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Rated 4.0 out of 5 by 248 reviewers.
Rated 3.0 out of 5.0 by need feather pillows First of all food was to expensive in the restaurant. Second, price of drinks were expensive also. Will probably not be staying at a Crowne Plaza again. September 3, 2014
Rated 3.0 out of 5.0 by Parking The place was ok. The lobby and bar area were good. The staff was good as well. I know I was warned that I would have to pay for parking but $9 for parking in a garage that is not guarded or even checked left a terrible taste in my mouth. They should just include it in the price of the room or not charge it at all. The other thing that bothered me was the shower. What happened to being able to close a shower door? I don't know if they are trying to be chic, but to me they just look too cheap to afford 2 doors that close rather then just one and the shower stays open. It allows the steam to leak out and make a mess on the floor. The elevator in this place is the dumbest elevator I have ever seen in my life. No buttons on the inside, just on the outside. It is not like you have to swipe a key or anything so I am not even sure what the purpose of having no buttons in the elevator it. If it is security, then once again they have missed the ball. September 2, 2014
Rated 5.0 out of 5.0 by great experience overall great stay, clean, friendly and restaurant was excellent September 2, 2014
Rated 4.0 out of 5.0 by Good Hotel Clean, convenient, comfortable. Can't go wrong here. Price is right, rooms look nice and modern. September 1, 2014
Rated 4.0 out of 5.0 by Great stay in Syracuse The staff here was very helpful. The front desk accommodated our requests for a roll away bed and extra towels very quickly. The room was very comfortable and we got a great night sleep. It was very easy to find and the parking garage was very convenient. When we go back to Syracuse we will stay here. August 31, 2014
Rated 1.0 out of 5.0 by Furious I had the worst experience in this hotel. I had made prepaid reservations since June, and when I arrived at the hotel (coming from a long trip from Central America) they tell me "sorry, we are booked you have to spend the night at another hotel". The next day I checked in to the hotel. I was extremely disappointed with the hotel--specially with the service in the room. In the morning, the towels that would be used, would not be replaced! And the worst was that when I was checking out, THEY CHARGED ME AGAIN FOR MY STAY even tough it had bee prepaid! Definitely not a well run hotel. I would never go back to that Crown Plaza!!! August 31, 2014
Rated 3.0 out of 5.0 by Not your Typical Crowne Plaza I thought this would be a great experience having stayed at many Crowne Plazas and Holiday Inns. The hotel advertised free shuttle to areas in downtown Syracuse. So with reservations in place we went to take the shuttle and we were told it would be a over 45 minute wait. Staff wasnt very friendly. We stayed on the executive floor elevators were dirty and the room was really nothing special. Not good for the Crowne Plaza name. Wont recommend this location or stay there again. August 29, 2014
Rated 4.0 out of 5.0 by Nice Hotel I liked everything about this hotel. My only complaint is that the blankets were not comfortable. August 27, 2014
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