Rated 1.0 out of 5.0 by Jabru Great disappointment
Very disappointed in many aspects of our stay. Upon our arrival we had to have the stains cleaned from inside the toilet. The shower tiles had mould and mildew in the grout.
The food in both the restaurant and the two dinners we had while we were at our convention was terrible. The food was undercooked and very unappetizing. We could not finish our meals. The servers were not attentive to our requests. The service in the restaurant was extremely slow. The portions served did not match the price we had to pay.
Being so close to a major highway created noise in the room. Sleeping was difficult.
May 14, 2013
Rated 2.0 out of 5.0 by CardinalSmith In need of loving care!
Stayed with five colleagues. All felt the property was tired and needed significant refurbishment. Huge atrium is a sign of times past and hard to use effectively. In room air conditioning was like a chaff cutter!
May 5, 2013
Rated 1.0 out of 5.0 by Sweetie1 Nice room
It was very pleasant except for the noise of the highway outside. It's hard to comment on the service as the only contact I had w/ anyone was at check-in!
May 2, 2013
Rated 5.0 out of 5.0 by valerie227 Clean, comfortable room and great service
We stayed here from out of town for doctors' appointments. The room was very comfortable and the staff was exceptional. Would definitely stay here again. The halls are accessible for wheelchairs as well.
Only drawback of the hotel -----the restaurant - Don't get me wrong, the staff continued to be very courteous and professional, however, the food was horrible. This is the fist time we ever sent food back to the kitchen in our entire life. The meat was extremely fatty, unable to eat 98% of it. It took well over an hour and half to get our meal and we were one of two tables in the entire restaurant.
Tried it again for the morning breakfast buffet, only to learn that they shut the buffet down an hour early because they were "slow". Therefore we decided to just get coffee near the reservation desk. (Mistake again, no coffee, only tea) So we again tried the restaurant, Food was great, but had to wait 40 minutes for pancakes. 40 minutes!! crazy, and once again the only people in the restaurant at that time!.
Skip the restaurant and the rest is outstanding!!
May 2, 2013
Rated 3.0 out of 5.0 by Michelle54 Nice accommodations
The hotel was very close to the Fairgrounds. The rooms were updated. The only comment I have is that the pillows were very lumpy. Also, The bathroom has been partially updated, but the tub/shower does need to be redone. Other than those issues it is a decently maintained property.
April 28, 2013
Rated 1.0 out of 5.0 Never stay there again
This hotel was by far the worst I have ever experienced. The room was dirty. The water that came out of the shower was green! The staff was less then helpful. I never stayed in a hotel that only had one cart before now.
The service in the restaurant was absolutely horrible. One person in our party never got their order. I would never recommend this hotel. You are better off sleeping in your car.
April 25, 2013
Rated 4.0 out of 5.0 by Retta The Bathtub needs help
You have a lovely hotel, everything from the check in desk to the lobby to the meeting spaces to the rooms are very well appointed.
However, in the bathroom of the room I stayed in, the tub was frightening. The rest of the bathroom was very modern and nice, but the grout between the tiles looked like it hadn't been cleaned in a year. And around the faucet it looked like there had been a problem and the wall repair did not look professional.
April 25, 2013
Rated 1.0 out of 5.0 by Rob76 Not Prepared For Large Events
My stay at the Crowne Plaza was connected to participating in a convention which was being held there. While the guest rooms were typical of other hotels, the price was slightly higher. However, the property was in no way prepared to host such a convention event, and may times was left scrambling to set up rooms, provide supplies and aids, and have the appropriate number of staff working at the associated restaurants and bars. I was extremely disappointed.
April 25, 2013