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Rated 4.0 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Great service My group found the stay to be very peaceful and refreshing. And the sale staff did a very good job handling our stay. Thank you September 17, 2014
Rated 3.0 out of 5.0 by Syracuse - great location, lackluster hotel accommodations Great location in downtown Syracuse, close to campus. The booking and check-in was quick and easy. The rooms are somewhat updated, but small. The bathroom was real small, especially for a 6'4" male. The mattresses need replace. You are paying for location at this hotel. September 16, 2014
Rated 5.0 out of 5.0 by Syracuse Experience I found the reception staff to be most welcoming and a modern appearance to the Lobby area. The hotel is situated within easy walking distance of the city centre (in American language spelled center).The guest rooms were inviting and very clean and the sleeping kit worked well. Would recommend to anyone visiting Syracuse. September 15, 2014
Rated 5.0 out of 5.0 by Great weekend Recently my wife and I stayed two nights at this hotel. We were impressed with the overall cleanliness of the room (8/10; not perfect) and the facility in general. Staff were polite and helpful (dining area in particular). The location is only a short and pleasant walk to downtown and adjacent to the university which is very beautiful. We would go back. Graham Z. (Ottawa). September 11, 2014
Rated 3.0 out of 5.0 by A mixed bag. We stayed at this hotel during a weekend trip to see a show at the nearby Landmark Theater. I was disappointed from the start when there was no acknowledgment of our Priority Club membership. Usually, you get a bag of chips and a bottle of water, or something. When I asked the disinterested young man at the check-in desk about that, he told me that was only for Gold level members. The room was nicely appointed and clean. As other reviewers have noted, exiting the bathroom is a bit tricky because of the tight fit. I did not consider this to be much of an issue, however. My biggest problem was an inability to sleep. The mattress was hard as a rock and the fat, firm pillows kept my neck propped at an uncomfortable angle. despite my attempts to pound out a space for my head. The problem was compounded by traffic noise from nearby Interstate 81, which we clearly heard from our room on the 16th floor. We did not check out the restaurant/bar, but it sounded quite lively when we returned to the hotel. The young lady at check-out was much more pleasant than the young man at check-in. We will not be returning to this hotel. September 10, 2014
Rated 4.0 out of 5.0 by Great experience Good atmosphere and clean/comfortable accommodations! September 10, 2014
Rated 3.0 out of 5.0 by need feather pillows First of all food was to expensive in the restaurant. Second, price of drinks were expensive also. Will probably not be staying at a Crowne Plaza again. September 3, 2014
Rated 3.0 out of 5.0 by Parking The place was ok. The lobby and bar area were good. The staff was good as well. I know I was warned that I would have to pay for parking but $9 for parking in a garage that is not guarded or even checked left a terrible taste in my mouth. They should just include it in the price of the room or not charge it at all. The other thing that bothered me was the shower. What happened to being able to close a shower door? I don't know if they are trying to be chic, but to me they just look too cheap to afford 2 doors that close rather then just one and the shower stays open. It allows the steam to leak out and make a mess on the floor. The elevator in this place is the dumbest elevator I have ever seen in my life. No buttons on the inside, just on the outside. It is not like you have to swipe a key or anything so I am not even sure what the purpose of having no buttons in the elevator it. If it is security, then once again they have missed the ball. September 2, 2014
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