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Rated 4.3 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by Very good bed and overall good hotel In all my stay at the Crowne Plaza Toulouse was excellent. Friendly staff. Good customer service. Very clean rooms. Excellent concierge service. Good breakfast. Great location in the center of Toulouse. June 10, 2014
Rated 5.0 out of 5.0 by Good place to stay for a visit of the town center The Hotel is located in the Center of Toulouse in a traditional building. The place to stay is great, even when arrival by car is a bit tricky. The old town is starting on the front door of the Hotel. Shops and a lot of Restaurants are in walking distance. The car is safely locked in the Hotel Garage. The staff on front desk was very friendly and helpfull. We had a comfortable and quiet room looking to the courtyard. We enjoyed the (to short) stay very much. June 9, 2014
Rated 4.0 out of 5.0 by Muy atentos, magnífica ubicación En el mero centro de la ciudad, personal muy atento. June 9, 2014
Rated 1.0 out of 5.0 by Vorsicht mit nachträglichen Abbuchungen Fast regelmäßig, so berichteten Kollegen, kommt es bei Crowne Plaza Hotels zu nachträglichen unberechtigten Abbuchungen. Mir ist es bereits 2x bei insgesamt nur 4 Aufenthalten passiert. Diverse Kollgen berichteten mir, dass sie gerade aus diesem Grund grundsätzlich Crowne Plaza und weitere IHG-Hotels meiden. June 8, 2014
Rated 4.0 out of 5.0 by Great location Great location, Right in the centre and just off the Capitole. Easy walking around the whole city. Complete pain in the neck trying to drive in through all the one-way and blocked streets, but worth it in the end. Parking is expensive but using the hotel parking is convenient. Staff are very efficient and speak multiple languages. The concierge (Achille?) was very knowledgeable about the local area and the events which were happening at the time of my visit. No pool at the hotel which disappointed me but a reasonable fitness suite. Hotel has a very small frontage and is pretty deep therefore most of the rooms look out over other roof tops and back yards June 4, 2014
Rated 2.0 out of 5.0 by Crowne Plaza Toulouse Arrived very late at night after 30 hours plus travelling from SE Asia, could not physically drive to the hotel as i was not allowed to enter the square with the hire car i had, after repeated efforts to talk with the barrier controllers and several trips round the old town I was finally allowed to enter the square where the hotel is located. En route the Airline lost my luggage so i arrived with literally nothing, I requested any amenity packs that i could have as I had no luggage but could not even be supplied with a toothbrush. Zero recognition on check in for a Platinum member, could not even give me an amenity pack. Was then charged about 26 euros to leave the car there for less than six hours, again suprised as i have never been charged for parking as a platinum member to date. Overall made a bad trip about as bad as it could get, cancelled remainder of reservation and checked out next morning. Location is probably fine for sight seeing in city centre but for business it is a cold and inflexible place with a terrible location if you try to drive there. As a persaon that stays between 150-200 nights a year with IHG all over the world it is not how you expect to be received and treated... April 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The location is great, the staff very friendly and efficient. The room was very comfortable clean and pleasant to be in, the bed exceptional. I could not recommend this property or its staff more highly. February 11, 2014
Rated 5.0 out of 5.0 by Great hotel, perfect location I usually spend at least 5 weeks a year in this hotel and I have never been disappointed. Rooms are great but tend to be a bit dark, breakfast is very good and staff is great ! Guest relation Virginie was one of the best, I know she left the hotel and I hope her replacement will be as sympathetic and efficient as her. Regarding the staff, only one remark though: the girl who works at the bar at night during the week always seems unhappy, she almost never smiles. Overall, It's always a pleasure to spend a few days there, I recomend that hotel to everyone that want to visit Toulouse ! There are a lot of great restaurants around. February 11, 2014
Rated 4.0 out of 5.0 by not the best I stayed here in September and didn't really get much acknowledgement of being a platinum member, I found the state of the hotel distinctively average, service was average, room was ok ( not up to the standard of other Crowne properties I've stayed in ) the one redeeming feature was the hotels location which is perfect for exploring the city December 27, 2013
Rated 5.0 out of 5.0 Great Stay in Toulouse We had a fantastic stay in Toulouse - staff were friendly and helpful and rooms were spacious, clean and very nicely made up. Excellent central location for all the sights and shopping, but also quiet for a good nights sleep. I would recommend and visit again. December 6, 2013
Rated 3.0 out of 5.0 by Supposed to be one of the better TLS hotels, I wonder why this obsolète, noisy installation with quite unfriendly staff belongs to your Group,? No recognition of my ihg/Rewards status, no upgrade, staff mentionning: we don't need your card, your number is in the system!!!! My poorest ihg group experience, thus far, depressing! November 19, 2013
Rated 5.0 out of 5.0 by Excellent Place to stay for business I've enjoyed the warm welcome and the full willingness of the staff to address my requests, I would recommend this place to any business and visitor for Toulouse as top place to rest and feel good. November 12, 2013
Rated 5.0 out of 5.0 by great frontdesk service staff were very courteous and helpful with any question and help September 11, 2013
Rated 2.0 out of 5.0 by Rooms not properly marketed Hi, We are a family of 2 adults and 2 children (9 years old). As usual we booked a room for the four of us as the kids are to young to sleep on their own. The surprise was that we were given a double room and they suggested it was also for up to four people, which is not true. You cannot pretend to offer a room for up to four people when it only has two small double beds. It does not make sense. We also had problems with the Internet connection as it was extremely slow. Pages would not even load. We did not enjoy our stay at all. Sorry to say what I think but for the first time I am terribly disappointed. Hugo August 25, 2013
Rated 5.0 out of 5.0 by Warm welcome We booked and stayed only for one night and one day, but we throughly enjoyed our stay, the Staff has been attentive, helpful and kind. This was our first but not last visit to Toulouse. Will definitely book Crown Plaza Hotel Toulouse again in the future. August 20, 2013
Rated 5.0 out of 5.0 by great hotel Very clean, friendly stuff, awesome location. We really enjoyed our stay. August 19, 2013
Rated 5.0 out of 5.0 by A fantastic start to our holiday Really nice hotel in the center of the city. Very old building and very nice. The young lady at check in was absolute superb, very polite and professional, she even help a guest recover a lost I-pod dropped accidentally down a storm drain, what a wonderful and helpful person, and a credit to the Crowne Plaza name. The bedroom was quaint, and traditional room befitting the historical building. We had a double queen bed which were incredibly comfortable so we all slept well , and there was no disturbances. Location: you can't get better, I have stayed in several Crowne Plaza hotels all have been excellent but his one is most definitional the best I have stayed in to date. Well done to all the staff at the Crown Plaza Toulouse and I hope I can stay again some time soon. It was a fantastic start to our start to our holiday. Thank you to all the staff at the Crowne Plaza . August 18, 2013
Rated 5.0 out of 5.0 by Bed too tight We were in a two double bed room (max 4 pax) but the size of the beds was too tight. August 16, 2013
Rated 4.0 out of 5.0 by Breakfast Breakfast was poor for a five star hotel like this. Any way, the staff was very helpful in order to comply with our requets (food for people with alergy to gluten and lactose). Any way, overall it is a good hotel and would recommend it. August 14, 2013
Rated 5.0 out of 5.0 by The best of the best in Toulouse If you go to Toulouse, you must stay at the Crowne Plaza Hotel. Best location, service and comfort. July 19, 2013
Rated 5.0 out of 5.0 by Unexpected surprise Having stayed here a number of times on business we booked a nice room for both us & our daughter on the evening following our wedding in Toulouse... what we got far outweighed our expectations. We were upgraded to the presidential suite - with it's own lounge and overlooking Place Capitole. All the staff made us feel like royalty and made the whole experience one we'll never forget. A huge thanks from us all. June 10, 2013
Rated 4.0 out of 5.0 by Right in the historic center of Toulouse Smiling and helpful staff (especially from frontdesk). Good bed - confortable armchair shower-bath slightly narrow Would be nicer if toilets were separated from bathroom. bathrobe but no slipper (?) Different hot meals for breakfast. No private car park but there is a very near public one June 1, 2013
Rated 5.0 out of 5.0 by Nice room and excellent bed quality I had a amazingly good experience in spending 1 night at the Crown Plaza Capitole Toulouse. The receptionists were extremely helpful and kind. The room was just perfect, very quiet at night and the bed was very comfortable. Breakfast is a buffet with a large variety of choice and the general atmosphere in the hotel was good. I can only recommend this place. April 22, 2013
Rated 4.0 out of 5.0 by location was not sure at first if i had made the right choice of hotel or area as not familiar with the area. however, soon to learn area choice and hotel very good. nice and clean too. only downside was the cost of taxi from airport to hotel (no fault of the hotel) expensive at 38 euros. however, hotel was good, clean, comfortable. we were a family of 4 with two children 17 and 19. the room accommodated us well as can be difficult to get one room for four adults. breakfast was good with a variety of choice. hot or cold. would recommend this hotel and area any time. March 31, 2013
Rated 5.0 out of 5.0 by AZMIKEFAB Excellant location, staff is awesome and accomodating, I really enjoyed my stay and everything regarding the hotel. March 27, 2013
Rated 3.0 out of 5.0 by Special visit to see the Opera We were not awarded any recognition as Gold Priority Club Member and the welcome was very controlled. No upgrade although the hotel was not very full. Breakfast was a ridiculous price at 24 euros per person but an exquisite main course in the restaurant was cheaper. No slippers in the room and only one robe. It took 45 minutes and 2 phone calls for a pair of slippers to be sent; that we were informed was the only pair that could be found in the whole of the hotel that evening. The Maitre D'hotel was very charming and lunch was a very good experience. Perhaps all staff, particularly reception needs to take a leaf out of that team and come across a little friendly. February 9, 2013
Rated 5.0 out of 5.0 by One of nicest in area but still has cooling issues Great hotel for staying in Plaza area. Only complaint would be that room was still too warm as was the case when I was there last time. Cooling system does not come on. Opeing window helps but there is a lot of nopise outside so does not work so well. Hope to come back a couple more times this year so hope this gets fixed. February 7, 2013
Rated 5.0 out of 5.0 by Great Hotel with fantastic staff! I stayed at the Crown during a business trip in early December 2012. The staff were fantastic and when I needed help with some business meeting preparations they went out of their way to help make my meetings a success. They deserve to be commended! December 11, 2012
Rated 4.0 out of 5.0 by Problem with phone During my recent stay (11/11 - 11/17) the phone in my room was unable to make calls to outside lines. This prevented me from making any business calls to the US, but more importantly prevented me from making personal calls to my family. The staff tried to accomodate me by allowing me to make personal calls from the front desk however I did not have any privacy and the environment was noisy. I requested the hotel to provide some sort of compensation for my trouble and they offered to give additional priority club points. The amount of points they offered (200 points) does not meet my expectations for not having access to outside lines from within my room for 5 nights (11/11 - 11/16). I would like the Crown Plaza to provide a more substantial compensation for my trouble. Thank you for your time. November 26, 2012
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