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Rated 4.0 out of 5 by 238 reviewers.
Rated 5.0 out of 5.0 by Very Friendly Staff As always my stay was great! The staff here is always very helpful and friendly starting with the shuttle driver that picked me up. The rooms are clean and spacious. Love staying here when I have to visit the University. Especially love the complimentary shuttle they provide. July 18, 2013
Rated 5.0 out of 5.0 by Business Trip Overall a good stay. I enjoyed the stay and staff was very helpful. Close to many great Syracuse attractions. July 2, 2013
Rated 5.0 out of 5.0 by Highly Recommended Everything was fantastic. Exceeded All Expectations June 30, 2013
Rated 4.0 out of 5.0 by Great location This hotel is located close to downtown, and situated right off the highway. Clean inviting common spaces. Free parking and shuttle service. Clean comfortable rooms with excellent beds. Bathrooms could be larger. Overall, a very good experience. June 23, 2013
Rated 2.0 out of 5.0 by DO NOT STAY AT THIS HOTEL! I stay in Intercontinental Hotels multiple times a month. Normally I am very happy with the staff, service and accomodations. Syracuse is the exception. I had 3 rooms booked for 3 nights. The front desk had no one working at 10pm on a Tuesday night and 3 people checking addition to me. It took 22 minutes for them to acknowlege we were there. It took another 15 to sort out the fact that I had multiple rooms,and that only I was checking in. The other person in my party had already checked in and the other had not arrived. They were also unable to confirm my Priority CLub Rewards number was credited for all rooms. They told me to "call the 800 number". The floors in the room ... if they were cleaned they were cleaned poorly and there were some pretty nasty stains on the carpet When I went down later to purchase a water ( I'm pretty sure I was entitled to a free bottle being Ambassador level, but what the heck I'll buy it) the front desk clerk was no where to be found again! Maybe out smoking?? I opted for the $3 bottle in the room. The bar? Staffed by a very high strung guy who did nothing but complain about the place. Check out had a group of travelers complaining. ( not surprising based on my experience) And No manager or additional desk rep to help the rest of us checking out. And, of course, no apology Do not stay at this hotel. June 19, 2013
Rated 4.0 out of 5.0 by Good Staff and comfortable location Can be noisy if on highway side of the hotel. Front desk staff is always friendly. Need more attention in "club" room during breakfast June 17, 2013
Rated 5.0 out of 5.0 by Hotel food I travel through out the country The food was excellent. Thank You it made my day. June 15, 2013
Rated 2.0 out of 5.0 by Nice place to stay Rooms were spotless ! Coffee in lobby until only 9:00 AM elevators were very confusing at first. Bathrooms are a bit small. Staff very good. Excellent 3 day stay. June 14, 2013
Rated 5.0 out of 5.0 by Very kind staff. Quiet and comfortable room. Comfrotable bedding. Clean room. Very excellent place to stay. Clean room. Kind staff. Recommended to others. Free parking is excellent. June 9, 2013
Rated 5.0 out of 5.0 by Will be back Spent four nights here attending UMC Annual Conference and will definitely be back next year. Room was well cared for, staff was very friendly and worked well with us. We also had a pre-conference event here and again the staff was very helpful and worked with us when our expected attendance was lower then estimated! Great job Crowne Plaza Syracuse! June 7, 2013
Rated 1.0 out of 5.0 by Too loud and room too small I recently stayed at your hotel while my daughter was at an event at Syracuse university. Issues: The noise from the highway was incredibly loud. We checked in at 2 and went out for the day. Came back at 8 and needed to go to bed as the sporting event the next day started at 7:00 am and needed to leave 6:30. All we really wanted to do was get a good nights sleep. The noise from the highway was really bad. I have read comments that say to request a quiet room when booking but i had not read the comments till I received this survey and already returned home. I did not do any research on this particular hotel as I have stayed at your hotel brands previously and have never had a problem. I did not call to request a room change as it was late and we needed to get up early. I had my two kids with me and one had already gone to sleep. Needed a rollaway cot - but room was so small that you had to step on the cot to get to the bathroom. I called at 8:30 to request a late check out the next day and was told to call back in the morning. By the time it was morning - I was packed up and ready to leave. On a postiive note - the woman who check us in was very nice. June 6, 2013
Rated 5.0 out of 5.0 by Great comfort After a long day at a conference, it was great to return to the hotel and relax, either in my room or in the lounge at the lobby area. The staff was very friendly and helpful when I had any needs. I look forward to staying there again. June 6, 2013
Rated 5.0 out of 5.0 by All around wonderful I enjoyed my stay. I wish i had more time to really enjoy the hotel. The bed was the most comfortable in all the hotels i have stayed at. June 6, 2013
Rated 3.0 out of 5.0 by Hotel was wonderful. Restaurant was aweful. The staff at the front desk was wonderful. They went out of their way to make our stay great. The room was spotless. The restaurant staff was terrible. I have never been treated that poorly. I used to manager a hotel restaurant and the service here was just flat out rude. It is a shame because I would have highly recommended this hotel. May 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service The whole experience was great. The bed was very comfortable and afforded me the opportunity to relax after a long day of travel. The wait staff at the Library Lounge was very accommodating and helpful. the checking in process was fast and courteous. May 28, 2013
Rated 4.0 out of 5.0 by Met our needs Good location, free parking was plentiful in the garage. We requested directions to a couple different spots in the city and the front desk had the typewritten cue sheets readily available. Only con is road noise from I81, just treat it like white noise and it is tolerable. May 26, 2013
Rated 2.0 out of 5.0 by Ripped off They charged three and a half times the price for graduation than a regular stay. Yes, I know it's the American way to charge more when you can. But,that doesn't mean it taste good! May 25, 2013
Rated 4.0 out of 5.0 by We enjoyed our stay My wife and I stayed for one night, and had a very pleasant experience. The room and was comfortable. The room temperature was comfortable, as we oftern find it gets too hot, or cold during the night inother hotels. The front desk person could have been more helpful and welcoming when we arrived. We enjoyed the executive lounge when we were able to take advantage of it in the morning. May 24, 2013
Rated 3.0 out of 5.0 by Tired old building but great location clogged bath drains and interstate traffic noise all night, this iconic old building that has held many different hotel names over the decades, really shows its age in 2013, despite an attempt at making over the rooms. It is an HI, but calling it a CP is a stretch. Great location though for anything at Syracuse Univ or ESF and free parking..... May 24, 2013
Rated 4.0 out of 5.0 by comfortable room and atmosphere visited for a business reason, hotel location close to site and made for a very comfortable stay. elevators were a little different but was able to figure them out pretty easily. May 23, 2013
Rated 5.0 out of 5.0 by Service is excellent. The staff at every level was helpful in everything from resolving difficult issues, providing concierge advice and making the overall stay a true pleasure. Rooms were comfortable. The bathrooms are a bit small and odd with not enough shelf space. The lobby and amenity areas are all well done, comfortable and in pristine condition. May 19, 2013
Rated 4.0 out of 5.0 by Good Value and renovation The hotel appeared recently renovated. The renovation was well executed. Everything worked well. The linens, towels and sheets were clean and fresh. However, the room was dusty. There was dust on the top of the coffee maker, the desk, the air conditioner unit, the night table. As though it had been empty for some time. There was one young man (dark hair, fit) who worked at the desk. He was really on top of his game. I can not recall his name. He assisted one customer, acknowledged another customer waiting. He really seemed make everyone feel they were an important customer. The food and service in the restaurant were both very good for all three meals we had there (breakfast, lunch and dinner). We would stay there again. May 11, 2013
Rated 5.0 out of 5.0 by Awesome night in Syracuse we booked tickets for a show in a nearby theatre--one night stay--all the comforts of home--we read reviews regarding highway noise---please--it was very soothing--no problems--the room was clean and met our expectations--if we are in the neighborhood again we will certainly book with the Crown!! April 20, 2013
Rated 3.0 out of 5.0 by Convenient location near OnCenter, complimentary parking We were in Syracuse for a three day dance competition at the OnCenter so selected this hotel basically for convenience. While the room was small with limited closet space it was adequate for our needs. Only compliant was that we received no "housekeeping" attention to our room on new towels, no cleaning, no trash pickup, and no bedding change, etc. When we returned from the competition at 10:30 p.m. I had to call to get clean dry towels so that we could shower and be ready to leave the next morning at 7 a.m. for the OnCenter. The staff person I talked to said the this was unusual and that we must have had a do not disturb since on the door. which we didn't. We were in the room until 2:30 p.m. Saturday and no one knocked on the door for housekeeping. April 19, 2013
Rated 5.0 out of 5.0 by Convenient Location We stayed here for an evening as we were attending a Hockey game and didn't feel like driving the 2 hrs to get back home.. I have been to this location for meetings before but never stayed.. Assumed it would be the normal comforts and decor... I was very surprised when we got to our room.. It was very comfortable, big and nicely decorated for just a standard room.... Will be staying here anytime we need to visit Syracuse again.... The only comlpaint that I had was room was right near elevator so it was a tad bit noisy at times but other than that it was perfect.... April 19, 2013
Rated 3.0 out of 5.0 by thin walls/doors We stayed one night here as we were shopping at the big mall nearby. We checked in late however, and the desk clerk with full knowledge that a large group would be preparing for a charity fashion show on our floor beginning in the early morning still gave us a room next to the group and as close to the elevator on our floor as possible. Thanks to the hotel staff for not being able to use any common sense. April 19, 2013
Rated 4.0 out of 5.0 by extemely comfortable bed! My stay here was business oriented. The meals were awesome! Service was exceptional. Amenities were very nice, unique My only complaint was when you walk out the doors, smokers are standing there smoking. Should be a no smoking ordinance within 50 ft of doors April 15, 2013
Rated 5.0 out of 5.0 by A great stay Having grown up in Syracuse, I remember when the building was built and I remember the attention to detail that was paid to service and amenities. The Crowne Plaza has far exceeded this. Thank you for a lovely stay and for your assistance with finding lost items. April 14, 2013
Rated 3.0 out of 5.0 by It's average! I am originally from Syracuse so seeing the old Holiday Inn transformed into the Crowne Plaza was wierd! The building looks the same but the inside does look nice. Average accomadations. April 12, 2013
Rated 4.0 out of 5.0 by location bad, service great! The hotel was nice, the room clean and the staff was very gracious. However, the location of the hotel is at the end of a street that butts up to a very busy interstate. We were in a room nearest to the highway and you could here the traffic all night! For that reason this hotel would not be my first choice in the Syracuse area in the future. April 1, 2013
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