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Rated 4.0 out of 5 by 230 reviewers.
Rated 4.0 out of 5.0 by good service dirty elevators and bathroon nice hotel but clean service needs attention friendly check in August 17, 2014
Rated 5.0 out of 5.0 by Friendly Staff/Comfy Beds Everyone was vey friendly and helpful. I will definitely come back for business in August. August 11, 2014
Rated 5.0 out of 5.0 by Nice Rooms The rooms were small but nice. The staff was helpful. Enjoyed my stay. August 11, 2014
Rated 5.0 out of 5.0 by Stay Here in Syracuse I've stayed here in previous visits. This was a last minute reservation and I arrived very late (a little after midnight). They are so amazing at the front desk and they had me in my room in the blink of an eye. I've only stayed on the highway side of the hotel - no noise from the highway. I love the view and waking up to that is awesome. This is my go to hotel in Syracuse. I recommend this hotel to everyone in my company that travels to Syracuse. It's so convenient to everything and quick access to 81 (North or South). The room amenities are great, beds are terrific. Don't stay anywhere else. August 10, 2014
Rated 1.0 out of 5.0 by Horrible and embarrassing I called to book a room for a business associate, I was very clear that I wanted to pay for the room with the card I provided, and that I wouldn't be there. I wasn't told anything about a credit card authorization form. After a long drive, my associate couldn't check in (didn't have cash or a credit card with him). They made him stand around the lobby from 9pm till almost 11pm while I dealt with emailing and faxing the form that I wasn't told about. Poor customer service, August 9, 2014
Rated 5.0 out of 5.0 by Crowne Plaza Syracuse Friendly, Comfortable, Inviting, Stylish, and Convenient location. August 9, 2014
Rated 5.0 out of 5.0 by Excellent experience, but bring ear plugs! Our 2 night stay here was part of a wedding party and overall it was fantastic! The hotel is centrally located so you can get places very quickly and we had a beautiful room with a comfortable king sized bed and great pillows (my husband is STILL talking about those pillows!). The breakfast here is AWESOME! I have never had a better breakfast buffet at any hotel. The parking is also great. The sitting rooms in the lobby areas are very nice also. The only complaint I have, and there is nothing the hotel can do about it because of the location, but it is literally right on the freeway so it is LOUD! Really loud. Definitely bring earplugs for sleeping. Aside of that, the staff was very friendly and accommodating and the experience was great. August 7, 2014
Rated 4.0 out of 5.0 by great room, horrible location downtown, no parking without parking in a 5 story parking garage and carring bags too far. August 6, 2014
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