Rated 4.1 out of 5 by 141
Rated 3.0 out of 5.0 Food Service slow, hotel noisy
We had a large group coming to the hotel on Friday night. We went to the hotel restaurant for dinner, the food was delicious but it took forever. The wait staff could not handle even though the restaurant was not sold out.
We ordered room service breakfast for 7 am and it arrived at 7:25. Our group all needed to leave at the same time, so the hotel was not properly staffed to handle breakfast for the amount of people in hotel. (you would think they would be prepared since we had a group rate).
The rooms are very nice, small but nice appointed. However the noise level was high with the highway and people walking in the hallway.
December 10, 2013
Rated 4.0 out of 5.0 by VayKay Shampoo and conditioner
I absolutely loved what the supplied shampoo and conditioner did for my hair. The hotel was quite comfortable as well.
December 4, 2013
Rated 5.0 out of 5.0 by Syracusegrad12 A fun time had by all!
The whole stay from check in to check out was DELIGHTFUL. The room was spacious, clean and comfortable. We appreciate the service of Kelly (who comped breakfast both mornings) , Sariya was charming as usual. Our compliments go out to the chef sunday night as we all enjoyed our food. Our waitress was a lovely, young lady 23-30 years old (short with medium black/brown hair who knew most of the beers on tap available at the restaurant. The man who cooked the omelets Sunday morning was fantastic, and our dogs had a great time. It was overall a great experience!
November 28, 2013
Rated 5.0 out of 5.0 by DebF40 Overall Comfort
My entire stay was comfortable. The staff was friendly and accomodating, my room was clean and lovely, and I slept great.
November 21, 2013
Rated 3.0 out of 5.0 by IND54 Great decor, lack of knowledge of what comes with room
I changed my original reservation to the online no refund executive level room due to the extras I would receive. Needless to say I did not get to access those extras. I was told that all we had to do was use the room key for access to the exec lounge. The key did not work for me. Therefore I could not access any of the extras in the exec lounge. When it came for breakfast, I was told when we checked in to use the card for the lounge on the 2nd floor. I again tried and nothing. Went to the front desk where I was asked if we were given a complimentary card for breakfast when we checked in and I was not and I told her what I was told. She gave us a card for breakfast at that time. I was charged for the water in the room which we used due to the fact we could not get access to the exec lounge for the complimentary water. There was screaming and much noise in the halls late at night, apparently there were college parties. I thought that staying on the executive level would provide a much quieter atmosphere.
November 20, 2013
Rated 5.0 out of 5.0 by Manny41 Comfortable stay and fantastic service
Stayed here for a youth leader's retreat in Syracuse. The staff was so accommodating. I needed an early check-in due to my flight schedule, and they were happy to help. The breakfast was great, and the room was extremely comfortable.
November 19, 2013
Rated 5.0 out of 5.0 by Mickey930 Nice rooms and service
I would stay at this hotel again. The room was nice and the beds were comfortable. The restaurant was very good and room service was on time. The only cons were the cramped bathroom and having to pay for parking
November 15, 2013
Rated 4.0 out of 5.0 by echevb comfortable and convenient
i stayed with a friend as we attended a conference. the room was comfortable, the parking was convenient. the only two thing i might make a mention on are: room service took 2 hours to receive. it was an order for 2 with one glass of water and one napkin, fork, knife & spoon, althought, the food was tasty. lastly, the highway was a bit distracting, good thing i had earplugs to get the good night sleep i did.
November 12, 2013