Rated 4.4 out of 5 by 158
Rated 5.0 out of 5.0 by Toree80 Staff exceptional
This is a very nice hotel. Very close to Destiny USA. The staff was very friendly and helpful. Rooms were very clean.
June 4, 2014
Rated 5.0 out of 5.0 by roadwrrr Very Nice Holiday Inn Express
Nice place, comfortable, clean, pleasant staff. Location isn't close to much but is easily walkable to a nice sports bar with good food- Quaker Steak
June 2, 2014
Rated 5.0 out of 5.0 by Burdyice great stay...Again!
3rd stay at this hotel. Always greeted well and stay is enjoyable...Will stay again at this hotel.
June 2, 2014
Rated 5.0 out of 5.0 by Bagherra Clean, comfortable, great breakfast
I have stayed here before. It is an excellent hotel, clean, comfortable, pleasant staff, great breakfast. Walkable restaurant. Not many people seem to know about it and it is not very inviting just because of the area surrounding it. It is in a undeveloped, warehouse area. However, easy access to NY state fairgrounds.
May 30, 2014
Rated 5.0 out of 5.0 by LadyBear Great Hotel!
Had a wonderful stay here! Front desk gentlemen were excellent , very kind , helpful and friendly. Room was very clean, large and very comfortable. Breakfast was very good next morning. Best touch was the afternoon treat of the free OtisSpunkmeyer Cookies!... Great touch!.. Loved it. Will stay here again!
May 30, 2014
Rated 4.0 out of 5.0 by Fiddy Basics
The facility was a pleasant surprise located by it's self in the country.
Also a surprise was the presents of only one trash receptacle in the room. Having spent four nights at a Holiday Express in Lexington KY. prior to arriving at this facility, I noted the breakfast food was exactly the same.The desk person did not comply with my need to have a taxi at Hotel (5:30 AM) day of departure.
May 22, 2014
Rated 5.0 out of 5.0 by Vene14 Comfortable bed and great service
This is my second time staying here with my family . This is a quiet and clean place. They have great breakfast! And the staff was very nice to us,
May 20, 2014
Rated 3.0 out of 5.0 by mamajuana very good,bed are confortable
Clean,quiet ,nice breakfast,i would like to have some bottle water in the refrigerator,the check in and out was easy and fast,Sarah in the front desk was very nice and helpful,overall very good!
May 12, 2014
Rated 5.0 out of 5.0 by wjcs Outstanding Staff, Christine, Joe and John the Manager
I thoroughly enjoy this facility and always choose it because of all the features expected at a quality hotel but most of all because the staff here is outstanding. I have other choices but will travel extra miles to be here. Additionally there is a great Steak Restaurant only a few miles away, which is outstanding. I promise the best steaks and service are there. I could stay 10 miles closer to my destination at another Holiday Inn which is also a fine facility, but this one is above and beyond because of the staff.
Ice Cream Bill
May 5, 2014
Rated 4.0 out of 5.0 by take5 Everything nice except breakfast experience.
I stay at HIE regularly and have stayed here previously. Everything was up to standard and enjoyable except the breakfast experience. One thing that is always reliable is the breakfast but in this case it was not.
On the morning of 4/26, we arrived for breakfast at 8:30. The place was completely empty of food. The staff that seemed to taking care of the area seemed disinterested and were more interested in talking to each other. They had no sense of urgency and didn't seem to care that people were arriving for breakfast and finding a poorly stocked area.The hot rolls were empty and when the finally brought them out the were solid as a rock and cold. All of the bananas were gone. Yogurt picked over. Coffee urns empty and removed from area, except for one. The Danish, rolls were gone. Condiments lacking. There were only 2 tables (occupied) that had salt and pepper- no packets found elsewhere. The area, was disheveled and need tidying.
The reason to write this as I know this is not the usual standard of HIE breakfast. The staff assigned to the area is usually attentive and keeping things stocked and well organized. I have encountered very friendly staff who are on the move. The staff here definitely were not attuned to your costumers needs.
April 29, 2014
Rated 5.0 out of 5.0 by Luzerne Lightning Member Enjoy the stay every year
We stay at this hotel when our travel team is playing in Syracuse. Staff are very pleasant and make your stay wonderful.
Chistine and her team at the front desk are always proactive to ensure you have everything you need and to ask how your stay is going. We recommend this hotel to anyone staying in the area and it will be the only hotel we stay at when we're in the area because of the staff and accomodations.
April 9, 2014
Rated 4.0 out of 5.0 by Sky1 Great spot, but watch room location
This was the 2nd time I've been at this hotel. It is wonderful for people who need to be at dog shows at the Fairgrounds -- close, and they're very pet friendly. However, this time I was given a room on the 2nd floor just next to the balcony which overhangs the lobby and breakfast area. Breakfast starts at 6:30 AM and people in the breakfast area can be very noisy. So, if you are not an early riser, ask for a room away from that area. Otherwise, the hotel is excellent, staff are very helpful and location is great.
April 3, 2014
Rated 5.0 out of 5.0 by Karen1984 Outstanding service and friendly staff
The check in clerk was the best! She was very friendly and very nice and went the extra effort to make you feel comfortable!
March 28, 2014
Rated 5.0 out of 5.0 by cmpr Great service!
Your front desk staff (Christine) treated us like royalty! We'll be back soon for another stay at your hotel.
March 9, 2014
Rated 5.0 out of 5.0 by DODoubleG Great stay
From the moment Christine greeted us we were welcomed during our visit.
March 8, 2014
Rated 5.0 out of 5.0 by Tired of the snow Comfortable bed and great service.
Christine made my stay enjoyable. She is a little dynamo.
February 28, 2014
Rated 5.0 out of 5.0 by believer exceptional hospitality
All of the staff are welcoming and are only too happy to provide any of the little extras I would require. I am treated in a most friendly manner. Staff are well selected for this business. The rooms are spacious and comfortable.
January 28, 2014
Rated 2.0 out of 5.0 by slowder1 Uncomfortable beds and pillows
The beds were very uncomfortable. Bathroom was not as clean as it should have been. Shower was dirty.
January 23, 2014
Rated 5.0 out of 5.0 by Dr. H Great Guest Service
I arrived tot he hotel late in the evening, the person at the desk knew who I was and was very pleasant , helpful, and most of all welcoming. I will definitely stay there again.
January 16, 2014
Rated 5.0 out of 5.0 by Big Cat Very Friendly atmosphere and comfortable environment !
I have stayed at this hotel on numerous occasions and every time, the staff and other guests are remarkable. Asst. manager Christine has a great personality and made my stay a pleasant one. They have a nice indoor pool and hot tub that is well maintained and a decent exercise room. Grounds are well maintained, and rooms are very clean. There is also a great place to grab a bite to eat that you can walk to. ( great chicken wings). Only negative is the computer room. Computers are slow and printers may or may not work all the time. Otherwise I definitely recommend. Bring the whole family.
January 15, 2014
Rated 5.0 out of 5.0 by Travelin' Jack Hidden gem
We had to follow some dark and lonely roads to get to this place (I guess nothing happening at the Fairgrounds between Christmas and New Year's) but once we found it, it was a good oasis. We were impressed with the attentiveness of the staff--for instance, keeping tabs on all items during a fairly crowded breakfast, and changing the water in the hot tub. We found our room comfortable without turning on any heat all night (and were happy they hadn't pre-heated it before we arrived). The pool was just long enough for lap swimming.
January 2, 2014
Rated 5.0 out of 5.0 by us3roadtrip met our needs
Everything was good, easy access to shopping mall with GPS help. Beds too firm for our personal taste but OK
December 31, 2013
Rated 4.0 out of 5.0 by CHomrich Confortable and new
My only complain is about the washroom cleanness. The room hás a good and confortable space.
December 30, 2013
Rated 5.0 out of 5.0 by HALIEWA13 will stay again
THE FRONT DESK STAFF WERE WONDERFUL, FREINDLY AND HELPFUL, ROOM WAS CLEAN AND WELL STOCKED, BREAKFAST WAS HOT AND A GOOD VARIETY ON THE 2 MORNINGS WE WERE THERE.
December 30, 2013
Rated 5.0 out of 5.0 by JMW17 Awesome Experience
I would tell you that this staff showed great consistency , always ready to help, extremely polite and went the extra mile at every juncture of the stay. One of my best hotel experiences
December 29, 2013
Rated 5.0 out of 5.0 by wjcs Always a pleasure
Whenever I am in the Syracuse area, I always stay here. The staff is always the best. You can't beat the breakfast especially if you are like me and always late and need something good fast.
I look forward to staying here.
December 20, 2013
Rated 5.0 out of 5.0 by TStark1125 A Must Stay
While some people may look at the location and think twice, I being a sales rep and a road warrior would suggest you always make it your SYR destination. It is very friendly, great rooms, clean, smells great, good pillows, good breakfast bar, there is a Quaker Steak & Lube you can walk to (even in the winter).
Never run into traffic, or deal with rush hours.
Again, I'm a sales rep so I'm very picky about where I stay since I am away from my family a lot and I have tried all IHG brands in and around SYR and have made this my home away from home for over a year now.
p.s. they often have a 5,000 point rate which is also a plus
December 16, 2013
Rated 5.0 out of 5.0 by HockeyDad12 pleasant and accommodating staff
Danielle went out of her way to accommodate our hockey team: booking a party room, recommending and making arrangements for pizza delivery, providing cups, napkins etc.
The staff were very friendly to the kids and parents and allowing them to be kids.
The Breakfast was excellent: warm and available past the 10 am time. Staff were on hand to assist and refill promptly. Very pleasant to deal with.
Overall, our stay at the hotel was a 10/10. I can't think of anything that could have been better.
December 4, 2013
Rated 5.0 out of 5.0 by SuperMario50 Maria does it all - Ray of Sunshine!
I took my family on a shopping get away trip to Syracuse and stayed at the Holiday Inn Express. It was a place to sleep and relax by the pool/hot tub. We had a great experience and noted a staff "Maria" doing multiple functions, such as: Maintenance, repairs, supervisory and much more. What struck me the most about Maria was her smile and enjoyment with her work. She added a ray of sunshine to our weekend.
November 20, 2013
Rated 4.0 out of 5.0 by keric Nice weekend
Was at the hotel to attend a dog show. Everyone at the hotel very nice. Room was clean and hotel was very clean. Really enjoyed the hand cream and soap, smelled great. Will come again
November 20, 2013