Rated 1.0 out of 5.0 by Seancheesedoff Ridiculously noisy. Manager Didn't care. Kids Facilites out of order including pool
Awful two nights of noise. The Staff did nothing about it until it was nearly over. A wedding apparently. We have 2 small children who couldnt sleep a wink. When I spoke to the Manager the following morning he really couldn't have cared less, I was so frustrated. he did say it was a one off. Nonsense we had a similar problem on the Friday nght too.
Cheesed off that no one told us before hand the kids pool wouldn't be available. We would have booked somewhere else.
Overall disgusted with the ambivolent, couldn't care less attitude. Horrible experience. I've already written to you about this, but haven had the courtesy even of a reply.
May 17, 2013
Rated 3.0 out of 5.0 by lolosmom NIce staff, comfortable room but the food was terrible
This was a lovely location , though a bit hard to get to and was a nice venue for a convention we attended. Our room was very pretty and comfortable. However, I have never experienced worse food; the breakfast was 15 Euros and looked good but the coffee was cold as were the eggs and saugages and the restaurant wait staff was unattentive and a bit surly. The evening event meals were equally unappetizing....very disappointing in a city of specatcular seafood to be served over cooked, sinewy lamb chops and cold fish.
May 17, 2013
Rated 5.0 out of 5.0 by Bat300 Faultless holiday experience
Thank you Crown Plaza and all the staff for making our first visit to Vilamoura a most enjoyable experience. All the staff could not have been more attentive, the room was exceptional and the location superb. We cannot wait to return. Thank you all.
May 11, 2013
Rated 5.0 out of 5.0 Anniversary Break
We had a great time in Vilamoura, it was our first visit to the region. The hotel was great, especially the staff in the bar area. they were very friendly and welcoming.
April 14, 2013
Rated 4.0 out of 5.0 by heipfe Comfortable bed, good service and clean room
Restaurant for breakfast and dinner poorly soundproofed,
If a lot of People are there.
Room was in very good condition and very clean.
April 10, 2013
Rated 4.0 out of 5.0 by BappyandBobbi Most Enjoyable Stay
From check-in to check out my husband and I were very pleased with our stay. Super suite, wonderful food, attentive staff, excellent cleaning staff and we thoroughly enjoyed the spa centre. We found the public rooms to be rather too cool for our comfort, but that apart, a memorable stay which we will certainly repeat.
February 13, 2013
Rated 1.0 out of 5.0 by Kajp Spa weekend
Unfortunately this was the worst spa hotel we have ever stayed in, NOT a 4 or 5 star experience more of a slightly unmarked travel lodge/motel.
Dirty carpets in all public areas, surly staff, appalling food, not a relaxing stay, beware of the flooring in the pool/spa areas loose shards of very sharp gravel.
No hotel information in rooms or toiletries in bathrooms.
This is not a hotel for relaxing in,
Stay away there are much better hotels in the area.
February 10, 2013
Rated 3.0 out of 5.0 by Tony62 2 out of 3 nights spoiled
Crowne Plaza Vilamoura stay & Problems
PROBLEM 1 -
At check in- my wife commented that they had not recognised that I was a PC Member
Staff Response - When we pointed this out they took my membership number recognised my platinum status and upgraded the room, they stressed we could upgrade again to a suit but it would cost 120 Euros to do so (WE DECLINED)
We were asked if we would like our Credit card details taken and book extras to the room which we did
We had a 1st day and nights stay and booked extras to our room from restaurant and hotel bar, I signed the bill at the end of the meal for wine and at the end of our night at the bar - no problem
On the 2nd nights stay we had our evening meal outside of the hotel at a local restaurant and returned to watch the hotel entertainment and had drinks at the bar
I signed the bill at the bar as per previous night and went to bed
***We received a telephone call at approx 10 minutes past 12 (Midnight)*** regarding no credit on our hotel room to pay the bar bill, this upset my wife being woken and quizzed at this time through the night, I took the phone off her and asked why it couldn't have been discussed the next morning, they responded that we had no credit to pay the bar bill
I got dressed and went down stairs where I was welcomed by a member of staff with a dress jacket on (still don't know who he was) who walked to the bar with me
I stressed I was unhappy with the situation and that the same staff had served us the night previous with no problems, I had logged my Ccard with the hotel room 408 and signed for the bill
Guy in jacket marched me to front desk where I explained I was a platinum status member - his whole attitude changed upon hearing this and tried to then back track and apologise, by this time I had had enough and went back to bed
My wife in the morning approached the front desk (I was still upset about the night before) and discussed with the Stand in manager (normal manager unavailable)
He was very apologetic admitting it was the hotels mistake - their system had lost our details, and they should not have contacted us through the night to discuss
They sent wine and cheese as apology
Problem 3 -
We understood the problem and made an effort to enjoy the remainder of our stay
We went to the hotel restaurant on our 3rd night and ordered a bottle of wine with dinner
Upon leaving the restaurant we were asked to sign the bill but were told we had no credit available - again!!!!
We had to explain all over again to the lady at the restaurant, she phoned the front desk (at this point there was a growing queue behind us - embarrassing to us) and we then approached the front desk to sort
They were not very helpful - we explained again and got no satisfaction, we went to bed upset and angry at 20:00 hours to escape the problem
This was a Birthday suprise for my wife, we were intending to return for my birthday in May - somehow I don't think we will
January 30, 2013