Rated 4.4 out of 5 by 33
Rated 2.0 out of 5.0 by HAAO Rooms not properly marketed
We are a family of 2 adults and 2 children (9 years old). As usual we booked a room for the four of us as the kids are to young to sleep on their own.
The surprise was that we were given a double room and they suggested it was also for up to four people, which is not true.
You cannot pretend to offer a room for up to four people when it only has two small double beds. It does not make sense.
We also had problems with the Internet connection as it was extremely slow. Pages would not even load.
We did not enjoy our stay at all.
Sorry to say what I think but for the first time I am terribly disappointed.
August 25, 2013
Rated 5.0 out of 5.0 by Peter001 Warm welcome
We booked and stayed only for one night and one day, but we throughly enjoyed our stay, the Staff has been attentive, helpful and kind. This was our first but not last visit to Toulouse. Will definitely book Crown Plaza Hotel Toulouse again in the future.
August 20, 2013
Rated 5.0 out of 5.0 by decentjules great hotel
Very clean, friendly stuff, awesome location. We really enjoyed our stay.
August 19, 2013
Rated 5.0 out of 5.0 by Farlington A fantastic start to our holiday
Really nice hotel in the center of the city. Very old building and very nice.
The young lady at check in was absolute superb, very polite and professional, she even help a guest recover a lost I-pod dropped accidentally down a storm drain, what a wonderful and helpful person, and a credit to the Crowne Plaza name.
The bedroom was quaint, and traditional room befitting the historical building. We had a double queen bed which were incredibly comfortable so we all slept well , and there was no disturbances.
Location: you can't get better,
I have stayed in several Crowne Plaza hotels all have been excellent but his one is most definitional the best I have stayed in to date. Well done to all the staff at the Crown Plaza Toulouse and I hope I can stay again some time soon.
It was a fantastic start to our start to our holiday. Thank you to all the staff at the Crowne Plaza .
August 18, 2013
Rated 5.0 out of 5.0 by DC58 Bed too tight
We were in a two double bed room (max 4 pax) but the size of the beds was too tight.
August 16, 2013
Rated 4.0 out of 5.0 by Kius Breakfast
Breakfast was poor for a five star hotel like this. Any way, the staff was very helpful in order to comply with our requets (food for people with alergy to gluten and lactose). Any way, overall it is a good hotel and would recommend it.
August 14, 2013
Rated 5.0 out of 5.0 by Marion77 The best of the best in Toulouse
If you go to Toulouse, you must stay at the Crowne Plaza Hotel. Best location, service and comfort.
July 19, 2013
Rated 5.0 out of 5.0 by Saint1976 Unexpected surprise
Having stayed here a number of times on business we booked a nice room for both us & our daughter on the evening following our wedding in Toulouse... what we got far outweighed our expectations. We were upgraded to the presidential suite - with it's own lounge and overlooking Place Capitole. All the staff made us feel like royalty and made the whole experience one we'll never forget. A huge thanks from us all.
June 10, 2013
Rated 4.0 out of 5.0 by JAPNeko Right in the historic center of Toulouse
Smiling and helpful staff (especially from frontdesk).
Good bed - confortable armchair
shower-bath slightly narrow
Would be nicer if toilets were separated from bathroom.
bathrobe but no slipper (?)
Different hot meals for breakfast.
No private car park but there is a very near public one
June 1, 2013
Rated 5.0 out of 5.0 by livertak Nice room and excellent bed quality
I had a amazingly good experience in spending 1 night at the Crown Plaza Capitole Toulouse. The receptionists were extremely helpful and kind.
The room was just perfect, very quiet at night and the bed was very comfortable.
Breakfast is a buffet with a large variety of choice and the general atmosphere in the hotel was good.
I can only recommend this place.
April 22, 2013
Rated 4.0 out of 5.0 by dazzle77 location
was not sure at first if i had made the right choice of hotel or area as not familiar with the area. however, soon to learn area choice and hotel very good. nice and clean too.
only downside was the cost of taxi from airport to hotel (no fault of the hotel) expensive at 38 euros.
however, hotel was good, clean, comfortable.
we were a family of 4 with two children 17 and 19. the room accommodated us well as can be difficult to get one room for four adults.
breakfast was good with a variety of choice. hot or cold.
would recommend this hotel and area any time.
March 31, 2013
Rated 5.0 out of 5.0 by AZMikeFAB AZMIKEFAB
Excellant location, staff is awesome and accomodating, I really enjoyed my stay and everything regarding the hotel.
March 27, 2013
Rated 3.0 out of 5.0 by Opera Special visit to see the Opera
We were not awarded any recognition as Gold Priority Club Member and the welcome was very controlled. No upgrade although the hotel was not very full. Breakfast was a ridiculous price at 24 euros per person but an exquisite main course in the restaurant was cheaper.
No slippers in the room and only one robe. It took 45 minutes and 2 phone calls for a pair of slippers to be sent; that we were informed was the only pair that could be found in the whole of the hotel that evening.
The Maitre D'hotel was very charming and lunch was a very good experience. Perhaps all staff, particularly reception needs to take a leaf out of that team and come across a little friendly.
February 9, 2013
Rated 5.0 out of 5.0 by Scott88 One of nicest in area but still has cooling issues
Great hotel for staying in Plaza area. Only complaint would be that room was still too warm as was the case when I was there last time. Cooling system does not come on. Opeing window helps but there is a lot of nopise outside so does not work so well. Hope to come back a couple more times this year so hope this gets fixed.
February 7, 2013
Rated 5.0 out of 5.0 by Grenada12 Great Hotel with fantastic staff!
I stayed at the Crown during a business trip in early December 2012. The staff were fantastic and when I needed help with some business meeting preparations they went out of their way to help make my meetings a success. They deserve to be commended!
December 11, 2012
Rated 4.0 out of 5.0 by TTMLB Problem with phone
During my recent stay (11/11 - 11/17) the phone in my room was unable to make calls to outside lines. This prevented me from making any business calls to the US, but more importantly prevented me from making personal calls to my family. The staff tried to accomodate me by allowing me to make personal calls from the front desk however I did not have any privacy and the environment was noisy. I requested the hotel to provide some sort of compensation for my trouble and they offered to give additional priority club points. The amount of points they offered (200 points) does not meet my expectations for not having access to outside lines from within my room for 5 nights (11/11 - 11/16). I would like the Crown Plaza to provide a more substantial compensation for my trouble. Thank you for your time.
November 26, 2012
Rated 5.0 out of 5.0 by Ketupa reward night
upgraded to a room on the top floor and with a view of the Capitol Square. Superb. Thank you.
November 22, 2012
Rated 5.0 out of 5.0 by ScooterJuly Superb hotel, best location, best comfort, you must stay here
We stayed in an executive room overlooking the square. The room was luxurious, the bed was so comfortable I didn't want to get out. You have access to the executive lounge for a little apero form 5.30 and again in the morning for a complementary breakfast.
We have stayed here 4 times and it never fails us - we have the best nights sleep, the best short break. You step out and everything is just outside the door!!!
The hotel, the staff team and everything is simply the best and great value - give it a go.
November 19, 2012
Rated 5.0 out of 5.0 by Chris45 Friendly comfortable stay
This is our second stay in a very comfortable and friendly hotel in the heart of Toulouse. I would recommend it to anyone. Staff are more than willin to help in any way possible.
November 18, 2012
Rated 1.0 out of 5.0 by Yves06 Very good place to stay at
Great service, very comfortable rooms, ideal location in the center of Toulouse - a good place to stay.
November 11, 2012
Rated 5.0 out of 5.0 by abbr12907 Comfortable hotel in an ideal situation
As with all Crowne Plaza hotels this is a comfortable hotel with a high level of service, but what stands out for this one in particular is its location on the square in the centre of Toulouse, a vibrant city with its multitude of restaurants, outdoor eating and relaxed atmosphere.
October 29, 2012
Rated 4.0 out of 5.0 by Lallof Fantastic location, excellent room and great service
The location at the corner of Place du Capitoule is just perfect; "everything" is within walking distance!
The room was just great; the bed, the bathroom. The only exceptions are the 20 year old system with hangers behind each other, with limited space and difficult to handle, and the (dark) lighting.
The breakfasts were exceptional as usual!
The service by the staff at the reception and the concierge was excellent.
October 26, 2012
Rated 4.0 out of 5.0 by XtofParis Good experience but...
It was a nice place to stay but if you find a better price, you SHOULD verify your account before. Sometimes they take money before and not so easy for the refund.
the fitted carpet is a little old and air-conditioning would deserve a de-dusting to avoid the diffusion of acarina or others.
Also nice view on the Capitole
October 23, 2012
Rated 5.0 out of 5.0 by Zeaphod Great Hotel, Great Location
Crowne Plaza Toulouse is an excellent hotel located in the main square of the city, surrounded by good local restaurants. The rooms and common areas have been recently updated and are quite smart. The staff are tip top and nothing is too much trouble. Highly recommended.
October 22, 2012
Rated 5.0 out of 5.0 by Merseybeat Best hotel In France
It's a city center hotel so don't expect ample parking but believe me the staff will find you somewhere! Rooms are top quality. Then you have the staff. Most friendly and helpful staff ever. The manager makes a point of introducing himself to each and every guest! I would recommend this hotel to anyone!
October 12, 2012