Crowne Plaza Syracuse

Hotel Front Desk: 1-315-4797000

Hotel Fax: 1-315-4722700

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Hancock Intl Airport (SYR)

- Distance from hotel: 7 MI/ 11.27 KM North East l

- Exit Airport onto Rt 81 Southto Exit 18- Harrison & Adams Streets. Continue past Harrison to Adams Sts. At Adams make left U turn onto Almond St. Continue 2 blocks on Almond St. to the Hotel.

Ithaca Tompkins Regional Airport (ITH)

- Distance from hotel: 61 MI/ 98.17 KM South West l

- Exit Airport to St Rt 13 North to Cortland. Merge onto 81 North. 81 North to Exit 18- Harrison & Adams Streets. Ramp becomes Almond St. follow left, hotel is directly ahead. Continue 2 blocks, turn right into our driveway.

Greater Rochester Intl Airport (ROC)

- Distance from hotel: 92 MI/ 148.06 KM West l

- Exit airport to Rt 490 East to Rt 90 East. 90 East to exit 36 to 81 South to Exit 18- Harrison & Adams Streets. Continue Past Harrison to Adams. At Adams take SHARP left onto Almond St. Continue 2 block on Almond St. to the Hotel

Syracuse Regional Transporation Center

- Distance from hotel: 3 MI/ 4.83 KM North West

- From our Driveway- right on Almond to Erie Blvd. Left on Erie Blvd. to State St. Right on State St. to Salina St. Merge right onto Salina to Hiawatha Blvd. Right on Haiwatha to Park St. Right to enter access road.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 9.00 USD

- Covered parking available for hotel guests in garage adjacent to hotel. At your own risk. $9.00 per day for overnight guest parking. no oversized vehicles’ clearance of 7”

Print Hotel Fact Sheet

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Hotel Highlights

The hotel's location in downtown Syracuse, New York offers patrons a fantastic view from almost any room. Accommodations are enhanced to ensure comfort and include conveniences like free Wi-Fi access.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 267 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Things that need to be addressed.


2014 九月 27

The hotel was nice. I have a few complaints.

There were no drawers in which to put clothing. I like to unpack into drawers.

It was hard to take a shower without wetting the floor.

Our alarm clock didn't work at all...not as a clock, a radio, or an alarm.

When we called the desk at night to ask for a wake up call, no one answered.

On Saturday, we went into the restaurant for lunch. We waited 1 hour and 5 minutes before the food was finally served. We missed a class due to this delay.

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I don't think you get it.


2014 九月 26


All the questions you asked during the survey should be rated between 7-9. This should be you minimum level of service. As a traveler, I expect nice rooms and good service. Your hotel provided a mediocre experience. In addition, it is and will always be about the little things because the little things add up quickly. I don't think this hotel get's it.

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Stayed here for a weekend conference


2014 九月 25


I liked the easy to find location , right off the highway.
self-parking in the hotel garage was fine.
that elevator was very slow and there were no luggage carts so we needed to carry everything to the elevator and across the driveway, down the hallway to the registration desk.
the staff at the desk was very welcoming and friendly, even asking if we wanted to be on a high or low floor.
i thought the new "smart elevators" were interesting and efficient.
the very small rooms are configured in this circular building.
while we had a room with 2 double beds, there was very little space to move around. there was no piece of furniture with drawers so we needed to live out of our suitcases.
the "closet" was an open space about 2 feet wide. there were a lot of wooden hangers! this "closet" had a room safe on the shelf.
the bathroom configuration was extremely strange.
the bedroom flowed in to the area with a sink. then there was a door to the toilet and oversized stall shower, BUT in order to close the bathroom door, you needed to step in to the shower!
if one person needed to use the sink while another was sleeping, the light from the open sink bathroom area flowed in to the bedroom.
everything was done in a very modern style. the rain shower was actually very nice, and had been engineered so that no second door was needed. yes! the water actually stayed inside the shower area!
unfortunately the technology didn't work as well for the sink as i left my toiletries bag on the sink vanity and the water pooled on the counter, getting everythinhlg wet and actually dripping onto the floor.
i found the bed soft and fluffy.
hotel common areas:
the bar was understaffed on saturday night and could not readily
accomodate 100 people.
we chose other syracuse restaurants as the hotel meal prices were high.
conference center adjacent to hotel:
the "main room" cannot comfortably hold more than 200 people.
the breakfast buffet was typical hotel banquet fare. unfortunately the "scrambled eggs" were the powdered egg kind and really bad
the "conference rooms" were so small that our registrants needed to be seated in two distant rooms.
tthere was ONLY ONE coffee/tea/juice table so the wait was very long. i was directed to get my food first. i placed it on my table and went to get coffee. by the time i got back my food was cold.
how about setting up two drink stations?
all in all - has this hotel ever hosted a convention for 300+ people before? they seemed surprised and ill-equipped.
i loved the proximity to the university!

Posted byHotelStaff
2014 九月 28
Greetings jeannie72, Thank you so much for staying with us and taking the time to leave a review! I am glad to hear you enjoyed your stay and had friendly encounters with our staff. We aim to please. I will be sure to pass on your suggestion about adding a second beverage table to my banquet manager. We look forward to having you stay with us again! ~Front Office Management
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Rooms are very nice.


2014 九月 25


The room was wonderful - the hotel was very nice - however, it took us our entire visit to get the hang of the elevator system! If you just hop on without pre setting your floor - you are in for a nice long trip, and you still won't be at your floor.

Posted byHotelStaff
2014 九月 28
Hello Cyclist27, Thank you for staying with us at the Crowne Plaza and for giving us your feedback. I am pleased to hear you enjoyed your stay. I am sorry the elevators caused some confusion. i will make sure our staff explains how to use them and helps guests if they are having issues. Hope to see you again! ~Front Office Management
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