Rated 4.0 out of 5 by 234
Rated 2.0 out of 5.0 by Debbie6316 OVERPRICED!
Stayed here to help daughter move into college apartment. We needed to stay 2 maybe 3 nights, only 1 was available, so we took it in hopes to be able to stay the other nights. The rate on the first night was high, but it was convenient to the school. The next morning asked my husband to see if they could extend the stay for an extra night. There was availability, so he told the desk to extend our stay. When the bill was placed under the door the next morning, to our surprise it had increased $30. This was never mentioned to my husband and well we just figured it wasn't worth bringing it to someones attention. We wanted to stay a third night, but to our disgust the price of the room doubled!!!! I understand supply and demand economics, but nothing about the room changed. We were not on a business trip where it could be written off, just a family paying for our child's education. When i questioned if that was the best rate they agreed to drop it $20....still way out of our price range, and especially for what we received. The soap/shampoo was hardly enough for one person and the quality of those items was poor to average. The door to the shower/toilet area hit my knees every time I tried to close it. The third night we went to another hotel where not only was the room more spacious, had better amenities but cost 40% less than the Crowne Plaza Syracuse.
August 22, 2014
Rated 3.0 out of 5.0 by sbsbs ok for the price
fair hotel. do not eat in the restaurant. nothing great close by to see or available restaurants to eat at. I didn't find the front desk staff pleasant or welcoming. I would probably look for other hotel options in the future though the price was quite good. The room was clean, well appointed and the internet access was fairly good. Elevators were not my favorite.
August 22, 2014
Rated 5.0 out of 5.0 by JoeTraveler888 updated
updated and very nice. very friendly staff and very clean. Area around outside under construction but other wise very easy to get to
August 21, 2014
Rated 1.0 out of 5.0 by jaytraveler123 Cannot believe this is a Crowne Plaza!
My company held their second of three conferences at this hotel after experiencing internet issues at the last IHG hotel. I was the first to check-in from my group and could not believe the condition of the room! There was a layer of dust on EVERY surface and to make matters worse, I found a bra on the floor! I called the front desk and they said they would contact housekeeping and send someone up right away to clean up. The room attendant came dusted and picked up the bra and left. After she left I then realized the carpet had crumbs. This time I went down to the front desk (with my children) and explained the situation. The woman at the front desk apologized and said she’ll get my room switched but since they were sold out the day before, it was going to take a while. I told her I would wait and went back to the room. The housekeeping manager arrived and asked what the issue(s) were and I explained it to him. He admitted he did NOT inspect the room and had the room attendant come back to vacuum (and she was NOT happy about coming back to the room). After she left, he came back with a tray of juices and fruit for my daughters and apologized. As I took the juices to put them in the refrigerator, I noticed a receipt and something brown and crusted on the shelves!!
Long story short, had to get housekeeping AGAIN to come to clean that and they never switched my room. That first night I woke up in the middle of the night and noticed NO radio alarm clock. I didn’t bother mentioning it since I was already having a terrible stay (but I did find it when I was checking out behind the desk with a layer of dust on it). The traffic noise also made it hard to sleep there! Plus jack hammering at 7:00 am was not a great way to wake up!
This place was the worst place I have ever stayed in (and I’ve stayed and creepy road side motels!). My company is going back for their last conference and I’m asking to stay at another hotel because this place is horrible!
OH and the comapny had a hard time with the internet the first day (it took a long time to get it fixed)
August 18, 2014
Rated 4.0 out of 5.0 by mac1957 good service dirty elevators and bathroon
nice hotel but clean service needs attention
friendly check in
August 17, 2014
Rated 5.0 out of 5.0 by Alicia E Friendly Staff/Comfy Beds
Everyone was vey friendly and helpful. I will definitely come back for business in August.
August 11, 2014
Rated 5.0 out of 5.0 by JoJo0123 Nice Rooms
The rooms were small but nice. The staff was helpful. Enjoyed my stay.
August 11, 2014
Rated 5.0 out of 5.0 by Dan14094 Stay Here in Syracuse
I've stayed here in previous visits. This was a last minute reservation and I arrived very late (a little after midnight). They are so amazing at the front desk and they had me in my room in the blink of an eye. I've only stayed on the highway side of the hotel - no noise from the highway. I love the view and waking up to that is awesome. This is my go to hotel in Syracuse. I recommend this hotel to everyone in my company that travels to Syracuse. It's so convenient to everything and quick access to 81 (North or South). The room amenities are great, beds are terrific. Don't stay anywhere else.
August 10, 2014