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Rated 4.0 out of 5 by 212 reviewers.
Rated 4.0 out of 5.0 by extemely comfortable bed! My stay here was business oriented. The meals were awesome! Service was exceptional. Amenities were very nice, unique My only complaint was when you walk out the doors, smokers are standing there smoking. Should be a no smoking ordinance within 50 ft of doors April 15, 2013
Rated 5.0 out of 5.0 by A great stay Having grown up in Syracuse, I remember when the building was built and I remember the attention to detail that was paid to service and amenities. The Crowne Plaza has far exceeded this. Thank you for a lovely stay and for your assistance with finding lost items. April 14, 2013
Rated 3.0 out of 5.0 by It's average! I am originally from Syracuse so seeing the old Holiday Inn transformed into the Crowne Plaza was wierd! The building looks the same but the inside does look nice. Average accomadations. April 12, 2013
Rated 4.0 out of 5.0 by location bad, service great! The hotel was nice, the room clean and the staff was very gracious. However, the location of the hotel is at the end of a street that butts up to a very busy interstate. We were in a room nearest to the highway and you could here the traffic all night! For that reason this hotel would not be my first choice in the Syracuse area in the future. April 1, 2013
Rated 2.0 out of 5.0 by Okay I was somewhat disappointed with the stay. My room was already unlocked when I arrived at the door. This gave me a very uncomfortable feeling. Although the staff was wonderful, I didn't sleep one bit as the highway noise kept me awake all night. The shower was unusual. Since the showerhead was positioned on the ceiling, it was a bit difficult rinsing. No door to the shower made for another unusual experience. Room service was very costly, $45 for breakfast for three, but the food was tasty. Parking was ample. I probably won't stay there again. March 30, 2013
Rated 5.0 out of 5.0 by Nicest Room in Syracuse. Best hotel in town! the rooms here are very upscale and the hotel is a great value. March 30, 2013
Rated 5.0 out of 5.0 by Mr Mike Enjoyed my stay. Comfortable bed ,great servive and close to Everything. I will difinitlely stay again at this hotel. March 30, 2013
Rated 4.0 out of 5.0 by Clean bed setting and good services The bed setting is clean and can smell freshly washed, although the bathroom is a littel tiny. Welcoming smile of the services providers. March 29, 2013
Rated 4.0 out of 5.0 Very pleased! My wife and I stayed at the hotel the evening before the Syracuse Half Marathon and were pleasantly surprised by how nice it was. The rooms were very clean and attractive as was the rest of the hotel. My wife ate breakfast at the hotel's restaurant while I ran and she told me the food was excellent and reasonably priced. The only negative was the road noise of the adjacent highway, and that really wasn't all that bad. I suggest asking for a room on the other side of the building. I would definitely recommend this hotel and will stay there again for next years marathon. March 29, 2013
Rated 5.0 out of 5.0 by It's cold in Syracuse :) and the hotel is warm Great place to stay, welcoming staff, great lounge to watch sports March 28, 2013
Rated 4.0 out of 5.0 by Comfortable and great service Overall, the experience of my stay was excellent, close to the Syracuse campus, and the staff provided excellent service! March 28, 2013
Rated 5.0 out of 5.0 by Exceptional Service & Great Local Transportation Any requests were addressed with a smile and an accurate response. I usually rent a car when I stay at this property. I learned they had shuttle service from the airport so I did not rent a car this time. They also provide shuttle service by request and advance notification to areas near the hotel. The shuttle drivers were all exceptional...I met three of them while there. I was able to move around very easily in the area while saving on the rental car expense. I will remain an ongoing customer whenever in this area. Remember to tip all that work here and provide amazing, convenient service. It is very well deserved and earned. March 25, 2013
Rated 5.0 out of 5.0 by Excellent Service I stayed at the Crowne Plaza-Syracuse while visiting my brother, a student at the University. They were incredibly accommodating and offered to pick/drop off at various locations (not just the airport), making it easy for an out-of-towner to see Syracuse. I plan on staying here anytime I visit Syracuse and would recommend them to anyone! March 17, 2013
Rated 5.0 out of 5.0 by PRIORITY CLUB HI, everything was great. But as a suggestion can they change up the Breakfast in the Club once in awhile. And stay open for Breakfast until 1030am or 1100am on Weekends?? Also the Happy hour menu in the Club could use some innovation. Maybe change it up, because the food at the Hotel Restaraunt is very good. Thank You March 9, 2013
Rated 1.0 out of 5.0 by Terrible Location and Noise Problem Unruly Guests The first thing that struck me about this hotel is that it is located in a seedy industrial looking area. It is right next to a raised highway which, in addition to a multilevel parking lot, was the view from my room. The next thing that struck me was the type of guests that stay at the hotel. Im not a snob but this was low end. The first time in the elevator I was met by three drunk men. Not just a few drinks kind of drunk but staggering drunk. Another trip in the elevator and there were guys carrying cases of beer. Not even good beer, but low end lets pound 'em till we puke kind of beer. At night there was no possibility of rest because of the noise in the hotel. The guests were so unruly and loud that finally at 4:30 am security had to be called who then made an effort to calm the drunken fools down. I suppose if you like a hotel where you feel like you are in "spring break" in the middle of an industrial wasteland, then this is the hotel for you. I will not even consider staying at another CP after this nightmare. I rather sleep in my car . March 9, 2013
Rated 4.0 out of 5.0 by Nice room but... We were fortunate to be on the quiet side of the building....makes a big difference; Staff pleasant and helpful. Good value and the room itself was was the bathroom/vanity area that we had a problem very very tight. And the way the room is laid out, you could not help but disturb the other person in the room no matter how quiet you were everytime you used the bathroom. But, The bottom line is I would indeed stay at this hotel again due to the good value if I were guaranteed a room on the quiet side and I were traveling alone. March 8, 2013
Rated 5.0 out of 5.0 by great place every time i visit Syracuse the Crowne Plaza is the only place i would stay the staff is great , not far from central downtown, If i had a choice i wouldn't stay any place else.The only thing that i don't like they don't have upgrades or suites. February 24, 2013
Rated 5.0 out of 5.0 by The best hotel in Syracuse! Fantastic friendly professional staff, wonderful accommodations and great bar area....Evan is wonderful! Great for business travelers! James February 24, 2013
Rated 5.0 out of 5.0 Awesome as always My 4th time staying here Room is clean and quite modern Parking ramp Restaurants and lounge are real bright spots Food in restaurant is awesome Elevators are very confusing, but I am getting use to them I will be back in 2 weeks Shuttle service is top notch Love this place February 11, 2013
Rated 5.0 out of 5.0 by Bed pillows, Gym equipment in the resistance and weight are. Pillows they are too hard. Gym needs update too old. The heat unit is a little loud. Your personal are very friendly and ready to help for any request you might have. February 9, 2013
Rated 5.0 out of 5.0 by Awesome Hotel The Crowne is always our first choice when staying in Syracuse. Convenient parking, excellent accommodations and the bar/lounge area is extremely warm and friendly. Always a good experience. January 28, 2013
Rated 5.0 out of 5.0 by Comfort measures I needed a comfy and quiet place for my daughter to recoup from An accident . Our room was perfect. The darkening drapes ,comfy bed and great service was just what I was looking for. What really impressed me was friendliness of everyone who works here. From house keeping to the front desk, everyone was so welcoming. Thank you. January 27, 2013
Rated 5.0 out of 5.0 by Love this Location I absolutely love this hotel and the staff. It is located close to all the action in Syracuse yet still quiet and very relaxing. It is the perfect place to impress(if that is what youre aiming for)or simply get a great nights rest. January 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed with great service Very comfortable bed. Services was excellent. Staff was very polite and helpful. Excellent shuttle service. Food in the restarunt was very good. Use of your computer area was great, and it was also great to have access to free wi-fi in the room. Each time I have to return to the Syracuse area the Crowne Plaza will be my hotel of choice. January 22, 2013
Rated 5.0 out of 5.0 by Convienent, very close to Syracuse University We always enjoy our stay. The beds and pillows are more comfortable than mine. Always clean, great staff. January 18, 2013
Rated 4.0 out of 5.0 by evrerything but the restaurant I greatly enjoyed the very modern and comfortable rooms. the major downside is that the restaurant has very high prices for only moderately decent food. Also, the menu is not very health and vegetarian friendly. I'd stay there again but go elsewhere for every meal. January 17, 2013
Rated 5.0 out of 5.0 by Great looking and clean room This hotel had a great room and modern look. we loved the waterfall shower and room service was excellent and fast. The only discomfort was the noisy highway right outside the west side of the building. January 8, 2013
Rated 5.0 out of 5.0 by Friendly Service Great service. Checked in and learned we were upgraded tot he executive floor with free breakfast included. Shuttle bus dropped us off at Carrier Dome for basketball game. Great experience. I highly recommend staying here. January 4, 2013
Rated 5.0 out of 5.0 by The Great Escape! We live in Ithaca, NY (about an hour away) and use the Crowne for quick "get aways"! Great access to local restaurants and bars...we check in (no wait, always efficient and friendly), order a cab, go out on the town, and then return to a welcoming, quiet, relaxing, peaceful room. The Crowne feels upscale without the upscale price or attitude - everyone is always friendly. January 4, 2013
Rated 5.0 out of 5.0 by Best 'chain' hotel in Syracuse/East Syracuse I stay at this hotel around three times a month. Bar/Restaurant staff very friendly and helpful. Check in efficient and after a few stays they remember your name etc. Nice friendly bar area. Nice exercise room. Only down side is that it is very close to a elevated freeway with road noise 'rumble' as the cars go over the joints in the bridge - if this bothers you ask for a room on the other side of the building. Compared to most of the other 'chain' hotels in the Syracuse area it offers very good value for money and the rooms feel larger and more 'substantial' than most. Price is typically only 10 - 20 dollars more than the lower tier hotels and well worth the price difference. December 20, 2012
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