for parking was right !! February 26, 2014
Rated 5.0 out of 5.0 by Great service. My son and I stayed at this hotel for a college visit. The staff was super friendly and helpful. Because the hotel is near a freeway, we could hear traffic noise but it didn't keep us from a good night's sleep. We would definitely stay here again. February 22, 2014
Rated 4.0 out of 5.0 by Showers Place and service are great but the showers are by far the worst of any i have encountered anywhere and the reason i can no longer stay there February 22, 2014
Rated 5.0 out of 5.0 by great stall, and comfortable accomodations the staff was friendly and helpful, thank you for a great stay February 21, 2014
Rated 4.0 out of 5.0 by Nice Surprise. I stayed at this hotel in the 70's when it was a Holiday Inn. As far as I can remember, the new interior design from the lobby and public areas, to the rooms, is far nicer now as the Crowne Plaza than it was then. This hotel is convenient to both SU and downtown and it feels like a nice big city hotel. Parking is cheap and though I had read that the upper floors were noisy, I stayed on the 6th floor and I had no trouble with noise. The beds were very comfortable for me, and I love having at least 2 pillows so four was kind of luxurious. The desk staff was very pleasant and customer oriented. We had them call a taxi for us that the cab company said would be there by 5:35 pm. It didn't arrive until 6:05 and in the interim, the desk kept ringing the company and inquiring about our cab. They arranged alternate travel in their airport shuttle should the wait continue. My only criticism would be in the way they handle their room service. The food was good, arrived in a timely fashion and was presented by a courteous and helpful waiter. However, the room was ill equipped to handle the dishes, and glassware we needed for our meal. It would have been nice to have a serving table of some sort like I've had in other hotels. The rolling table could hold all of the serving accoutrements, and be backed up to a bed allowing the bed as a seat for one diner and the office chair from the desk could be the seating for the other diner. We made do with the tiny table that held the coffee machine but everything was so smooshed together that I spilled most of my beer. This caused another problem as we only had one napkin for two diners. It still was a pleasant meal, and the hotel was very satisfactory. I would definitely stay there again. February 14, 2014
Rated 4.0 out of 5.0 by Issue free stay This is probably the fourth or fifth time that we've stay at this hotel and like all the other stays, it was really great. Friendly, helpful staff, comfortable, clean rooms and good food. We will definitely continue to stay here when we visit Syracuse. February 12, 2014
Rated 4.0 out of 5.0 by Cozy stay - ridiculous extra charge I love the Crowne Plaza Syracuse - over the years of visiting, it's my favorite place to stay. I enjoyed the buffet breakfast - with the made-to-order omelets. Imagine my surprise when, for the first time ever, I asked to pay $9/day for parking. Really?? In Syracuse?? You gotta be kidding. February 5, 2014
Rated 4.0 out of 5.0 by Nicely decorated but noisy. The room was very nicely decorated and clean. The staff was friendly and helpful. The only problem was the traffic noise from the highway was very disruptive to my ability to sleep. February 2, 2014
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