Rated 4.0 out of 5 by 252
Rated 5.0 out of 5.0 by AmbassadorJohn Syracuse Experience
I found the reception staff to be most welcoming and a modern appearance to the Lobby area. The hotel is situated within easy walking distance of the city centre (in American language spelled center).The guest rooms were inviting and very clean and the sleeping kit worked well. Would recommend to anyone visiting Syracuse.
September 15, 2014
Rated 5.0 out of 5.0 by ZekeOtown Great weekend
Recently my wife and I stayed two nights at this hotel. We were impressed with the overall cleanliness of the room (8/10; not perfect) and the facility in general. Staff were polite and helpful (dining area in particular). The location is only a short and pleasant walk to downtown and adjacent to the university which is very beautiful. We would go back.
Graham Z. (Ottawa).
September 11, 2014
Rated 3.0 out of 5.0 by Bob999 A mixed bag.
We stayed at this hotel during a weekend trip to see a show at the nearby Landmark Theater.
I was disappointed from the start when there was no acknowledgment of our Priority Club membership. Usually, you get a bag of chips and a bottle of water, or something. When I asked the disinterested young man at the check-in desk about that, he told me that was only for Gold level members.
The room was nicely appointed and clean. As other reviewers have noted, exiting the bathroom is a bit tricky because of the tight fit. I did not consider this to be much of an issue, however.
My biggest problem was an inability to sleep. The mattress was hard as a rock and the fat, firm pillows kept my neck propped at an uncomfortable angle. despite my attempts to pound out a space for my head. The problem was compounded by traffic noise from nearby Interstate 81, which we clearly heard from our room on the 16th floor.
We did not check out the restaurant/bar, but it sounded quite lively when we returned to the hotel.
The young lady at check-out was much more pleasant than the young man at check-in.
We will not be returning to this hotel.
September 10, 2014