Rated 4.7 out of 5 by 90
Rated 5.0 out of 5.0 by Grumpy Coakley Handicapped Traveller
Staff went beyond expectations and provided 'extra' HC devices to make stay most comfortable.
August 21, 2014
Rated 5.0 out of 5.0 by marceb16 My Stay
My stay was great. The whole family enjoyed it and the staff was very friendly. I would recommend this hotel to anyone.
August 18, 2014
Rated 4.0 out of 5.0 by serviceengineer Great hotel, but one thing ruined end of stay
Great hotel. Given an upgrade in regards to rewards status. Beautiful social area outside, game room inside/ library. Large rooms. Staff were great too.
Cons: bed was uncomfortable. Basketball hoop was over parking lot, so cars can get easily hit. I'd suggest placing a larger net behind it.
Breakfast ruined the end of the stay. Other guests weren't cleaning their tables, and we asked one of the 2 workers to clean it. Waited 5 minutes, and decided to clean the table myself. I had to pick up the buss pan from garbage and bring it to table and touch gross plates and napkins previous guest left. I was disgusted. I don't blame the worker, if he cleaned every dirty table guests left there would be no clean plates or food to eat. I suggest placing signs around the breakfast area asking guests to be courtliest to other guests and clean up after themselves. No one wants to pick up another persons trash at a hotel breakfast.
August 13, 2014
Rated 5.0 out of 5.0 by aj1989 Great Overall Experience
Everything was great. When I got done working, I was able to fully relax in my room. Breakfasts/Dinners were a plus! Help cut the cost of eating out.
August 13, 2014
Rated 5.0 out of 5.0 by MJ1918 Nice stop
Stayed for two nights and would most definitely stay again, rooms were nice and comfortable, close to where wanted to get to for work, everything worked great and just an all around pleasant experience. They offer complimentary dinner Mon-Thu as well as breakfast every day, so that helps while on the road.
August 11, 2014
Rated 5.0 out of 5.0 by Chivas57 Excellent Accommodations
This is a great hotel for one night or several. The friendliness and attentiveness of the staff is wonderful. Very spacious room with a big desk and nice kitchenette. I like that the bathroom is not located near the entrance door. The toilet, shower/tub is enclosed and separate from the spacious bathroom sink. The decor is up-to-date and overall, I liked everything about this room and the hotel.
August 8, 2014
Rated 5.0 out of 5.0 by Jrell Great Place to Stay
Would Highly recommend to anyone traveling in this area.
Amazing and helpful staff
August 6, 2014
Rated 4.0 out of 5.0 by kliks Lovely property
Everything was nice and comfortable except for the bed which was saggy and lumpy. A king bed would have been more suitable but surprised it wasn't available in a jr. suite. Location is a bit confusing at first (behind HI). The outdoor amenities were lovely (BBQ, lawn area, court, etc.).
August 5, 2014
Rated 5.0 out of 5.0 Great Stay
All was nice and clean, staff was great. Could hear the hallway noise a little to much and breakfast could use some variety on the hot food side but all else was still good.
August 5, 2014
Rated 3.0 out of 5.0 by RCobb Front desk not impressive
As an IHG Rewards Club member I would expect exceptional service from the employees, but was disappointed in the help of the front desk personnel at this property. I was disappointed that my 3rd stay at this property in less than 2 months (I specifically stayed at this property as usually my Staybridge experience is excellent), was due to a front desk worker who indicated I was in a non-smoking room when indeed, I had been put into a smoking room. Unfortunately, I took his word and spent the next 3 nights in a room I would have never stayed in. I only figured out I was in a smoking room after sleeping in the room for 2 nights and realized that the room I was in did not have a "No Smoking" sign on the door. The front desk "helper" was very quick to give me the wrong information and to get me off the phone line.
I think it shows poor customer service, especially to your dedicated guests who make an effort to stay on your properties, to not know if a room is smoking or not......that should be a simple piece of knowledge. I only wish I had been more observant when I walked into the room that it was a smoking room and was disgusting.
August 4, 2014
Rated 5.0 out of 5.0 by Catherinel Spacious and comfortable
The room was perfect for my son, husband and myself. It offered privacy and comfort. The kitchenette was handy to keep our cooler items cold. the bed was comfortable and towels soft. I will stay at a Staybridge whenever possible.
August 2, 2014
Rated 5.0 out of 5.0 by misty97 very nice hotel
My husband and I stayed here as a lay over on our way to Canada. We were so impressed upon checking in and it kept on getting better. We were so surprised when we walked into our room. There was a full kitchen, sectional couch and nice queen size bed. The bathroom was very clean. After getting settled we went outside to check the grounds. There was a covered patio with gas grills. We decided to sit and have a glass of wine before dinner. Another guest joined us shortly after. It was nice to sit and chat with some other people (he was from CT too) We then had dinner at the restaurant in the hotel. Very nice meal. We decided to sit out side by the fire pit while we finished our wine and again were joined by another guest. This time a mother with her two daughters. We had a lovely chat with them and then called it a night. I would highly recommend the Staybridge!
August 1, 2014
Rated 4.0 out of 5.0 by lorifr1 Stay at Staybridge when Visiting Syracuse!
The room was beautiful and clean. The bed was extremely comfortable. The location was convenient. The staff was very pleasant. The breakfast was excellent. I enjoyed it all. The hotel shares a pool with the adjacent Holiday Inn.
July 30, 2014
Rated 5.0 out of 5.0 by GerryXPO Great Staff in all areas.
The check in and staff at the desk were great.( Taylor) The food service for the complimentary Grill and Chill ( Jessica) were as nice as being home. Actually better since I didn't have to clean up.
Thank the staff for me.
July 28, 2014
Rated 5.0 out of 5.0 by Kris2014 Excellent hotel with excellent staff!
I spent 10 nights in a studio suite at the Staybridge Syracuse (Liverpool) hotel. The rooms are very modern and clean (which is very important to me). I had everything needed for an extended stay. Having a full kitchen is wonderful if you don't want to eat out for every meal. The staff is absolutely wonderful and I thoroughly enjoyed the evening social. I met some very nice people who shared the same sentiments about the evening social. The only minor dislike is the fact that the hotel is not completely non-smoking (I know it's a personal preference). We saw pets, but I only heard a dog barking in a room once during my stay, so that was good. Overall, a wonderful experience away from home. Staybridge has become one of my favorite brands from IHG. Keep up the great work!
July 26, 2014
Rated 5.0 out of 5.0 by Starfire Nationals
Great place to stay for the car show, rooms nice, staff friendly, good breakfast, bbq available, close to drug store and restaurants.
July 25, 2014
Rated 4.0 out of 5.0 by 00beast Great service
The staff and management at this location was extremely nice and helpful with questions, getting directions to area attractions and events.
July 24, 2014
Rated 5.0 out of 5.0 by Skykark6 Convenient location and friendly staff
This hotel offers convenience to the Syracuse area, NY Thruway and Interstate. The rooms were very clean, comfortable beds, and well lit parking lot. Staff are friendly and attentive. 2nd consecutive stay at this property. Recommended hotel
July 23, 2014
Rated 5.0 out of 5.0 by CanadianTourist room
Busy weekend during Nationals week in Syracuse but the service
July 23, 2014
Rated 5.0 out of 5.0 by no nickname for me hvac issues
The A/C system is sketchy. The thermostat is in the living room, the two bedrooms are subject to the living room reading. You put two adults in a room with a closed door and the room gest warm but the living room is cool. The bedrooms should be able to be controlled on its own.
July 23, 2014
Rated 5.0 out of 5.0 by PaulGs1934 Best Hotel Ever
I travel up from Florida at least once a year and stay for a week. This hotel is the best we've ever stayed at. They go out of their way to meet your special requests (I needed to be on the ground level) and the staff is always happy to help. They have a wonderful dinner for free from Monday to Thursday and a great hot breakfast every morning. The rooms are large and have a full kitchen. Very clean and you can even order room service from the Holiday Inn attached on the other side. It's a must stay at kind of hotel if you are going to the Syracuse area. I will never stay anywhere else!
July 22, 2014
Rated 2.0 out of 5.0 by KPQ84 Poor stay, rough sleep
I was booked in on Sunday night and noticed a loud buzzing noise. I had trouble sleeping and complained on Monday morning. I was informed that I had been placed directly above the boiler room which was having issues. They told me it was being worked on. When I returned from work on Monday the sound was still present. I wasn't offered another room until 10pm Monday when I called for a wake up call the next day.
I was very disappointed that as an Elite Platinum member, having stayed at this hotel on prior trips, I was placed above a known problem. Further adding to the issue was nothing was done about it until Tuesday when it was finally fixed. I know the staff has little control over such matters but management should be aware of potential issues and avoid booking people into rooms that could be affected.
July 15, 2014
Rated 1.0 out of 5.0 by PL333 Beds were horrible
Overall Hotel is fine but the beds were very uncomfortable
July 14, 2014
Rated 5.0 out of 5.0 by Cassielou Great experience
Everything was great, the staff were friendly and helpful, the room exceeded expectations and breakfast selection was good.
July 9, 2014
Rated 5.0 out of 5.0 by Ottawan Friendly staff, nice room, deep pool
Our last minute stay was great. The front desk staff was very helpful, even going so far as helping me get oatmeal for my hungry baby when we checked in late in the evening. The room was very spacious with modern decor. The pool was great - warm and had a true deep end. The hot breakfast buffet was great and had a large variety.
July 1, 2014
Rated 5.0 out of 5.0 by slopoke Great service
Staff were a great help in meeting our requests. Coffee service in the early morning could be improved upon.
July 1, 2014
Rated 5.0 out of 5.0 by Nana Jane Comfortable Suite
Loved the large one bedroom suite. The beds were comfortable. There were several of us in the room. There was plenty of room, it was great having a full sized refrigerator.
June 29, 2014
Rated 5.0 out of 5.0 by myersrpi Clean rooms with modern look.
Stayed here for the Syracuse 1/2 Ironman. There were many people in the hotel for the same race. The hotel offered to start breakfast for people in the race a 5AM which was nice but we left at 4AM so we couldn't take advantage of it. Hotel is about 25min from the race start. Rooms were very clean. Nice modern look to the room. It's nice that the hotel was attached to the Holiday Inn so we could walk inside to the pool and restaurant.
June 25, 2014
Rated 5.0 out of 5.0 by Rohde Comforable bed and great service
I have said it all in this survey and I would highly recommend this facility to others. This is one of the best hotel stays I have experienced in a long time.
June 19, 2014
Rated 5.0 out of 5.0 by Jess756 Absolutely Positive Experience
Clean room, Friendly Service, Close to Destiny USA, Free shuttle, and very nice experience overall! The team at Staybridge was so friendly and offered to help with anything I would need during my stay. The room was comfortable and nice. I was so surprised about the size of the room. It was bigger than my NYC apartment! Thank you for such a great and easy experience!
June 16, 2014