Rated 3.0 out of 5.0 by Hay4 Good, except for check-in catch...
I was visiting the Toronto Airport Crowne Plaza for a convention, as I had for the past four years in various hotels. The first year we stayed in the Crowne Plaza with no hiccups, but because of availability issues we had to stay in other places for the other three years. The other hotels had their downsides, so we tried for Crowne Plaza this year.
When I went to check-in to my group's rooms, I was told the hotel would need the room payment and deposit for each room up-front, totalling way above the check-in payment I had expected! I was told this was basic procedure for all hotels, which I know is not true as any other year in every other hotel, including my previous experience at the Crowne Plaza, I only ever had to pay a deposit upfront and the rest would be paid at check-out. The rest of my group hadn't arrive, so I me and two others were stuck scrambling for money to check in.
Before we arrived I checked the hotel policy on check-in payments through the confirmation e-mails and their website, but there was no word this "new" policy at all. This was a communication error at its finest and left some members of my group with no money for the entire weekend.
May 31, 2013
Rated 2.0 out of 5.0 by ROCKFISH POOR MANAGER DUTIES
MANAGER ON DUTY HAD VERY LITTLE COMPASSION FOR THE MISTAKE MADE BY THE HOTEL
May 30, 2013
Rated 4.0 out of 5.0 by JWBKLYN Comfortable
The hotel itself was clean with comfortable beds. The room was a little tight for two double beds (expecting to sleep 4 people) with not enough room to hang towels for each person in the bathroom.
Breakfast was on the expensive side & there were no "inexpensive", simple choices like oatmeal or a bagel with cream cheese. I don't know where else you would go for breakfast unless you could drive somewhere, but I did not have a car.
The staff was friendly & helpful.
The location was not good for runners as it is surrounded by highways. However, if you like a gym, they did have a decent fitness facility.
It is quick to the airport, but if you want to go into the city, it is a pain in the neck. You have to go back to the airport, catch a bus from there & then transfer to the subway. It takes at least an hour.
May 17, 2013
Rated 4.0 out of 5.0 by Geezer70 Excellent Transit Hotel
Whenever I need to transit at Pearson International Airport with connections that require overnight accommodation, I book the Toronto Airport Crowne Plaza. The price is competitive, the shuttle service convenient, the bed comfortable and the coffee delicious.
May 16, 2013
Rated 4.0 out of 5.0 by CWDC Good location, hospitable, not best overall value
The CPTO is in a great location near Dixon Rd and Pearson Intl. Airport. It was a good place to stay having several restaurants literally right out the front door within a 2-3 minute walk. Rooms were relatively small and a bit difficult if more than 2 were in a room. The desk did not have enough space for the chair in front of one of the beds. Made it a bit uncomfortable to work at times when catching up on a little bit of office work. Parking not free? Really?
Good enough stay but I would seek out a little more value in the future.
May 11, 2013
Rated 5.0 out of 5.0 by psycdoc Home away from home
Great hotel, friendly staff who know me by name (I stay here several nights per month), automatic upgrade as a platinum member, great location with easy access to airport.
May 4, 2013
Rated 4.0 out of 5.0 by wildfcat very nice accomodations well kept
needs diferent doors on tv unit that can fully open for viewing
April 21, 2013
Rated 3.0 out of 5.0 by Westerners Great for stop over stays
Stayed 2 nights total - Edmonton - Toronto - South and reverse. Was great to have free shuttle service between the airport to hotel and reverse.
April 21, 2013
Rated 2.0 out of 5.0
by Nadxxx Filthy
The room was unclean, while the sheets and pillow covers were stained.
April 19, 2013
Rated 4.0 out of 5.0 by Nicole63 Good service and comfort
This was a good value hotel for my purposes of being close to the airport. Good dining room on lobby floor. The shuttle service was very good and the driver very courteous.
March 29, 2013
Rated 2.0 out of 5.0 by crystal98 Not cheap to leave vehicle
okay hotel. It is not free to leave vehicle there while on vacation, to my understanding it was and was charged 109.00 for parking for 8 days, even though after i was told it wasnt free i was going to be charged 98 dollars for parking my visa says different. I was charged 109 dollars, pathetic, we stayed a night in there hotel it should of been free or at least half the price to park! will never stay there again!
March 27, 2013
Rated 3.0 out of 5.0 by claudius Good value
Room furniture is dated and could stand upgrading. Lounge staff (barman) very unfriendly to the point that I had to ask him if he liked his job because his attitude suggested he didn't.
March 26, 2013
Rated 4.0 out of 5.0 Weekend get away
Everyone did everything they could to help, no regrets at all, i did not like how you had to pay for parking as an extra, but besides that it was a great stay, thanks again crowne plaza.......
March 22, 2013
Rated 4.0 out of 5.0 by AGGG Perfect for short stay
Staff were very accommodating/ helpful. Pool & hot tub & sauna well maintained. Rooms small, that's all you need for short stay before you fly out. Philomena, @ desk very friendly. Nice to deal with people who like their jobs! Thank you
March 13, 2013
Rated 4.0 out of 5.0 by Mazie great room
My husband and I syayed here prior to our flight to the Caribbean and it was a positive experience.The room was clean,bed comfortable and tv worked well.The only thing they could do to improve the room woul;d be to add small refrigerator.We were able to leave our car there while we were gone so that saved parking costs.I would recommend this hotel to others due to its speedy check-in/out,cleanliness,location to the airport,and efficient shuttle service.
March 12, 2013
Rated 5.0 out of 5.0 by canucks1 One night
Good location , friendly staff, a bit overpriced bar and menu's , but overall it was very good.
March 8, 2013
Rated 4.0 out of 5.0 by RFN76 Great stay, no upgrade
Stay was wonderful as always.
Staff was great, again, as always.
Hotel was not terribly busy, but no upgrade to room was given, which is my only complaint.
Otherwise this hotel was great for this stay, and always is!
February 22, 2013
Rated 4.0 out of 5.0 by macjeri Good service
We just got home from our trip and stayed at the Crowne Plaza, the staff were very helpful. We only had to wait about 15 minutes for the shuttle I should have confirmed the times they would be at the Terminal 's that would of been alittle better. Overall our experience was good
February 19, 2013
Rated 5.0 out of 5.0 by MGDU Great Location and Shuttle service
We have used this Hotel for business and pleasure and really enjoy the shuttle service to the Airport. We have been picked up at the Airport at various hours of the day or night and always been satisfied with the service. The location is perfect and we have always arranged for our vehicle to be stored on site. Thanks for the service.
February 12, 2013
Rated 5.0 out of 5.0 by Nannybare Good place to stay near airport
My husband and I stayed here January 17th and again when we returned from our holiday on January 25th. The first night the room was good, but did not have a living room type chair to sit in while watching TV, so one had to use the desk chair while the other one used the bed. The bed was very comfortable for TV watching and sleeping.
On our second night the room was excellent and as we didn't get to our hotel until 3:00 a.m. we got an extension of an hour for check-out, which was much appreciated. The coffee in our room was great and I loved the shower.
The shuttle bus to the airport was on time going and coming and the front desk clerks were friendly.
We have stayed here 4 times now and will do so again when we travel out of the country.
February 8, 2013
Rated 1.0 out of 5.0 by BlondeCat Rooms not cleaned proper
Assuming our room was clean, we never thought to check it before going out for the evening. On return, we found cat food and oil stains in one of the drawers, and excrement from a small animal on the carpet. As a cat owner, I knew it was not from a cat but a much smaller animal. We ended up changing rooms at 1 am; moving us next door to the adjoining room. If the maid cleaned this room, in all likelihood the adjoining room was cleaned by the same person? It too, was not very clean.
To our horror, the offending room was occupied with guests the next night and we never saw any staff shampooing that carpet!
Poor communication among staff - had to repeat our story several times as our problems were not recorded. Even after talking with the manager, who was supposed to meet us on check out (and did not), she never informed the check out clerk of our problems, so we had to go through it all over again. At check out, the manager had conveniently "stepped out of the office", after only talking with her minutes earlier.
We are in Toronto for a Retail Convention, several times a year, but we will not be returning to this hotel.
February 6, 2013
Rated 4.0 out of 5.0 by Peggy49 comfortable bed & lots of space in the suite
loved the suite with king bed. Bed was very comfortable and we really enjoyed the buffet breakfast!
February 5, 2013
Rated 1.0 out of 5.0 Disturbing security experience and poor follow up
I stay in hotels all over the World and am a Platinum member. I have never had an unsettling experience like the one I had at this hotel. We went out for dinner on the first night here and upon returning, found that the door to our room was open and held open by the lock being engaged. I called housekeeping to see if my room had been entered and was told "Yes, to put chocolate on your bed". This was despite a Do Not Disturb sign on the door. Strangely, there was no chocolate on the pillow either.
Nothing was missing, but called management who came up with a device to check when a key was used. Apparently, the door had last been opened with a key issued when we checked in - not sure if it was one of the two we were issued. however, the time it was opened was 5 minutes AFTER we had left the hotel for dinner (I called the restaurant before leaving the parking lot so I know what time we drove off). Also, I always check my door when leaving and put a DND sign on.
The next day, I was out and a hotel employee accosted my wife as she was leaving the room and insisted on entering it "to check everything was OK". My wife said it was and no need to check, pointing to the DND sign on the door. The employee then spent 5 minutes insisting she had to go in the room, until my wife said she was calling management again. Just strange.
To make up for the inconvenience, I was offered 10,000 Priority Club points - I never received them!! I will never stay at this hotel again.
January 18, 2013
Rated 4.0 out of 5.0 by Guest22 Clean, comfortable and convenient
This is "our" hotel whenever we are flying out from Pearson Airport. Good service, convenient and most important, excellant parking facilities.
January 17, 2013
Rated 4.0 out of 5.0 by Pilly Good Value
The room was a surprise. Modern, updated and clean. It was nice to have the option NOT to have your room cleaned. We were only there for 2 nights and it was not necessary. We were there for the Landscape Ontario Trade Show and the only problem with the service was when I called the front desk to find out if the hotel had a shuttle service to the Congress Center and the girl that answered the phone said no. I mentioned that this hotel had been suggested by the trade show because of it's access to the trade show and she still said there was no shuttle. As we walked out of the hotel that morning, there was the shuttle....so obviously there was either a language barrier or misunderstanding somewhere. Otherwise service was good but not great.
January 16, 2013
Rated 5.0 out of 5.0 by mstar Great Stay
Always a great stay. Staff is always pleasant and rooms are nice.
January 15, 2013
Rated 3.0 out of 5.0 by CoreyS The breakfast buffet - food is bad
I travel 80 nights per year and stay mostly at marriott hotels. I stayed at the Crowne Plaze because it was near the convention that I attended. I had breakfast in the hotel restaurant because it was convenient, but it turned out to be a big mistake. the worst breakfast buffet that I have ever had during my travels over a 20 year period. The bacon and sausage was under cooked. The scrambled eggs were either powdered eggs or extremely over cooked. the french toast was so dry I could hardly swallow it, even with plenty of syrup on it. The coffee was really strong and the decaf pot had caffine in it. The waiter took my order and did not return until he brought the check. I complained and was not charged for the buffet.
January 15, 2013
Rated 5.0 out of 5.0 by WeLoveToTravel Wonderful travel experience
We stayed at the Crowne Plaza prior to catching a flight for a cruise last November. This was one of the best experiences we have had staying overnight and leaving our vehicle while away cruising. The front desk staff was extremely friendly and made us feel welcomed and as if our business was appreciated. They were very efficient when checking in & out, and offered complimentary sundry items to help make our stay more pleasant. Our later in the day flight time was accommodated with a later check out time, which was most helpful and appreciated. We found the room to be very clean and well maintained, with a very comfortable bed. The complimentary shuttle was excellent! No delays or difficulties either going to the airport or returning. What a welcomed service when travelling.
We were so delighted with our positive experience, we will definitely use this hotel again and will highly recommend it to our family & friends.
January 13, 2013
Rated 5.0 out of 5.0 by Muskokagirl1970 I stay regularly and will again in 2013
I upgraded my room to a suite which I highly recommend. Nothing negative to report about the room at all - I have stayed at The Crowne Plaza multiple times in 2012 (and 2011) and have always enjoyed my experiences.
My only thumbs down would be the buffet breakfast which was cold and tasteless (sorry guys - have to be honest).
Otherwise absolutely I recommend staying at this hotel.
January 2, 2013
Rated 4.0 out of 5.0 by rocktone1 hotel review
My only complaint is the shuttle bus does not run as often as it should. I don't feel that i should pay roaming fees because the shuttle bus doesn't come as often as it should. I stay at this hotel on business. I fly in at midnight and leave out at 6am. I enjoy the friendly and welcoming staff and extremely comfortable bed. The shuttle service from the airport to hotel need to improve.
December 19, 2012