Rated 4.2 out of 5 by 39
Rated 4.0 out of 5.0 by zmarty Wenn der miese Service im Restaurant nicht wäre...
Zimmer super: Leise, bequem, ruhig, stylish.
Reception sehr freundlich und effizient.
Lage: Naja, Industriegebiet halt.
Service beim Frühstück miserabel
Service beim Dinner miserabel
July 20, 2014
Rated 5.0 out of 5.0 by christopherjNY Italy
The hotel is newer and in great condition with good amenities for the area. The location is unusual as it is about 2 miles from the major city and in an industrial area. I had a car so it wasn't a problem. I liked the free parking.
July 18, 2014
Rated 4.0 out of 5.0 by MikeinShanghai Great choice for our needs
I booked this as a regular IHG hotel user; we were en route to small village in Verona and had two days to spend exploring the city. Being in the Fiera area was perfect as we got great value for money without any parking hassles or transport issues. Staff are wonderfully attentive and they are quick with any needs...we always had a Hello and a Goodbye coming and going...in other words they know their clients and value them. Breakfast terrific, dinner also quite good but not worth a special trip...the gym was okay, simple and limited but enough, yet the pool was rather cold and hence not used by anyone except my kids one day. Overall an excellent Hotel that, with a few small improvements, could become 5 star. The staff are already there.
July 17, 2014
Rated 5.0 out of 5.0 by Malcndaz Excellent stay
Had a wonderful stay, one night not long enough.
Barbara, on reception, was excellent.
Would recommend to all.
We will be back
July 10, 2014
Rated 3.0 out of 5.0 by simonr2014 Nice rooms, poor location, not the crowne plaza service i expect
I was staying here as part of a trip to Verona and lake garda. I was surprised at the location i was expecting to be able to walk to the city but its location in an industrial park and the advice of hotel staff not to walk into the city meant having to get taxis as the hotel shuttle bus only ran infrequently and not very conveniently. It was not up to the normal crowne plaza service i have come to expect
July 9, 2014
Rated 1.0 out of 5.0 by GerryB2 A catalogue of poor service from beginning to end and all in 2 nights. 4 star service no way.
If you are considering staying at this hotel I would advise you to phone ahead and check if they have any food, any beer, any housekeeping and any staff. A catalogue of poor service from beginning to end and all in 2 nights. 4 star service no way.
Arrived 10.00pm with my wife and after waiting at the bar for 12-55minutes went back to the desk and asked if anybody was serving, girl made a call and low & behold a bartender appeared. Ask to see the snack menu and told in no uncertain terms ‘no food after 10.00pm’, so asked for peanuts if possible, finally sat down & drank our beer. Back to the bar and wait again, this time a different bartender, told him it was unusual not to have any food available, “yes we do” he proclaims, we have a night menu, what ? Might only have been cheese & ham toasties or tuna toasties, but it was better than peanuts (or so I thought). Up to the room toasties & a beer in hand, toasties uneatable, filling absolutely freezing, poor cheese never had a chance to melt, fed up now going to bed.
Down to breakfast next morning, after leaving the ‘do not disturb’ sign on. Breakfast a farce, have to ask for orange juice, I get tea & make toast, go to get the hot stuff, when I come back the tables been cleared…… no tea, no orange juice & no toast, all thrown away not even touched…..
Back to the room after second round of breakfast (remember I put on the ‘do not disturb’ sign on)
Housekeeping had been in moved our personal things from the bed, I really, really don’t like that. The uneatable perfectly cold toasties & empty beer glasses not taken away, tea bags, sugar, water, not replaced and pillows still on the floor and it all stayed like that till we checked out the next day. Hopeless.
Back to the bar that evening ask for 2 beers then the tap runs dry, ok no problem change the barrel, not that simple, they don’t have another barrel of beer…… this is s 4 star hotel and they don’t have any beer barrels in stock, come on… Just to add insult to injury they only have bottles of Beck’s, only Beck’s !!!!!! A 4 star hotel with only one type of bottled beer, in all my years of travelling that is definitely a first on me, unreal…… And worse they charge you more for a bottle than tap, even though you have no choice…..
The girl on the front desk was pleasant enough, but the rest, you certainly do not feel warmly welcomed. Perhaps they were having a bad weekend, they certainly ruined mine.
Did I mention they only have 1 type of bottled beer… yeh I did…..
June 26, 2014
Rated 5.0 out of 5.0 Bella!
Verona! i just love the place!
Location is very good as it is a little bit away from the hustle of a city!
June 25, 2014
Rated 3.0 out of 5.0 by Friedberg Rooms good but the rest not Crowne Plaza standard
Location of the hotel is good for the airport and access to motorways, apart of this I am not sure why IHG has a hotel at this very industrial location with nothing around. Hotel is fairly new and rooms are good. Service quality of staff is not Crowne Plaza standard. The breakfast is with 18 EUR for a Continental Breakfast and a 10 EUR service charge for Room Service delivery totally overprized.
A complaint about the shower not working properly was ignored and no feedback was given.
June 19, 2014