Rated 4.6 out of 5 by 122
Rated 5.0 out of 5.0 by BBailey182 Good job as usual
When visiting Syracuse, I usually stay here. It's a great location, and the rooms are always satisfactory.
October 12, 2013
Rated 5.0 out of 5.0 by CAL42 Excellent room and hospitable staff
We were very satisfied with our recent stay. We appreciated the upgrade to our room. The suite was very roomy and comfortable.
We were very pleased with the numerous breakfast choices provided. All staff members were courteous and very helpful.
October 9, 2013
Rated 5.0 out of 5.0 by Cleverfox DeWitt stay
It was a ncie place with a friendly staff. This place looks like new with a staff that seems proud to be there. Provided great information.
October 1, 2013
Rated 5.0 out of 5.0 by TravelingStacey Enjoyed my stay and would come again
I was recently on a business trip and stayed at this hotel for 10 days. I was very surprised to find the room nicely appointed.
Not only was the bed comfortable but so was the lounge chair. I really appreciated the lighting in the bathroom. Even at a nicer property I find the lighting lacking. Not fun putting makeup on w/low light. I really appreciated the attentiveness of the staff. I had one issue I reported that became a nonissue very quickly. I'm not a fan of Holiday Inns and was very leery about staying here. I had such a good experience that when given the opportunity I would stay at another Holiday Inn Express. BTW be sure to ask about the Golds Gym. My only complaint is that no one mentioned to me that the hotel has a relationship with the gym. Considering how teeny tiny the hotel gym is you'd think they'd remember to say something. Be sure to ask. I heard from a member that its really nice.
September 30, 2013
Rated 5.0 out of 5.0 by LilBud13 As always, a delightful experience
The service is exemplary aided by an excellent staff from Deaana the Manager to Jenine in the kitchen, everyone is professional and friendly. My husband and I stay very often as my daughter and son-in-law live in DeWitt and visiting my granddaughter is of utmost importance. She is now three, and we have stayed with you since her birth when our bedroom became hers. We feel like family and are treated as such. Deaana makes sure that there is a chair in my bathroom as I an handicapped and we are inpressed by the excellent service.
September 28, 2013
Rated 5.0 out of 5.0 by Tralala567 Clean and comfortable
Staff was excellent. I needed a slightly early check in and was accommodated with that so we could be on time to our event. Received a snack and drink package upon arrival for being rewards members- nice touch. Was extremely happy with the cleanliness of our room and extremely comfortable beds. The staff at breakfast was very attentive. Breakfast was good , but I would have appreciated some extra fruit choices. I would stay here again- it was a quiet location but close to everything.
September 25, 2013
Rated 5.0 out of 5.0 by Victor75 Nice place to stay Nice staff
very good stay supported by a very kind and efficient front desk staff. Clean room ,quiet for relaxing. Will stay again
September 25, 2013
Rated 5.0 out of 5.0 by Tucson7494 Great personal attention to detail
Deanna and her staff are the most gracious and empathetic staff I have ever encountered. Their friendliness and attention to detail, just being pleasant. is a reflection of their training and leadership by Deanna. This also follows through to the Breakfast lady for her outstanding service with graciousness not easily found in large organizations as Holiday Inn Express. From directly making my reservation to leaving was easy and pleasurable for me.
September 23, 2013
Rated 5.0 out of 5.0 by Beth71 Great Hotel
Had a great hotel experienced staff was very nice and friendly.
September 21, 2013
Rated 4.0 out of 5.0 by Wanderer76 Nice room, pleasant staff, breakfast lacking
The room was clean and comfortable. Front desk and service personnel were very pleasant and helpful, and the light snacks at the desk were a nice touch. Although there was a variety of choices for breakfast, the hot choices were usually not available, and the breakfast staff was not very prompt replenishing them. Decent selection of restaurants nearby.
September 16, 2013
Rated 5.0 out of 5.0 by karen70 IHG points
very nice place. Only complaint is I did not get my IHG points for my stay
September 6, 2013
Rated 5.0 out of 5.0 by CTNana A very complete facility
We have stayed here before and appreciated the recognition we received as Platinum Priority Club members. Pool was nice & warm, breakfast predictably fine, although I really do not appreciate the slowness of the pancake machine. How about going back to the waffle maker or to frozen waffles/pancakes that are heated up?
The fridge in the suite was set too cold and our bottle of ice tea burst, but the staff was great...knew we had no control over it. Housekeeper was a little overzealous in throwing away soaps, shampoos etc, even though we were not checking out. Think some cost effective retraining is needed! (she did not speak English).
There are lots of businesses like Panera Bread opening very nearby. I would like to see a guide with map to them readily available in the common room.
September 4, 2013
Rated 5.0 out of 5.0 by littleangel family vacation
We took a family trip and had 4 rooms booked the staff was very friendly. The breakfast was enjoyed by everyone in our group. This is a great place to stay close to attractions and places to eat. Would stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by SPR5 Travelers from Grand Rapids
On our way to a family reunion in Freeport. Staff and room was great. Room very contemporary. Left prior to breakfast service starting.
September 3, 2013
Rated 5.0 out of 5.0 by Sugar68 Great breakfast and rooms
The breakfast choices were great and food was fantastic. Always plenty to choose from Great breakfast hours.
The room was great but I thought the pillows were horrible. Old and lumpy. Also no matter what I did to the curtains the light was shining in and kept me awake.
We had 4 people to our room and the first night there we had 5 towels which was great but every day after that the maid service only provided us with 3 towels so I had to ask for extra towels every day which was inconvenient.
I have stayed many times, but never had these issues. Always had a great experience before. I will continue to stay there.
August 30, 2013
Rated 4.0 out of 5.0 by Sabrina83 Clean and good sized room
There is nothing bad to say about the hotel. Clean, good size of the room and uncomplicated. I like the Bath and Body Works products in the bath. This is what i am expecting at a HIE. Only the surrounding area is not so nice. But this not a problem if you have car.
August 29, 2013
Rated 5.0 out of 5.0 by Paige08 Always a Good Choice
We have stayed at this hotel three times over the past couple of years and always find it a good choice. The staff are friendly and courteous. The hotel is always clean. The rooms are nice. Breakfast is good. The laundry room is nice.
The last time we stayed, I noted that the wood trim in the hotel needed to be cleaned and it has been. The location is very good if visiting Syracuse University.
The only negative is that the front parking lot is small so we have had to park in the back a lot. My concern there is that the backdoor is hidden behind some trees so I don't feel safe when I have to walk in alone. I have mentioned this to the hotels front desk on a prior visit.
August 25, 2013
Rated 5.0 out of 5.0 by SyracuseMom The staff is amazing!
I have stayed at this location three different times and every time the staff has exceeded expectations. I am usually there when it is a very busy time too. They always give that extra bit of effort to make it perfect.
August 25, 2013
Rated 4.0 out of 5.0 by ttht worth the money
none at this time, none at this time, none at this time
August 16, 2013
Rated 1.0 out of 5.0 by Displeased2013 Will NOT be coming back to this location
Would NOT recommend this hotel location (Dewitt, Syracuse, N.Y.) VERY disappointed !!!! dirty bathroom, dirty shower, dirty swimming pool, dirty carpets/stained in room. For price of room, does Not have a refrig. Or microwave! Very small work out area. Very displeased !
August 14, 2013
Rated 4.0 out of 5.0 by b1150c The Staff is Great Upbeat and Friendly
Checking in was a breeze and the staff friendly. They are right on top of things and run a great place. Modern clean and better then some I have styed at. I would come back and recommend to all you choose this location if you can. Needed a crib and it was delivered sanitized and set up. The only downfall for me was the room did not have a fridge or microwave. I have come to expect it in every Holiday Inn Express room. After coming home to MA from out west the prices are a little higher then out west. Went to MT and Back.in Holiday Inns. When your traveling with babies and medical the fridge is well appreciated. The Microwave was missed for the late night warm up.
August 5, 2013
Rated 5.0 out of 5.0 by BillN78 Excellent service
Very good service at this hotel. There was a large group of young people in hotel for a sports tournament of some sort and because of the fact they were a very noisy group, we were put on another floor at the end of the hotel. Not a sound was heard. Compliments to the hotel staff for keeping things separate and quiet for us.
August 4, 2013
Rated 5.0 out of 5.0 by willow57 Fantastic staff and beautiful room
The staff were very friendly and helpful.The room was great it was clean and bed was very comfortable.
August 4, 2013
Rated 5.0 out of 5.0 by Jaylynn Pleasant stay
Pleasant guest services(at check in & out)Clean and quiet
Spacious clean room and an excellent complimentary breakfast. Great value.
August 1, 2013
Rated 3.0 out of 5.0 by javachampion If not for the spider ..
This is a nice, clean hotel with huge rooms. The stay would have been perfect if not for the spider on the bed in Room 100.
As we were about to dose off for the night, my baby saw a big spider crawling on our bed ... she was screaming and shouting ... and my instinct told me to kill it with my slippers ... which I did. Our little one was really cared and just kept on crying. I reported this to front desk immediately and he apologized and assured me that they have regular pest control come in to check. He moved us to an (almost) adjacent room. We didn't really get to sleep as my baby kept on crying. Needless to say, she was traumatized.
I reported the incident again in the morning, this time to the manager and she offered a $25 discount. That's it. End of story.
I would like to come back to this hotel but I am worried that unwanted creatures would come crawling on our bed again ...
July 12, 2013
Rated 5.0 out of 5.0 by OzzyA will stay here again
Definitely will stay at this HI Express when in the area. Thank you for the great service.
July 12, 2013
Rated 5.0 out of 5.0 by mdb2001 One of the nicest hotels we have stayed at
We just finished traveling from Colorado to New Hampshire and I have to say that this particular hotel was one of the best that we have stayed at. From the time we checked in till the time we checked out the staff was awesome. I would like to personally thank Bryck for his hospitality and friendliness. This was our third Holiday Inn Express and he was the only one that thanked me for being a Platinum Priority Club member. Not only did he check us in quickly but gave us directions and a list of restaurants that were in the area. If I am ever again in Syracuse I will definitely be staying here.
July 5, 2013
Rated 5.0 out of 5.0 by markct Comfortable bed and great service.
Great Hotel for the money , Good Breakfast and great service.
July 5, 2013
Rated 5.0 out of 5.0 by JohnJ55 Pleasant night
Nice room, nice view, beautiful sunrise. Good breakfast choices.
June 27, 2013
Rated 4.0 out of 5.0 by Paige08 Good Location, Clean Hotel
This hotel is in a quiet location even though it is right off the highway. It is in a good location if visiting Syracuse University and also need to get some shopping done with your student. The hotel staff are courteous but not overly friendly. The requests for our room were honored before we arrived which was very nice. It is a very clean hotel and fairly new (I think 4 years old).
June 5, 2013