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Rated 4.0 out of 5 by 44 reviewers.
Rated 4.0 out of 5.0 by A nights stay for me while on the road needs some help. I stay at the Union City Crowne Plaza 2 to 3 nights per month while on business. I have stayed here over (25) times. The first floor rooms have a musty smell due to a moisture problem. The hall ways are either cold during the winter months or hot during the summer months. The worst part of the stay has always been the bathrooms which have never been cleaned to Crowne Plaza Standards I'm sure! Hair on the floor and rusty tub drains along with dim shower lighting is the downside. However, I find it hard to beat the service that I get from other facilities that I stay at over (100 ) nights per year. The front desk (Robert) & (Natalia) are the BEST IN THE BUSINESS!! They both will go over and above to find me a room when I call. "Yes, Mr. Hansen your room will be ready when you arrive . This is called................" GREAT SERVICE!!! The Cons:? I don't want to drive anymore than I have already put myself throughout the day and would like to complete my stay with an in house dinner. The dinner menu is "OLD" and never updated! Fresh vegetables and non frozen foods do not exsist here! The Menu needs help before the ship sinks!! The Pro's: I do eat on site only because I enjoy the company of the Lounge Captain (Paul) who has a great entertaining personality and knows how to treat a guest of this establishment. If Paul is not the best bar tender of an in house lounge, then I don't know who is! Paul greets all guest's that enter the room with an welcome greeting and "What can I get you". This again is Called "GREAT SERVICE" The menu must change from the frozen vegetables and canned sauce items that should be disconcerting for this establishment. I hope management reads this review and responds. J Hansen January 2, 2013
Rated 4.0 out of 5.0 by Very comfortable for priority club members very satisfying for a business traveler. All of my travel is always business and I enjoy the breakfast every morning which is much better than the standard continental breakfast. I always stay at the crowne plaza everytime i visit the normal area now. December 18, 2012
Rated 5.0 out of 5.0 by Great Service Always I stay at this Crown Plaza regularly, and the service has always been exceptional. this is why I return at least once a month. November 27, 2012
Rated 5.0 out of 5.0 by Great one night stay Comfortable bed and lots of room. The head bartender was a little too vocal while training his new hire. Other than that, perfect stay. October 23, 2012
Rated 1.0 out of 5.0 by water leaking in two of the rooms from someplace under the carpet chasing a large brown spider in the other room that i could not kill---i had 3 rooms reserved with 2 beds in each room but when we got there we had 3 rooms with one bed in each room--could not get the write rooms--customer care==asst general manager did help--asst gereral manager had bad attitude---had to put towels on the floors and keep the closets doors open because of smell---also had to get 4th room for space needed---got roll up beds for the other rooms===BAD BAD BAD EXPERIENCE October 16, 2012
Rated 5.0 out of 5.0 by Excellent service I wanted to make sure that all parties concerned were aware of the value added by Paul your Bartender. On Thursday the 13th of September, I saw him go above and beyond. He made sure that his very busy bar was all taken care of and he still did it with a smile and seemingly with little effort. He was serving food and making drinks with abandon. He was moving like he had at least three arms and was on roller skates. There was a table with at least 6 people in their 20's being boisterous and loud. One of the guys seemed to be trying to impress one or more of the women in the group by loudly ordering Paul around without much respect. Paul took it in stride, and served them with a smile. I don't think I could have done that, and I have been in a customer-relations position for many years. Kudos to Paul and the whole Crowne Plaza team! C. Peck October 1, 2012
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