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Rated 4.0 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by Exceptional Service & Great Local Transportation Any requests were addressed with a smile and an accurate response. I usually rent a car when I stay at this property. I learned they had shuttle service from the airport so I did not rent a car this time. They also provide shuttle service by request and advance notification to areas near the hotel. The shuttle drivers were all exceptional...I met three of them while there. I was able to move around very easily in the area while saving on the rental car expense. I will remain an ongoing customer whenever in this area. Remember to tip all that work here and provide amazing, convenient service. It is very well deserved and earned. March 25, 2013
Rated 5.0 out of 5.0 by Excellent Service I stayed at the Crowne Plaza-Syracuse while visiting my brother, a student at the University. They were incredibly accommodating and offered to pick/drop off at various locations (not just the airport), making it easy for an out-of-towner to see Syracuse. I plan on staying here anytime I visit Syracuse and would recommend them to anyone! March 17, 2013
Rated 5.0 out of 5.0 by PRIORITY CLUB HI, everything was great. But as a suggestion can they change up the Breakfast in the Club once in awhile. And stay open for Breakfast until 1030am or 1100am on Weekends?? Also the Happy hour menu in the Club could use some innovation. Maybe change it up, because the food at the Hotel Restaraunt is very good. Thank You March 9, 2013
Rated 1.0 out of 5.0 by Terrible Location and Noise Problem Unruly Guests The first thing that struck me about this hotel is that it is located in a seedy industrial looking area. It is right next to a raised highway which, in addition to a multilevel parking lot, was the view from my room. The next thing that struck me was the type of guests that stay at the hotel. Im not a snob but this was low end. The first time in the elevator I was met by three drunk men. Not just a few drinks kind of drunk but staggering drunk. Another trip in the elevator and there were guys carrying cases of beer. Not even good beer, but low end lets pound 'em till we puke kind of beer. At night there was no possibility of rest because of the noise in the hotel. The guests were so unruly and loud that finally at 4:30 am security had to be called who then made an effort to calm the drunken fools down. I suppose if you like a hotel where you feel like you are in "spring break" in the middle of an industrial wasteland, then this is the hotel for you. I will not even consider staying at another CP after this nightmare. I rather sleep in my car . March 9, 2013
Rated 4.0 out of 5.0 by Nice room but... We were fortunate to be on the quiet side of the building....makes a big difference; Staff pleasant and helpful. Good value and the room itself was was the bathroom/vanity area that we had a problem very very tight. And the way the room is laid out, you could not help but disturb the other person in the room no matter how quiet you were everytime you used the bathroom. But, The bottom line is I would indeed stay at this hotel again due to the good value if I were guaranteed a room on the quiet side and I were traveling alone. March 8, 2013
Rated 5.0 out of 5.0 by great place every time i visit Syracuse the Crowne Plaza is the only place i would stay the staff is great , not far from central downtown, If i had a choice i wouldn't stay any place else.The only thing that i don't like they don't have upgrades or suites. February 24, 2013
Rated 5.0 out of 5.0 by The best hotel in Syracuse! Fantastic friendly professional staff, wonderful accommodations and great bar area....Evan is wonderful! Great for business travelers! James February 24, 2013
Rated 5.0 out of 5.0 Awesome as always My 4th time staying here Room is clean and quite modern Parking ramp Restaurants and lounge are real bright spots Food in restaurant is awesome Elevators are very confusing, but I am getting use to them I will be back in 2 weeks Shuttle service is top notch Love this place February 11, 2013
Rated 5.0 out of 5.0 by Bed pillows, Gym equipment in the resistance and weight are. Pillows they are too hard. Gym needs update too old. The heat unit is a little loud. Your personal are very friendly and ready to help for any request you might have. February 9, 2013
Rated 5.0 out of 5.0 by Awesome Hotel The Crowne is always our first choice when staying in Syracuse. Convenient parking, excellent accommodations and the bar/lounge area is extremely warm and friendly. Always a good experience. January 28, 2013
Rated 5.0 out of 5.0 by Comfort measures I needed a comfy and quiet place for my daughter to recoup from An accident . Our room was perfect. The darkening drapes ,comfy bed and great service was just what I was looking for. What really impressed me was friendliness of everyone who works here. From house keeping to the front desk, everyone was so welcoming. Thank you. January 27, 2013
Rated 5.0 out of 5.0 by Love this Location I absolutely love this hotel and the staff. It is located close to all the action in Syracuse yet still quiet and very relaxing. It is the perfect place to impress(if that is what youre aiming for)or simply get a great nights rest. January 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed with great service Very comfortable bed. Services was excellent. Staff was very polite and helpful. Excellent shuttle service. Food in the restarunt was very good. Use of your computer area was great, and it was also great to have access to free wi-fi in the room. Each time I have to return to the Syracuse area the Crowne Plaza will be my hotel of choice. January 22, 2013
Rated 5.0 out of 5.0 by Convienent, very close to Syracuse University We always enjoy our stay. The beds and pillows are more comfortable than mine. Always clean, great staff. January 18, 2013
Rated 4.0 out of 5.0 by evrerything but the restaurant I greatly enjoyed the very modern and comfortable rooms. the major downside is that the restaurant has very high prices for only moderately decent food. Also, the menu is not very health and vegetarian friendly. I'd stay there again but go elsewhere for every meal. January 17, 2013
Rated 5.0 out of 5.0 by Great looking and clean room This hotel had a great room and modern look. we loved the waterfall shower and room service was excellent and fast. The only discomfort was the noisy highway right outside the west side of the building. January 8, 2013
Rated 5.0 out of 5.0 by Friendly Service Great service. Checked in and learned we were upgraded tot he executive floor with free breakfast included. Shuttle bus dropped us off at Carrier Dome for basketball game. Great experience. I highly recommend staying here. January 4, 2013
Rated 5.0 out of 5.0 by The Great Escape! We live in Ithaca, NY (about an hour away) and use the Crowne for quick "get aways"! Great access to local restaurants and bars...we check in (no wait, always efficient and friendly), order a cab, go out on the town, and then return to a welcoming, quiet, relaxing, peaceful room. The Crowne feels upscale without the upscale price or attitude - everyone is always friendly. January 4, 2013
Rated 5.0 out of 5.0 by Best 'chain' hotel in Syracuse/East Syracuse I stay at this hotel around three times a month. Bar/Restaurant staff very friendly and helpful. Check in efficient and after a few stays they remember your name etc. Nice friendly bar area. Nice exercise room. Only down side is that it is very close to a elevated freeway with road noise 'rumble' as the cars go over the joints in the bridge - if this bothers you ask for a room on the other side of the building. Compared to most of the other 'chain' hotels in the Syracuse area it offers very good value for money and the rooms feel larger and more 'substantial' than most. Price is typically only 10 - 20 dollars more than the lower tier hotels and well worth the price difference. December 20, 2012
Rated 4.0 out of 5.0 by Nice with some minor exceptions My stay was fine. The room was clean and service was fine. I did have poor Wifi connectivity from my room and the corner of the 2nd floor Executive lounge, which was very frustrating at times. Also, during my stay, I ordered the same alcoholic drink on 3 different nights. I was charged 3 different prices. No idea why. December 18, 2012
Rated 5.0 out of 5.0 by Recommended Great place and service clean rooms and very comfortable December 10, 2012
Rated 3.0 out of 5.0 by Room was very nice, but loud. Room design very nice, bed was comfortable but we were over the highway so it was extremely loud all night long. Did not get much sleep and you could hear everything in the hallways. Retaurant staff was very nice and helpful for our large group, Bartendar was extremely unfriendly when I went for a glass of wine. December 6, 2012
Rated 5.0 out of 5.0 by Excellent Hotel I stay at this hotel 2-3/nights a month when I travel to Syracuse on business and it is always a good stay. Rooms are clean and modern, wireless internet works well, staff is curteous, friendly and always helpful Rooms are simple and ideal for business travel. December 3, 2012
Rated 5.0 out of 5.0 by Great Hotel Rooms were clean and comfortable Restaurant is 5 star level. Food was outstanding, service was awesome. Elevator is very confusing Will be staying here often. November 26, 2012
Rated 5.0 out of 5.0 by Great staff but very noisy room and bad pillows A week of no sleep! Between the noise from the highway and five large puffy pillows I couldn't get a good nite sleep. November 21, 2012
Rated 3.0 out of 5.0 by Bed Comfortable, room was different, shower okay nota room you would stay in for long other then sleeping. November 17, 2012
Rated 4.0 out of 5.0 by Comfortable rooms. The shower with the "openness" was unique Overall it was a great experience in the hotel. The elevators were somewhat of a challenge but possibly due to sooooo many women inhabiting them. The breakfast provided for the Women's Convention was a little disappointing due to the fact of not enough for us hungry AM women. Thought there should have been a little more to offer for breakfast on the 20th floor besides the view. November 8, 2012
Rated 4.0 out of 5.0 by Pleasantly surprised Room was very modern, black/white and chrome design. A pleasant departure from the standard fare of light brown furniture with floral bedspreads found in most hotels. Flat screen TV, computer desk with internet access, counter space for work, white bedspread, easy reach and set thermostat on wall, beautiful stainless sink with aquamarine glass counter and back splash, dark tile tub-length shower with large "rain" water fixture and a single glass stationary "door". Roomy closet had plenty of real hangers instead of ball and socket type. Clean and comfy. The "room keys" scanned at the room door instead of being placed in a slot. Sometimes you have to swipe it several times to get it to work. Doors open outward instead of inward. Just felt strange. Elevators were interesting. You punch in the number of the floor you want outside the elevator. There are no numbers to punch inside the elevator so you can't change your mind about the floor you want to exit at once the doors close and it starts moving. One drawback was the noise level at night because of the hotel's proximity to the major highways. Maybe better insulated windows or piped in ambient music/sounds might help. November 8, 2012
Rated 3.0 out of 5.0 by Not what I expected from a Crowne Plaza at all Unfortunately, I wasn't impressed with the Crowne Plaza in Syracuse. It took some getting used to the elevators. Our room was on the 2nd floor, seemed like only a few feet from the busy highway, our cable tv reception was horrendous & we had power issues with the bathroom area and outlets (lost power one morning). The 2 repairmen for the tv & power were very nice but basically adv'd us nothing could be done about either. Issues with the tv continued the entire time we were there & we were nervous about loosing power again near the bathroom as "many of the rooms around us were on the same circuit/fuse and it could happen again at any time". With the usual reputation of a Crowne Plaza, I expected much more. November 7, 2012
Rated 3.0 out of 5.0 by Not your average Crowne Plaza! If you've stayed in Crowne Plazas before - this is not your typical Crowne Plaza. The hotel was recently purchased, renovated and converted to a Crowne Plaza. They did a fabulous job as the building is rather unique. I can only guess that because the staff was retained is the reason the hotel is rather poor in comparison to other Crowne Plazas. The staff is letting the condition of the hotel decline rather quickly with poor cleaning and maintenance, and the level of service is not nearly as good as a typical Crowne Plaza. Also, don't expect the ordinary level of service from the Executive Lounge. They rarely have anyone in the lounge working. This is all a shame as the the Crowne Plaza is a really great brand. October 31, 2012
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