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Rated 3.5 out of 5 by 36 reviewers.
Rated 5.0 out of 5.0 by Estancia placentera Estuvimos por motivo de una competencia de mi hijo por esa zona y resulto muy agradable la estancia, comimos muy bien, se descansa en esos colchones estupendamente y ademas nos dieron una tarifa preferencial a los que fuimos a dicha competencia. RECOMENDADISIMO !!! July 9, 2014
Rated 4.0 out of 5.0 by Safe Hotel with Excellent Responsive Staff The service in this hotel was excellent. Every staff member friendly, urgent and eager to please. The decor is quite dated but clean and in good shape. My company is very careful about international travel to Mexico but I felt VERY secure at this hotel. The only downfall are the mattresses, which are very firm. Unfortunately, my body is not and I slept poorly and woke up with sore muscles. But the overall trip was highly successful and this hotel helped make it that way. July 4, 2014
Rated 5.0 out of 5.0 by One night but a huge experience The people who works in the Crowne Plaza Tlalnepantla makes me feel welcome and provide me a very pleasant night July 2, 2014
Rated 4.0 out of 5.0 by Facturacion La facturacion del alimentos debe ser mas amigable y eficiente. llevo varios dias trando de facturar un consumo del dia 23 de junio del 2014 y aun no aparece registrado mi numero de ticket. June 26, 2014
Rated 5.0 out of 5.0 by impactantes instalaciones a pesar de su ubicacion, al momento de la llegada te da la impresion de no ser un inmueble grande, sin embargo hay un contraste en la entrada a estar dentro de las instalaciones, da una sensacion de grandeza por lo que se contagia al momento de disfrutar las instalaciones June 23, 2014
Rated 5.0 out of 5.0 by Great service and comfortable room When remodeling the rooms why put the old bath tubs in when 99% of the visitors use the shower only. Maybe keep one floor for families in which the rooms have the OLD Bath tub systems. The shower are easier to clean and maintaine. June 23, 2014
Rated 5.0 out of 5.0 by Quite room and freindly staff It is a good place for people who are sensitive to noise and look for a friendly place to stay in Mexico city. June 9, 2014
Rated 5.0 out of 5.0 by procedimeinto de cobro Cuando entré firmé un bucher de 3000 pesos y cuando salí me cobraron mayor de 2000 pesos, cuando pregunté de la diferencia, me informaron que la segunda cuenta es lo que vale, sin embargo banamex me hizo el cargo de los 3,000 pesos. De qué manera podría yo recuperar la diferencia Mucho les agradeceré su apoyo. June 2, 2014
Rated 5.0 out of 5.0 by best of the best A fantastic place , you will definitely not realise the cost you have spent , after you have experienced this place . May 28, 2014
Rated 3.0 out of 5.0 by Ok but old It's hard for me to believe that a hotel that size, ubication and with that name can look so old. Room was ok but old, fitness room was ok, but old, lobby bar was ok but with a very poor service, etc.. In general hotel operates fine but it sure needs to be renewed. March 31, 2014
Rated 3.0 out of 5.0 by hotel muy antiguo y en proceso de remodelacion. ojala lo terminen pronto, ya que la imagen que muestran no es la ideal para un hotel de Crown plaza March 12, 2014
Rated 4.0 out of 5.0 by Internet Needs to work more on the WiFi Internet service as the room I was it was not good reception. The rest is a nice hotel just for its purpose. Thanks, March 7, 2014
Rated 2.0 out of 5.0 by Mala experiencia Crowne Lamentable lounge...mal las amenidades y el reaprovisionamiento. La carta del restaurant es una impression de Baja calidad Muy por debajo de los estandares February 25, 2014
Rated 2.0 out of 5.0 by Decepción Normalmente me gusta hospedarme en un Crowne Plaza pero este es muy diferente. Las instalaciones en lugar de ser lujosas, son viejas. La gente parece que te hace un favor y no hay un servicio de alto valor como la cadena Crowne Plaza normalmente ofrece. Mi estancia, por varias razones, en lugar de ser placentera fue como "solo para dormir". Además, estaban arreglando muchas partes del hotel y no pensaron en sus clientes ofreciendo algo para contrarestar las molestias. Lo único decente del hotel es su ubicación, si es que los compromisos están cerca de Tlalnepantla. February 11, 2014
Rated 5.0 out of 5.0 by Excelent Ubication The hotel is very good located, and the rooms are clean and confortable. Excelent service of the employees and a realy care for service. January 16, 2014
Rated 3.0 out of 5.0 by Poor room maintenance Heat available at the climate control system, but not in reality, becase heat never woks, and room temperature was below confort. Toilet flush key with water leaks. November 12, 2013
Rated 1.0 out of 5.0 by Worst stay ever. Poor management. The first day (Saturday) they woke us up at 8:oo a.m. with a loud hammering noise after we arrived at 2:30 a.m. from a long trip. Of course we asked to speak to the manager but he never showed up. They kept on making noises so I went myself to look for the manager. When I found him I expressed my inconvenience and told him that it was now his job to keep me happy. He just said: 'we are really sorry', looked away and left. That day we went sightseeing and when we returned we found our room unmade, so I called the front desk and asked for the manager again, they told me he had already gone and wouldn't return until Monday. This meant we weren't able to make another complaint.... We checked out on Sunday, and when we received the chek, they charged a coffee from my Dad's breakfast, he was staying in another room. We were supposed to get breakfast with the room, but the person at the front desk told us that beverages were not included, even when my mother had a full breakfast including beverages free of charge. We were in a hurry so we didn't fought for the coffee charge, but this is not what we were expecting from a Crown Plaza, there was no consideration whatsoever with us, it seemed that the Crown Plaza was making us a favor, instead of giving us a service. This is going to be the last time I stay in a Crown Plaza based on this experience and I'm already telling people what a horrible experience I had. Of course the most important thing when telling a story is the ending, and that still can be changed. Make your research, ask around, this cannot be what the Crown Plaza is about... October 18, 2013
Rated 3.0 out of 5.0 by Hotel needs Updating The Hotel in centrally located and convieneint for doing business. However it needs to update its rooms, restaurant, gymnasium and lobby. Staff is very friendly and helpfull. September 27, 2013
Rated 4.0 out of 5.0 by Access Card It looks like the access card reader located at the door of the rooms have problems, because I had a hard time everytime I tried to get into my room since I had to slide the card into the reader several times in order to unlock the door. I knew it was not an isolated problem because I was traveling with a couple of partners and they experienced the same issue. Carpet is quite old and make the aisles and rooms look dirty! August 7, 2013
Rated 2.0 out of 5.0 by Not so good not so bad!! My company has corporate deal with crowne plaza otherwise the kind of service and comfort it offers is not worth compared to similar hotels in its league. Breakfast menu is cheap but you will be bored of it in 3-4 days as they have same menu round the week. Mattresses are bit old & air conditioning is poor. August 5, 2013
Rated 1.0 out of 5.0 by Skip if you can Hotel Internet service is utterly disgusting. This is my top reason why I won't stay at this hotel again. There is this strange noise in the morning in my hotel room. Hotel room has this noise when someone turns on water tap on the upper floors (water running in upper flloors, pipeline going thro besides my bed, hissing sound all the time as long as it is being used) Hotel provies very worn out towels. Hotel service is not prompt, on wifi pwd expiry I need to call once to ask them to send me a new one, they will invariably forget. After 10 min I need to remind them to send it and only then will they send it. Hotel room access card system is pathetic, sometimes it will just not open. May 16, 2013
Rated 3.0 out of 5.0 by Non recognition of priority member Have been staying this hotel since last 5 years. During my last stay My platinum status was not recognized and they down graded me to inferior room with no water pressure and non working AC.Reservation manager refused to up grade my room unless I pay more for the room, irrespective of my platinum status. Rooms in the hotel are very old and needs complete renovation. April 19, 2013
Rated 3.0 out of 5.0 by Rooms Poor water pressure in shower. Very very little bottle of pure water. Poor internet signal. December 7, 2012
Rated 5.0 out of 5.0 by Fantastic stay The staff was great, made me feel at ease for the whole stay. The Bell Captain, Autero was great. The hotel driver, David was also very nice. I would highly recommend this hotel and it is quiet. December 3, 2012
Rated 2.0 out of 5.0 by Estancia Jamás hubo agua caliente en mi cuarto y no intentaron cambio de habitación, no me lo propusieron siendo yo Priority Platinum!!! Habitación muy vieja, casi nada servia, no había caja fuerte Lamentable ya que el hotel en general las zonas publicas son muy bonitas Saludos September 8, 2012
Rated 5.0 out of 5.0 by Very friendly and corteous staff. I enjoyed my stay Very nice hotel. Staff is very corteous and friendly, and always ready and willing to help. I enjoyed my stay there very much. Very quiet and nice. August 31, 2012
Rated 2.0 out of 5.0 by Horrible wireless, poor place to work Cracks in room from ceiling to floor. Clean but old decor. Horrible wireless. Resturant not bad. Good room service, pleasant staff. August 19, 2012
Rated 2.0 out of 5.0 No pillows , no servies after 9pm The worst pillows i´ve been. I tried to ask for a softer one and the answer was that no one from service was available after 9pm!!! I could not believe that I was in a Crowne Plaza. August 13, 2012