Crowne Plaza Syracuse

Hotel Front Desk: 1-315-4797000

Hotel Fax: 1-315-4722700

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Hancock Intl Airport (SYR)

- Distance from hotel: 7 MI/ 11.27 KM North East l

- Complimentary shuttle available

- Exit Airport onto Rt 81 Southto Exit 18- Harrison & Adams Streets. Continue past Harrison to Adams Sts. At Adams make left U turn onto Almond St. Continue 2 blocks on Almond St. to the Hotel.

Ithaca Tompkins Regional Airport (ITH)

- Distance from hotel: 61 MI/ 98.17 KM South West l

- Exit Airport to St Rt 13 North to Cortland. Merge onto 81 North. 81 North to Exit 18- Harrison & Adams Streets. Ramp becomes Almond St. follow left, hotel is directly ahead. Continue 2 blocks, turn right into our driveway.

Greater Rochester Intl Airport (ROC)

- Distance from hotel: 92 MI/ 148.06 KM West l

- Exit airport to Rt 490 East to Rt 90 East. 90 East to exit 36 to 81 South to Exit 18- Harrison & Adams Streets. Continue Past Harrison to Adams. At Adams take SHARP left onto Almond St. Continue 2 block on Almond St. to the Hotel

Syracuse Regional Transporation Center

- Distance from hotel: 3 MI/ 4.83 KM North West

- From our Driveway- right on Almond to Erie Blvd. Left on Erie Blvd. to State St. Right on State St. to Salina St. Merge right onto Salina to Hiawatha Blvd. Right on Haiwatha to Park St. Right to enter access road.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 9.00 USD

- Covered parking available for hotel guests in garage adjacent to hotel. At your own risk. $9.00 per day for overnight guest parking. no oversized vehicles’ clearance of 7”

Print Hotel Fact Sheet

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Hotel Highlights

The hotel's location in downtown Syracuse, New York offers patrons a fantastic view from almost any room. Accommodations are enhanced to ensure comfort and include conveniences like free Wi-Fi access.
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Guest Reviews

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Overall Experience


based on 402 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Comfortable room, nice view, excellent, efficient service.


May 03, 2015


Enjoyed my stay - room was comfortable, clean, well-equipped, and had a nice view of the city and lake. Service was excellent, and early morning room service breakfast delicious!

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Everything I wanted


April 26, 2015


This Crown Plaza was conveniently located in downtown Syracuse and at a great price. The room and beds were modern, clean, and very comfortable. I definitely recommend this hotel and will stay there again if I'm ever back in Syracuse.

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Furstration and Inadequate service


April 23, 2015


My recent visit to the Syracuse Crowne Hotel was very frustrating. I will never visit this property again.

After a 10 hour day with 3 hours of travel, I was unable to easily enter the property for check in. The drop off location at the front of the property had three cars parked, one of which was partially in the street. At this time it was a sever thunderstorm and road construction in front of the hotel as well. Finally after circling the hotel twice an alternate rear entrance was found between the main hotel and its conference center. When mentioned to the check in staff, it was not acknowledged. To make things worse, the check in staff further were telling me the room arrangements we previously made were not possible. After much discussion the initial arrangements were honored.

Off to parking - the parking garage has been striped for three cars between each concrete pillar, a tight fit at best even for compact cars. Guests parked so only two cars and sometimes only one car could park in the three allotted spaces. After much searching we were able to find a space on level 3. Unpack 2 to 3 bags per person; physically carry all to the elevator to head down three floors to the main lobby of the conference center. From there you go back outside, travel across the driveway into the main hotel to find another elevator. Find the correct elevator (A, B or C) to make it to your room on floor 1 through 19.

Enter room to find the roll away bed standing on end in the room. A half hour later, now 12 am, we can finally get prepared for sleep and our 8:30 am meeting the next day.

Morning breakfast at the hotel's restaurant was poor. Buffet consisted of thawed fruit, scrambled eggs, meats, yogurt, pastries, toast, waffles and omelets. Coffee, tea and juices included all for $14.95. The food was bland, marginally warm and apparently sitting there since they began serving at 6:30 am.

All in all, not a jewel in the Crowne.

Posted by CustomerCare
May 03, 2015
Dear Dobeyt, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret our hotel did not live up to your expectations. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have sent you a private message with additional information. Sincerely, Joel B Case Manager IHGCare
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Great service and the bed was SO comfortable!


April 23, 2015


Upon arriving at the hotel, the woman at the front desk was extremely accommodating. The lobby was clean and had a cozy atmosphere. The rooms were very modern and clean. Had an amazing night sleep in the comfortable bed! The only negative with the hotel, would be the elevators. They were VERY busy and it was even 10:30 at night! Otherwise I highly recommend this hotel!

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