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Rated 4.4 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by Situación y comodidad excelentes Excelente relación calidad precio en una ciudad y alrededores que merecen visitarse periódicamente. August 31, 2014
Rated 3.0 out of 5.0 by Sexist staff My room was not stocked properly everyday. I had to call every night to ask them. Service has been very poor in my last 2 stays there. I have been staying in this hotel for business for more than 10 years. I see a very distinct difference in how I as a female traveler get treated as compare my male colleague. They are offered clubrooms, free drinks and smiles and I do not. The same treatment at breakfast. I have to ask to get coffee or service while my male colleagues are automatically offered. Normally at gold elite level my male colleague gets club house room automatically. I do not and asking for it does not help. it is 21st century and people in this hotel needs to think that service needs to be offered equally to both sexes. August 30, 2014
Rated 5.0 out of 5.0 by Frendly Staff... Great Location A little difficult to find, but well worth it... Staff was very helpful from the front desk to the resturant... Great location... What out the front door to the main square... August 29, 2014
Rated 5.0 out of 5.0 by A great experience The location of the hotel is absolutely fantastic, it sits in the middle of the town plaza. Site seeing is all walkable as well as the restaurants and shopping. Our only problem was accessing the plaza with our car, which proved very difficult. However on phoning the hotel the staff directed us into the Plaza. I would put this on your site so guests can find the hotel. The room was a good size, but difficult to open windows and get some fresh air. The beds were comfortable. The bathrooms were a little dated and tired, so some up dating of the bathrooms would be good. Finally, the staff were so very very helpful. We really enjoyed our stay and hope to return. It is a little expensive especially when you add on the parking, but no taxi's are needed to get around. August 26, 2014
Rated 5.0 out of 5.0 by Perfect hotel ideally located in the city center Nice hotel, you get a great service for the price paid. You exit the hotel and you can find all main shopping streets in front of the hotel. Nice food available at the restaurant which makes it easy to eat-in. The only negative thing I can come up with is that breakfast is quite expensive. you can choose between a mini breakfast at 10 euro or the extended one at 25 euro per person. August 6, 2014
Rated 5.0 out of 5.0 by Value for money Very good hotel and located in the very heart of Toulouse. Rooms very comfortable and very clean, more importantly staff very courteous and willing to assist. August 4, 2014
Rated 4.0 out of 5.0 by Good hotel in a very nice location I stayed in this hotel with my family for leisure, the hotel has a luxurious feel throughout and the rooms are nice and the beds comfortable. The hotel is situated in the heart of Toulouse with a lot of restaurants to choose from outside if you decide not to eat in the hotel. We also received a great service from everyone there. Also underground safe parking is ample just outside the hotel in the Capitole car-park, the overnight cost for that is 19 euros but make sure your car is under 180cms high otherwise choose one of the other car-parks available. Great stay, will definitely come again for business or leisure July 18, 2014
Rated 4.0 out of 5.0 by Excellent location and good sleep. Excellent location and good sleep. Attentive and friendly staff at front desk. July 8, 2014
Rated 4.0 out of 5.0 by Good stay in Toulouse The Crown Plaza is perfectly located in the heart of the city. Check-in was a serious hassle, we arrived very late at night and the front desk agent who checked us in wasn't friendly and didn't speak English besides some words. Our room was rather small, but we only needed to sleep so that was no issue. Breakfast is a typical French breakfast, so you will find everything you want to start the day. The concierge gives great advice and recommendations. All the staff are very attentive and speak English very good, besides the front desk agent we had during check-in. June 29, 2014
Rated 5.0 out of 5.0 by Great staff Front desk staff were very helpful and could converse in English. The early morning warm croissants, coffee and juice were a pleasant surprise the morning we had to check out early June 27, 2014
Rated 5.0 out of 5.0 by Crowne Plaza Toulouse Vacation ***** The Crowne Plaza was certainly the right choice concerning hotels for my family's visit to Toulouse. First off, the employees were very kind and helpful. When my family and I arrived in ourroom, we were totally taken aback. It was the most beautiful hotel room we have ever stayed in. Everything was clean and neat, and the room was cleaned and restocked wih goodies everyday. Not that this matters to all, but the wifi throughout the whole hotel was great, and I was able to stream TV shows and download apps quite easily. The complementary breakfast was so delicious, providing very many fresh options. Not only is the Crowne Plaza a great hotel in itself, but it is located right in the center of Toulouse in Place du Captial, full of vendors and resturaunts. The 4 french door windows in our room looked out onto a sidestreet, but it was still a great view of the life roaming about the city. During our stay, the annual music festivals were going on all around France, including in the bustling square of Place du Capital. Thanks to our quadrupled paned windows, we barely heard a peep of the festivites, but it was nice to be able to open the windows and hear all the people celebrate the first official day of summer. I would highly suggest the Corwne Plaza at Place du Capital for the wonderful service, location, and everything listed above! ***** FIVE STARS TO THE CROWNE PLAZA June 26, 2014
Rated 5.0 out of 5.0 by Great service & staff Excellent staff at the front desk & at the bar. As an IHG Royal Ambassador i was really impressed with everything at the hotel & highly recommend it. FULL recognition of my IHG status & i was treated appropriately. I will defiantly return the next time I am in Toulouse! June 17, 2014
Rated 5.0 out of 5.0 by Very good bed and overall good hotel In all my stay at the Crowne Plaza Toulouse was excellent. Friendly staff. Good customer service. Very clean rooms. Excellent concierge service. Good breakfast. Great location in the center of Toulouse. June 10, 2014
Rated 5.0 out of 5.0 by Good place to stay for a visit of the town center The Hotel is located in the Center of Toulouse in a traditional building. The place to stay is great, even when arrival by car is a bit tricky. The old town is starting on the front door of the Hotel. Shops and a lot of Restaurants are in walking distance. The car is safely locked in the Hotel Garage. The staff on front desk was very friendly and helpfull. We had a comfortable and quiet room looking to the courtyard. We enjoyed the (to short) stay very much. June 9, 2014
Rated 4.0 out of 5.0 by Muy atentos, magnífica ubicación En el mero centro de la ciudad, personal muy atento. June 9, 2014
Rated 1.0 out of 5.0 by Vorsicht mit nachträglichen Abbuchungen Fast regelmäßig, so berichteten Kollegen, kommt es bei Crowne Plaza Hotels zu nachträglichen unberechtigten Abbuchungen. Mir ist es bereits 2x bei insgesamt nur 4 Aufenthalten passiert. Diverse Kollgen berichteten mir, dass sie gerade aus diesem Grund grundsätzlich Crowne Plaza und weitere IHG-Hotels meiden. June 8, 2014
Rated 4.0 out of 5.0 by Great location Great location, Right in the centre and just off the Capitole. Easy walking around the whole city. Complete pain in the neck trying to drive in through all the one-way and blocked streets, but worth it in the end. Parking is expensive but using the hotel parking is convenient. Staff are very efficient and speak multiple languages. The concierge (Achille?) was very knowledgeable about the local area and the events which were happening at the time of my visit. No pool at the hotel which disappointed me but a reasonable fitness suite. Hotel has a very small frontage and is pretty deep therefore most of the rooms look out over other roof tops and back yards June 4, 2014
Rated 2.0 out of 5.0 by Crowne Plaza Toulouse Arrived very late at night after 30 hours plus travelling from SE Asia, could not physically drive to the hotel as i was not allowed to enter the square with the hire car i had, after repeated efforts to talk with the barrier controllers and several trips round the old town I was finally allowed to enter the square where the hotel is located. En route the Airline lost my luggage so i arrived with literally nothing, I requested any amenity packs that i could have as I had no luggage but could not even be supplied with a toothbrush. Zero recognition on check in for a Platinum member, could not even give me an amenity pack. Was then charged about 26 euros to leave the car there for less than six hours, again suprised as i have never been charged for parking as a platinum member to date. Overall made a bad trip about as bad as it could get, cancelled remainder of reservation and checked out next morning. Location is probably fine for sight seeing in city centre but for business it is a cold and inflexible place with a terrible location if you try to drive there. As a persaon that stays between 150-200 nights a year with IHG all over the world it is not how you expect to be received and treated... April 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The location is great, the staff very friendly and efficient. The room was very comfortable clean and pleasant to be in, the bed exceptional. I could not recommend this property or its staff more highly. February 11, 2014
Rated 5.0 out of 5.0 by Great hotel, perfect location I usually spend at least 5 weeks a year in this hotel and I have never been disappointed. Rooms are great but tend to be a bit dark, breakfast is very good and staff is great ! Guest relation Virginie was one of the best, I know she left the hotel and I hope her replacement will be as sympathetic and efficient as her. Regarding the staff, only one remark though: the girl who works at the bar at night during the week always seems unhappy, she almost never smiles. Overall, It's always a pleasure to spend a few days there, I recomend that hotel to everyone that want to visit Toulouse ! There are a lot of great restaurants around. February 11, 2014
Rated 4.0 out of 5.0 by not the best I stayed here in September and didn't really get much acknowledgement of being a platinum member, I found the state of the hotel distinctively average, service was average, room was ok ( not up to the standard of other Crowne properties I've stayed in ) the one redeeming feature was the hotels location which is perfect for exploring the city December 27, 2013
Rated 5.0 out of 5.0 Great Stay in Toulouse We had a fantastic stay in Toulouse - staff were friendly and helpful and rooms were spacious, clean and very nicely made up. Excellent central location for all the sights and shopping, but also quiet for a good nights sleep. I would recommend and visit again. December 6, 2013
Rated 3.0 out of 5.0 by Supposed to be one of the better TLS hotels, I wonder why this obsolète, noisy installation with quite unfriendly staff belongs to your Group,? No recognition of my ihg/Rewards status, no upgrade, staff mentionning: we don't need your card, your number is in the system!!!! My poorest ihg group experience, thus far, depressing! November 19, 2013
Rated 5.0 out of 5.0 by Excellent Place to stay for business I've enjoyed the warm welcome and the full willingness of the staff to address my requests, I would recommend this place to any business and visitor for Toulouse as top place to rest and feel good. November 12, 2013
Rated 5.0 out of 5.0 by great frontdesk service staff were very courteous and helpful with any question and help September 11, 2013
Rated 2.0 out of 5.0 by Rooms not properly marketed Hi, We are a family of 2 adults and 2 children (9 years old). As usual we booked a room for the four of us as the kids are to young to sleep on their own. The surprise was that we were given a double room and they suggested it was also for up to four people, which is not true. You cannot pretend to offer a room for up to four people when it only has two small double beds. It does not make sense. We also had problems with the Internet connection as it was extremely slow. Pages would not even load. We did not enjoy our stay at all. Sorry to say what I think but for the first time I am terribly disappointed. Hugo August 25, 2013
Rated 5.0 out of 5.0 by Warm welcome We booked and stayed only for one night and one day, but we throughly enjoyed our stay, the Staff has been attentive, helpful and kind. This was our first but not last visit to Toulouse. Will definitely book Crown Plaza Hotel Toulouse again in the future. August 20, 2013
Rated 5.0 out of 5.0 by great hotel Very clean, friendly stuff, awesome location. We really enjoyed our stay. August 19, 2013
Rated 5.0 out of 5.0 by A fantastic start to our holiday Really nice hotel in the center of the city. Very old building and very nice. The young lady at check in was absolute superb, very polite and professional, she even help a guest recover a lost I-pod dropped accidentally down a storm drain, what a wonderful and helpful person, and a credit to the Crowne Plaza name. The bedroom was quaint, and traditional room befitting the historical building. We had a double queen bed which were incredibly comfortable so we all slept well , and there was no disturbances. Location: you can't get better, I have stayed in several Crowne Plaza hotels all have been excellent but his one is most definitional the best I have stayed in to date. Well done to all the staff at the Crown Plaza Toulouse and I hope I can stay again some time soon. It was a fantastic start to our start to our holiday. Thank you to all the staff at the Crowne Plaza . August 18, 2013
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