Rated 4.5 out of 5 by 146
Rated 5.0 out of 5.0 by LondonPeter1 Fantastic Hotel - Excellent Stay
Our stay got off to a good start with a warm friendly welcome fro Lena on the front desk who provided lots of information/advice throughout our stay. Upgraded to a suite (recognition of Platinum Status in the hotel chain's loyalty programme).
The suite was spacious and well furnished. I particularly appreciated the double size shower. On criticism of the room - it lacked a room safe - I thought that this was a standard feature in rooms nowadays.
The room was right by the swimming pool - a fantastic size and warm! - a great facility in a secluded courtyard. At times it seemed that I almost had exclusive use of it!
Had breakfast every day - a good spread with excellent friendly service. Made use of the bar - friendly staff and good atmosphere.
Having been out one day, we returned to the hotel to find the suite had not been serviced - housekeeping had left a letter stating that the room could not be serviced as we had left the "privacy sign" on the room door. Whilst we had displayed the privacy sign on the door, it had been removed before 12.00 noon before we left the hotel for the day and before housekeeping had left their letter! I have to say that the Hotel dealt with this complaint in an exemplary manner - the room was serviced immediately and we were offered complimentary drinks in the bar for the inconvenience. Top marks to Rose of Housekeeping for her efforts in putting matters right and her focus on customer service.
Throughout our stay we experienced excellent service from all the staff - we would certainly stay here again.
October 7, 2013
Rated 3.0 out of 5.0 by goldmeansnothing gold membership
i know i wasn't upgraded to a better room
because the staff member did not have my membership number
the room was great no refrigerator
October 7, 2013
Rated 4.0 out of 5.0 by Rings I'm not as bright as my window
This property was a great surprise with a couple of disappointments. Arrival was early evening and the hotel looked quite attractive. I made my way to the minimalist desk and waited, behind 3 others, to check in while my wife waited for a bellman to help with the bags. She was still waiting 5 minutes later when I had the key. I took the luggage cart, wheeled it to the car, placed all of the bags on it, wheeled it back in and only then did the bellman INSIST upon taking us up to the room. He showed us the room, made a couple of recommendations and then took off. Not quite what I was expecting service wise.
The room was on the 11th floor Everything was spotlessly clean and attractive. The view over the bay was outstanding. Lighting and powere sockets were satisfactory. The bed itself was quite comfortable though I prefer something a little less firm. Pillows were what I describe as cocktail size. I am old school in that I prefer a full sized pillow and a soft down one especially. These were much to firm for me. The bathroom facilities were more than pleasing and the shower had excellent pressure.
The floor to ceiling window had a sunscreen on it that did a great job. However at night it was nowhere sufficient to block out the lights. It meant that I had a very poor nights sleep. This was mentioned at check out and I was then informed that hidden away on the other side of the window was a cord for a blackout shade. Id looked and not noticed this so be forewarned.
Overall I would happily stay here again on a future visit to Tampa.
October 3, 2013
Rated 5.0 out of 5.0 by NikkiD33 Excellent, except...
Sorry Crowne Plaza, 72 degrees in the pool is not warm. Otherwise, everything else was great!
October 2, 2013
Rated 4.0 out of 5.0 by Beachrose40 Excellent
My stay at this Crown Plaza was exceptional. The staff was attentive and helpful in every way. My Platinum Status was recognized and my room up-graded without my request. The room was clean & quiet & the bed comfortable. The location was less than a mile from where I had to return my rental car prior to going to the airport. This was the perfect location ito the airport. I will definitely stay here my next trip to Tampa.
September 30, 2013
Rated 4.0 out of 5.0 by Bax469 Staff
Excellent service by chris in reception nothing to much bother resolving our queries. Shuttle service 3 mile radius great excellent service to and from . Bob driver very helpful with our queries
September 30, 2013
Rated 5.0 out of 5.0 by Sabor58 Great stay!!
I love this hotel. Very good customer service and I will be staying once a month to go to Mojitos. The free breakfast was so good. We loved the room they gave us.
September 26, 2013
Rated 4.0 out of 5.0 by mcpo khaki ball
good service, price, food, friendly staff, clean, comfortable room. There was some banging in the wall end of hall the entire stay and we notified staff on check out to investigate. Sounded like a pipe or vent needed to be addressed. Even with this it did not diminish our stay or disturb our sleep. A very fair price for what you get.
September 25, 2013
Rated 5.0 out of 5.0 by Kdoug119 Absolutely Great
I really enjoyed my long stay at this property. Everyone is treated excellent here. The front desk staff and bar staff remember you by name and do their best to make you feel like the only guest in the hotel. If I hadn't moved to the area I'd always stay here. Quick note, the bar staff, Sam and Bryn are great! If you have a chance go and see them and they will take gooooood care of you..
September 24, 2013
Rated 2.0 out of 5.0 by abdine68 Room Cleanliness
I made a reservations for a month and was really excited about staying there since my last experience was great. This time, your cleaning folks were masters of the short cuts. from leaving me me less towels to not completely making my bed. I was already not happy about the bathroom not being clean when I arrived and they had to send someone to clean. I was staying in a Cabana Suite and the service was very poor! I wonder how bad would it have been if I stayed in a regular room?
September 23, 2013
Rated 5.0 out of 5.0 by Vpalma More than I expected
I was very impressed with this hotel. The bed and pillows were wonderful, and the room was really nice. I liked the bar and latin music that was played live, it was a wonderful place to stay, I will come back when I have more time.
September 19, 2013
Rated 5.0 out of 5.0 by WolfPack4Ever Perfect Stay!
I am a Platinum Member of the IHG Rewards Club, (don't know why that doesn't show up on my reviews). I have traveled extensively for about a decade. I received the best customer service I've ever seen during this stay. The shuttle drivers, front desk, restaurant staff, and housekeeping staff all went out of their way to make me feel special, and to make sure I got to where I needed to be on time. Thanks Crowne Plaza for a perfect stay. I'll be sure to return the next time I'm in the area.
September 17, 2013
Rated 5.0 out of 5.0 by nancytor1 The place to stay while in Tampa!
The hotel is clean and comfortable, close to the highway, mall and restuarants, and a great value! The staff are warm and welcoming and will go the extra mile to ensure you have everything you need, or help you out in any way possible, Mojiotos has the best happy hour and bar tender in Tampa! Cheers Craig! The food is very good also. I would recomend this hotel to all travelers. You will not be disappointed.
September 9, 2013
Rated 5.0 out of 5.0 by Dave84105 Great Service Excellent Room
Very Nice Room and excellent Servce. Chris at the front desk remembered me from a previous stay in April and was very welcoming. The lady working behind he bar at Mojitos on the night of the 3rd at about 8PM was excellent also.
September 7, 2013
Rated 5.0 out of 5.0 by Jen2789546 Amazing Time
Everything from the reservation process to our stay was wonderful. The staff and shuttle drivers went above and beyond our expectations. The only bad part was having to leave! :) We would recommend this place to everyone! Thanks guys for making our stay relaxing and wonderful!
September 4, 2013
Rated 5.0 out of 5.0 by Venumus93 Great customer service and very comfy bed!
Chris at the front desk was awesome. Very kind and helpful for our short visit. King bed was very comfortable! Will stay here again on next trip to Tampa.
September 2, 2013
Rated 5.0 out of 5.0 by SeaDog Review
Great place good food, people were nice, location to mall was great my wife liked that, free transportation to and from the airport, free transportation to the surrounding are very good.
September 2, 2013
Rated 5.0 out of 5.0 by Oneness Location Location Location !
We are celebrating our 3Oth wedding anniversary. Wow! Our choice of the crown plaza Tampa Bay was an excellent idea. We were looking forward to time away for just the two of us. We lived in the Tampa area about 22 years ago and were very much surprised at all of the changes that have taken place. We really enjoyed our stay the staff were so friendly and professional. The suite we were given was comfortable and roomy. We will certainly be back.
August 29, 2013
Rated 5.0 out of 5.0 by Melz25 Wonderful experience
Stayed here for two weeks for business. From the moment I checked in I felt welcomed. Jorge the manager at the front desk went above and beyond every day I was there as did Martin at Mezzo and Chris at the desk as well as Craig at Mojitos. . Clean place gorgeous ambiance. Only improvment would be fitness center.
August 24, 2013
Rated 5.0 out of 5.0 by MichelleL Awesome!!
The staff was excellent. Very accommodating and helpful. So much so, that we arrived a lot earlier than expected into Tampa, yet the staff allowed a very early check in at no charge ! The breakfast buffet is actually VERY good! I was surprised because breakfast buffets aren't typically good, but they changed up the options daily and even had a few items that you could order from the kitchen at no charge (such as pancakes, eggs, and omelets) . For nightlife, the Mojito lounge is also pretty cool, with a happy hour from 5-8pm. If you do stay at this hotel and need peaceful sleep, ask to be placed in a room away from the lounge. Our room was right above the lounge on the third floor and we could hear the lounge music clearly. We didn't mind because we were on vacation and usually came in pretty late into our room anyway, but just warning those who need their sleep.
August 19, 2013
Rated 5.0 out of 5.0 by marc200hp Overnight stay 08.10.2013
From the time of booking this overnight stay to meet friends flying in to TPA everything about this hotel impressed.
Great Reservation service, a great room and wall to wall courtesy.
We were 100% pleased with the service and concern for our comfort.
We will not stay anywhere else in Tampa, FL.
Thank you Crowne Plaza - you well earn your stars.
August 16, 2013
Rated 5.0 out of 5.0 by Nnnny Excellent Visit
Front desk staff were friendly throughout the week. Never seemd to be disarmed by questions of the guests and "always" had a smile on their faces.
This was only my second visit to this hotel but I will be back.
August 15, 2013
Rated 4.0 out of 5.0 by whitesoxfan1 Bed was ok and great service.
The service was great, the food was great but when I checked in I requested a room with a refrigerator. I checked in early too but I was told by the front desk clerk that there wasn't any more rooms left with refrigerators. I think every room should have a refrigerator. That is my only complaint.
August 14, 2013
Rated 5.0 out of 5.0 by Sleubank FANTASTIC SERVICE!!!
This is one of the cleanest hotels I have stayed in. The staff are so polite and friendly, no matter what time of day it is. The coffee pot in my room had dust in it. I asked for a cup of hot water, the front desk gentleman showed up at my door in less than five minutes with a cup of hot water! This hotel is about a five minute drive from the Tampa Convention Center, and well worth their prices! They also have a fantastic restaurant on site.
August 8, 2013
Rated 5.0 out of 5.0 by Eliza22 comfortable and convenient
We stayed at Crowne Plaza for an impromptu visit in Tampa - it was near our destination. We were pleased with our room and the service was excellent; very nice.
August 8, 2013
Rated 5.0 out of 5.0 by BuckeyeDH Great hotel near Tampa Internalional Airport
The service and ammenities at this hotel far exceded my expectations. The food in the Mojito lounge was excellent along with the service. The front desk clerk was very courtious and helpfull. The room was fabulous and very clean & fresh and everything such as tv & air conditioning worked perfectly. I was here on an overnight stay to catch a morning flight home but will definitely stay here again when I am in the Tampa area next.
August 7, 2013
Rated 5.0 out of 5.0 by Nickamolen Anniversary stay
Many thanks for making our stay at Crowne Plaza Tampa so memorable, it's very appreciated.
August 3, 2013
Rated 5.0 out of 5.0 by kjcgac Outstanding Stay
Cabana Suite was extremely comfortable. Enjoy drinks and overall ambience of Mojitos. Front desk representatives were professional and courteous.
August 3, 2013
Rated 5.0 out of 5.0 by Wilma315 Amazing Front line staff
Room was large and comfortable, bed comfortable as well. Front desk staff were amazing, friendly and seemed genuinely happy to be there! Bar was reasonable and bartender was really nice. Check in was quick and efficient as was check out. Only negative was there was a musty odor to the room.
August 2, 2013
Rated 3.0 out of 5.0 by Rubenss on average
The room atmosphere very cold, bath room very small, the window very dirt, room maide note 2.
July 19, 2013