Rated 4.1 out of 5 by 135
Rated 4.0 out of 5.0 by Raphael 20144 Great facilities but short on staff
I really enjoyed my stay at the hotel, I felt comfortable and rested, nevertheless a short number on your staff was visible because we could not get an ontime transportation because they had to perform different tasks.
Thank you and God bless you.
July 1, 2014
Rated 3.0 out of 5.0 by Valerie M Friendly Staff
The wait staff and bartender were friendly and made my stay enjoyable. The breakfast buffet didn't seem very fresh and the breads, french toast was really hard.
My last night of stay I got stuck in the elevator between the 10th and 11th floor by myself for about 15 minutes. I was disappointed in the way it was handled since I never received any sense of urgency or apology for this occurrence from maintenance or staff. My phone did not work in my room the entire time so I had to use my cell phone to call down to the front desk and to order room service.
July 1, 2014
Rated 4.0 out of 5.0 by pma316 Very nice stay
Gracious, kind, accommodating staff. Thank you.
My stay was actually far easier and less complicated than posting this review. Make this process simpler, or I won't do it again.
June 28, 2014
Rated 4.0 out of 5.0 by TJGrammy Uncomfortable Bed
Although the mattress was very comfortable, it was too small. Upon making my reservation, the hotel only offered 2 full-size or 1 king mattress. With 3 in our party, we had to have 2 beds. Standard full-size beds are just too small for 2 adults. Every hotel I've stayed in over the years offers queen-size beds.
June 27, 2014
Rated 5.0 out of 5.0 by Ashlea Amazing Service, Rooms and Staff
This was my first time staying at the Crowne Plaza and it couldn't have been more perfect. I was in town to have a medical procedure done and wanted to make the recovery a mini-vacation. I was beyond impressed with the service I received, the food I ate via room service and the room I stayed in. I checked-in feeling a little "rough" after surgery but left feeling refreshed. I highly recommend staying here whether it's for business, vacation or just a little "pick-me-up" one night getaway...you won't be disappointed!
June 26, 2014
Rated 2.0 out of 5.0 by Hanna979 Comfortable Beds Poor WiFi
The hotel was clean and staff were friendly. The air condition and wi-fi worked off and on during my three day stay. Compared to my stay there a year ago, this stay did not live up to my expectations. I truly believe that the hotel had a "moment" which will most likely be addressed and fixed. I am unsure if I will stay at the Plaza in Tulsa again.
June 24, 2014
Rated 5.0 out of 5.0 by JLewis Great stay! Wish the AC worked a little better.
Overall our stay was wonderful. The AC could use some work. The room was really hot when we arrived, so I set the AC on 65, hoping it would cool down while we were out for the afternoon. When we got back to the room after dinner, it still hadn't cooled down. I had to set it on 62 just to get it to a comfortable temperature.
June 21, 2014
Rated 2.0 out of 5.0 by Sbowen28 Comfortable bed ONLY
I have stayed at the property several times. However, this time was not a very good experience. It seems that the air condition throughout the hotel was out. Was very damp throughout the hotel including my room. Reminded me of a swamp cooled building.
I will not stay at this property again.
June 18, 2014
Rated 3.0 out of 5.0 by LarryJ1949 Only good thing about the stay was a clean room.
For the amount of money we were charged, we should have had a better experience. We were in town for an event that had told us we could book rooms at the Crowne and get a discount. We did not receive a discount even though I asked for it. The elevator broke down the first night we were there and it was either climb the stairs to our 6th floor room or use the freight elevator. The ice machine on our floor didn't work and the drink machine took our money and wouldn't give it back when it showed the drink was sold out. Our bathtub faucet leaked and no matter what we did it wouldn't shut off. We never could determine if a complementary breakfast was included in our room cost. All it advertised in the room was for room service. And when we went down to see if we could get some breakfast, the sign said "wait to be seated". We have been in several hotels where breakfast is served and we serve ourselves or are served, but never had to wait to be seated, so we thought it must not be included in room cost. Room was nice and was clean. We will not go back to this hotel unless we hear it has had some major work done.
June 18, 2014
Rated 5.0 out of 5.0 by buckr44 sleeping comfort
great place to stay, I usually sleep with a fan on me , so they even got me a fan !!!!
June 17, 2014
Rated 1.0 out of 5.0 by Paul577 Room has no fridge
This is property is definitely not the jewel in the crown of the Crowne Plaza brand . Upon finding out there was no fridge in the room I called the front desk and asked to be switched to a room with a fridge. I was informed that I hadn't requested a fridge when I made the reservation and they would gladly rent me a fridge for $10 a night charge. I'm a platinum IHG member why would I not at least be given an upgrade to a room with a fridge. The next day after returning from work I noticed the bath towel, face towel , and wash cloth that I had used that morning had not been replaced . Also the shampoo and conditioner which I had left in the shower had simply been placed back on the counter not replaced with new ones. The service at this hotel is miserable, when I told the front desk that I would just write a review about the fridge she told me "Ok" and hung up!
June 16, 2014
Rated 1.0 out of 5.0 by Kay4 No air
Stayed the week of June 1, 2014, staff was very friendly. The rooms were humid with poor air-conditioning, had to purchase a fan for my room.
June 16, 2014
Rated 4.0 out of 5.0 by victom Air Conditioning
The air conditioner was not working properly, called for maintenance twice but nothing improved. My guess is this hotel needs to invest in a new unit. It was hot and uncomfortable in my room.
June 14, 2014
Rated 5.0 out of 5.0 review
The staff and the food was great. It was also in a great location.
June 13, 2014
Rated 1.0 out of 5.0 by Wickliff This hotel seems to be having problems
We stayed here last year and everything was great - but from the moment we arrived until we left this time, things were not good. Sink leaked, bathtub wouldn't drain, staff short handed constantly. Air Conditioning a huge problems.
June 12, 2014
Rated 4.0 out of 5.0 by MB- Momma Nice place, comfortable bed
Stayed for a week here for Miss Oklahoma Pageant. Had very good service, nice bed, nice housekeeping. The big negative was that the air conditioning obviously had a major issue and it was extremely humid all over the hotel. I have stayed here several times before and this is the first time this has happened, so I'm sure it will be taken care of. Very courteous staff. Would recommend! The restaurant and Starbucks in hotel are also very nice. Tip: avoid the Wal Mart next door, especially at night. Sketchy. Very convenient to shopping- just only go to that place in daylight and only if really necessary. :)
June 10, 2014
Rated 3.0 out of 5.0 by The Warden Very good location
We have stayed at this hotel several times and have always loved staying here. This last time, though, the check in clerk was very rude and the air conditioner in our room did not cool. Hopefully this was a one-time-only occurrence.
June 10, 2014
Rated 5.0 out of 5.0 by Brad20 Great Place
I love to stay here when in Tulsa. It is a great value and appreciate the drink coupons and breakfast buffet. Very clean nice room and comfortable King bed.
June 9, 2014
Rated 5.0 out of 5.0 by Anthony72 Top Notch hotel
For hotels in this price range, you just can't get a better night's sleep than at the Crown Plaza in Southern Hills. The staff are very personable and friendly, and the rooms are comfortable and quiet. Several dining options in addition to the restaurant on site.
June 7, 2014
Rated 2.0 out of 5.0 by friedmc Warm room, questionable security, poor Wi-Fi
I set the AC at 63 degrees just to try to get it down to a comfortable level. It never reached anywhere near that temp, but it was okay only because the temperature outside wasn't hot. During my previous stay at the same hotel different room, I experienced the same thing and the front desk had to deliver a box fan to keep the warm cool.
As I pulled into the parking lot, there were two homeless people camped out at the south end of the hotel building. It made me leery of the overall security in the parking lot.
In the middle of the night, one of the security sensors in the hotel apparently went off, which set off the alarm that included a man's voice blaring in my room saying I needed to evacuate the building. I called the front desk and they apologized and said it was an error and there was no emergency. It took me a long time to go back to sleep.
There was a small blood stain on my comforter.
I needed to work while I was there. Around 8:30pm, the Wi-Fi became spotty, at best. I was kicked off the internet four times before I gave up. I checked it again at 10pm and it was somewhat better. Maybe it was a bandwidth issue but I lost valuable work time.
I have stayed at this location many times for business. The decline in these areas make it very difficult to want to return.
June 2, 2014
Rated 5.0 out of 5.0 by Ronna Jeed 10 year old slumber party
I had my 10 year old daughter's birthday party here. It was great. The girls loved eating in the restaurant, swimming and playing games in the room. We got the presidential suite and it was super nice and very roomy! The staff was great!
May 29, 2014
Rated 2.0 out of 5.0 by jdlsales NEEDING NEW MANAGEMENT!!!
I believe I have watched this hotel go down in customer service over the last few years. We attend 5 session meetings here every year and this was one of the worst. No organization amongst the employees. We ended up taking a taxi to the hotel instead of the shuttle. There was a shuttle there but there were 8 people signed up and 3 of them had been there for over 1 hr waiting.
I had to ask for hand towels and wash cloths after the maid 'cleaned' my room. I left for dinner and returned to my room at 10 p.m. and they were still not in the room. The carpet needed swept and that was never done while I was there. It needed it before I even checked into the room. The banquet group was probably the best out of the entire hotel. The poor bartender was also our waitress in the restaurant. There were drink specials advertised but none of the liquor was even stocked in the bar to make the drinks.
May 21, 2014
Rated 2.0 out of 5.0 by daddyduck Poor housekeeping and rude staff
The housekeeper asked us if we wanted to make up our own bed. Seemed annoyed t hat she had to clean the room and empty the trash cans.
At check out, I asked for a copy of my statement. I was met with a unhappy face by the front desk clerk who literally threw the receipt at me.
May 18, 2014
Rated 5.0 out of 5.0 by Hoghead A fine hotel
The daytime front desk staff is wonderful. The rooms are great and the restaurant is very good.
May 10, 2014
Rated 5.0 out of 5.0 by Connie7728 I like this hotel when coming to see my daughter at ORU. It's convenient, clean & a decent price!
I like this hotel when coming to see my daughter at ORU. It's convenient, clean & a decent price! The service has improved since Crowne took over.
May 8, 2014
Rated 5.0 out of 5.0 by Hubbell Great Hotel
Staff excellent. Reservations made for gun show but they didn't have the rate. I reserved two rooms and was charged the higher rate while my buddy got the gun show rate. I made the reservations! Not a big deal. I would highly recommend this hotel if you're not interested in a flea bag and like nice, polite staff.
April 9, 2014
Rated 4.0 out of 5.0 by WDSmithx4 Noisy but clean
Design of building made my room sound like floor above party room. Turned out it was the lobby 5 floors below. Room was clean and staff exceptional. Would go back again.
March 17, 2014
Rated 5.0 out of 5.0 by swait427 previous stays
This facility should be a model for other hotels to follow. Not only are the facilities immaculately clean. the whole staff comprise some of the friendliest most attentive people I have ever experienced at a hotel facility. The people here are of a genuinely friendly nature, not just because they are required to be as I have experienced at other hotels. I hope this property is recognized for the genuine gem that it is by the Crowne Plaza upper management, as it is truly an asset to the chain.
March 17, 2014
Rated 5.0 out of 5.0 by Wendichick Awesome staff!
I would definitely recommend Crowne Plaza Southern Hills! We got a king suite and the adjoining room with it and it was beautiful and comfortable and the staff was super friendly.
There was a slight mix up concerning the adjoining room but the staff fixed the problem immediately! Thank you for the awesome experience!
March 12, 2014
Rated 5.0 out of 5.0 by jhancock Group 0f 60
I brought a group of 60 people to stay at the Crowne Plaza for an overnight youth event. The staff were quite helpful and the rooms were clean & quiet. They even set up a separate buffet for our group to be able to eat quickly and get to the event on time! I'll definitely be back next year. Well worth the money spent!!
March 11, 2014