Rated 4.3 out of 5 by 30
Rated 3.0 out of 5.0 by business traveler 111 Syracuse stay
Room was OK. As long as you want to clean up after yourself like you do at home it is a good place to stay.
June 15, 2014
Rated 2.0 out of 5.0 by tlcoach14 No Flexibility
Had a two day reservation and had travel issues that would not allow me to make it for the first day. Called in about an hour after the deadline to cancel and they still charged me for the first day. I could see if I were going to cancel the entire reservation but I was still keeping the second day. Great appreciation for a platinum member to charge me for a room that went unused. Won't use this hotel again.
June 15, 2014
Rated 5.0 out of 5.0 by Candlewood Suites Guest Great hotel
Loved our stay at Candlewood Syracuse. Perfect location for shopping at Destiny USA and Waterloo outlets. The in room kitchens are perfect! Free wi fi is fast and reliable. Dave at front desk is an asset to the company!
June 5, 2014
Rated 4.0 out of 5.0 by Bart 23 Great suite
We needed a suite to accommodate my wife and I and our two university student daughters. The two bedroom suite available met all our needs. The suite was clean, quiet and comfortable. Staff was friendly and courteous.
June 4, 2014
Rated 5.0 out of 5.0 by Jazzy M Great experience.
Excellent staff service. Freindly atmosphere. Clean rooms. Overall, very nice.
June 4, 2014
Rated 5.0 out of 5.0 by BRIAN from GA stay at CWS carrier circle
Comfortable stay, safe location and good value. I have stayed here before and the staff is always friendly.
April 9, 2014
Rated 5.0 out of 5.0 by good Mom helpful
Great service. The guys at the desk shoveled a space for my car when I arrived and they cleared a path and cleaned my car off when I checked out. Carpet is worn and stained. Should be cleaned or replaced.
March 16, 2014
Rated 5.0 out of 5.0 by rbsasson enjoyed excellent stay.....hotel is very nice, modern, and clean.
Hotel is fabulous. The staff from manager down goes out of there way To accommodate any needs. Room was large clean modern and very comfortable. Recommend this hotel above any other in syracuse where I have stayed.
February 13, 2014
Rated 4.0 out of 5.0 by MJ513 You get what you pay for
The gentleman that was at the front desk when I arrived at 9:30 pm was the same gentleman that was there when I left around 9:30 am... thought that was weird that he was still there. He was great assistance.
Lobby area/hallway - very clean
Towels and sheets - very soft for hotel towel and sheets.
Soda - granted it was only 50 cents - was expired. But hey - you get what you paid for.
I'm a Platinum member and there was no recognition, not even a Thank you.
The room - booked a queen - I doubt it was even a double looked more like a twin. I'm a tosser and turner so I need the room and was afraid of falling off.
Overall, I would recommend it as I put in the title - you get what you paid for.
December 30, 2013
Rated 5.0 out of 5.0 by Ricky722 Great people, Great price
Excellent staff, good location, and good value, will stay there again
November 21, 2013
Rated 4.0 out of 5.0 by Jonessey Excellent
We arrived at 1am, exhausted! Staff was alert, attentive and helpful. Even giving directions for our departure in the morning and offered to print us a map. We reserved a manager's special and were given a 2 bedroom suite with 2 baths. This let us sleep in a little longer in the morning as we did not have to share a bath! Very nice upgrade! Great location, easy access to tollway! Great stay!
October 21, 2013
Rated 3.0 out of 5.0 by Westiezmom Candlewood E. Syracuse, NY
Cozy one room suite. TV was a little small in relation to where the bed was, but workable. Kitchenette had all needed amenities and was clean. Nice recliner in room!
Was disappointed not to get "special treatment" for being an IHG rewards club member. Last hotel I stayed at got a nice welcome package.
October 1, 2013
Rated 4.0 out of 5.0 by tooters74 Very Friendly and Clean
Nice place to stay. Staff was very friendly and helpful. Clean rooms and hallways.
September 29, 2013
Rated 4.0 out of 5.0 by NM744 Comfortable bed and great service.
Everything was great except there is no ice machine and no breakfast.
September 27, 2013
Rated 5.0 out of 5.0 by Debra2013 Great stay
We stayed over in Syracuse both on our way to and home from Cape Cod this year. Since this is the first year we were traveling with a pet, I had to search around a little more for a place to stay. We've used this location as a stopping point a number of times and generally have stayed at either the Marriott Courtyard or Springhill Suites. Neither of these locations allow pets so they were off the list. Plus their rates were sky high on our trip out due to the State Fair.
I was very impressed with our experience at Candlewood Suites. The room was neat, clean and comfortable - comparable to what we've had at a Courtyard. The full fridge was helpful since we had some items in a cooler that wouldn't have made the next day. The gentleman at the front desk was very helpful and provided us local directions and some takeout menus. I made sure to book a room for our return trip home before leaving.
I'm very picky about hotels and was a little worried given the lower price at Candlewood but there was no cause for concern. I would definitely recommend it to anyone and will be staying there on our future trips through the area.
September 16, 2013
Rated 4.0 out of 5.0 by Hoppie52 Good Staff
Good location close to inter state and dinning, air conditioning was not working in the hotel room we were given, the staff provided us with another room quickly.Good customer service, Thanks
July 22, 2013
Rated 5.0 out of 5.0 by PICS Front desk staff
Joe was exceptional at customer service. He was accommodating with every request I made over an 8 day period. He was always smiling and professional. He was an asset to the hotel.
July 2, 2013
Rated 5.0 out of 5.0 by Jill53 Great service. Awesome room
I was very impressed with the suite. Also the man at the front desk was extremely kind and helpful. Really enjoyed our stay. Would recommend to everyone
May 22, 2013
Rated 5.0 out of 5.0 by HMFIC Consistently comfortable
Great location, quiet area, good restaurants nearby.
April 25, 2013
Rated 5.0 out of 5.0 by AmberC Great Hotel and Friendly Staff
I stayed at the Candlewood for three (3) nights. The hotel was newly renovated. The lobby / cupboard area was fresh and clean with a comfortable seating area to sit and relax. The hotel has a large fitness room and an updated free laundry facility. The room was clean and comfortable. The best part of the hotel was the friendly staff who gave great recommendations for restaurants to visit in the area. I will be staying at this hotel again when I visit Syracuse.
April 12, 2013
Rated 5.0 out of 5.0 by CandlewoodCustomer01 Quiet, comfortable location
Although there are several excellent hotels associated with Priority Club Rewards program in the Syracuse area, this is the best one!
February 5, 2013
Rated 4.0 out of 5.0 by Zeus007 Friendly Staff & Clean
My wife & I enjoyed our stay overall. I was disappointed with that fact that they don't offer a military discount unless your on business.
November 22, 2012